My fiancée was absolutely in awe when she received her ring. It was stunning! The rose gold and the pink morganite combination was breathtaking. Thank you for making this moment one to remember foreve... Toon meer
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Lees wat reviewers zeggen
Within a month and a half the ring we purchased was falling apart. The “silver” began chipping off. She ensured the ring was removed anytime she came into contact with water or it could be potentially... Toon meer
Bedrijf heeft geantwoord
Just received the rings on time. Perfect fit. Perfect craftsmanship. Very high-quality pieces of jewelry. Would definitely order again. I was especially impressed by the Moissanite stone which has eve... Toon meer
Overall a good experience. We received the ring set we wanted at a good price. Communication with BBBGem was good through the ordering processes. The biggest concern we had ordering for the first t... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Handmade Custom jewelry,Morganite,Moissanite, Aquamarine,Amethyst,Emerald,Sapphire,Topaz,Citrine,Tourmaline,Garnet,Ruby,Peridot,Tanzanite,Tsavorite.
Contactgegevens
Verenigde Staten
- bbbgem.com
4,5
Uitstekend
242 reviews
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Quality Is Stunning
Customer service and quality were amazing, had a little trouble with shipping but that has since been resolved
23 maart 2022
Everything but the shipping
The quality was excellent, service was great but the customer service broke down as soon as I got the tracking number. I waited for 2 weeks with the tracking status not changing, before I contacted bbbgem to get an update from shipping, they said that the shipping company was experiencing covid 19 issues ar customs and it would be resolved in for 4 days. 4 days go by and the status doesnt change so I reach out to DHL , they said they never recieved the package, so I reached out to bbb gem and explained what happend, 15 mins later I checked the status of the tracking number, it was finally recieved by DHL, I got it the next day. I didnt appreciate waiting so long on something that wasnt even shipped yet
19 maart 2022
Review zonder uitnodiging
The item was exactly as described...
The item was exactly as shown in the pictures, and was definitely worth the wait. The sparkle is amazing and the fit is perfect! I had a bad experience prior to this online jewelry purchase, so I was nervous about how this would turn out. But they did not disappoint, and I will definitely buy from them again in the future. Thank you for my spectacular ring!
17 maart 2022
Engagement ring
Very easy to work with and the quality is absolutely amazing. The pictures don't do the final product justice.
16 maart 2022
Ring is excellent
Ring is excellent. Looks just like the pictures. Craftsmanship is superb.
4 maart 2022
I was happy with my experience
I was happy with my experience. The only reason I’m not giving a 5 star review is because by paying for the faster shipping option I was hoping to have an estimated eta or step by step confirmation as the ring was processed and built.
Thanks you for making the perfect ring for my future wife!
1 maart 2022
great service
great service. easy communication for special order. Fast response to any questions and proper information given back. second time buying and would recommend
24 februari 2022
Never delivered item purchased we filed…
Never delivered item purchased we filed a complaint with the pa state attorney general's office
9 februari 2022
Antwoord van Bbbgem
Dear William Flynn:
Hello, firstly I am so sorry that you can not get the ring on time and I am sorry for bringing you an unhappy shipping experience.
But after you told me you want to cancel your order and get a full refund, I have agreed with your request and I have already given a full refund to you on 2/11 to your own Paypal account. But you said you did not get the refund, so I double-check my Paypal account transfer record and I ensure that I have refunded you on 2/11 I also showed you a screenshot of the refund record to your Paypal account too. But you still said you did not get the refund and you also do not have a Paypal account too. I wonder if you do not have a Paypal account, how can you pay your order on 1/12 with a Paypal account which is named with your own name.
I have managed my own shop for many years and I never cheat my customers, I hope you can double-check your own Paypal account again, if you find the refund, I hope you can update this review.
Best Regards
The ring is beautiful and came within 2…
The ring is beautiful and came within 2 weeks. We were told it was going to be another two weeks for production and the ring showed up two days later. In perfect time for my fiancés birthday and Proposal. My fiancé loves her bridal set. Our only complaint is within two days of regularly wearing her engagement ring there is dirt under her opal. When asking how this could be fixed we were directed to go to a jewelry store. Even with cleaning her ring did not come clean. I would have liked for the brilliance of her engagement ring to last longer than 2 days, or this to have been fixed in some way. However, BBBGEM was very helpful and kept in contact with me through the whole process, I received it in remarkable time, and the ring is beautiful. For that I give them 5 stars.
19 januari 2022
The ring looks great and the updates…
The ring looks great and the updates that came along in the process were extremely helpful!
18 januari 2022
Only complaint is that I purchased the…
Only complaint is that I purchased the rush order AND express shipping, but the order was not ready in the time frame that was advertised, and the express shipping seemed like it was standard shipping. Do not waste your money on the rush order or express shipping.
7 januari 2022
Why sending a survey before any…
Why sending a survey before any services are provided. That makes me worry, I will update after I experience the service.
5 januari 2022
Easy site to order from with huge…
Easy site to order from with huge selection. Came in a nice box and was affordable. Took a little longer than expected but it was the holiday season when I ordered.
4 januari 2022
The ring is absolutely gorgeous
The ring is absolutely gorgeous! She is going to love it! I was hesitant to order jewelry online, but I am glad I did.
8 december 2021
Beautiful, just as pictured.
Beautiful jewelry, would recommend to anyone. My only complaint is that the termination point for the diamonds on the infinity bands and the engagement ring don’t line up. 100% pleased with the quality and durability of the stone and its setting. Beautiful work.
15 oktober 2021
Great craftsmanship and beautiful ring…
Great craftsmanship and beautiful ring my wife loved it. Thank you
4 oktober 2021
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