ManoMano Reviews 

I ordered a rug from this company and when it arrived, it was much lighter than than the one shown on the website.
I had previously cancelled this item, which to be fair, it does give you the option to do that, but beware though, as that gets ignored completely!
When I reached out to the supplier in regards to this issue, they've basically said, it's no different to the rug that is advertised on their website and basically, if you don't like it tough! I can return it if I pay nearly 22.00 for delivery though!

Am 19.07.2026 habe ich über ManoMano einen Bügeltisch bestellt. Geliefert wurde stattdessen ein Besen – ein vollkommen anderer Artikel.

Den falsch gelieferten Artikel habe ich ordnungsgemäß zurückgeschickt. Danach begann eine endlose und äußerst frustrierende Geschichte: Auch mehr als sechs Wochen später hatte ich mein Geld oder Bügeltisch noch immer nicht erhalten. Ich musste mehrfach nachfragen, zahlreiche Nachrichten schreiben und viel Zeit investieren, obwohl der Fehler eindeutig beim Händler lag.

Schließlich wurde mir lediglich mitgeteilt, dass eine Gutschrift mit der Nummer VGS26005593 „im System erfasst“ worden sei. Eine tatsächliche Rückzahlung war jedoch weiterhin nicht erfolgt.

So etwas habe ich bei einer Onlinebestellung noch nie erlebt: falscher Artikel, extrem lange Bearbeitungszeit, keine zuverlässige Rückerstattung und ein enormer Aufwand für den Kunden. ManoMano hätte hier viel früher eingreifen und für eine schnelle Lösung sorgen müssen.

Für mich war dies die schlimmste Online-Kauf-Erfahrung, die ich je gemacht habe. Ich werde bei ManoMano definitiv nicht noch einmal bestellen.

Bestellte Ware ist nicht gekommen. Nur ein Teil meiner Bestellung ist gekommen. Schon zweimal mit Verkäufer kontaktiert und trotzdem keine Antwort. Keine Geld zurück, keine Ware. Einfach Betrug. Nicht zu empfehlen

Kein Support, Keine Hilfe bei betrügerischem Zwischenhändler. Habe DeWalt-Schrauber bestellt und China-Kopie erhalten (keine Seriennummer, schiefe Aufkleber, etc.).
Es heißt zwar, dass innerhalb 48 Stunden sich jemand meldet, aber das ist jetzt 1 Woche her.

I ordered replacement baskets for our swimming pool. The ones sent were too small so I asked to return them. Steevy at Mano confirmed I would receive a full refund if the baskets were returned within 14 days. There was a return address on the packaging so I sent the baskets to that address at my expense and sent Steevy proof of posting. She told me two days later that the retailer (A&S) was going to send me a return sticker and that I should have waited to receive it before sending the goods back as it was 'risky' sending it without the sticker. The retailer has refused to give me a refund and ManoMano has told me there is nothing they can do about it. Neither has answered my question - Have the returned goods been received? My advice to shoppers is to avoid ManoMano at all costs and have nothing to do with the French retailer A&S.

Terrible customer service. I ordered an item and waited patiently for it to arrive, then a day or two before delivery I received an email telling me my refund was on the way. No other correspondence, no email to explain why, no apologies, just a cancellation I didn't ask for.

They 'lost' my package then said they would re-post it. I have waited ages and no further communication of shipment. When I try to cancel, it kicks me out of my log-in and denies me access to their website for a while. I've tried this multiple times. I've lost my money.

I ordered garden furniture a week ago. They took money from my account, sent me a delivery date then received an email the day before delivery to say they don’t have the item and won’t be getting any more in.
Strange as it’s still for sale on their website.

Ware für 1000 Euro bezahlt und wird nicht zugestellt, Kundenservice weigert sich tätig zu werden. Wird jetzt nur der Weg zur Polizei und eine Anzeige wegen Betruges übrig bleiben.

Product does not match the pictorial representation. Brought a kids night light - the pictorial advert shows it projecting onto walls and ceiling - it does not. Returns process is a nightmare. Sometimes they bother to write in English other times not. Declare a return is not worth it due to the postage cost so they’ll give a refund less than you would get if you did return it and they suggest you can keep an item you don’t want. Do not use this company

We are having a awful customer service.

We are trying to return a faulty LED bathroom mirror that after being installed it made a buzzing noise and then lost power.

But Manomano will not replace until we provide a video, but there is nothing to show on the video and we do not want to reconnect the fault item incase it causes a electric issue or fire.

Below is the email I received from ManoMano

I understand the urgency of your situation and the inconvenience the faulty LED mirror cabinet has caused. However, as per our procedure, the seller requires some form of evidence, such as a video, to support claims of a defective item. Without this, we are unfortunately unable to compel the seller to provide a replacement or cover additional costs at this stage.

That said, I will forward your message to the seller and keep you updated on their response. Please note that we cannot guarantee a positive outcome from them without the requested evidence.

Thank you for your understanding and cooperation.

Oberflächlich souverän, darunter nur Probleme.

Habe ein Elektrogerät inlusive Akku bestellt. Akku wurde geliefert, das Gerät an sich kam nicht an.
Daraufhin habe ich versucht mit dem Kundenservice Kontakt aufzunehmen, leider ohne Erfolg. Alle Versuche leider ohne Erfolg, bis heute habe ich nur automatisch generierte Mais bekommen, mit dem Hinweiß das man sich meldet, was nie passiert ist.

350€ sind also Weg.
War mein erstr und letzter Kauf bei manomano

Messaged mano mano to ask where my item was and was told it had been shipped questioned it and they said oh sorry wrong item has been shipped so said they would give me 70% bk and would still ship the item then was told it was shipped then was told if i get the 70% it wouldn't be shipped so no item and only 70% of my money bk not sure what planet these people live on. Iv already emailed you why u lying how do u think I got a message about 70% I dint make it up

Dishonest sellers. Absolutely avoid at all costs. Ordered an item. Got confirmation it had been shipped. 4 days later I'm told it hadn't left the warehouse, and wouldn't for at least 3 days.

Absolutely nothing worse than a seller that will lie to you, as you cannot trust a single thing they say after that.

Contacted PayPal and opened a case to get a refund. PayPal refunded immediately, make of that what you will, but it is not standard operating procedure for PP to do that.

Ich habe am 30.07. einen generalüberholten Saug- Wischroboter Dreame X50 bei Manomano gekauft, der am 05.08. geliefert wurde. Allerdings war dieser Defekt. Am 06.08. habe ich meinen Widerruf wegen Sachmangel erklärt, um Zusendung eines kostenlosen Retourenschein gebeten und aufgefordert, den vollständigen Rechnungsbetrag auf das ursprüngliche Zahlungsmittel zurückzuzahlen. Es kamen nur automatisierte Mails mit dem Hinweis auf Überlastung und eine Rückgabenummer R260802448791.
Eine Kommunikation ist mit diesem Shop nicht möglich. Der Kunde wird hingehalten und alles wird verschleppt.
Das ist schon Methode.
Habe über Paypal einen Fall aufgemacht und werde auch anwaltschaftlich gegen diese Firma vorgehen, falls keine Einigung erzielt wird.
Ich kann nur davon abraten, dort etwas zu bestellen.

Ich habe über Manumanu eine Duschpaneele bestellt. Ich habe sie zurückgeschickt. Wie es nun aussieht nie angekommen. Ich habe eine Empfangsbestätigung, aber der Verkäufer reagiert nicht. Manumanu kann man telefonisch nicht erreichen nur online Kontaktformular, worauf man nur ein Hinweis bekommt, das innerhalb 48 Stunden der Verkäufer sich meldet.
Also Vorsicht...Betrug...ich habe 240 Euro eingebüßt.

Thank you for your reply. Foxheath refuse to give me a refund without photographic proof of it being the wrong item. As I have told them - I am unable to send photos as the pixels on my camera are too big and I have no other means of sending photos. We have emailed back and forth but they are adamant they will not give me a refund unless I send the photos. So we are at stalemate. I don't understand why they need photos as they sent the wrong item in the first place. I was advised to try and adjust the seat. What a hoot! It is far too small and no amount of adjustment would make it fit. So disappointed with all this. What a way to run a business. Zero customer care.

Further to your most recent communication - I don't know why you are saying I have not contacted the seller. I have the emails to prove that I did! 4 times this morning alone! The reason I have not contacted you, and had to resort to Trustpilot in the faint hope that you would sort this out for me is that every email I tried to send was undelivered. I shall try again with the one you have now given me. Why you are so desperate to hang on to £36 is beyond me. And for something that was the fault of the seller.

Incorrect item description and discrepancy from one order to the nxt. Ordered 8oz jars in May and reordered in July but received 7oz jars instead but description states the same ml content. Response from seller basically tells me buyer beware. Well yes, I will, by never ordering from them again and would really encourage any one reading this to give ManoMano a very wide berth!!! Seller - SuperWorthBputique!!! Shame I can’t add pictures of the orders stating 7oz jars and 8oz jars are both 196ml!!!

I ordered some jeyes classic (scented) disinfectant as advertised on the site and ordered 2 tins (as photo)..I received 2 plastic tubs that are not the classic are unscented and is generally cheaper. I raised my concern and waited for a response and it was only after going on the site that I saw a response...the seller said it was the same and just repacked..this is incorrect and by the time I noticed the response,the return date had passed.
Not happy

Post note
Have had constant discussions with the seller and all have been positive and to the point where a refund has been received... probably down to my own inability to navigate the messaging system correctly les to the delay and my frustration .As such I have revised my review to a more positive one
Thanks 👍