Barcelo Hotels & Resorts Reviews 

Stayed at Barcelo Raval. Do not book this hotel at any cost. Called reception desk 6 times to fix heating issue in my children's room from 9am to 6pm they kept saying they will send maintainance. At 6pm they tell me to move my children into a room away from me and they should sleep alone. They refused to provide a family room even though they had one vacant. At 8pm after I tell them I will leave reviews they offer me a family room. Staff member Ariel is rude and unhelpful. Bathrooms have no privacy. There are 2 walls missing. You are visible to everyone in the family room as you shower

We have been loyal customers of Barcelo hotels for several years now. I paid for my 2 daughters to stay at the Occidental Ibiza. We had chose to pay online as it was our treat. Barcelo only took out half. On arrival my daughters were told the payment would have to be cancelled and they would have to pay the whole ammount. My youngest daughter who has ADHD panicked and just payed. The receptionist charged in GBP and at a ridiculous exchange rate meaning we were over charged by about £120. We contacted the hotel and head office only to be ignored.I would never have dreamed we would receive such treatment from Barcelo.

Stayed at Barcelo Aruba. Paid for an ocean view. They have me looking at a parking lot. Will not change my room. They were rude. Do not stay here

Do not be fooled by their glossy photographs. I stayed in Barcelo Santiago in Tenerife and it was mediocre.

The room stank of drains and was worse than premier Inn.

It is disgusting to have to witness (twice a day during our stay) dozens of obese people gorging themselves on the mediocre buffet food.

The reception staff are no better than chavs in uniform and the restaurant staff look like they are on day release from the local prison.
Never Again.

Barcelo El Castell, Fuerteventura.
Arrived 26/11/25 to a dirty tatty bungalow, ladders left in lounge, air con unit in pieces on lounge floor. Jet 2 & Hayes Travel are selling this as 4 star, what a con, if it made 3 star I would be surprised, public areas dirty nets, dirty mats, in need of a deep clean or some refurbishment work. Chantelle very helpful & showed us several other units all in need of some maintenance & deep clean. We looked forward to this break very much, what a disappointment damaging our faith in the brand. We were very close to heading back to the airport on the 27th to fly home...If you pay 4 star money you want 4 star accommodation. There were many people there that were disappointed, if you want my advice go somewhere else.

Hotel Barceló Costa Vasca

En el Hotel Costa Vasca de San Sebastián he pasado 5 días con una experiencia nefasta desde el primer día. En primer lugar me dan la habitación en recepción y me encuentro que está sin hacer y con una bandeja de desayuno sobre la cama, a todo esto las 16,30h de la tarde ..,,, de asco…
Me cambian de habitación a una mucho peor con una sola cama y cuando pongo la ropa en una estantería del armario la balda se va al suelo…
La atención de cafetería de muy poca profesionalidad, mesas sucias, me avisan a un taxi y no llega. Hay que volver a pedir… como para una urgencia!!!
En fin desastrosa estancia en este hotel, nunca más volveré y evitaré recomendarlo. Será por hoteles en San Sebastián. Decepcionante estancia….

Barcelo - Costa Teguise

We were only here for one night (thank goodness). We like to end our holiday with a couple of hotel stays.

Firstly there were a couple of positives, the restaurant was lovely and the overall view was great too(but the balcony too small and shaded to enjoy this positive). The light on the sink mirror (cant call it a bathroom) had good lighting.

The negatives:
We have stayed with Barcelo (as recent as a couple of nights earlier at Playa Blanca) before and expected similar quality and rooms, especially for the price we paid (£210 for one night), I am sorry, but it does not compare.

Parking was difficult and we had to park by the Grand Hotel (where we have stayed before and was cheaper and far better)

First thoughts - the room was very small - when we checked the map of the fire evacuations we realised just how much smaller our room was than the others! Room 2014. We had reserved a deluxe room - the room was not like the images on the website and I wouldnt class as deluxe!
It also had an odd smell which I though may be chlorine for the hot tub - I now think it might be refrigerant from the air conditioning.

Bathroom facilities:
The toilet cubicle only just fitted the toilet in. It was a bit of a tight squeeze shutting the door - ie not a lot of room between the toilet and the door to turn around in to shut the door. (Im just an average size!)
The shower looked warn with green on the shower head, damaged panel and leaked, badly! There was a slight gap between the plastic seal on the door and the front panel. During my shower (just before we were due to check out), unbeknown to me the water was leaking out of this gap and allover the bedroom floor.
My husband did slip on the floor, he wasnt injured, but it was painful and he did get a bruise on his back and elbow.
I did try and mop it up, with the towels, but there was too much to completely dry. I left a chair in front and a note to make housekeeping aware as I didnt want them to slip as well. I also mentioned this to a lady in uniform outside and reception to avoid any further accidents.
The shower is frosted, but you can still see through - not an issue for us, but might be for friends who arent in a relationship
There was no bathroom, just a sink between the entrance and the bed, this was tiny, with a minimal amount of space for any toiletries.

The Balcony - this was tiny - simply room for a table and two chairs. Also due to its location it was shaded by other neighbouring buildings and the rooms next door - all the other rooms we could see had far larger balconies (which as larger were shading ours). On arrival, it was in the shade, at 8am the following morning, all but your head was in the shade. We didnt sit outside on the balcony as shaded, even though it was a particularly sunny day.

The hot tub - was on a different balcony (just room for the hot tub and a washing line - my husband likened it to a utility area) which overlooked another hotel and rusty air-conditioning units. There was also a view of the sea, but the air conditioning view spoilt it. We did use the Hot tub but it isnt private - especially when getting in or out. Everyone passing on the street below can see you. Also when you press of the jet - lots of black bits came out. The image of the room has an internal hot tub and overall a much larger space.

The air conditioning - started with a hum, a little louder than usual, but then it turned into a clanging and banging. I could smell the weird smell again, which reminded me of de-icer. (On discussing this with friends on our return, I know think that the air conditioning maybe damaged and the smell may be refrigerant, which can be a health hazard). I asked my husband to turn it off and suggested we ask if we can see if there was another room available. However, it was 11pm and he said not worth the upheaval of packing everything and waiting for a new room as could be well into the next morning before we were moved and that would only be if there was availability. It was very hot without the air conditioning and we could still hear it in other rooms (but obviously not as loud). We had a poor night with lack of sleep.

I had read reviews and stayed at other Barcelos, so perhaps my expectations were high, I cannot state how disappointed we were, I just wanted to pack up and go home - breakfast in the morning cheered me up a little - but we were glad to leave - it was our last night of our 8 night break so not the best to end on.

The hotel werent helpful and simply said we should have told them at the time, even when I replied and explained why we didnt, they simply didnt respond.

Due to the disappointment we both felt, whilst we will definitely return to Barcelo Playa Blanca, but, we have decided that we wont be returning to Costa Teguise.

Nos alojamos en Bávaro Palace Punta Cana (Premium Level) y fue una experiencia pésima, muy lejos de lo que prometen.

Los aires acondicionados no funcionan en los restaurantes. Hacía un calor insoportable y nadie ofreció solución. Nos quisieron mandar al buffet, que estaba lleno de moscas, con comida recalentada y mozos con mala cara. Un lugar sin higiene ni atención.

Durante toda la estadía se cortaba la luz constantemente, se apagaban los aires, la música y las luces. A ratos parecía el castillo del terror. Nada que ver con un hotel cinco estrellas.

El bar de la pileta cierra a las 18 hs, la pileta principal estaba cerrada por mantenimiento, y también los juegos para chicos. El Kids Club fue una tristeza: todo apagado, sin música, sin vida, apenas dos peloteros vacíos, dos chicas con cara de fastidio y dos nenes mirando televisión. Un embole total.

Había cucarachas por todos lados. En el restaurante mexicano me encontré un pedazo de bolsa plástica dentro de una fajita de carne, claramente de comida recalentada. Casi vomito. Un asco.

Además, el hotel tiene olor a cloaca en muchos sectores.

El teatro y los shows son de muy baja calidad: aburridos, sin vida. La mayoría de los días ponen karaoke, o sea, ni siquiera contratan artistas. Lo peor es que promocionan el hotel mostrando fotos del teatro con personajes como Mickey y shows infantiles, y eso jamás sucede. Es pura publicidad engañosa.

El spa no funciona completo, también sufre los cortes de luz, al igual que los ascensores y los restaurantes, donde te morís de calor.

La playa está llena de reposeras rotas, muchas viejas y hundidas. No hay ningún sector premium ni diferencia para quienes pagamos más.

Encima, cortan el pasto a la hora de la siesta, haciendo imposible descansar o que mi bebé durmiera. Y si vas con un bebé menor de dos años, no hay comida saludable ni de buena calidad para ellos.

Por la tarde no hay lugar donde merendar, tomar un café o comer algo dulce. Solo el Sport Bar, que ofrece chorizos, salchichas, hamburguesas y gaseosas, nada más.

Cuando fuimos al lobby Premium a reclamar, la primera mujer se rió en nuestra cara. Al día siguiente hablamos con Gertrudis, quien “solucionó” el problema poniéndonos un mayordomo a disposición que no hizo absolutamente nada, salvo mandar un plato de frutas a la habitación.

Pagamos por una experiencia Premium y fue una estafa total.
No recomiendo este hotel bajo ningún punto de vista.
Nos arruinaron las vacaciones.

I left a real review about my terrible experience — and guess what?
Barceló is hiding negative comments.
The tour bus left without us, the supervisor walked away, and the tour agent came 40 minutes late.
We lost the day, the money, and the trust.
5-star resort? Only on paper "Barceló Maya Colonial - All Inclusive"

(Occidental Punta Cana)

We chose this hotel based on the many positive reviews. I understand that bedbugs can be found anywhere in the world and sometimes appear during travel, which is exactly why I prefer to stay in well-rated hotels. I’m usually very careful and check every room on arrival, but in this case I trusted that a five-star hotel would be clean (yes, I know… I should have checked anyway).

One evening I noticed a bug in the bed running extremely fast. I took a closer look and realized it was a bedbug (first photo). After that, I inspected the mattress and found many bedbugs of different sizes, which means they had been in the room for a long time and were breeding freely. We immediately went to the reception and informed them about the problem. A housekeeper came to the room, removed the bedbugs from the mattress and sprayed something on them (probably insecticide?).

After that we returned to the reception and said we needed a new room because of the bedbugs. We were told to wait while someone checked the room again. Then they came back and actually claimed that there were no bedbugs in our room. Luckily, I had taken photos. Only after showing the photos did they finally give us another room.

The customer service at this hotel was the worst I have ever experienced. This was the first and last time I will ever stay in this hotel.

The beach was beautiful and the food was okay (definitely not five star level), but unfortunately this experience and the way the staff handled it completely ruined our vacation. For the first time ever on a vacation, I actually found myself counting the days until I could go home. Save your money and stay somewhere else.

WARNING! The staff at Hotel Barceló Raval in Barcelona steals from the rooms! Stay away – choose another hotel.

We where in hotel barcelo castillo but it was a waste off money. Not a 4 star hotel.

Stayed at Barcelo Tenerife in November 25
Really enjoyed our stay
the staff were superb and so friendly
Look forward to going back again

Agradecer al chef ejecutivo Heriberto por regalarnos una linda experiencia en el restaurante y transmitirnos de su conocimiento en la cocina. (Muy rico el tiramisú)

Barcelo Jandia Royal Level - fab service and experience.

En barceló Montecastillo Jerez,hay q resaltar la amabilidad de los camareros de Nico,Paez,Pedro y Antonio. Profesionalidad,categoria,un millon de adjetivos positivos q se les pueden poner...queria destacar una foto de uno de los momentos especiales de los muchos q podria poner...

Stayed at Barcelo corelljo bay hotel again, approx 15th time, because we love it, staff, old and new, rooms restaurant and bars are comfortable and welcoming. Always friendly helpful and polite, new management seems to want to listen to clients and act immediately to requests and concerns, WILL BE SEEING them again very soon.

Por muchos años me he hospedado en Barceló San Salvador. Me agrada la cultura de servicio y ubicación! Sin embargo, el hotel sumamente deteriorado al punto de lucir sucio. Siento que las recamaras y areas de lobby deben ser remodeladas! En el 2028 viene un JW Marriot que será la competencia directa y es el momento de pensar en renovar.

We stayed at Barceló Lanzarote Active Resort, and unfortunately our experience was extremely disappointing due to repeated pest issues and the hotel’s poor handling of the situation.

During our stay, we found six ants in our bedroom. The cleaner sprayed insect spray, but the problem didn’t stop there. Two nights later, a cockroach came out from the skirting board and ran back inside. We reported it immediately to reception, but their reaction wasn’t serious enough for such a hygiene issue.

We asked for a room change, and although they offered another room, it wasn’t in as nice a location, so we decided to stay and asked them to seal around the skirting boards instead — which turned out to be a mistake. Two nights later, another (or possibly the same) cockroach appeared on our bedside table while we were sleeping. A cleaner came to kill it and spray the room again, but there was no proper follow-up afterwards. We had to leave the room for several hours because of the fumes.

To make matters worse, just before we checked out, a third cockroach appeared on one of our towels. At that point, we were simply exhausted and disappointed.

We booked through Loveholidays, and after reporting everything to them, two customer service representatives said they believed the hotel’s version over ours. They told us that refunds are at the hotel’s discretion and only offered £50 back from a £1,500 all-inclusive trip — which feels completely unfair considering the repeated pest problems, sleepless nights, and disruption we endured.

For a resort of this supposed standard, the response from both the hotel and Loveholidays was unacceptable. Between the pests, repeated use of insect sprays, and lack of accountability, this was far from a relaxing or hygienic stay.

We won’t be returning and wouldn’t recommend this hotel — or booking through Loveholidays — after this experience.

We have stayed at the Barcello in Puerto Vallarta for about 15 years.We came every winter for about 2 weeks and stayed in one of the Premium Suites. We now live full time in P.V but still like to bring visiting guests out for a couple of days whenever we can.The Barcello has become "Our Spot" as the rooms and people have always been exceptional. We just stayed for 2 nights this past Tuesday and Weds. Unfortunately we found several things that were not up to our expectations we had come to expect. We used to receive complimentary Champagne (Something we had told the people we brought)they would be served a glass upon arrival.This didnt happen. We started towards the VIP room to check in but were told it wasn't open (This was 3:00 PM) after we questioned this issue we were told by someone else it actually was open?
When we tried to make a reservation at one of the restaraunts we were told " Sorry-everything is full" We ran into the restaraunt general manager later on and my wife told him "when you are paying extra for VIP service this should not be the case and luckily once again he corrected the issue and got us in. None of the fountains were working at the hotel and nobody seemed to know what was going on? Overall it just seemed like things weren't up to the Barcello standards we had been accustomed to. We talked with some of the older employees about our concerns they told us there was a new general manager and he had made "a lot of changes" none of which made them or us happy. Hopefully these things improve.......