barstools.co.uk - the bar stool and chair specialist Reviews 1.406

TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I found the Barstools website easy to use and product description was helpful when deciding on the best stools for us. The stools we have purchased are very high quality and fit our breakfast bar per... Toon meer

Beoordeeld met 5 van de 5 sterren

The stools arrived quickly and were well packaged. Easy to assemble and are lighter than our previous bar stools so are easier to move around. They fitted better than expected in the space and my on... Toon meer

Beoordeeld met 5 van de 5 sterren

Excellent service and quality of product again. Can not fault the speedy delivery etc - we have bought from this Company on 3 separate occasions and no doubt will again!

Beoordeeld met 5 van de 5 sterren

Delivery was super quick Barstool arrived with no instructions but the customer service was super quick in response to this Love the barstool delighted with it Ordered another 3 😁

Bedrijfsgegevens

  1. Meubelwinkel
  2. Keukenwinkel

Geschreven door het bedrijf

Barstools.co.uk is the UK's leading supplier of bar stools to the public and trade. We pride ourselves in having the largest range of bar stools in Europe and equally being able to retail them at very competitive prices, due to our huge buying power. All of our products are available to purchase online and we also have a lovely showroom located on the south coast.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 85% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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Beoordeeld met 5 van de 5 sterren

Problematic bar stool

Had a problem with one of the stools, after telephoning and sending a little video, problem sorted, by sending new stools, all on the same day. Brilliant company to deal with.

25 maart 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Overall very satisfied.

Overall, I am pleased with product, especially the price. Delivery time was excellent. Very easy to assemble . However, the finish of the underneath could be improved. The piece of material supplied to cover the underneath is too small. This means that when you move the chair your ha is are on rough poorly finished pieces of wood. Also, a couple of washers were missing.
As I said previously, overall I am very pleased as they look very good. Just a few improvements would make them 5 star.

1 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Perfect…

As soon as I seen it I knew it was perfect,so I bought it and it didn't disappoint.delivered on time,nicely packaged,easy assembled and it's solid,perfect for me.i would recommend this company and products 100% well happy

9 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love my barstools

Love my barstools! They are so comfortable and look amazing in my new kitchen. Service was fab, had little issue with DPD but this was resolved quickly

9 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Good stool

Good stool, bit darker than expected but looks good with our Island. Well packaged and quick delivery, would recommend for sure.

9 april 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Picked the barstools we wanted paid for…

Picked the barstools we wanted paid for them as they were in stock online.

Had an email the day they were due for delivery saying they didn’t have them in stock and we would have to wait another 6 weeks.

I requested a refund and they said we can offer 20% off if you wait, we declined and asked for a full refund and now can’t get any response in the last 8 days nor has any refund been made?

Shocking service AVOID

26 februari 2026
Review zonder uitnodiging
Logo barstools.co.uk - the bar stool and chair specialist

Antwoord van barstools.co.uk - the bar stool and chair specialist

Dear Jason Cutting,

We’re sorry to see your review, but we’d like to clarify the situation.

All emails sent by you were responded to within one hour of receipt during our working hours. The delay you’ve experienced was due to us not receiving a reply from you to one of our emails, which meant the order remained open. As soon as we received your response, the order was cancelled and a full refund was processed within one hour — we’re unsure how we could have acted any quicker in this instance. Full, date- and time-stamped correspondence can be provided upon request.

We do always advise customers to check their spam or junk folders, as emails can occasionally be filtered there depending on individual email settings.

We appreciate your frustration, but we can assure you that your case was handled promptly and in line with our usual service standards.

Kind regards,
The Barstools.co.uk Team

Beoordeeld met 1 van de 5 sterren

They lie about products being in stock

They lie about products being in stock, and after you purchase they tell you they're not actually in stock. They tell you they will be in stock 4 weeks later, and after 4 weeks pass, they are still not in stock, though the website says they are. They then take a long time to actually refund your money. Shady business model

15 maart 2026
Review zonder uitnodiging
Logo barstools.co.uk - the bar stool and chair specialist

Antwoord van barstools.co.uk - the bar stool and chair specialist

Dear James Blair,

We have been unable to locate an order under your name, and despite our request via Trustpilot, no order number or further details have been provided. If may be a possibility that you have ordered from elsewhere.

In order for us to investigate your experience and confirm that you are a genuine customer, we kindly ask that you contact our Customer Service team directly. You can reach us by email at sales@barstools.co.uk or by telephone on 01425 610363. Our office hours are Monday to Friday, 9am to 5pm.

We are committed to resolving any legitimate concerns and will do our utmost to address any issues you may have experienced.

We look forward to hearing from you.

Kind regards,
The Barstools.co.uk Team

Beoordeeld met 5 van de 5 sterren

Wide selection of bar stools by style and price point

Wide selection of bar stools by style and price point, and seem to have a massive stock in their warehouse. We visited their small showroom on the Ferndown Industrial Estate, found a bar stool that we really liked, then found that they had two in stock in their warehouse which we bought and took away with us.

17 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great breakfast bar stools

Ordered stools for my breakfast bar unfortunately they were out of stock, I was contacted and informed on expected delivery date or given the option to cancel my order. I’m so glad I waited the few days for delivery they are absolutely perfect. I would not hesitate to recommend barstools.co.uk to friends and family. Good price, great quality and friendly service what’s not to love.

5 februari 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

The power of social media

Order placed Mid December for delivery in February. Heard nothing so contacted them. Ignored my email so I called them,was told now planning to deliver at end of May , almost 6 months after initial order was paid for. Asked for refund, they agreed and have done nothing about it. Still waiting and fed up with being ignored and fobbed off.
Edited comment-the day after this was posted they couldn’t refund my account fast enough in exchange for a removal of my 1 star review , now changed to 3 stars,
Beware if you are ordering a ‘pre-order product, you may face a lengthy delay in receiving your items.

10 maart 2026
Review zonder uitnodiging

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