I found the Barstools website easy to use and product description was helpful when deciding on the best stools for us. The stools we have purchased are very high quality and fit our breakfast bar per... Toon meer
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The stools arrived quickly and were well packaged. Easy to assemble and are lighter than our previous bar stools so are easier to move around. They fitted better than expected in the space and my on... Toon meer
Excellent service and quality of product again. Can not fault the speedy delivery etc - we have bought from this Company on 3 separate occasions and no doubt will again!
Delivery was super quick Barstool arrived with no instructions but the customer service was super quick in response to this Love the barstool delighted with it Ordered another 3 😁
Bedrijfsgegevens
Geschreven door het bedrijf
Barstools.co.uk is the UK's leading supplier of bar stools to the public and trade. We pride ourselves in having the largest range of bar stools in Europe and equally being able to retail them at very competitive prices, due to our huge buying power. All of our products are available to purchase online and we also have a lovely showroom located on the south coast.
Contactgegevens
Unit 5 Cobham Road,, Wimborne, Dorset., BH21 7PN., Verenigd Koninkrijk
- 01425 610363
- sales@barstools.co.uk
- barstools.co.uk
4,6
Uitstekend
1K reviews
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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From the moment I placed my order it…
From the moment I placed my order it all went down hill website states free mainland delivery I was charged even tho I live mainland Britain order was take then next day I’m advised it’s out of stock even though the item was still being advertised on there site for next day delivery! I am
Not offered a refund as an option even tho item out of stock I am then advised it will arrive end of Jan I placed order in November! January comes and goes no correspondence from customer service I continue to chase into Feb and ask for order to be cancelled I am finally offered a 20% refund and advised my order should come end of Feb I ask to be kept updated on the logistics of the delivery and I will accept the refund! Feb comes and goes no update from barstools I chase on 2nd of March as again still not had my 20% refund and no update results in me asking for full refund to then be told finally I can have the refund but it will take time to refund! I email back advising I wish to be refunded within 48 hours to ofcourse have no response Absolutely shocking service completely understand stock being stuck in transit but the whole experience from start to finish with this company was awful they are happy to take the money yet still waiting for a refund for items I paid for and ordered in November and if I hadn’t continued to chase would never of been updated on! Would not recommend to anyone! Customer service fell so short coming from a customer service day job I have never experience a service as bad as this!
28 november 2025
Review zonder uitnodiging
Antwoord van barstools.co.uk - the bar stool and chair specialist
Dear Susan Harper,
Thank you for your review.
We’re sorry to hear that you feel disappointed with your experience. However, please see our response below for further clarification.
Firstly, with regard to the delivery charge, our website does offer free mainland delivery. However, certain postcodes in the far north of Scotland are sometimes automatically classified by courier systems as Highland or remote area postcodes, which can result in a delivery surcharge being applied. We believe this is why the charge was added in this instance, and we will certainly look into this further to ensure it is applied correctly.
With regards to the stock availability, the item was placed on pre-order at a discounted price, which you chose to proceed with. While we always aim to provide accurate delivery estimates, pre-order items can unfortunately experience delays that are outside of our control, particularly when shipments are delayed in transit.
At no point were you denied the option of a refund. When you later chose to cancel the order on 2nd March, your refund was processed the following day, which is in line with our normal procedures.
We fully appreciate that delays can be frustrating, and while the circumstances surrounding stock arrivals were outside of our control, we did process your cancellation and refund promptly once requested.
Kind regards,
The Barstools.co.uk Team
I wanted white bar stools
I wanted white bar stools - after seeing some that looked white on the website - I emailed twice and called twice to make it very clear I only wanted brilliant white not off white or cream..
They still sent cream out 6/02 -arrived 7/02 - the box said white but it was a horrid yucky yellow colour- plus horrible quality...I emailed and called the lady arranged with DPD to collect - parcel arrived back 11/02 no apologie for the inconvenience and then I had to chase my refund up after a week- then open a dispute with PayPal! So another company that likes sitting on other peoples money...just rude!
I would avoid ordering white barstools from this company ! Unless you're not bothered about the colour that turns up!
The reply below needs editing - you did Not refund in a timely manner -PayPal reviewed and refunded in full, I still have emails of prompting you to refund and making you well aware that i would review honestly.
7 februari 2026
Review zonder uitnodiging
Antwoord van barstools.co.uk - the bar stool and chair specialist
Dear Paula Tarney,
Thank you for your review.
We are sorry to hear that you were unhappy with the item you received. However, we would like to clarify a few important points regarding your order.
The product you purchased is described and sold as white, which is exactly how the item is manufactured and supplied. Unfortunately, when it comes to furniture, it is not possible for us to guarantee that a product will perfectly match other furniture, units, or items that a customer may already own. Variations in shade can occur between different manufacturers and production batches, which is standard across the furniture industry.
With regards to the return, once you contacted us our team promptly arranged a DPD collection and the item was returned to us shortly afterwards. Your refund was then processed within the timeframe clearly outlined in our Terms & Conditions. Throughout this process our team remained polite, responsive, and worked to resolve the matter as quickly as possible.
We describe the item simply as “white” rather than specifying shades such as “brilliant white” or “off-white”, as colour perception can vary from person to person and also depending on lighting (warm, cool, etc), surroundings, and screens used to view the product online. For this reason, we avoid using more subjective descriptions and instead use the general colour classification provided by the manufacturer.
Nevertheless, we did ensure the return and refund process was handled promptly and in line with our policies.
Kind regards,
The Barstools.co.uk Team
American diner stool
I have just received my new American diner stool for my kitchen. It's absolutely brilliant and looks amazing.
Having looked for weeks to find the right stool I'm so glad we found Barstools .co.uk
M J Russell
13 februari 2026
Review zonder uitnodiging
Bar stools arrived etc ok & look fab. Great value for money.
The delivery was when expected. So great. The barstools were packaged well & all items were correct & not damaged. They look great now they are assembled but the same screw out of each barstool keeps falling out (so 1 screw in each barstool) when i move them to clean underneath! Also the instructions to assemble were definately not the best & could be better, explained. Video shows 1 person assembling the stools & infact needed/required 2. So better instructions would help.Wanted to give this a 4 but instructions & iffy screw made it 3 star.Thank you.
24 januari 2026
Review zonder uitnodiging
Antwoord van barstools.co.uk - the bar stool and chair specialist
Thank you for your review and for your positive comments regarding the appearance, value, packaging, and delivery of your bar stools — we are pleased to hear you are happy with these aspects.
We are, however, concerned to read about the issue with the screw and your comments regarding the instructions. We did attempt to contact you via Trustpilot to investigate this further, but unfortunately we did not receive a response with your order number. Without this information, we are unable to look into your specific case.
Please contact our service team directly on 01425 610363 or via sales@barstools.co.uk
. Our lines are open Monday to Friday, 9am to 5pm, and we will be happy to assist you and resolve the matter promptly.
We are also a little unsure whether this review may have been intended for another retailer, as you mentioned a video showing someone assembling the stools. At Barstools.co.uk, we do not provide assembly videos nor host them on our website. If you contact us, we will gladly clarify this and ensure everything is addressed correctly.
We look forward to hearing from you so we can resolve this for you.
Kind regards,
The Barstools.co.uk Team
Great quality stools
Great quality stools
Good price
Very pleased
2 februari 2026
Review zonder uitnodiging
All good
Easy ordering, quick delivery, easy assembling.
All good.
7 december 2025
Review zonder uitnodiging
Great quality barstools
Great quality barstools, fast delivery.
30 december 2025
Review zonder uitnodiging
Great product
Great product, quick delivery.
Would definitely recommend and use again.
30 januari 2026
Review zonder uitnodiging
Order arrived promptly, good customer services
Order arrived promptly. One item damaged. Got in touch it was replaced immediately. Top customer services.
15 januari 2026
Review zonder uitnodiging
Harlequin Bar Stools
Brought 4 orange harlequin bar stools. Very easy to order and arrived within two days. They were quite straightforward to assemble, 5 to minutes per assembly. At less than £250 for four, they are very good value for money. More importantly they look great, are stylish and comfortable and complement our newly renovated kitchen.
Very well done.
20 januari 2026
Review zonder uitnodiging
Excellent customer service
Excellent customer service. I ordered the wrong coloured bar stool. A simple phone call is all it took to correct my order and the item arrived the next day. No hassle. Product as described.
5 februari 2026
Review zonder uitnodiging
Fast delivery and tools were as…
Fast delivery and stools were as described plus v comfortable.
29 januari 2026
Review zonder uitnodiging
Great product at good price
18 december 2025
Review zonder uitnodiging
Great stools and customer service
Great stools and customer service but what soured the whole experience was that after you couldn’t supply my first choice, I chose another stool which was delivered promptly and are great but I then had to chase and wait over two weeks for a refund on the difference in price of £160
28 januari 2026
Review zonder uitnodiging
I would definitely recommend this…
I would definitely recommend this company and purchase from them again. The product arrived promptly and exceeded my expectations. Great customer service experience.
30 januari 2026
Review zonder uitnodiging
Great service and gear product
The delivery arrived on time and the barstools are really lovely.
12 januari 2026
Review zonder uitnodiging
Fairly quick to respond but had to wait…
Fairly quick to respond but had to wait for refund of overpayment
17 december 2025
Review zonder uitnodiging
when I had a problem with a order you…
when I had a problem with a order you replaced it very efficiently
21 januari 2026
Review zonder uitnodiging
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