barstools.co.uk - the bar stool and chair specialist Reviews 1.406

Really disappointed with both the product quality and the customer service from this company.

We recently received our bar stools and while assembling them, we noticed that one of the height adjustment levers was broken. Although the lever technically still works, it just hangs down loosely and looks completely different to the other stool. As these stools are on display in our kitchen, it looks poor aesthetically and certainly not what you’d expect from a brand-new product.

I provided the company with both photos and a video clearly showing the issue, but they were completely unwilling to help because the mechanism still functions. Aside from the appearance, I have no confidence that the lever will last long-term given that it is already broken on arrival.

Very poor customer service and an extremely disappointing response to what should have been a straightforward issue to resolve. I would steer well clear in future.

Delivery was super quick
Barstool arrived with no instructions but the customer service was super quick in response to this
Love the barstool delighted with it
Ordered another 3 😁

Excellent quality and competitive pricing. Very good service after a manufacturing fault arose. Could not have been more helpful.

Excellent service and quality of product again. Can not fault the speedy delivery etc - we have bought from this Company on 3 separate occasions and no doubt will again!

Very good communication and superb quality

The stools are exactly as advertised. Great colour and great quality and the price was very competitive. We are very happy with our purchase.

I found the Barstools website easy to use and product description was helpful when deciding on the best stools for us.
The stools we have purchased are very high quality and fit our breakfast bar perfectly. I would recommend using this company.

Fabulous stools. So comfortable and often complimented.

Quick delivery and the stools are great, just what we wanted

Great product, speedy delivery and superb after sales service. Thanks.

Can’t fault anything. Barstool is easy to put together, great quality and comfortable. It was delivered in good time and I would buy another.

Great stools at a great price and delivered quickly.

Fast delivery. Good quality. Would highly recommend.

Great product, excellent quality and good price! We love our new stools!!

I cannot recommend Barstools.co.uk. Of eight chairs purchased (and one replacement), 6 of 9 had issues.

Items were shipped in flimsy cardboard packaging which arrived buckled and some even open. Damage sustained would have been avoidable with proper packaging.

Fire resistance badge was missing, alongside manufacturing errors (e.g. missing upholstery), shipping damage (torn fabric on chair corners exposing internal padding), and missing screws to attach the legs. These issues persisted on two consecutive orders. For high value items, a surprising lack of care went into the packaging and shipping process.

In addition to the product issues, we were told after purchase that our item was not in stock and it would be 16 weeks to ship (whilst in stock online), only for the correct item to be "found" a couple of hours later and shipped.

My experience does not appear to align with the other reviews, but it was terrible, and I have no confidence a full set of chairs would be delivered over any number of attempts.

Edit: it's important to recognise customer service have put in effort to make this right. The representative I spoke to on the phone was very polite and supported organising the return for these items after offering to replace them again, or switch to a different design. Unfortunately due to the shipping practices I cannot see a way forward that isn't to return and refund these items in full. A shame, as they would have been lovely chairs.

First time ordering and I’m really impressed. I’ve purchased an item without realising that it was a ‘pre order’ and I have contacted customer services to cancel/refund the item. From most retailers, you’d normally expect an email confirming that the refund is processed and sums would reach the account within 5 working days. However, Amanda and Molly, who assisted me on this, went beyond expectations and made me feel a valuable customer which rarely happens on nowadays. They are great negotiator, professionally but friendly still, and I ended up a retained customer by purchasing a substitute item for next day delivery. I certainly will be retuning to barstools in the future and will not hesitate to recommend them to friends & family. Thanks again

Avoid at all costs. I placed an order and then received an email to say the item wasn't in stock and that I'd have to wait 6 weeks. Instead of automatically cancelling my order and refunding me they were all too happy to process my payment. I then had to request a refund and now nearly two weeks later I'm still yet to receive it.

The item in question is still showing as in stock on their website. I'm fairly certain this is illegal. If not, it's incredibly shady practice.

The stools arrived quickly and were well packaged. Easy to assemble and are lighter than our previous bar stools so are easier to move around. They fitted better than expected in the space and my one recommendation to barstools.co.uk is to provide more detailed measurements as this helps when customers have a specific location where they need to fit.

After some research I decided to buy this bar chair, as I liked the design, colour and features such as the 360 swivel, and long range of height adjustment. I decided to go for the real leather version as I felt it would be more hard wearing.

I recieved the chair promptly, and when assembled, was very confortable, the leather felt nice and it functions well. But I was dissapointed as there was a small damage to the leather on the underside, and some small dents on the base. They I think may have occurred during storage or packing. Additionally whoever did the finishing on my chair didn't properly grind down some of the welds in the footrest area, and appeared to use too wide an abrasive head to finish the brushed steel effect, so there are circular scratches where it should have a horizontal brush with, not against the grain of the metal. I was now worried I was going to have an annoying process ahead of me.

This may not sound so great at first but I contacted them, and first dealt with Tracy who was very polite and understanding. She requested pics which I provided. I also dealt with Amanda at customer services who was also very nice indeed. I was then offered a partial refund and keep it, or to send it back at their expense, as it was damaged on arrival. I chose to return it for a replacement and wanted to confirm the details and what prep they required of me.

A few hours later I recieved notification that my replacement chair had been dispatched before I'd even returned the first one. Impressive, but I read on, and the message informed me that I need not return the first chair! I was blown away to be honest.

The second chair is much better. The leather is fine, and the welds are better finished. The base has a few very minor imperfections which are acceptable. The stem and outward facing part of the footrest is fine. There is some scratching against the metal grain in some of the corners where the welds have been cleaned up, but not nearly to the extent of the first chair in number and severity. Also it's in a more obscure area so not obvious. My thoughts are on a non-bespoke chair like this, is you'll never get one that is 100% perfect if you're really really strict. I will say though that the actual seat must be pretty much perfect, you don't want usage to worsen the problem.

Considering the service I have recieved, I couldn't in any conscience extend the issue, and they have promised to pass my feedback to the relevant people to improve further, and in this case I believe them.

As for the company, I certainly recommend them. I would buy from them again without hesitation. Their staff are lovely and you don't get the feeling like many companies that they just don't care. They appear customer focused, and as having been a retail manager in the past, find this the most important aspect of running a business. It takes many good customer experiences to cancel out one bad one in people's minds.

Thanks again Tracy and Amanda, and Barstools.co.uk :)

Well the stools are great but ours arrived scratched and we had to wait over 2 months for a part refund.