Bankwest Reviews 

Staff need better training in serving the customers.

It takes a long time to get anything accompolished!

It is difficult to understand some junior staff's spoken English.

Even the most simple inquiry about one's account takes ages to be resolved.

Recently a bank agent with a very difficult to understand accent did not complete my customer ID process instead illegally she reported to the upper management that "The customer failed the ID !"
As a result of her dishonest reporting BankWest put a hold on my account!

Too much emphasis is put into technology - ignoring the interaction with the customers over the telephone.

Even the online messaging system has been curtailed recently - as they no longer full access to one's bank account!

Post Offices are supposed to provide banking services - but they do not have the authority even to provide the most basic functions of a bank - like transferring money to another bank to open a term deposit - as they do not have the authority for such services.

The new BankWest app not only looks terrible but is not user friendly. The layout is horrible, it was fine the way it was.

What a dumb ass for having any thing to do with
Bankwest , now I am sorry
Should have listened to the wife , she told me
To read all the reviews that they are no very good
as per many reviews
When making a decision use trustpilot first
It the safe way

Its new accounts opening procedures for existing customers are TERRIBLY complicated and UNFRIENDLy for people who use computers. Literally extremely complicated for verification of IDs for those who don't use smartphones. Waiting time for calling their staff is AT LEAST 15-25 minutes. They are very hard to deal with since they changed to a full digital banking. Not puting HUMANITY usage of everyday banking in mind. I can't do anything without waiting for DAYS when they discovered I had accounts with them previously if I wanted to open a new account with them. Their staff to 'help' people navigating their new bank app were incompetent and unfriendly.

Bank west workers have nothing better to do but get drunk and deside to change the whole bank west app and how it apears once you open it and operate it . It was so good and simple but now they made ugly and confusing thinking they gna make it look more modern 🤔 it's horrible.

Hopeless Bankwest again declined another transaction overseas when I had already given them notice of overseas travel. Cannot rely on Bankwest when I go overseas

First interaction and already trash. Called them to increase my transfer limits, answered all their security questions, provide my passport number etc to verify myself. When they got nosy and asked what my trader was for I told them that's not their concern, this triggered them and they then claimed they couldn't increase my limits. I've defaulted on a loan I was due to pay that day. I'll be suing bankshit for damages.

Now that there is no branches it’s all done online or over the phone. Appalling customer service- when questioned they don’t give you any real information. Asked to have details of a direct contact, was told they don’t do that and would have to continue to communicate through the chat function or go to my broker, I am their client but they would not assist me. Will be looking to get out ASAP. Read other reviews it’s not a isolated incident about their poor customer service with no real branches

I've used Bankwest for almost 10 years now. I have no complains about their service. They blocked my credit card once and contacted me straight away because a scammer tried to use it for over AUD$1000. Customer service has always been great! Their app is so user friendly. I am also very happy with the benefits some of their products have.

Awesome customer service

If I could give them a zero, I would.
Bankwest is a pain to deal with and customer service is extremely slow.
To close an account that has a zero balance, you have to go through a whole ID process which takes up a lot of time. You can't close the account through online banking if you're not identified properly.

APPALLING AND FRUSTRATING experience. As I haven't used my debit card for the last two years I forgot my password. When I tried to obtain a replacement debit card with our existing account, since the bank has no branches, I had to phone them. At this stage I had been put on hold for 3 hours and I still have not been able to speak to anyone Still not sorted!!! Still waiting!!!

I have been with Bankwest for years and years,Savings Account and Credit Card, I have had a Credit Card Limit from the Start I, wanted to buy articles with my Credit Card it would be more than my Limit so I rang them up spoke one person they put me through to somebody that does that type of thing then the bombshell they cannot do right now it would be after Christmas surely that would be easy,all they need to do is check they my details which have in front of them so easy.

So bang goes Christmas presents thanks Bankwest, so if you want to do the same. BEWARE!!!!!

Merry Christmas to all the NICE People

Stuffed up my credit card application which incurred me extra costs in foreign fees. The person on the phone had edginess in their voice and sort of insulting tone throughout. Kept on interrupting me during the call and kept asking for surveys.

Rubbish company. Charge extra 5000+ on my loan account while loan has been offset by fair amount of money. they automatically remove offset on loan account when settlement date is booked, simply send bank email instead of personal email(who will check bank email?) to notify, if your settlement is delayed, you will be charged way much more than you shouldn't. When I talked with senior product team, you know what they said? "It's not our mistake, no refund". Think about this shitty management!

No Physical Banks anymore. Have had to call The Call Centre (based in India) to try and update a new telephone number (was told there would be a 3 day turnaround for a callback due to supposed suspicious behaviour on my account. Even though I provided adequate ID???

They also promote that you can withdraw and deposit at The Commonwealth Bank. However now Commonwealth Bank are charging $3 per withdrawal transaction.

Absolute Joke

worst bank on the face of the planet, have you ever wanted a bank that insults you and provides no customer service? then this is the bank for you. hold your pay hostage, blames everyone else including you for the issue and takes zero responsibility. APRA complaint lodge, they will have a field day with this

Is now the worst bank in the world. Customer service doesn't exist. Be warned ... anyone looking to go to this bank ...DO NOT GO ANYWHERE NEAR THEM. THEY COULDN'T BE MORE TERRIBLE IF THEY TRIED. SO UNPROFESSIONAL!!!!

Online waiting to a reply for a chat session for half an hour. Can't leave the keyboard, can't even do anything else or I might miss a reply from them. When you can actually get to a person the service team are great, but the cost cutting means that it is a massive waste of time dealing with the bank as a whole. They are going "all digital" but are the least capable of doing this move.

I've been with Bankwest for over 15 years, using their credit cards and home loans for both my residence and investment properties. Overall, I'm very satisfied.

**Credit Cards**: Bankwest offers a good range of options and their customer service is always helpful.

**Home Loans**: Competitive rates and flexible options have made the process straightforward, with knowledgeable advisors.

**Online Banking and App**: The user-friendly app makes managing accounts, transferring money, and tracking spending easy and convenient.

**Room for Improvement**: I'd love to see an autopay option for credit cards that can be set up directly through the app, without needing to fill out a paper form.

In summary, Bankwest is reliable and convenient. With a few updates, they could make the experience even better.