BASSO CO Reviews 170

I ordered a pair of pants and a bag. I have yet to receive my order. I have contacted BASSO.CO via email and there customer service contact still no reply. If this persist only recourse is to make a claim of fraud to my bank.

Unfortunately I have never received my order.

Ragazzi state attenti. Io non mi ero informata riguardo al reso. È tutto vero che costa 50 o più euro non ha senso ho un prodotto che ne costa 70. Che fuffa.

Basso is SCAM!!! bitte kauft hier nicht ein!! Die schuhe haben nicht die richtigen größen und wenn man sie zurück schicken will muss man den versand nach china selber bezahlen, und sein geld zurück zu bekommen ist ganz schwer. Die qualität lässt sehr zu wünschen übrig. Die schuhe sind aus billigem plastik und sehen aus als gingen sie schnell kaputt. Die sachen werden auf billigste art auf masse produziert und viel zu teuer verkauft. Das ist seinen preis nicht wert!!!

Ordinato un completo di jeans, molto più piccolo di quello che doveva essere, arrivato rovinato e senza asole per i bottoni, ho chiesto di poter effettuare il reso visto che il prodotto era arrivato difettoso, mi è stato detto che avrei dovuto pagare la spedizione che dall’italia all’america sono 50 e più euro, davvero indecenti! Alla fine ho accettato il loro rimborso che su una spesa di 79€ è stato di 13 euro… penosi davvero!!!

Terrible customer service, shoes looked very cheap,paid 80 € for them, arrived all squashed without a box, nothing like in the photo, paid another 20€ to send them back and never got my refund. Avoid

I ordered for 129€. I selected home delivery. I payed with paypal (luckely!) and waited for my order.
I got an email where the company announced there was a problem with my order and it couldent be delivered. They added a phonenumber and said to contact the post office.
The number provided didnt work or is unexistant. The local post office doesnt have my order and the track&trace was impossible for them to track.
Ive sent several emails and always got the same answer.
I also cant go pick it up, and even if i could: no one knows where my order is.
I got a mail saying that i have to pock up my order or it would be returned and destroyed!!!!!
Where?!?! I just want my order to be delivered at home like i ordered and payed for.
Fortunatly i payed with paypal and i opened a claim. So i hope i get a refund.
No sollution was given, no help was given, they didnt propose to re-send because they said the order would be returned to them…
Im extremely unsatisfied and very disapointed with the company and service…
Just dont buy there, the articles are beautiful but its not a trustworthy company ald bad service.

Order #BASSO159533

UPDATE:
I recieved the order. The shoes were NOTHING like the pictures, extremely bad quality, size not correct with EU40, the finishing was very bad and they smelled horrible. I changed case type on paypal and went deeper into this case after reading reviews.
I saw the shoes are sold on aliexpress at much lower pricer and basso uses EXACTLY the same presentation pictures as aliexpress. Do a photosearch on aliexpress with a screenshot from basso and you end up with the same shoes.
Gladly all this proof got my case closed in my favor and i got a refund.
I was scammed and i hope alot of people that want to buy there will read my review.

This company were ridiculous to deal with.
I waited 7 weeks for my shoes to be delivered while they spoke with their “concerned department”. They agreed to resend the shoes only to be told over a week later (despite receiving a email saying that the shoes were shipped) that they were out of stock 🤦‍♀️
I reordered another pair and asked for it to be delivered via express post as I had waited long enough and their reply was for me to pay another $30!! No thank you!
I got a refund, but never again will
I deal with this compant.

They give off very nice alternative vibes. But I waited for more then a mont for shoes that look nothing like what I ordered. They feel cheap and smell like suffocated plastic. Would highly recommend spending your money elsewhere.

Pésima calidad y aún peor atención al cliente.

El tallaje es pequeño y la talla que me enviaron no corresponde para nada con lo que pedí.

Cuando pregunto por la devolución, me dicen que no devuelven el dinero, te dan el importe para gastar en la tienda o te cambian el producto por otro (esto a mi no me sirve porque no hay más talla).
Además, los gastos de envío a Estados Unidos los pago yo ... increíble!

No caigáis en la trampa que caí yo! Huid!

This site is a scam. They do sent products but the quality is very poor and sizes don’t match at all.

They have ZERO customer support, don’t respond to any email or customer forms from their website.

If you order do it by creditcard and have it refunded by the cc company if you don’t like the products because Basso wil not do it.

Extremely disappointed with the quality of the products and their policy of non refund and no return shipping label. Basically they keep your money forcing your to have credits of what you return to their store. They also don’t offer return shipping labels, so you have to pay absurd price to return the item didn’t fit you. Total waste of money. DO NOT BUY ANYTHING FROM THEM.

I had a horrible horrible experience shopping from the basso website. They made it look fancy to gain people’s trust but they do not seem to have any customer service or any support which leads to a frustrating customer experience. I had ordered couple of items and I have placed a wrong order which I wanted to cancel but there is no support for that. They mention it clearly that one can cancel the orders within 24 hours but there is no way to cancel and they do not even reply to the emails. I will not recommend this webshop to anyone.

Never received the shoes.
They gave me an invalid tracking number, saying that the sneakers were delivered to my place. I never received them and the post office told me that the tracking number was not valid.
They send me a 2nd tracking number. Again I asked the post office, it was addressed to someone else in another different city.
They told me that I was going to be refunded. I payed 87$, they refunded me 17.01$. Saying that I had a discount. I know what I payed.
This is a Scam site and I advise everybody to be very careful.
Never again

No llego el paquete y aparece como entregado, su solución es que pregunte a los Vecinos... Es una Estafa

Compré cuarto artículos, y solo he recibido dos. Curiosamente los que faltan son los más caros. Ahora a lidiar con reclamaciones. Encima figuran todos como entregados. Qué vergüenza. Y la calidad es muy mala para el precio. Ahora me dicen que el paquete se ha perdido,que si lo mandan otra vez..digo que vale y contestan que no tienen los productos, y que si pueden mandarme otra cosa. Lo que quiero es mi dinero estafadores!!!

My order was a bit different than expected.

Wrong shose sizes. I was waiting for two months and when I get it it's to small. Really disappointed ☹️ order one size bigger if you live in Europe