I got exactly what I was looking for in relatively short time considering I got an email that told me they were back ordered. The delay was minimal.
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Lees wat reviewers zeggen
I reached out for a quote on a firetable. Kathleen Taggert got in touch and was very helpful and responsive. When I finally placed the order, the delivery was very prompt and professional, with the... Toon meer
Bedrijf heeft geantwoord
The Broil King Keg Cover I purchased arrived without any issues and it is better quality than I expected for the price. I am very satisfied.
Bedrijf heeft geantwoord
Miscommunication on the item description. One person tried to charge us for returning order mixup.Lost order at one point Another fixed it, so frustrating. Seemed that there were different departments... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Capital BBQ (BBQing.com)
Geschreven door het bedrijf
Capital BBQ, proudly operating as BBQing.com, has been making “Backyard Heroes” since 1988. Based in Ottawa, we are Canada’s largest and most trusted destination for barbecues, smokers, outdoor kitchens, pizza ovens, griddles, fireplaces, patio furniture, and related parts and accessories.
For over 35 years, our family-run business has combined expertise, quality, and a passion for barbecue culture to help people create unforgettable moments around food and fire. Whether you are a weekend griller, a competitive pitmaster, or a homeowner designing your dream outdoor space, Capital BBQ delivers the products, knowledge, and support to make it happen.
We proudly carry the industry’s most respected brands:
Napoleon, Broil King, Weber, Traeger, Pit Boss, Louisiana Grills, Kamado Joe, Big Green Egg, Blackstone, ENO Plancha, Crown Verity, Urban Bonfire, Stoll Industries, Berlin Gardens, DCS, Lynx, Jackson Grills, Perlick, Hestan, Oven Brothers, Ooni, Alfa Forni, Blues Hog, Dekko, Dizzy Pig, Everdure, Fireboard, Halo, HPC, IR Energy, Solaira, Jealous Devil, Looft, Meat Church, Masterbuilt, Neso Grill, Pitmaster Choice Pellets, Regency, Solus, Solo Stove, Solaire, Smokeware, Spiceology, ThermoWorks, TrueFlame, Wellspring, Whiskey Bent BBQ, Xylo, Yoder Smokers, and Ted Reader.
Every brand we offer is carefully tested in our own grilling kitchen to ensure superior performance, reliability, and long-term support.
At Capital BBQ, service goes beyond sales. Our passionate team includes barbecue experts, certified technicians, and Kansas City Barbecue Society judges who provide personalized advice, dependable after-sales care, and expert support for many of the products we sell. Through BBQing.com, we ship from coast to coast, offering the convenience of e-commerce with the confidence of a specialty retailer. Customers benefit from our lowest-price guarantee, flexible financing, reliable nationwide delivery, and easy pickup or assembly options.
Those in the Ottawa/Gatineau region can also explore our expansive showroom, where products are displayed in real-life settings for inspiration and guidance.
With decades of experience, unmatched product depth, and a dedication to customer satisfaction, Capital BBQ continues to be Canada’s number one choice for premium gas grills, charcoal BBQs, pellet smokers, outdoor kitchens, fireplaces, patio furniture, and barbecue accessories.
Our promise to you
Geschreven door het bedrijf
- We're committed to our customers!
- From expert advice to dependable after-sales care, our promise is simple: treat every customer right and help them shine at home—we create Backyard Heroes.
- Quality you can trust
- Every grill, smoker, and outdoor product we carry is chosen for performance, reliability, and lasting value.
- Trusted across Canada
- For over 35 years, families nationwide have trusted us for fair prices, fast delivery, and expert support.
Lowest Price. Guaranteed.
Shop confidently—if you find a lower price in Canada, we’ll match it, hassle-free.
At Capital BBQ (BBQing.com), your peace of mind comes first. Our Best Price Guarantee means if you find the exact same item at a lower price from an authorized Canadian retailer, we’ll match it—so you always get the best deal.
How it works
- Share proof of the lower price (photo, screenshot, or URL).
- Item must be identical (brand, model, colour/finish, size/features), new, and in original packaging.
- Competitor must be an authorized Canadian retailer, advertising in CAD, with the item in stock.
What’s not eligible
- Clearance, refurbished, open-box, auction listings, marketplace/warehouse club pricing, private quotes, limited-time bundles, or coupon-stacked offers.
- Items not sold and shipped by an authorized Canadian retailer.
We keep comparisons fair by accounting for shipping and handling where applicable. Questions? Our team is happy to help—because we create Backyard Heroes, and that starts with great value and great service.
Contactgegevens
12 Grenfell Crescent, K2G 0G2, Nepean, Canada
- 1-800-606-7879
- support@bbqing.com
- bbqing.com
Free Shipping on $999+ Orders
4,7
Uitstekend
3K reviews
Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Dwane and his great service
Dwane,
Thank you for the exceptional service during my visit yesterday. I’m from Wisconsin, and every year when I come to Ottawa, Capital BBQ is a must-stop destination. You and the team always greets us with a smile (maybe even a joke), and the store is packed with great value and an impressive selection, from rubs and sauces to pellets and cool grilling gadgets.
I love discovering new items to bring back home, and your knowledgeable, friendly service makes the experience even better. Thanks for all you do, and I’m already looking forward to next year’s visit!
Craig
12 september 2025
Review zonder uitnodiging
Antwoord van Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us this amazing review!
We’re absolutely thrilled to hear that we’ve become a “must stop” for you whenever you’re in town—that truly means the world to us. Feedback like yours is not only incredibly rewarding, but it also reminds us why we do what we do every single day.
As a local, family-run business, we put a lot of heart into everything we do, and knowing that our efforts have created a memorable experience for you is the highest compliment we could receive. It's loyal and supportive customers like you that keep us going and allow us to grow and improve.
We genuinely appreciate your kind words, your continued support, and the time you took to share your experience. We look forward to welcoming you back on your next visit and hope each stop with us is better than the last.
Until then—take care, and thank you again for being such a valued part of our journey!
Product was as described and shipped on…
Product was as described and shipped on time. Very satisfied
22 augustus 2025
Antwoord van Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review!
We’re thrilled to hear that everything met your expectations and that your order arrived on time. We truly appreciate your support of our local family business.
Happy grilling! 🔥
Great customer service
Great customer service. I double checked I was ordering the correct item and then place the order which arrived a few days early. Everything when very smoothly. Thsnks
21 augustus 2025
Antwoord van Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review!
We’re thrilled to hear that everything with your order went smoothly and arrived just as expected. Your support means the world to our local family business.
Happy grilling, and we hope to serve you again soon!
Excellent product A-Maze-N tube.
21 augustus 2025
Antwoord van Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We appreciate you supporting our local business.
They made finding the right barbeque…
They made finding the right barbeque grill order number easy and ordering it online was fast and easy
20 augustus 2025
Antwoord van Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! I'm so happy we found the right grill for you! Thank you for supporting our local business and Happy grilling!
Good value and arrived fast
The parts I ordered arrived as described and reasonable price. My only issue was when ordering the Napoleon stainless grates I wasn't aware that it was only one so when it arrived I had to order the other two and pay shipping again. Not a real big deal but would have been nice to save the second shipping charge.
11 augustus 2025
Antwoord van Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review!
We truly appreciate your support of our local business. Your feedback regarding the grates is valuable, and we’re always looking for ways to improve. Thanks again for your support!
Antwoord van Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! Happy grilling!
Antwoord van Capital BBQ (BBQing.com)
Thank you so much for your review! We appreciate your support and so happy you enjoyed your experience with us!
Very long delivery time with very little communication unless engaged by the purchaser
Ordered my items showing they were all in stock. Received NO update after 1 week, so I emailed to see what was the delay. I was told one item was not in stock hut they should have it the following week. Well, this went on for over a month and I finally received my items around 6 weeks later. In the mean time I had to purchase the items somewhere else, because I was going away on vacation and needed them.
11 augustus 2025
Antwoord van Capital BBQ (BBQing.com)
Hi Tom,
Thank you for taking the time to leave a review. I'm truly sorry to hear about your experience. I've given you a call and left a voicemail—when you have a moment, please feel free to give me a call back at 613-228-0009 ext. 227.
I’d really appreciate the opportunity to speak with you directly and see how we can make things right.
Warm regards,
Kathleen
Just all around gnarly!
18 augustus 2025
Antwoord van Capital BBQ (BBQing.com)
Thank you so much for the amazing review! We appreciate you supporting our local family business! Happy Grilling!
Met Promised Critical Delivery!
15 augustus 2025
Antwoord van Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We're thrilled to hear that your order arrived on time as promised. Your support means the world to our small local business. Happy grilling, and we hope to serve you again soon!
Easy transaction
Easy transaction. Product as advertised, good communication, prompt shipping.
15 augustus 2025
Antwoord van Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We're thrilled to hear it was a smooth transaction and a great experience. We truly appreciate your support. Happy grilling!
This is a great store to deal with
The item I ordered was not in stock. The store ordered the item and told me when to expect it. The item was delivered in the time expected.
15 augustus 2025
Antwoord van Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We're so glad your order arrived right on time as promised. We truly appreciate your support of our local family business. Happy grilling!
Quick and responsive
Quick and responsive, fast delivery made it in time for my Party! Was a balast..
Would order again...
Only thing, wish they had free shipping..
14 augustus 2025
Antwoord van Capital BBQ (BBQing.com)
for your party and that you'd order from us again. While we're sorry we couldn’t offer free shipping, we do our best to keep rates as low as possible for our customers. We truly appreciate your support!
The response was pretty good even if it…
The response was pretty good even if it wasn’t your fault that my purchase product was back order
7 augustus 2025
Antwoord van Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review and for being so understanding about the backordered items. We truly appreciate your patience and your support of our local family business. Happy grilling!
Antwoord van Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We're so happy to hear all the parts fit your unit and that you were able to get everything up and running. We truly appreciate your support of our local family business. Happy grilling!
Antwoord van Capital BBQ (BBQing.com)
Thank you so much for your review! We appreciate you so very much!
Fast shipping great product.
8 augustus 2025
Antwoord van Capital BBQ (BBQing.com)
Thank you so much for your review! We're thrilled to hear you noticed our quick shipping. Your support means a lot to us—we appreciate you! Happy grilling!
Great price for what I was looking for
8 augustus 2025
Antwoord van Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We're thrilled to hear you appreciate the pricing we offer our customers. Your support of our local family business means the world to us. Happy grilling!
Quick response to all my questions
Quick response to all my questions. Very helpful in getting spare parts for my BBQ. Thank you!
7 augustus 2025
Antwoord van Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We're so happy to hear that you had a great experience with us—providing excellent customer service is something we truly prioritize every single day.
Your feedback means a lot, and we’re grateful for the opportunity to serve you. We hope you enjoy your new setup, and as always—Happy Grilling!
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