Basco Reviews 

240
TrustScore 4.5 uit 5

4,5

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

As a new customer, I am delighted with the care taken with the shipping of my order and the quality of the products. The salt cod was exquisite, my little other "accoutrements" just perfect. I appre... Toon meer

Beoordeeld met 5 van de 5 sterren

We are now too infirm to travel to Spain to enjoy the lovely food, drink and climate and so have welcomed opportunities to browse Basco's tempting offerings and give ourselves small treats and remini... Toon meer

Beoordeeld met 5 van de 5 sterren

I have bought lots from BASCO over the last couple of months Too many to list. The customer service is excellent! Friendly, helpful and efficient and particularly kind and patient with this parti... Toon meer

Beoordeeld met 3 van de 5 sterren

Having previously bought a Tabladillo suckling pig joint from Costco which was fabulous I found Basco who seemed to sell the range. I bought the 2.2kg boneless loin/belly. Delivery was quick and excel... Toon meer

Bedrijfsgegevens

  1. Ham winkel
  2. Delicatessenwinkel
  3. Drankgroothandelaar
  4. Groothandel in vis en zeevruchten
  5. Wijngroothandel en -importeur

Informatie afkomstig van verschillende externe bronnen

Wetherby, UK based importer of gourmet food and drink from Spain. Supplying trade and retail customers with our fantastic produce.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

240 reviews

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4 sterren
3 sterren
2 sterren
1 ster

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4,5

Alle reviews

(240)

103 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Regular buyer

We use Basco regularly to buy their lovely chorizo to make paella. We usually browse for other things to pad out the package and have never been disappointed. Apart from the quality of the food everything arrives quickly and in recyclable packaging.

24 februari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Very disappointing experience

Very disappointing experience. Special delivery was paid for the order to arrive on a designated date, however, it arrived 7 days earlier when we were away. Unfortunately, nobody we know was nearby to take it in so by the time we returned home it was gone. I contacted Basco customer service for a refund, and after 3 weeks they finally "processed" the refund... 2 weeks later, still no refund and Jo from customer service is rather unhelpful. Please save yourself the trouble and order somewhere else

6 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service

Great service. The order arrived when Basco said it would. The packaging kept everything chilled and the product was the best quality. As a chef of 35yrs I could not ask for more.

18 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

My Spanish dad loved his gift!!

Brilliant selection of products, easy to order, fast delivery beautifully packaged all round excellent service. The products are very good quality and got the full approval of my Spanish dad after receiving his Christmas present! Highly recommended!

31 december 2025
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Well packed but DHL delivery needs attention

Ordered 2 packs fois gras, east site to navigate, arrived well packed with 2 unordered packs of padron peppers (the best out of Spain!). Our only gripe is with DHL delivery who didn't knock (we were in when delivered) and so the box lingered outside for at least an hour before we opened the door.

1 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Poor service

Bought some cooked octopus for our spanish family meal for xmas eve - described as 900g (with some tolerance allowed!). On unpacking was clearly underweight 630g with no labelling. Sent Basco an email (with a photograph) and they offered a refund for the difference in weight no regard for the fact that it would not cover my requirements for the meal. Emailed again asking for it to be treated as a formal complaint given my dissapointment at their response and highlight the lack of labelling with NO best before dates or anything else (their reason was that it fell off during packing) - at the least they could have sent out another in recompense as I cant eat something that I dont know, at the very least, the best before date. To date I have received NO acknowledgement - nothing. Really poor and clearly not interested - will be going elsewhere for my spanish food and treats

20 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent products and after sales service

I came across this website whilst looking for recipes for tapas; they were incredible by the way. I came back to it a couple of weeks later and decided to order from them too.
We ordered olive oil, suckling pig (boneless), paprika, lentils, wine, gin, 43 and a paella kit.
There was a delay in the paella kit being delivered: they’d sold out of the chorizo ring that came with it and we had to find an alternative and, through no fault of theirs, but the couriers, when the suckling pig arrived, it was completely defrosted. A couple of quick calls and an email and it was reissued and arrived perfectly. The meat is for Christmas, but we have eaten the other one, obviously. It was succulent and delicious, with crackling like thin glass! We roasted it off, in chunks in the air fryer. There was enough there for 8 good sized adult portions of meat.
We haven’t tried the booze; that’s also for Christmas as is the paella kit. The olive oil is excellent value for money, tastes deliciously peppery, has a beautiful colour and is lovely to cook with, too.
The packages were really well wrapped and presented and the after-sales service was second to none. Big shout out to Caitlin for her professionalism and care.
We will definitely be ordering again.

1 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fabulous products

Fabulous products. Packaged lovely if you want to gift them or just keep them for yourself! Super fast delivery and great instructions on keeping products fresh. Highly recommend Basco!

26 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Yet again Basco came up with the goods.

Yet again Basco came up with the goods for our latest Taps evening. Great delivery packaging and timing and the new products we bought, especially the Anchovies, really " hit the spot" and will be on our next order

6 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A comprehensive selection of quality…

A comprehensive selection of quality products competitively priced. On the rare occasion that there has been an issue with the order it is resolved very quickly and without fuss. I always feel I can trust Basco with my order.

1 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Food delivered in December with a best before date of July

Placed an order on 30/11/2025. Received order on 04/12/2025 and two products (butifarra blanca) had a best before date of 19/07/2025. Emailed them straight away. No reply received. Emailed again on 06/12/2025. No reply so far. I'm reporting them to trading standards.

8 december 2025
Review zonder uitnodiging
Logo Basco

Antwoord van Basco

Dear Elena,

Please accept our sincere apologies for the delay in responding to your email — unfortunately, your message was diverted into our junk mailbox and was only picked up by the team yesterday. We’re very sorry for the frustration this may have caused. Our operations manager Miles has also tried to get in touch via email, as we don't have a phone number on record.

With regards to the two botifarra sausages you received, we can confirm that these products are sold as frozen on our website and were frozen before the 19/07/25. Unfortunately, it appears that the frozen label came off during handling or transit, which understandably made them appear out of date on arrival.

We truly apologise for the confusion and inconvenience this has caused. As a gesture of goodwill, we will be refunding the full value of the two botifarra sausages to you.

Once again, we are very sorry for the inconvenience and appreciate your understanding. If you need anything further, please do not hesitate to contact us.

Kind regards,

Basco Team

Beoordeeld met 5 van de 5 sterren

Bought some excellent hampers

Bought some excellent hampers; tinned fish and seafood, as well as specialist items like Basque cider from Basco - always been highly delighted with content; quality and delivery - great Spanish food and drinks company to deal with !

27 november 2025
Review zonder uitnodiging

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