This website is just a middleman for companies who send you different products to those pictured and go silent when you contact them for a return. Manomano customer service won't do anything when this... Toon meer
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Lees wat reviewers zeggen
I have ordered twice from ManoMano and on both occasions the items were packaged really well and delivery time was ok. I bought 1 mirror for inside first and then 2 for the garden. All were very good... Toon meer
I ordered & was a bit worried because it was so much cheaper than anywhere else. It would have been delivered in 48hrs, but one of the digits in my postcode was wrong (my fault) so delivery was retu... Toon meer
ManoMano, champion du monde au niveau des prix, arrive en tête du classement mondial concernant le Pooltester II qui mesure les différents paramètres de l' eau, grosse arnaque donc au niveau prix car... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over ManoMano
Geschreven door het bedrijf
Millions of products available
No more traffic jams or queues in shops - on ManoMano you'll find millions of products from the biggest brands for all your home, DIY and garden projects.
Our major brands include: Facom, Stanley, Bosch, Makita, Black & Decker for tools. Legrand, Schneider Electric or Hager for electricity. Gardena, Karsher, Husqvarna, STIHL or Weber for gardening. Grohe, Hansgrohe, Jacob Delafon or Geberit for the bathroom. Fagor, Atlantic, Saunier Duval or Daikin, for your plumbing, sanitary or heating projects.
Have a question or need advice? Get a quick response from our experts via live chat.
Low prices, all year round
Launch your projects at affordable prices all year round. Take advantage of our flash sales and our free 48-hour delivery selections to place your order at the best price. Get even better value for money with promotional codes available regularly on our website and on the ManoMano app. Want more? Shop on the app to order from wherever you want, whenever you want. Easy.
A website and app that protect your purchases
Order with peace of mind, your payments are protected and secure. Choose your payment method: credit card, PayPal or Klarna, in one or more instalments.
No more traffic jams or queues in shops - on ManoMano you'll find millions of products from the biggest brands for all your home, DIY and garden projects.
Our major brands include: Facom, Stanley, Bosch, Makita, Black & Decker for tools. Legrand, Schneider Electric or Hager for electricity. Gardena, Karsher, Husqvarna, STIHL or Weber for gardening. Grohe, Hansgrohe, Jacob Delafon or Geberit for the bathroom. Fagor, Atlantic, Saunier Duval or Daikin, for your plumbing, sanitary or heating projects.
Have a question or need advice? Get a quick response from our experts via live chat.
Low prices, all year round
Launch your projects at affordable prices all year round. Take advantage of our flash sales and our free 48-hour delivery selections to place your order at the best price. Get even better value for money with promotional codes available regularly on our website and on the ManoMano app. Want more? Shop on the app to order from wherever you want, whenever you want. Easy.
A website and app that protect your purchases
Order with peace of mind, your payments are protected and secure. Choose your payment method: credit card, PayPal or Klarna, in one or more instalments.
Contactgegevens
Frankrijk
- manomano.co.uk
3,0
Gemiddeld
12K reviews
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Vorsicht vor ManoMano!
Hallo geehrte Damen und Herren.
Habe 01.07.26 für eine Bestellung Geld an ManoMano überwiesen.
Angeblich ist die Zahlung bis heute nicht nicht eingegangen.
Habe erneut und persönlich mit meiner Bank den Vorfall besprochen.
Es wird und wurde mir erneut versichert dass, das Geld sicher und mit Nachweis bei ManoMano eingegangen ist.
Der Kundenservice verweist auf die Buchhaltung.
Es ist mir so noch nicht passiert, Geld überwiesen, dennoch keine Ware oder Rückzahlung.
Sehr unseriös und in meinem Fall Betrug,
Vorsicht vor ManoMano!
1 juli 2026
Review zonder uitnodiging
Antwoord van ManoMano
Hello,
Thank you for your message. Your satisfaction is very important to us, and we always strive to do our best. Your comments are a great help to us, both the positive and the negative ones!
I am sorry that you are not satisfied with your experience on ManoMano.co.uk due to "order confirmation".
I see that you have not yet contacted the Seller or ManoMano. As you have not provided any further details about your order in your review, please contact us HERE (https://faq.manomano.com/hc/en-gb/requests/new) with further information.
We will then ensure we process your case as quickly and satisfactorily as possible and resolve it for you.
Best wishes,
ManoMano UK team
(sent via mail)
TOTAL SCAM!
TOTAL SCAM!
I bought a figurine from them and the product I received was painted extremely poorly. The finish is very low quality, with some areas showing squashed paint and others having excessive layers that make the surface uneven and messy. The item does not match the expected quality and appears to be badly made.
And they didn't accept to send me a new one.
For reference what I bought was New American Character Decorative Statues, High-quality Creative Wedding Gifts, Home Office Trees, Large Crafts MUMU
UPDATE OF THE STATUS 25/07: I can't review the product on the webpage to warn other buyers and the customer service is not offering any help.
16 juli 2026
Review zonder uitnodiging
Antwoord van ManoMano
Hello Mr. Atzur,
I understand your concerns about the quality of the figurine you received and the difficulty you’re experiencing with the seller’s response. We want to ensure you feel supported and get a satisfactory resolution.
To help protect other buyers and address your issue properly.
As you have not provided any further details about your order and order number in your review, please contact us HERE (https://faq.manomano.com/hc/en-gb/requests/new) with further information.
We will then ensure we process your case as quickly and satisfactorily as possible and resolve it for you.
Best wishes,
ManoMano UK team
(sent via mail)
Antwoord van ManoMano
Hello,
Thank you for your message. Your satisfaction is very important to us, and we always strive to do our best. Your comments are a great help to us, both the positive and the negative ones!
I am sorry that you are not satisfied with your experience on ManoMano.co.uk due to "bad shopping experience".
I see that you have not yet contacted the Seller or ManoMano. As you have not provided any further details about your order in your review, please contact us HERE (https://faq.manomano.com/hc/en-gb/requests/new) with further information.
We will then ensure to process your case as quickly and satisfactorily as possible and resolve it for you.
Best wishes,
ManoMano UK team
(sent via mail)
Rubbish! Never received
Rubbish!! Ordered wallpaper that I really needed. No despatch info for almost a week then a refund with no explanation. Totally wasted my time when I could have bought it elsewhere if I had been notified. I won't be shopping on Manomamo again. 😕
22 juli 2026
Review zonder uitnodiging
Antwoord van ManoMano
Hello,
Thank you for your message. Your satisfaction is very important to us, and we always strive to do our best. Your comments are a great help to us, both the positive and the negative ones!
I am sorry that you are not satisfied with your experience on ManoMano.co.uk due to a "bad shopping experience".
We hope to have the opportunity to see you again on our website and to offer you a new and better experience.
Best wishes,
ManoMano UK team
(sent via mail)
Trading Standards next stop.
It appears there are scams operating through Manomano.
I received broken goods 3 days ago, still showing not delivered which is stopping me from initiating a returns, conveniently, the seller Gravahauz has zero contact details, conveniently.
I have had no help apart from an email from Manomano saying they are looking in to this as a matter of urgency, 3 days later still no refund or offer of a replacement.
Its a pretty disgusting way to treat a paying customer, unfortunately I will need to go to Trading Standards now which is a hassle anyone could do without but when everything is suggesting youve been ripped off then what choice do you have.
What a terrible experience.
20 juli 2026
Review zonder uitnodiging
Antwoord van ManoMano
Hello Gareth,
Thank you for taking the time to share your feedback, and please allow us to sincerely apologise for the experience you have had. We completely understand your frustration, and we are truly sorry that this situation has caused you such distress. This is absolutely not the standard of service we aim to provide, and we take your concerns very seriously.
We are pleased to let you know that the seller has dispatched a replacement part for you today, and we hope this brings some reassurance that your case is being actively resolved.
We would also like to clarify that ManoMano is fully committed to supporting our customers and ensuring that all sellers on our platform meet the required standards. We are sorry that on this occasion you felt let down, and we regret that it has taken longer than it should have to reach a resolution.
If you have any further questions or concerns, please do not hesitate to contact us directly and we will be happy to assist you every step of the way.
Thank you for your patience, and we sincerely hope that the replacement part reaches you promptly and resolves the issue to your satisfaction.
Kind regards,
ManoMano Customer Service
(sent via mail)
We bought shower screen brill delivery…
We bought shower screen brill delivery next day I can only say 10/10 definitely no problem at all thanks
17 oktober 2025
Review zonder uitnodiging
Very poor product availability updates
Previously had no issues ordered. However, placed an order on weekend and had email today to say product is out of stock so they will refund me. After looking on the app, the same product is still available to order, knowing full well this is out of stock, there are quite a few other products which are the same issue. Not very good at all. Why are products available and not shown out of stock if they are???
10 juli 2026
Review zonder uitnodiging
Antwoord van ManoMano
Hello,
Thank you for taking the time to leave a review, and we are sorry to hear about your experience.
We completely understand your frustration and agree that this is not the standard we expect from our sellers. When a product is listed as available, it should be ready to fulfil, and we apologise that this was not the case with your order. We take stock accuracy very seriously and will be looking into this with the seller concerned.
You raise a valid point regarding other products potentially having the same issue, and we will ensure this is investigated further to prevent other customers from experiencing the same inconvenience.
We would love to look into this further for you, however as you have not included your order reference number in your review, we are unable to locate your order directly. Please do not hesitate to contact us through our Help Centre with your order reference number and we will be happy to assist you personally and ensure your refund is processed promptly.
Thank you again for bringing this to our attention, and we apologise once more for the inconvenience caused.
Kind regards,
ManoMano Team
(sent via mail)
Shockingly poor customer service
Shockingly poor customer service. Item was listed as in stock, but has not been dispatched in two weeks despite order saying it has been delivered. Customer services state that ManoMano is a marketplace and they can only forward my query to seller.
10 juli 2026
Review zonder uitnodiging
Antwoord van ManoMano
Hello,
Thank you for taking the time to share your experience, and we are truly sorry for the frustration and inconvenience this situation has caused you.
We completely understand how unacceptable it is to wait two weeks for an item shown as dispatched, and we sincerely apologise that your experience with us has fallen short of the standard you deserve.
While ManoMano operates as a marketplace, this does not diminish our commitment to ensuring every customer receives the support and resolution they are entitled to. Our customer service team is actively working to resolve issues like yours in partnership with our sellers.
We would kindly ask that you stay in touch with our customer service team, who will be able to follow up directly with the seller on your behalf and ensure this is resolved as quickly as possible. Please do not hesitate to reach back out to them, referencing your order number, and they will see this through to a conclusion for you.
Kind regards,
ManoMano UK
(sent via mail)
air conditioning gone wrong
I placed 2 orders for air conditioning they then cancelled both orders which is understandable then my wife ordered the same item and got a confirmation of delivery from the courier. I don't trust Mano Mano and would advise not to use them in the future.
9 juli 2026
Review zonder uitnodiging
Antwoord van ManoMano
Hello Grant,
Thank you for sharing your experience with us, and we are truly sorry to hear about the difficulties you and your wife have encountered with your recent orders.
We completely understand how frustrating it must have been to have both of your orders cancelled, and we sincerely apologise for the inconvenience this caused. We are pleased to hear that your wife's order has received a confirmed delivery, and we hope the item arrives in perfect condition.
We want to assure you that ManoMano is a trusted marketplace and the safety and satisfaction of our customers is our absolute priority. Whilst we recognise that this experience has understandably shaken your confidence in us, we would love the opportunity to restore your trust.
If you have any outstanding concerns regarding your cancelled orders, including refunds or any other queries, please do not hesitate to reach out to our customer service team who will be happy to assist you as a priority.
Warm regards,
The ManoMano Team
(sent via mail)
Disappointing
Didnt realise this is just a French reseller site, they market themselves as an actually retailer. they deducted my credit card and then a few hours later told me it was out of stock, They should haveadvisedthat a the point of sale! Takes a while to get the money back...seems like a scam. Wont be using them again!
9 juli 2026
Review zonder uitnodiging
Antwoord van ManoMano
Hello Peter,
Thank you for taking the time to share your feedback, and we sincerely apologise for the frustration this experience has caused.
We understand how disappointing it must have been to have your payment taken and then be informed shortly after that your item was out of stock. This is not the experience we want for our customers, and we completely understand your frustration.
ManoMano is a marketplace platform that connects customers with independent sellers. While we strive to ensure that stock information is kept as accurate as possible, we acknowledge that in this instance the communication at the point of sale was not good enough, and we are sorry for that.
Regarding your refund, we can assure you that any payment taken will be returned to you in full. Refund timescales can vary depending on your bank or payment provider, but please do not hesitate to contact our customer service team if you have not yet received it and we will look into this as a priority.
Warm regards,
ManoMano UK
(sent via mail)
1 Stern ist noch zu gut bewertet
Hallo,
1 Stern ist noch zu viel für ManoMano!
Habe eine Federlampe von 40cm Durchmesser bestellt und eine winzige Lampe von nicht einmal 30cm Durchmesser erhalten.
Bei der Retoure soll ich jetzt 8,99 Euro bezahlen, obwohl da falsche Teil geliefert wurde!
Nie wieder!! Das ist unverschämt!!
Bestellnummer: M260691832879
8 juli 2026
Review zonder uitnodiging
Antwoord van ManoMano
Guten Tag, vielen Dank für Ihre Bewertung. Es tut uns leid, dass Sie unzufrieden waren. Wir konnten in unserem System einsehen, dass Sie mit dem Händler bereits eine Lösung gefunden haben und eine Erstattung bereits veranlasst wurde.
Bei weiteren Fragen können Sie gerne hier (https://faq.manomano.com/hc/de/requests/new) unseren Kundenservice kontaktieren.
Mit freundlichen Grüßen
Ihr ManoMano-Team
(per E-Mail gesendet)
Kann ich nicht weiterempfehlen!
Kann ich nicht weiterempfehlen!
Zuerst falsche Ware geliefert bekommen, nach mehrmaligem email Verkehr, endlich einen retoure Schein bekommen für die „falsche Ware“… dann ab zu DPD das Paket abgeben, natürlich wird meine bestellte Ware erst versendet sobald ICH einen Nachweis erbracht habe, dass ICH die retoure abgegeben habe. 2 Wochen hat dies gedauert… nun endlich, meine richtige Ware wurde versendet. Als sie bei mir ankam, war am Karton schon festzustellen, dass es schon mal geöffnet wurde. Nach all dem schei.. nun auch noch retournierte Ware erhalten, die offensichtlich auch schon benutzt wurde… Sorry, aber das geht überhaupt nicht! Auch keine Entschuldigung für die Unannehmlichkeiten nichts…
Nie wieder bei diesem Laden!
23 juni 2026
Review zonder uitnodiging
Antwoord van ManoMano
Guten Tag,
vielen Dank für Ihre Bewertung. Ihre Zufriedenheit ist uns sehr wichtig und wir bemühen uns immer, unser Bestes zu geben. Ihre Kommentare sind eine große Hilfe für uns, sowohl die positiven als auch die negativen!
Es tut mir leid, dass Sie mit Ihrer Erfahrung auf ManoMano.de aufgrund von dem Rücksendungsprozess nicht zufrieden sind.
Wir hoffen, Sie bald wieder auf unserer Website begrüßen zu dürfen und Ihnen ein neues und besseres Erlebnis bieten zu können.
Mit freundlichen Grüßen,
ManoMano Team
(envoyé par e-mail)
Durfte den mir dazu einfallenden Begriff nicht verwenden
Ein Kauf wurde mit "am 29.6. versandt" und mit voraussichtlicher Zustellung am 1. bis 3.7. versehen und natürlich per Klarna schon bezahlt. Am 6.7. wurde mitgeteilt, dass der Artikel nicht mehr lieferbar sei.
Forget it!
6 juli 2026
Review zonder uitnodiging
Antwoord van ManoMano
Guten Tag,
vielen Dank für Ihre Nachricht. Ihre Zufriedenheit ist uns sehr wichtig und wir bemühen uns, stets unser Bestes zu tun. Ihre Kommentare sind uns eine große Hilfe, sowohl die positiven als auch die negativen! Es kann vorkommen, dass ein Produkt eines Händlers nicht mehr auf Lager ist. Das tut uns wirklich leid, wir wissen, wie ärgerlich das ist!
In der Regel sollte vor der Erstattung eine Information seitens des Händlers erfolgen.
Wir entschuldigen uns noch einmal für die Unannehmlichkeiten. Wir leiten diese Angelegenheit auch an die Stelle, die für unsere Händlerqualität zuständig ist, sodass dieser Fehler nicht mehr auftreten kann. Bitte melden Sie sich bei uns, sollte es zu Fragen oder Problemen kommen, wir helfen Ihnen gerne. Wir stehen Ihnen für weitere Fragen zur Verfügung.
Mit freundlichen Grüßen
Ihr ManoMano-Team
(per E-Mail gesendet)
Not UK Based Do not use.
Ignore the "co.uk" , it does not exist. Impossible to find out how to return a shower head with an internal screw thread which does not match UK shower fittings. "Help" pages on the website show "empty" i.e. they do not exist. It appears that the company strategy is to make returning an item as difficult as possible to the point of impossibility. It is a company based in France. Should the English expect anything else? Probably not.
7 juli 2026
Review zonder uitnodiging
Antwoord van ManoMano
Hello,
Thank you for taking the time to leave your feedback. We are truly sorry to hear about the difficulties you have experienced, and we sincerely apologise for any frustration this has caused.
We would very much like to help resolve this for you as quickly as possible; however, we are unable to locate your order as no order reference number has been included in your review.
Could we kindly ask you to reach out to our UK customer service team directly? They will be happy to assist you in arranging a return label and ensuring you receive a full refund.
You can contact our UK customer service team here:
https://www.manomano.co.uk/contact
We take all feedback seriously and want to make sure this is resolved to your satisfaction. We look forward to hearing from you.
Kind regards,
(sent via mail)
Treat Manomano with great caution
Treat Manomano with great caution. Placed order for garden arbour with Manomano. Product advertised as in stock with short term delivery. Subsequently established Manomano is not the supplier. Delivery actually 6-8 weeks. Manomano customer AI assistant frustrating. In addition I am repeatedly being asked to review the product which I have still not received
7 juli 2026
Review zonder uitnodiging
Antwoord van ManoMano
Hello Richard,
Thank you for taking the time to share your feedback, and we are truly sorry to hear about your experience. We completely understand your frustration, and we sincerely apologise for the inconvenience caused by the delay and any confusion regarding the delivery timescales.
We would very much like to look into this for you and find a resolution as quickly as possible. However, as no order reference number has been included in your review, we are unfortunately unable to locate your order at this time.
Could you please contact our customer service team directly with your order reference number so that we can investigate this as a priority and ensure this is resolved for you.
We are sorry once again for the experience you have had, and we look forward to hearing from you so that we can make this right.
Warm regards,
ManoMano UK
(sent via mail)
Leider ist meine Bestellung bis heute…
Leider ist meine Bestellung bis heute nicht angekommen. Die Lieferung hat bereits eine Woche Verspätung und die Kommunikation ist gleich null. Auf meine Nachfragen erhalte ich immer nur dieselbe Antwort, dass meine Bestellung bearbeitet wird - mehr nicht.
Seien Sie vorsichtig und überlegen Sie sich gut, ob Sie hier bestellen möchten. Ich kann diesen Händler leider nicht empfehlen, wenn Sie sich unnötigen Ärger und Kopfschmerzen ersparen möchten. 👎🏻👎🏻👎🏻
1 juli 2026
Review zonder uitnodiging
Antwoord van ManoMano
Guten Tag, vielen Dank für Ihre Bewertung.
Es tut uns leid, dass Sie unzufrieden waren. Wir konnten in unserem System einsehen, dass ein Servicemitarbeiter Sie diesbezüglich bereits kontaktiert hat. Wir bemühen uns, Ihnen zu helfen und eine zufriedenstellende Lösung zu finden. Bei Rückfragen wenden Sie sich gerne an uns. Unsere Teams sind erreichbar unter +4969 96759032 (Anruf zum Ortstarif) von Montag bis Freitag von 8 bis 20 Uhr und Samstag von 9 bis 18 Uhr.
Gerne können Sie uns ebenfalls hier (https://faq.manomano.com/hc/de/requests/new) eine Nachricht unter Angabe Ihrer Bestelldaten senden.
Bitte melden Sie sich bei uns, sollte es zu Fragen oder Problemen kommen, wir helfen Ihnen gerne. Wir stehen Ihnen gerne für weitere Fragen gerne zur Verfügung. Mit freundlichen Grüßen, Ihr ManoMano-Team
(envoyé par e-mail)
Minus star if there’s an option
Minus star if there’s an option.
Reported missing items to the customer service. Not only they didn’t offer to resend the item, they had refused to refund the cost. The stressed caused is definitely not worth paying. Item left at the front door when no one’s in is an item left unattended. Anyone would know an item left unattended is a high risk and definitely does not proof of delivery.
It’s a proof of huge error and potential disaster. Please Read the email sent by Mano Mano customer support below and you’ll know how disgusting the company is. What do they think the police is going to do? Refund the money or resend the item to me ? FYI The cost is £41.98 and they couldn’t even refund or offer to resend the item ordered. Disgusting
“Thank you for your message. After a thorough review of your case, the seller has provided concrete proof of delivery, including a photo showing the parcel was left at your front door. Unfortunately, as the delivery has been confirmed by the seller, we are unable to proceed with a refund or redelivery from our side.
In this situation, we recommend filing a complaint with your local police to report the missing parcel. We understand this is not the outcome you hoped for, and we apologise for the inconvenience this may cause.”
3 juli 2026
Review zonder uitnodiging
Antwoord van ManoMano
Hello,
Thank you for taking the time to leave your review. We are truly sorry to hear about your experience and sincerely apologise for any inconvenience caused.
We would love to look into this matter for you as a priority; however, we are unfortunately unable to locate your order as no order reference number has been provided in your review.
Could you please contact us directly with your order reference number so that we can investigate this fully and find the best resolution for you as quickly as possible?
We look forward to hearing from you and hope to have the opportunity to make this right.
Warm regards,
ManoMano UK
(sent via mail)
I ordered an airconditioner and…
I ordered an airconditioner and associated vent pipe attachment. Without warning the just cancelled the order for the aircon unit but would not cancel the attachment. so I have now paid £7 for postage for something I do not need because they cancelled my order. Their contact form is useless and I a just getting monosyllabic answers basically stating I cannot cancel the order. As this is online I know I can. I shall be initiating a chargeback.
3 juli 2026
Review zonder uitnodiging
Antwoord van ManoMano
Hello,
Thank you for sharing your feedback, and please accept our sincerest apologies for the experience you have had. We completely understand how frustrating it must be to have part of your order cancelled without warning, and then to be unable to cancel the remaining item that you no longer need as a result. This is not the standard of service we expect to provide, and we are truly sorry for the inconvenience and unnecessary cost this has caused you.
We also apologise that our customer service responses have not been helpful or clear enough in addressing your concerns. You deserve a proper explanation and a swift resolution, and we are committed to ensuring that happens.
Please be assured that our customer service team will remain in touch with you until this issue is fully resolved. We want to make sure that this situation is sorted to your complete satisfaction.
Once again, we sincerely apologise for the disappointment caused and we thank you for your patience.
Kind regards,
ManoMano UK
(sent via mail)
Avoid this company they take your money…
Avoid this company they take your money and don’t deliver the product and then after a week they send your money back with no explanation and no response when I tried to call them so basically take your money and keep you waiting and you end up with nothing a complete waste of time I would never use them again
2 juli 2026
Review zonder uitnodiging
Antwoord van ManoMano
Hello,
Thank you for taking the time to leave your review, and please accept our sincerest apologies for the experience you have had. We are truly sorry that your order was not delivered and that you did not receive a clear explanation or a response when you tried to contact us. We completely understand how frustrating and disappointing this must have been, and this is absolutely not the level of service we aim to provide.
We would very much like to look into this further and do everything we can to make this right for you. We kindly ask you to please reach out to our customer service team directly so that we can investigate what happened and ensure this is resolved to your satisfaction.
Once again, we sincerely apologise for the inconvenience caused and we hope to have the opportunity to restore your confidence in us.
Kind regards,
ManoMano UK
(sent via mail)
This was my first time ordering from…
This was my first time ordering from ManoMano, and unfortunately it will probably be my last.
I ordered a portable air conditioner because it showed there were two left in stock. After placing my order, I received no updates or communication at all. Four or five days later, I had to contact customer service myself to find out what was happening, only to be told that my order had been cancelled because the item was out of stock.
If there wasn’t any stock available, the website shouldn’t have allowed the purchase in the first place. Instead, my order was accepted, my money was taken, and I was left waiting with no communication.
To make matters worse, I now have to wait 5 days to get my money back!!!
A very disappointing experience.
I wouldn’t recommend.
28 juni 2026
Review zonder uitnodiging
Antwoord van ManoMano
Hello Dan,
Thank you for taking the time to share your experience, and please accept our sincerest apologies for the disappointment your first order with us has caused. We are truly sorry that this was not the experience we would have wanted for you.
We completely understand your frustration. You should never have been left without any communication after placing your order, and we sincerely apologise for the lack of updates. It is also entirely reasonable to expect that if an item is showing as available on our website, it should be available to purchase, and we are sorry that this was not the case. We take your feedback very seriously and will ensure it is passed on to the relevant team so that we can prevent this from happening to other customers in the future.
We also apologise for the inconvenience of having to wait for your refund to be processed. We understand how frustrating this is, especially given the circumstances, and we are sorry for any additional stress this has caused.
We genuinely hope that you will give us another chance in the future, and we will do our best to ensure a much better experience. If there is anything further we can help you with in the meantime, please do not hesitate to reach out to our customer service team directly.
Kind regards,
ManoMano UK
(sent via mail)
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.