Basco Reviews 

241
TrustScore 4.5 uit 5

4,5

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I've been ordering from Basco for some years now, with a variety of produce from whole suckling pigs to morcilla, wine and, most recently kokotxas (which I have wanted to try again since having it... Toon meer

Beoordeeld met 5 van de 5 sterren

As a new customer, I am delighted with the care taken with the shipping of my order and the quality of the products. The salt cod was exquisite, my little other "accoutrements" just perfect. I appre... Toon meer

Beoordeeld met 5 van de 5 sterren

We are now too infirm to travel to Spain to enjoy the lovely food, drink and climate and so have welcomed opportunities to browse Basco's tempting offerings and give ourselves small treats and remini... Toon meer

Beoordeeld met 3 van de 5 sterren

Having previously bought a Tabladillo suckling pig joint from Costco which was fabulous I found Basco who seemed to sell the range. I bought the 2.2kg boneless loin/belly. Delivery was quick and excel... Toon meer

Bedrijfsgegevens

  1. Ham winkel
  2. Delicatessenwinkel
  3. Drankgroothandelaar
  4. Groothandel in vis en zeevruchten
  5. Wijngroothandel en -importeur

Informatie afkomstig van verschillende externe bronnen

Wetherby, UK based importer of gourmet food and drink from Spain. Supplying trade and retail customers with our fantastic produce.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

241 reviews

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4 sterren
3 sterren
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4,5

Alle reviews

(241)

104 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Basco is fabulous

We order regularly from Basco. The Fillets, wine, cheese and tapas/nibbles are great and the orders arrive in a day or two.

23 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service

Great to be able to buy my favourite gin in the UK!
Order arrived quickly and very well packaged.
Can imagine I am back in Menorca whilst drinking the gin!

19 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

First class produce

First class produce. Suckling Pig is great with the Pork Loin so tasty you will find it hard to go back to supermarket imposter meat.

15 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Perfection.

The entire order from start to finish was flawless. Fantastic service and prompt delivery. The food products ordered were of a very high standard and did not disappoint.
My order arrived on the scheduled date and was packaged well. 10/10

9 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Meator probe plus 2

Meator probe plus 2
Bought a meator probe that was faulty, tried to go through meator with no result! Miles from Basco calls me up personally to get the issue resolved, also made sure after new product was delivered i was also satisfied. Absolutley fantastic customer service, will recommend Basco to everyone

4 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Every order from this company has been

Every order from this company has been. EXCEPTIONAL! The food is outstanding and the service is simply second to none! I never go anywhere else! The staff are always most helpful and the website is so easy to navigate!

17 juli 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Poor customer service & underweight goods

I’ve ordered from Basco several times & been pleased with the quality of the goods but their customer service is poor. If something goes wrong, they are not prepared to properly resolve. My last order had 2 expensive joints of beef that were materially underweight. The order also went to the wrong address which we had to track down & spent 2 hours driving to retrieve. The address details were pre populated by their system and were correct in terms of the street address & village name. What I didn’t spot is that the postcode was wrong but as there is only one village in the UK with this name, I had no reason to check the postcode. Apparently it’s my fault as they are not liable for their system error as per their T&Cs! Mistakes happen but it’s how they are resolved that counts. Will not use them again.

22 juni 2024
Review zonder uitnodiging
Logo Basco

Antwoord van Basco

We appreciate you taking the time to leave this review.

We do on every occasion try to find the most appropriate resolution to any issue. In regards to delivery addresses, Basco do not retain or input any part of a delivery address for any orders placed online.

We are of course sympathetic to errors made with delivery address at check out and we do try and limit these errors by sending an order confirmation and an email notification of dispatch.

We will always do what we can to help resolve situations such as this, however once an order has left our warehouse we are extremely limited to what we can action. One this occasion we are sorry that our gesture of good will was not satisfactory but we do hope you revisit our online shop in the future.

Kind Regards,
Naomi Patrick
Office and Sales Manager

Beoordeeld met 5 van de 5 sterren

Prompt reliable

Prompt reliable, excellent quality and delightful to deal with

2 mei 2024
Review zonder uitnodiging
Logo Basco

Antwoord van Basco

Hi Fiona,

Thank you for your kind review! We hope you continue to love our products.

Kind Regards,

Beoordeeld met 5 van de 5 sterren

I have been using Basco for a couple of…

I have been using Basco for a couple of years now and they never fail,I must mention Jo who is always on hand to advise about products and help Jo has a vast knowledge of all the fabulous Spanish products that they sell and she is so helpful and is who i always try to deal with when i call them for advice, the rest of the team are also great.
If you are looking for the finest Spanish ingredients look no further than Basco they are brilliant its all gourmet and delicious the best of Spain on your plate and sure to impress if you are doing a Spanish themed dinner
All the Tapas ingredients such as the iberico ham, the chorizo, Manchego , olives black pudding etc incredible , the anchovies etc stunning the Caribinero prawns are absolutely unreal good and i promise if you have never tried one you should , the suckling pig is amazing and so easy to cook and get juicy meat with crackling thats like glass and divine ,the salt cod croquettes wow, the cooking chorizo is brilliant the wines sherrys pedro ximenez all of it is amazing, i am ordering the lamb soon for a dinner and im sure that will be just as good.
I could carry on listing all the great produce they supply but honestly its all fantastic and all delivered on time packaged and chilled.
I love the way the Spanish eat the quality and it’s so good to find basco and Jo they bring the best of Spain to your doorstep and are great to deal with.
Looking forward to many years of dealing with them.

9 juni 2024
Review zonder uitnodiging
Logo Basco

Antwoord van Basco

Hi Jeremy,

Thank you so much for the time you have taken to leave this review, it has been wonderful to receive and share amongst the whole team at Basco. As ever, we hope you continue to love the things Basco do!

Kind Regards,
Naomi Patrick

Beoordeeld met 3 van de 5 sterren

Disappointing customer service.

Had a good experirience the first time I ordered 5kgs of Iberico pork.
Recommended to 2 different friends of mine and they order 5kgs each too.
I have never received the referral discounts from Basco, even after calling them and emailing several times about it. I'm not ordering from this company anymore.

1 april 2024
Review zonder uitnodiging
Logo Basco

Antwoord van Basco

Thank you for taking the time to leave this review.

We are sorry to hear that you have not received your amigos discount code as advertised or received a response from our customer service team.

If you would like to contact us at info@bascofinefoods.com, I will be able to look into it personally for you and find an appropriate resolution.

Thank you,
Naomi Patrick
Office and Sales Manager

Beoordeeld met 5 van de 5 sterren

Great Dessert alternatives.

Great service from the guys at Basco. We enjoyed both the burnt manchego cheesecake and tarta de Santiago almond cake. Great dessert alternatives for special occasions. The cheesecake was wonderful and kept in the fridge for a week.

1 januari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best Spanish food ever!

Having Spanish family, it’s always lovely to experience limited food that’s done right! Basco deliver exactly that! Their chorizo… speechless it is delicious! You will not be let down by their option of food they supply!
From their olive oil crisps, to their croquettes, meats and especially chocolate!

I will be sure to order from them in the further

15 november 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Variuos items including Cazuela

I was scheduled to get a delivery of items last week. They didn't appear on the day I thought they were going to. Hardly the end of the world.

A quick call to Alex & Jo at the office. Problem solved.

The goods arrived LESS THAN 24 hours later, whats not to like.

Thanks to Alex & Jo for efficient response

2 maart 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I wish I had read the reviews

I wish I had read the reviews. I have placed an order. confirmed by email but now no show of the order on my account and no tracking info. I would expect delivery status and updates as a norm.

29 februari 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

just wanted to give you a feed back…and bad service!

just wanted to give you a feed back about this rubia gallega 1kg i eat last night , i work with steaks for many years between hakwsmoore , flat iron and mitchells & butlers and i must say this steak in particular was way to much fatty and not too much meat and taste was so so , maybe i got a piece that didnt have a good life who knows

But i found important to let you know that £60 is a bit overpriced for what you get
And wow !!! Not even an apology !!!
Well done!!!!

29 februari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Overall great experience

I was looking for hampers for Christmas and found Basco, they had a great selection of different style hampers to suit what I needed. I ended up buying the easy tapas for two and the steak and wine hamper. Customer service was really helpful when I was trying to work out how to track my delivery.
Both arrived really well packaged and they went down a treat!

19 december 2023
Review zonder uitnodiging

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