Baytree Prestige & Performance Derby Reviews 

Recently purchased a Mclaren from Baytree Cars in Derby.
First encounter was when i enquired about the car, being upfront with the sales person i said i was fussy and wanted to know if there was Any stonechips / damage /or problems with the car before i made the 6 hour round trip to view on a Sunday.
On arrival the cars in the showroom are of very good quality and appeal.
On inspection of the Mclaren i immediately spotted a rust spot on the drivers front wing in clear view!
"Oh sorry i didnt see that" was the response.
There was a further scratch under the passenger front door (doors opening upwards) so was very visible with the door open.
However i agreed to purchase the vehicle subject to the defects being rectified. The car also needed a service and Mot so left a sizable deposit to collect the vehicle when all was complete. This was on the 02nd June.
I was updated weekly along the preparation process which i was pleased with.
One part of the paint defect (Under warranty was completed by Mclaren and the other scratch was done by their "Local" Paint shop.
Obviously i would have prefered Mclaren to have done both jobs due to the caliber of vehicle i was purchasing.
Collection was finally arranged on Friday 12th July well over a month later.
The evening before i was due to collect i had a call saying the ppf that was replaced when the wing was painted had a mark in it so would have to reschedule the collection.
Another phone call the same evening was to say i still collect the car the next day as the ppf guy was going to come in early in the morning to "re-do" the paint protection film.
On the much anticipated collection of the Mclaren i could see two marks in the ppf and a very visable rubber seal all deformed due to the fact the guy who installed the ppf couldnt be bothered to remove the original adhesive holding it on so it therefore stuck out because two layers of torn adhesive were visible and was mis-shappen.
I said i would sort this issue out as didn't want another 6 hour round trip.
Luckily i also noticed the battery charger adapter was missing so wouldn't have been able to charge the battery with the factory charger when i got the car home?
The salesman offered me a reduction of £250 due to the inconvenience of me having to sort the seal out which took me 3 hours to remove all the adhesive when i arrived home with my new car!
The car was sold with Mclaren warranty which has still not been transferred to my name despite numerous communications. So i am also sorting this out despite the fact over 2 months has now passed since they knew i was having the car.
I have purchased quite a few high end vehicles over the years and have received much better standards from all.
Not exactly the professional flagship experience that is portrayed i am afraid.
Car is lovely but unfortunately due to the customer service and especially the lack of attention to detail the shine has been taken off my experience.

A pleasure to deal with from start to finish. Communication was excellent and Emily was an absolute Star!

I will not only recommend this garage but will hope to deal with them again in the future.

After booking to go and see a Mercedes C43 and being convinced the car was in immaculate condition, we drove the 3 hour round trip. I had told both the sales manager and Arran that I was fussy and that I too was in the trade to and didn't want to drive all that way if the car wasn't perfect. They both assured me it was.

Wow what a massive let down the car had had some of the poorest paintwork I have ever seen which I was told was done at a local body shop. The front bumper had been painted and all the stone chips had been painted over and the bumper hadn't even been removed from the car to paint it. There was masking lines on both front wings caused by again very poor paint work. The o/s QTR panel was also shockingly painted with bits of dirt in the paint and hard masking lines on the rear quarter window trim. I told Arran about this and we left. Once I arrived home I messaged the sales manager about the condition of the car and that they shouldn't be paying for work to be done so badly. His reply was just a thumbs up. Shocking customer service. If your buying a car from these guys please take someone with you that knows about cars.

Couldn’t have found a better garage to purchase my dream car from the team are friendly and knowledgeable.and any questions I had was answered .car was just what I wanted

Purchased the car couple moth ago from the Baytree car sales garage, excellent customer service!

Brilliant customer service
Great choice of cars
No hard sell
Very knowledgeable staff
Beautiful showroom