BASMA.com Reviews 

It was great and painless journey,, and really quick also I didn’t feel that 7 months at all.
Thank you Basma for my new perfect smile♥️

Basma was very patient with me , wearing retainers and keeping up to the schedule was very hard for personal reasons . They always sent kind reminders and helped me along the journey . I’m really happy with the overall outcome - my teeth look great and I would recommend to all - as it was the most affordable and being able to take pics and send instead of in person appointment was really convenient.

The effective treatment.
The transparency of the treatment.
The communication.
The feasibility.
The accessibility.

I had a great experience with Basma and was genuinely surprised by how effective the aligners were in correcting both alignment and bite. Although it was a bit tiring at first, you quickly get used to them by following the schedule. Overall, it was a smooth experience, and I highly recommend aligners over metal braces since they are discreet, comfortable, and allow you to eat freely.

I am extremely happy with the results from Basma aligners❤️.The treatment was smooth,comfortable and effective.The team was supportive throughout the process and the outcome exceeded my expectations.Highly recommend this aligner team for their expertise and care.

لايوجد تعليق لتحسين التجربة بسب تميزها وتميز الفريق مقدم الخدمة.

prices are good, and good customer support

Experienced friendly staff, the process was easy and effective leading to good results, i would really recommend basma to everyone who wants to achieve a better smile.

A smooth and clear journey from start to finish. I followed all the instructions, and the results are amazing. Thank you for such a great experience!

The retainer journey has been very successful and smooth. Communication was clear, expectations were well aligned, and results were delivered consistently. It has been a valuable partnership, and I’m very satisfied with the progress and outcomes achieved.

Everyone should be careful about paying anything in advance. Once you visit, they are friendly and explain everything, and once the payment is done, their attitude changed 100% to be rude, unprofessional, and careless, and the results are totally different from what they promised. The staff are super rude and unprofessional, that's not a cosmetic and medical service, that's pure scum. Advise everyone only pay after finishing the sections

Extremely happy with all the steps! The Basma team is always supportive, informing all the way through all the steps of the treatment and everything went super smooth! 100% recommending it!

I visited Basma Clinic (Beirut, Gemmayze) a couple of years ago because they advertised a fast solution without the need for repeated dentist visits. From the very beginning, I clearly explained that I would be leaving the country for an unknown period (definitely longer than the treatment duration) and explicitly asked whether the entire treatment plan could be done in one visit.

I was reassured multiple times—in person and via chat—that this would not be a problem and that the treatment could be continued remotely as long as I wore the aligners regularly.

Only after the scans were taken did I receive payment details and was informed that the treatment could be done in one session only if I paid the full amount upfront, which I did.

Weeks later, I was told to come for IPR and aligner pickup. Instead of one session, I was scheduled for two IPR sessions and given 18 aligners. When I asked if the two IPR sessions could be combined into one (as previously agreed), the answer was a blunt “No, not possible.”
Later, several orthodontists in Germany confirmed that this was not medically necessary and mainly cosmetic.

During the IPR procedure, the orthodontist cut into my gums, causing significant bleeding and severe pain. I was told this “cannot be avoided,” which is simply untrue. I do not have overgrown gums. I was in visible pain, tears running down my face, yet the procedure continued without compassion or care. Only thinking about this now... WTF Basma?! Torture?!?!?!?!

No anesthetic was offered.
No warning was given beforehand that bleeding and gum injury are “normal.”
No effort was made to avoid damaging my gums. I was literally told HEK END EL KEL, HAIDA NORMAL.

As expected, I then left the country for two years.

When I contacted the clinic again—as previously agreed—to continue my treatment, I was sent back and forth between Beirut and Dubai numbers, with extremely slow replies and only forwarded voice messages, making communication unnecessarily difficult. Seriously, voice messages from the "patient care agent" is unprofessional, snobby and lazy AF.

Their final solution?
Restart the entire treatment from zero—new scans, new aligners, new payment—because suddenly the assurance that the treatment could be continued was labeled a “misunderstanding.”
This assurance was given to me in person, before starting the treatment,during my first visit and during my second visit.

Once payment was made, the attitude changed completely. The answer to every concern became:
“It is like that.”

Additional issues:

I was not informed that aligners are difficult to remove with long nails

I was not offered any tools or alternatives (e.g. Invisalign removal hooks). They saw my nails. They told me to try to remove the first aligner. I was not able to. The orthodontist laughed it off and informed that it will be difficult the first few times, but I will "adjust". No, I will have to say goodbye to my beloved nails. WHICH WAS NOT EVEN HINTED.

I was not informed that “everyone bleeds” during IPR

I was not given any pain management options. In general, everything with basma is THIS ONE OPTION OR NON.

Was I misinformed? Yes.
Was I let down as a patient and customer? Absolutely.

I lost around $2,000, endured months of pain, and achieved no results.

Would I recommend Basma Clinic?

If you need anything beyond basic aligners: No

If you need IPR: No

If you have specific conditions or time constraints: No

If you worry of facing any issue during your treatment: NO

Initial friendliness does not compensate for misinformation, lack of accountability, and a complete disregard for patient continuity once payment is received.

Oh, and the good reviews? They offer you CASHBACK for a great review before even finishing your treatment.

I recently completed my journey with Basma.com. At first I was hesitant and not too sure if the results will turn out as I expected. At the end my teeth are exactly how I wanted them to be!
The journey was smooth and are my questions and concerns were addressed throughout the treatment period. Thank you Noura and Basma.con

تجربتي مع بسمة جدا رائعه و مريحه جدا
التعامل و سرعة الاستجابه لأي استفسار او اي بلاغ
الاحلى من هذه كلها الزيارات للدكتور قليلة جدا، كانت مرتين الزيارات

الحمدالله راضيه عن النتيجه
والرحله معكم كانت ميسره
والتواصل مستمر
وتعاملكم راقي جدا
كل شي كان مريح وبدون الآم وبدون زيارات كثيره للعياده
والطريقه واضحه وجهودكم أوضح
شكراً لكم جميعاًبدون استثناء
ولكل من شارك في هذه الرحله
وشكر وتقدير لطاقمكم الطبي
وشكر خاص لمن تواصل معي
وكان حلقه وصل بيني وبين الطاقم
وانصح الجميع بخوض هذه التجربه
باختصار : فخورين بكم 🙏🏼

تجربه مميزه ونتيجه مرضية الحمد لله. شكراً لكل أعضاء بسمه على دعمهم خلال فتره العلاج.

Basma.com provides a well-structured and user-friendly digital healthcare experience. The platform is intuitive, information is clearly presented, and the booking process is seamless. What stands out is the responsiveness and professionalism across the service, which reflects strong operational governance and patient-centric design. A solid example of how digital platforms can meaningfully improve access and efficiency in healthcare.

My experience with Basma has been truly exceptional. The team was incredibly friendly and consistently delivered exactly what they promised. They were supportive, attentive, and always willing to help. Working with them was smooth and enjoyable, and I genuinely appreciate the effort they put into ensuring everything went perfectly. Highly recommended

Best experience with basma , thank you basma team ❤️