ManoMano Reviews 

Absolute rubbish. The product I ordered and paid for hasn't been delivered. The company delivering say they are "having issues" with Manomano and manomano can't even recognise the order reference that they sent me. Do not use.

This website is just a middleman for companies who send you different products to those pictured and go silent when you contact them for a return. Manomano customer service won't do anything when this happens as you need to hope that the seller decides to engage with you. Bought something on 7th Oct, recieved it ans reported it as the wrong product on the 12th and despite promises from manomano that the seller would be in touch within 48 hours there has not been a word. Avoid.

Five minutes after placing my order on ManoMano, I requested a cancellation. The cancellation email was sent to the seller the same day, but the following day I contacted ManoMano customer service and was told that the order couldn’t be cancelled and would still be delivered.

Honestly, this is very disappointing. I tried to cancel almost immediately after making the purchase, yet there seems to be no consideration for the customer at all. It feels like customer satisfaction simply doesn’t matter.

Very poor customer service and a frustrating experience

I ordered a teapot that was supposed to be double walled (to keep tea hotter for longer) and come with a diffuser.

When it arrived, the box was battered beyond belief and it didn't have the diffuser. It also didn't keep the tea hot at all. Instead, the walls got very warm and the tea was lukewarm within a short period.

I contacted them asking for a refund and return instructions and they replied (admittedly promptly), offering £5 compensation. The teapot cost over £60! I declined this offer and again asked for a full refund. They replied quickly, this time offering £10!

I've replied, declining, and reminding them of their legal responsibility to refund me my money. I will refer the matter to my credit card company or the small claims court if necessary.

I won't use them again!

No sign of order and impossible to make contact with a person to get a refund. Stayed at home all day on the day it was supposed to be delivered according to their email confirmation and nothing. Now my order has disappeared from my account and the service bot doesn't recognize the order number but I've been charged, with no way of getting a refund. Avoid!

I have ordered a pepper/salt mill set and on the next day, luckily the page was still open on my browser and realised that they have started a refund with no reason. Than started to talk with stupid AI help assistance.

I asked for reason why, it says doens't have the reason. Asking for connect me someone real, it says no. What a stupid system they have. Tried that 10 times already and i don't know the reason why they cancelled my order. I am not sure will I get the refund. I don't know what is happening...

Don't shop from them. There is no customer service nothing.

Here is order reference: M261094583266

Achtung: Absolut unprofessionell und rechtswidrig!
Ich habe hier einen Staubsauger für 553 € gekauft, der nach nur 10 Minuten Betrieb kaputtging. Am selben Tag habe ich das Gerät reklamiert und zurückgeschickt. Statt mir wie gesetzlich vorgeschrieben (§ 439 BGB) das Wahlrecht zwischen Reparatur oder Neulieferung zu lassen, hat der Verkäufer das Gerät ohne Absprache eigenmächtig repariert.
Das Schlimmste: Ich wurde einen vollen Monat lang komplett ignoriert! Da ich wochenlang ohne Arbeitsgerät dastand, musste ich mir logischerweise Ersatz kaufen. Jetzt verweigert der Kundenservice (Zuzanna) die Rücknahme und das Retourenlabel mit der dreisten Begründung, das Gerät sei ja jetzt repariert.
Das ist ein klarer Verstoß gegen das deutsche Verbraucherschutzrecht. Ich bin gemäß § 323 BGB vom Kaufvertrag zurückgetreten. Ein PayPal-Käuferschutzverfahren wurde bereits eingeleitet und der Fall wird der Verbraucherzentrale gemeldet. Kauft hier bloß nicht, wenn ihr Kundenservice auf Augenhöhe erwartet!

Bisher habe ich zweimal bei ManoMano Werkzeug gekauft - das hat soweit gut funktioniert (auch wenn bei einem Kauf die Lieferzeit schon sehr lang war - aber Schwamm drüber; kann mal passieren).
Zuletzt habe ich bei idealo für einen Akku-Bohrschrauber von Dewalt einen Preiswecker gestellt. Unmittelbar nach der Info, dass der bei ManoMano erreicht wurde, habe ich am 10. Oktober das Gerät bestellt.
Heute, am 12. Oktober, kam dann vom Verkäufer EXTRAstore die Mitteilung "Wir müssen Ihnen leider mitteilen, dass das bestellte Produkt derzeit nicht verfügbar ist und Ihre Bestellung daher storniert wurde."
Sorry aber schneller hätte ich kaum reagieren können. Ich fühle mich gelinde gesagt verschaukelt.
Bei so einem Gebaren muss ich mir ernsthaft überlegen, ob ManoMano noch die richtige Handelsplattform für mich ist (auch wenn ManoMano sicherlich keinen direkten Einfluss auf die Liefertreue der eigentlichen Händler hat). Wirklich enttäuschend!

Was ein Scam, da bestellt man Sachen und dann bekommt man sowas:
"...Leider müssen wir Ihnen mitteilen, dass Ihre Bestellung nicht ausgeführt werden kann, da der Lagerbestand erschöpft ist und eine kurzfristige Nachlieferung durch den Lieferanten nicht möglich ist....."

Avoid !!! Order one item a week delay to now.Asked them for refund nothing

Was disappointed by their inability to cancel my order when I discovered the water bottle was only 130ml. Yes ok I should have noticed but it does say you can cancel orders, and that is clearly not true.

People, keep your money in your pocket. Absolutely atrocious customer service. I'll not be buying from this company anymore.

Dear sirs .
I am still waiting my delivery of `TELL TALE GAUGES .
Track my parcel states delivery shipped on 2/9/26 .
Order no.GBC260825-DA23FAC94BEB.
can you please advise where my order is ?

I received the wrong order a Stainless steel Ladder when I ordered a Aluminium one different prices.
Was not offered the correct ladder but a discount of 20% to keep the one delivered or refund was so fed up with the constant stupid AI answers that I reluctantly accepted the 20% then the replies stopped and no refund came. In the end I had to get the refund through PayPal who swiftly agreed I was in the right and issued the refund. If anything goes wrong with your order it is an absolute nightmare I have a ladder that is far to heavy for a pensioner through no fault of my own beware!!!!

Taucht ein Problem mit einem Lieferanten auf, versucht man zu unterstützen.

In meinem Fall darf ich mich nicht die volle Gutschrift zurück, als ich ein defektes Gerät zurückgeschickt habe.

Zu Beginn hat man mir gut geholfen. Am Schluss waren sie weg und ein trocken nicht mal mehr auf Mails.

Somit never ever

This would be minus 10 if it could be. microwave set arrived broken sent lots of photos but want item back before they will replace it. Sellers attitude is shocking,as is the attitude of the Mano Mano advisors. as stated previously there focus is on sellers.not customers.
I will never use them again. and would advise anyone reading this not too either as it is I still left with a broken microwave.

No hassle replacement of product when my shower mixer developed a fault, great service.

I have ordered twice from ManoMano and on both occasions the items were packaged really well and delivery time was ok. I bought 1 mirror for inside first and then 2 for the garden. All were very good quality.
Will definitely buy again from them.

The furniture I received was defective, cracked, and damaged in several places, making it completely unusable. On top of that, it looked quite different from the pictures shown on the website, particularly in terms of colour.

Customer service responded quickly. At first, they offered me a partial refund, but I insisted on a full refund, which they eventually provided. They did not ask me to return the damaged furniture, so I had to arrange and deal with its disposal myself.

I will not be ordering from this company again, and based on my experience, I cannot recommend them to others.

Timeline:
01/09/26 I purchased a wall hung toilet
03/09/26 I received a bag of gravel
04/09/26 I put in a complaint once I realised I was sent the gravel bag instead of the toilet. I was told by Mano that my complaint had been lodged with the seller (GravasHaus) and that I would hear back from them.
05/09/2026 I heard nothing back so I ordered the toilet from another retailer (QSSupplies) which was £50 cheaper.
09/09/26 I received my toilet from QSSupplies. Mind you I've heard nothing back from Mano/GravasHaus.
10/09/26 I received my toilet from Mano/GravasHaus.

In summary, I thought my purchase would arrive in 2 days and instead it arrived in 8 days. Poor communication, poor service, poor execution. Never again will I use Mano!