I ordered a Roca WC toilet seat last month - payment taken but no delivery. Emails to customer service have bounced back - undeliverable. Customer service number routes to a voicemail but the inbox... Toon meer
Bathrooms And Showers Direct
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Lees wat reviewers zeggen
I ordered WC lid from Bathroom and showers direct, Becky was great but now unavailable and all emails remian unanswered eg info@ .....the voicemail isnt answered either -it's now been a week since... Toon meer
Fantastic service. Very high rated contact direct phone service. Extremely excellent response and terms and conditions. Always check items before ordering and always check exchange and refund if w... Toon meer
Bedrijf heeft geantwoord
Worth the wait. Company were up front about waiting times for replacement toilet seat. (Original Duravit seat approx 10 years old). They kept me up to date with order and promptly answered email... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
BASD aims to provide a wide range of great bathroom products, supported by strong product knowledge and fantastic customer service
Contactgegevens
Unit 16 Lumina Way, EN1 1FS, Enfield, Verenigd Koninkrijk
- 020 7697 3188
- info@bathroomsandshowersdirect.co.uk
- bathroomsandshowersdirect.co.uk
Excellent customer service and great…
Excellent customer service and great product with delivery quick and on time as promised .
I would purchase from them again.
Many thanks
28 juni 2022
Antwoord van Bathrooms And Showers Direct
Thank you so much for this lovely review. We are so happy we could provide you with excellent service! :)
BASD Customer Service
Purchased a low-level comfort height…
Purchased a low-level comfort height toilet pan. Great price, cheap delivery, and was dispatched the same day!
27 juni 2022
Antwoord van Bathrooms And Showers Direct
Thank you so much for taking the time to give us this lovely feedback! :)
BASD Customer Service
Antwoord van Bathrooms And Showers Direct
Thank you so much for taking the time to give us this feedback! :)
BASD Customer Service
Excellent customer service
Excellent customer service - very helpful.
Delivery arrived on time & in good condition.
27 juni 2022
Antwoord van Bathrooms And Showers Direct
Thank you so much for this lovely review. We are so happy we could provide you with excellent service! :)
BASD Customer Service
The product was delivered very fast and…
The product was delivered very fast and of perfect quality.
Will use the supplier again for Roca toilet seats
26 juni 2022
Antwoord van Bathrooms And Showers Direct
Thank you so much for taking the time to give us this feedback! :)
BASD Customer Service
Brill service and delivery
25 juni 2022
Review zonder uitnodiging
Antwoord van Bathrooms And Showers Direct
Thank you so much for taking the time to give us this feedback! :)
BASD Customer Service
Excellent to deal with
Excellent to deal with, an unusual item was sourced, and delivery was as arranged. Communications were first class, including the follow up check - Afia and Becky are a great team!
25 juni 2022
Review zonder uitnodiging
Antwoord van Bathrooms And Showers Direct
Thank you so much for this lovely review. We are so happy we could provide you with excellent service! :)
BASD Customer Service
Excellent service and speedy delivery
Excellent service and speedy delivery. I had to make a call to check a few items in my order. The lady I spoke to was extremely helpful and knowledgeable.
24 juni 2022
Antwoord van Bathrooms And Showers Direct
Thank you so much for this lovely review. We are so happy we could provide you with excellent service! :)
BASD Customer Service
Fantastic service
Fantastic service. Very high rated contact direct phone service. Extremely excellent response and terms and conditions. Always check items before ordering and always check exchange and refund if wrong order first as always check fittings also.
Fast delivery upon stock levels. All wrapped and sealed on pallet. Items were mint condition.
Customer service lady very nice spoken and kind.
Support from other staff were excellent.
Email updates excellent.
24 juni 2022
Antwoord van Bathrooms And Showers Direct
Thank you so much for this lovely review. We are so happy we could provide you with excellent service! :)
BASD Customer Service
Excellent service
23 juni 2022
Antwoord van Bathrooms And Showers Direct
Thank you so much for this lovely review. We are so happy we could provide you with excellent service! :)
BASD Customer Service
Very quick and efficient service and…
Very quick and efficient service and very good after sales support when I had ordered the wrong item.
22 juni 2022
Antwoord van Bathrooms And Showers Direct
Thank you so much for the lovely review!
It's great to hear that our Sales team was able to help you out :)
BASD Customer service
The item arrived promptly and well…
The item arrived promptly and well packed.
My only complaint is that I didn’t receive any notification when it would arrive. I arrived back from shopping to find it in my front garden.
21 juni 2022
Antwoord van Bathrooms And Showers Direct
Thank you so much for taking the time to give us this feedback! :)
BASD Customer Service
Just what I needed
Quick receipt of order, very helpful customer service when I was enquiring about the space behind the WC as I was wanting to install a saniflow. All worked as planned, very pleased with my order. Thank you. Great price too 👍
21 juni 2022
Review zonder uitnodiging
Antwoord van Bathrooms And Showers Direct
Thank you so much for this lovely review! :)
BASD Customer Service
Fast and efficient service.
20 juni 2022
Antwoord van Bathrooms And Showers Direct
Thank you for the review :)
BASD Customer Service
All round excellent service
Ordered a replacement soft close Duravit toilet seat. The website for easy to use, the item I wanted very reasonably priced compared to other more expensive suppliers and items dispatched as expected. Can’t fault this company - they do exactly what they say they will do.
18 juni 2022
Antwoord van Bathrooms And Showers Direct
Thank you so much for this lovely review. We are so happy we could provide you with excellent service! :)
BASD Customer Service
Great customer service
Absolutely fantastic customer service from Afia who liaised with Roca to make sure that the goods arrived with us in good time. Excellent customer service from her, so I would definitely recommend Bathrooms and Showers Direct in the future.
17 juni 2022
Review zonder uitnodiging
Antwoord van Bathrooms And Showers Direct
Thank you so much for this lovely review! We would be sure to pass on this feedback to Afia who would be very pleased! :)
BASD Customer Service
Why not tell it as it is!
Placed my order on the 10th June and the website said “Your order will be delivered within 10 days”, they then emailed me 5 days later to tell me it would be the 10th July. Phoned customer service and they were very pleasant but could not guarantee the 10th July so I asked for a refund which admittedly was done quickly, glad I did as I then got the same item £108 cheaper elsewhere.
17 juni 2022
Antwoord van Bathrooms And Showers Direct
Good Morning Terry,
Thank you for the review, I am sorry that we let you down on your order.
Unfortunately we were out of stock of the pan, which I advised on the telephone and Ideal Standard were not expecting further stocks until early July, other supplliers may well have stock in their warehouse. We were not made aware of the shortage until we contacted I/S the day we emailed you. Generally we are able to fufil orders in the time quoted on the site and your order confirmation.
I am very surprised that you managed to find the complete set so much cheaper elsewhere, we do pride ourselves on being very competitive in the market, but I am happy you managed to find what you needed quickly.
Kind Regards
Becky Ellis
Customer Service Manager BASD
Good service good product
17 juni 2022
Antwoord van Bathrooms And Showers Direct
Thank you so much for this feedback! :)
BASD Customer Service
Item was sent quickly and communication…
Item was sent quickly and communication was clear along the way. Original packaging with instructions.
17 juni 2022
Antwoord van Bathrooms And Showers Direct
Thank you so much for this lovely feedback! :)
BASD Customer Service :)
Good quick delivery
Good quick delivery, well packed. The WC pan I needed was a bit niche and I struggled to find what I wanted on any other website.
16 juni 2022
Antwoord van Bathrooms And Showers Direct
Thank you for taking your time to leave us this feedback!
BASD Customer Service :)
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