This website is just a middleman for companies who send you different products to those pictured and go silent when you contact them for a return. Manomano customer service won't do anything when this... Toon meer
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Lees wat reviewers zeggen
I ordered & was a bit worried because it was so much cheaper than anywhere else. It would have been delivered in 48hrs, but one of the digits in my postcode was wrong (my fault) so delivery was retu... Toon meer
ManoMano, champion du monde au niveau des prix, arrive en tête du classement mondial concernant le Pooltester II qui mesure les différents paramètres de l' eau, grosse arnaque donc au niveau prix car... Toon meer
Bedrijf heeft geantwoord
I have ordered twice from ManoMano and on both occasions the items were packaged really well and delivery time was ok. I bought 1 mirror for inside first and then 2 for the garden. All were very good... Toon meer
Bedrijfsgegevens
Over ManoMano
Geschreven door het bedrijf
Millions of products available
No more traffic jams or queues in shops - on ManoMano you'll find millions of products from the biggest brands for all your home, DIY and garden projects.
Our major brands include: Facom, Stanley, Bosch, Makita, Black & Decker for tools. Legrand, Schneider Electric or Hager for electricity. Gardena, Karsher, Husqvarna, STIHL or Weber for gardening. Grohe, Hansgrohe, Jacob Delafon or Geberit for the bathroom. Fagor, Atlantic, Saunier Duval or Daikin, for your plumbing, sanitary or heating projects.
Have a question or need advice? Get a quick response from our experts via live chat.
Low prices, all year round
Launch your projects at affordable prices all year round. Take advantage of our flash sales and our free 48-hour delivery selections to place your order at the best price. Get even better value for money with promotional codes available regularly on our website and on the ManoMano app. Want more? Shop on the app to order from wherever you want, whenever you want. Easy.
A website and app that protect your purchases
Order with peace of mind, your payments are protected and secure. Choose your payment method: credit card, PayPal or Klarna, in one or more instalments.
No more traffic jams or queues in shops - on ManoMano you'll find millions of products from the biggest brands for all your home, DIY and garden projects.
Our major brands include: Facom, Stanley, Bosch, Makita, Black & Decker for tools. Legrand, Schneider Electric or Hager for electricity. Gardena, Karsher, Husqvarna, STIHL or Weber for gardening. Grohe, Hansgrohe, Jacob Delafon or Geberit for the bathroom. Fagor, Atlantic, Saunier Duval or Daikin, for your plumbing, sanitary or heating projects.
Have a question or need advice? Get a quick response from our experts via live chat.
Low prices, all year round
Launch your projects at affordable prices all year round. Take advantage of our flash sales and our free 48-hour delivery selections to place your order at the best price. Get even better value for money with promotional codes available regularly on our website and on the ManoMano app. Want more? Shop on the app to order from wherever you want, whenever you want. Easy.
A website and app that protect your purchases
Order with peace of mind, your payments are protected and secure. Choose your payment method: credit card, PayPal or Klarna, in one or more instalments.
Contactgegevens
Frankrijk
- manomano.co.uk
3,0
Gemiddeld
12K reviews
Vraagt klanten om een review
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I ordered an airconditioner and…
I ordered an airconditioner and associated vent pipe attachment. Without warning the just cancelled the order for the aircon unit but would not cancel the attachment. so I have now paid £7 for postage for something I do not need because they cancelled my order. Their contact form is useless and I a just getting monosyllabic answers basically stating I cannot cancel the order. As this is online I know I can. I shall be initiating a chargeback.
3 juli 2026
Review zonder uitnodiging
Antwoord van ManoMano
Hello,
Thank you for sharing your feedback, and please accept our sincerest apologies for the experience you have had. We completely understand how frustrating it must be to have part of your order cancelled without warning, and then to be unable to cancel the remaining item that you no longer need as a result. This is not the standard of service we expect to provide, and we are truly sorry for the inconvenience and unnecessary cost this has caused you.
We also apologise that our customer service responses have not been helpful or clear enough in addressing your concerns. You deserve a proper explanation and a swift resolution, and we are committed to ensuring that happens.
Please be assured that our customer service team will remain in touch with you until this issue is fully resolved. We want to make sure that this situation is sorted to your complete satisfaction.
Once again, we sincerely apologise for the disappointment caused and we thank you for your patience.
Kind regards,
ManoMano UK
(sent via mail)
Avoid this company they take your money…
Avoid this company they take your money and don’t deliver the product and then after a week they send your money back with no explanation and no response when I tried to call them so basically take your money and keep you waiting and you end up with nothing a complete waste of time I would never use them again
2 juli 2026
Review zonder uitnodiging
Antwoord van ManoMano
Hello,
Thank you for taking the time to leave your review, and please accept our sincerest apologies for the experience you have had. We are truly sorry that your order was not delivered and that you did not receive a clear explanation or a response when you tried to contact us. We completely understand how frustrating and disappointing this must have been, and this is absolutely not the level of service we aim to provide.
We would very much like to look into this further and do everything we can to make this right for you. We kindly ask you to please reach out to our customer service team directly so that we can investigate what happened and ensure this is resolved to your satisfaction.
Once again, we sincerely apologise for the inconvenience caused and we hope to have the opportunity to restore your confidence in us.
Kind regards,
ManoMano UK
(sent via mail)
This was my first time ordering from…
This was my first time ordering from ManoMano, and unfortunately it will probably be my last.
I ordered a portable air conditioner because it showed there were two left in stock. After placing my order, I received no updates or communication at all. Four or five days later, I had to contact customer service myself to find out what was happening, only to be told that my order had been cancelled because the item was out of stock.
If there wasn’t any stock available, the website shouldn’t have allowed the purchase in the first place. Instead, my order was accepted, my money was taken, and I was left waiting with no communication.
To make matters worse, I now have to wait 5 days to get my money back!!!
A very disappointing experience.
I wouldn’t recommend.
28 juni 2026
Review zonder uitnodiging
Antwoord van ManoMano
Hello Dan,
Thank you for taking the time to share your experience, and please accept our sincerest apologies for the disappointment your first order with us has caused. We are truly sorry that this was not the experience we would have wanted for you.
We completely understand your frustration. You should never have been left without any communication after placing your order, and we sincerely apologise for the lack of updates. It is also entirely reasonable to expect that if an item is showing as available on our website, it should be available to purchase, and we are sorry that this was not the case. We take your feedback very seriously and will ensure it is passed on to the relevant team so that we can prevent this from happening to other customers in the future.
We also apologise for the inconvenience of having to wait for your refund to be processed. We understand how frustrating this is, especially given the circumstances, and we are sorry for any additional stress this has caused.
We genuinely hope that you will give us another chance in the future, and we will do our best to ensure a much better experience. If there is anything further we can help you with in the meantime, please do not hesitate to reach out to our customer service team directly.
Kind regards,
ManoMano UK
(sent via mail)
I ordered and paid for two 12TB HDDs
I ordered and paid for two 12TB HDDs. For weeks, I was told that the order would be delivered and that there were only delays.
After around a month and a half, ManoMano suddenly refunded the money and closed the case, saying delivery was no longer possible. I never agreed to cancel the purchase contract, especially since the product price had increased significantly in the meantime.
Customer support mostly sent generic replies and never provided a clear legal explanation for refusing delivery after payment and repeated shipping confirmations.
I received my money back, but the overall experience was very disappointing and unprofessional.
1 juli 2026
Review zonder uitnodiging
Antwoord van ManoMano
Hello Matija,
Thank you for taking the time to share your experience, and please accept our sincerest apologies for the frustration and disappointment this situation has caused you.
We completely understand how upsetting it must have been to wait over a month and a half for your order, receiving repeated assurances of delivery, only to then have the case closed without your agreement or a clear explanation. This is not the standard of service we strive to provide, and we are truly sorry that our customer support failed to communicate with you in a transparent and satisfactory manner throughout this process.
We fully acknowledge your concerns, particularly regarding the lack of a clear legal explanation and the generic responses you received. Your feedback is extremely valuable to us and will be taken on board to help us improve the experience for our customers going forward.
We are glad that your refund was successfully processed, but we recognise that this does not make up for the time, inconvenience, and disappointment you experienced. We are truly sorry for falling short of your expectations.
If there is anything further we can do to assist you, please do not hesitate to reach out to us directly.
Kind regards,
ManoMano UK
(sent via mail)
Lost in transit
Ordered a BBQ stand as a gift. No sign of delivery after 2 weeks so contacted manomano. Was told to email seller. They then told me (in French) the parcel was lost in transit and refund will be issued. Poor communication. Will see how long refund takes.
29 juni 2026
Review zonder uitnodiging
Antwoord van ManoMano
Hello Evelyn,
Thank you for sharing your feedback, and we are truly sorry for the experience you had with your order. We completely understand how frustrating this must have been, especially as the item was intended as a gift.
We sincerely apologise for the poor communication throughout this process, and we are sorry you were not kept better informed in a language you could understand. This is not the standard of service we aim to provide.
We can confirm that your refund has been processed and you should see it back in your account within 2 to 5 working days at the most. If you have not received it after this period, please do not hesitate to reach out to us and we will look into it immediately.
We truly appreciate your patience and hope to have the chance to provide you with a much better experience in the future.
Kind regards,
ManoMano UK
(sent via mail)
Ordered a grass mower blade on…
Ordered a grass mower blade on Wednesday 24 June 2026 delivered on Saturday 27 June 2026.Thank you for your quick responce.
27 juni 2026
Review zonder uitnodiging
Quite stupid
How do you list products when you don't even know what you're listing?
You have advertised a product as being a 'pack of 10' well i received my order and had a significant amount less than what i was expecting, low and behold, the price i bought for were actually for each individual piece rather than the pack.
Pretty ridiculous to get something like that wrong.
25 juni 2026
Review zonder uitnodiging
Antwoord van ManoMano
Hello Marcus,
Thank you for taking the time to share your feedback, and we sincerely apologise for the confusion caused by the product listing. We completely understand how frustrating it must have been to receive fewer items than expected, and we are sorry that the listing was not clear regarding the unit quantity.
Please be assured that we take product listing accuracy very seriously, and we will ensure this is flagged accordingly.
In the meantime, the seller will be arranging a collection of the order and a full refund will be provided. We will also be reaching out to you directly via email to assist you further and ensure this is resolved as quickly as possible.
We appreciate your patience and are sorry once again for the inconvenience caused.
Kind regards,
(sent via mail)
Disappointing
I ordered a 20 inch fan and was given a 16 inch instead, nowhere near as good as the 20 inch obviously and to try make up for it they refund only £5. The point of this review isn’t really about that it’s the fact I was lead to believe they were in stock, purchased it and was told afterwards there were none left in stock. It wasn’t the money it was the disappointment!
24 juni 2026
Review zonder uitnodiging
Antwoord van ManoMano
Hello Sapphire,
Thank you for taking the time to leave a review, and we are truly sorry to hear about your experience. We completely understand your frustration, and we sincerely apologise for the disappointment caused by receiving the wrong item and being misled about stock availability. This is certainly not the standard of service we aim to provide.
We would love to look into this further for you, however we were unable to locate your order from your review as it does not include an order reference number.
Could you please contact our customer service team directly with your order details so we can investigate this properly and work towards a resolution for you?
We appreciate your patience and hope to have the opportunity to make this right.
Kind regards,
(sent via mail)
Ware beschädigt angekommen
Ware beschädigt angekommen. Der Karton war in Ordnung. Wer baut einen Pool bei Regen auf? Niemand. Als es schön war , aufgebaut. Leiter komplett beschäftigt. Ausrede man müsse es innerhalb von 14 Tagen reklamieren. Ich geh zum Anwalt. Besser hier nicht kaufen. Ist nun das zweite Problem das ich habe.
19 juni 2026
Review zonder uitnodiging
Antwoord van ManoMano
Guten Tag,
vielen Dank für Ihre Bewertung.
Es tut mir leid, dass Sie eine negative Erfahrung mit unserem Service hatten. Bitte teilen Sie uns Ihre Bestellnummer oder Kundennummer mit, damit wir uns Ihren Fall genauer ansehen und eine mögliche Lösung finden können.
Gerne können Sie uns ebenfalls telefonisch oder per E-Mail kontaktieren.
Unsere Teams sind erreichbar unter +4969 96759032 (Anruf zum Ortstarif) von Montag bis Freitag von 8 bis 20 Uhr und Samstag von 9 bis 18 Uhr.
Gerne können Sie uns ebenfalls hier (https://faq.manomano.com/hc/de/requests/new) eine Nachricht unter Angabe Ihrer Bestelldaten an unseren Kundenservice senden.
Bitte melden Sie sich bei uns, sollte es zu Fragen oder Problemen kommen, wir helfen Ihnen gerne. Wir stehen Ihnen gerne für weitere Fragen gerne zur Verfügung.
Mit freundlichen Grüßen,
Ihr ManoMano-Team
(per E-Mail gesendet)
Après l'intervention de TRUSTPILOTE
Après l'intervention de TRUSTPILOTE, MANOMANO déclare que ma débroussailleuse est garantie 2 ans et me dit de contacter le service clientèle qui va traiter mon dossier en priorité. EN REALITE, Mathieu du service clientèle refuse d'appliquer la garantie sans une vidéo de ma débroussailleuse qui ne tourne pas ! On marche sur la tête ! CONCLUSION : Garantie de 2 ans BIDON,13 si vous ne pouvez pas faire une vidéo d'un appareil qui ne tourne pas. En fait , tout est bon pour refuser la garantie !
13 juni 2026
Review zonder uitnodiging
Antwoord van ManoMano
Bonjour,
Nous vous remercions pour votre message. Vos commentaires nous sont d'une grande aide, qu'ils soient positifs ou négatifs !
Ne disposant pas d'éléments sur votre commande numéro de commande ou adresse mail que je puisse vérifier et relancer mon collègue en interne.
Pourriez-vous transmettre les informations associées ,
Nous veillerons ensuite à traiter votre cas dans les meilleurs délais.
Bonne journée,
L'équipe ManoMano FR
(envoyé par e-mail)
Order placed and received delivery date…
Order placed and received delivery date then get email to say a refund is being processed (not refund being made or completed), sounds like a company in difficulty especially after reading the reviews
18 juni 2026
Review zonder uitnodiging
Antwoord van ManoMano
Hello Peter,
Thank you for taking the time to leave your review, and we are truly sorry for the experience you have had. We completely understand how frustrating and unsettling it must be to place an order, receive a delivery date, and then unexpectedly receive an email about a refund being processed rather than a clear resolution. This is not the experience we want for any of our customers, and we sincerely apologise.
We want to reassure you that ManoMano is fully committed to ensuring your refund is completed in full. If you experience any issues at all with your refund, please do not hesitate to contact our customer service team directly. We will make sure that the seller completes your refund in its entirety, and we will not rest until this has been resolved to your satisfaction.
Your feedback is extremely valuable to us, and we take all concerns raised very seriously. We are sorry once again for the worry this has caused you.
Kind regards,
ManoMano UK
(sent via mail)
ManoMano
ManoMano, champion du monde au niveau des prix, arrive en tête du classement mondial concernant le Pooltester II qui mesure les différents paramètres de l' eau, grosse arnaque donc au niveau prix car acheté 224,79 euros !!!!!!!!! Je quitte ce site ou j' ai été fidèle durant au moins 7 ans avec de gros achats .........je peux vous montrer ma facture.
11 juni 2026
Review zonder uitnodiging
Antwoord van ManoMano
Bonjour,
Nous vous remercions pour votre message. Vos commentaires nous sont d'une grande aide, qu'ils soient positifs ou négatifs !
Je suis désolé que vous ne soyez pas satisfait de votre expérience sur ManoMano.fr au sujet d'achat .
Je vous prie d'accepter nos excuses pour le désagrément causé.
Cependant en vérifiant votre commande , en aucun moment, vous aviez contacté notre marchand , ni le service client .
Après vérification si votre commande est non conforme le vendeur doit organiser la reprise de votre matériel , délai légal de conformité 2 ans .
Je vous invite à nous contacter ICI (https://faq.manomano.com/hc/fr/requests/new) afin qu'un agent prenne en charge votre dossier .
Nous veillerons ensuite à traiter votre cas dans les meilleurs délais.
Bonne journée,
L'équipe ManoMano FR
(envoyé par e-mail)
Be careful what you order
Be careful what you order from here. Although I got my money refunded without any hassle it was the waiting time (just over 2 weeks) for my order to arrive and then only to receive a completely different product.
Once I received the refund they didn't even want the product returned which is a terrible waste. It would take time to sell what I ordered so may just end up getting chucked away for something that is new. It's like they just wanted to get rid of something in the hope the customer would take it.
16 juni 2026
Review zonder uitnodiging
Antwoord van ManoMano
Hello Charles,
Thank you for taking the time to leave your review, and we are truly sorry to hear about your experience.
We completely understand your frustration. Receiving the wrong product after waiting over two weeks is far from the standard we expect from our sellers, and we sincerely apologise for the inconvenience this caused you.
We are glad that your refund was processed smoothly, however we acknowledge that this does not make up for the time and disappointment involved.
If you ever need any further assistance, please do not hesitate to reach out to our customer service team. We hope to have the opportunity to restore your confidence in shopping with us.
Kind regards,
(sent via mail)
Terrible
I placed an order and on the day it was due for delivery I received an email stating that my refund was being processed. I had not cancelled the order and received no explantion for the cancellation and refund. I won't be using this site again.
15 juni 2026
Review zonder uitnodiging
Antwoord van ManoMano
Hello Tony,
Thank you for taking the time to leave your review, and we are very sorry to hear about your experience.
We completely understand how frustrating and confusing it must have been to receive a notification that your order had been cancelled and refunded without any prior communication or explanation, especially on the day it was due to be delivered. This is not the standard of service we aim to provide, and we sincerely apologise for the inconvenience this has caused.
We would love the opportunity to look into what happened and provide you with a full explanation. Please do not hesitate to contact our customer service team directly, and we will do our very best to assist you and ensure this is resolved to your satisfaction.
We truly hope that you will give us another chance to demonstrate the level of service you deserve.
Once again, we are sorry for the experience you had, and we thank you for bringing this to our attention.
Kind regards,
Megan at ManoMano
(sent via mail)
DIY Products
Products advertised are not the product received. Manomano did not take accountability on advertising the wrong product and was blaming their seller.
Be very careful what you buy from them. Had to get Customer Rights involved just for them to understand and take responsibility.
27 mei 2026
Review zonder uitnodiging
Antwoord van ManoMano
Hello Drew,
Thank you for taking the time to share your feedback, and we are truly sorry to hear about your experience.
We sincerely apologise that the product you received did not match what was advertised, and we regret that your journey to resolution was not as smooth as it should have been. We understand how frustrating it must have been to feel that your concerns were not being addressed in the way you deserved, and we are sorry that you felt the need to escalate the matter in order for it to be resolved.
We always strive to ensure that our customers have a positive experience, and your feedback is invaluable in helping us to improve the way we handle situations like this in the future.
If there is anything further we can assist you with, please do not hesitate to contact us directly and we will do our very best to help.
Once again, we sincerely apologise for the inconvenience caused, and we hope to have the opportunity to restore your trust in us.
Kind regards,
ManoMano UK
(sent via mail)
Bioethanolkamin
Produkt, Qualität und Lieferung wie angepriesen. Danke! Habe einen runden weißen Bioethanolkamin gekauft sowie der Bestellvorgang war einfach und unkompliziert.
12 mei 2026
Review zonder uitnodiging
Took the money and then said out of…
Took the money and then said out of stock . Still waiting for a refund .
10 juni 2026
Review zonder uitnodiging
Antwoord van ManoMano
Hello Martin,
Thank you for your review, and we sincerely apologise for the inconvenience this has caused you. We completely understand how frustrating this situation must be, and we are sorry that this has been your experience.
We would like to look into this for you as a matter of urgency, however we are unable to locate your order as no order number has been included in your review.
Could you please reach out to our customer service team at ManoMano.co.uk with your order number so we can investigate and ensure your refund is processed as quickly as possible?
Thank you for your patience, and we look forward to resolving this for you.
Kind regards,
(sent via mail)
Ich habe am 03.06.26 etwas bestellt und…
Ich habe am 03.06.26 etwas bestellt und bis jetzt (11.06.26) immer noch keine Infos zum Versand bekommen.
11 juni 2026
Review zonder uitnodiging
Antwoord van ManoMano
Guten Tag,
vielen Dank für Ihre Bewertung.
Es tut mir leid, dass Sie eine negative Erfahrung mit unserem Service hatten. Bitte teilen Sie uns Ihre Bestellnummer oder Kundennummer mit, damit wir uns Ihren Fall genauer ansehen und eine mögliche Lösung finden können.
Gerne können Sie uns ebenfalls telefonisch oder per E-Mail kontaktieren.
Unsere Teams sind erreichbar unter +4969 96759032 (Anruf zum Ortstarif) von Montag bis Freitag von 8 bis 20 Uhr und Samstag von 9 bis 18 Uhr.
Gerne können Sie uns ebenfalls hier (https://faq.manomano.com/hc/de/requests/new) eine Nachricht unter Angabe Ihrer Bestelldaten an unseren Kundenservice senden.
Bitte melden Sie sich bei uns, sollte es zu Fragen oder Problemen kommen, wir helfen Ihnen gerne. Wir stehen Ihnen gerne für weitere Fragen gerne zur Verfügung.
Mit freundlichen Grüßen, I
Ihr ManoMano-Team
(per E-Mail gesendet)
Tried 8 times to order from this site 3…
Tried 8 times to order from this site 3 accounts and 2 completely different people and I still haven’t managed to order anything there’s always either a connection issue or a declined payment for absolutely no reason! It’s a joke! I will be reporting this site as a scam!
10 juni 2026
Review zonder uitnodiging
Antwoord van ManoMano
Hello Rebecca,
Thank you for taking the time to share your feedback, and we are truly sorry to hear about the difficulties you have experienced when trying to place an order with us.
We completely understand how frustrating this must have been, and we sincerely apologise for the inconvenience caused. We want to assure you that ManoMano is a fully legitimate and trusted marketplace, and we take concerns like yours very seriously.
We would love to help resolve this for you as quickly as possible. Please do not hesitate to reach out to our presales team who will be happy to assist you further and ensure your order goes through smoothly.
We hope to hear from you soon and look forward to turning this experience around for you.
Kind regards,
ManoMano UK
(sent via mail)
Terrible customer service must be AI
I bought an expensive bath, slipper bath and there was no waste, which I was happy to buy but the waste hole was a diameter that was not standard. So they provided a plastic rubber waste. But no metal waste is available, yet they still do not advertise that the waste will be a problem and they still stick the bath. Also I bought a shower screen that was listed adjustable to increase an extra 2 cm on each side but that also was untrue as the extention would require a 7mm overlap on each side to actually pit a screw through to fix it. However they kept denying that and refused to believe that. The customer service is actually useless and prefers to go around in circles purposely so you end up giving up. DO NOT BUY FROM HERE
9 juni 2026
Review zonder uitnodiging
Antwoord van ManoMano
Hello,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and sincerely apologise for any disappointment caused.
We would very much like to look into the issues you have raised regarding your bath and shower screen. However, as no order reference number has been provided, we are unfortunately unable to investigate this further at this stage.
We would therefore kindly ask you to contact us directly with your order details so that we can assist you as best we can.
Thank you again for your feedback, and we hope to have the opportunity to resolve this for you.
Kind regards,
ManoMano UK
(sent via mail)
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