I got exactly what I was looking for in relatively short time considering I got an email that told me they were back ordered. The delay was minimal.
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I reached out for a quote on a firetable. Kathleen Taggert got in touch and was very helpful and responsive. When I finally placed the order, the delivery was very prompt and professional, with the... Toon meer
Bedrijf heeft geantwoord
The Broil King Keg Cover I purchased arrived without any issues and it is better quality than I expected for the price. I am very satisfied.
Bedrijf heeft geantwoord
Miscommunication on the item description. One person tried to charge us for returning order mixup.Lost order at one point Another fixed it, so frustrating. Seemed that there were different departments... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Capital BBQ (BBQing.com)
Geschreven door het bedrijf
Capital BBQ, proudly operating as BBQing.com, has been making “Backyard Heroes” since 1988. Based in Ottawa, we are Canada’s largest and most trusted destination for barbecues, smokers, outdoor kitchens, pizza ovens, griddles, fireplaces, patio furniture, and related parts and accessories.
For over 35 years, our family-run business has combined expertise, quality, and a passion for barbecue culture to help people create unforgettable moments around food and fire. Whether you are a weekend griller, a competitive pitmaster, or a homeowner designing your dream outdoor space, Capital BBQ delivers the products, knowledge, and support to make it happen.
We proudly carry the industry’s most respected brands:
Napoleon, Broil King, Weber, Traeger, Pit Boss, Louisiana Grills, Kamado Joe, Big Green Egg, Blackstone, ENO Plancha, Crown Verity, Urban Bonfire, Stoll Industries, Berlin Gardens, DCS, Lynx, Jackson Grills, Perlick, Hestan, Oven Brothers, Ooni, Alfa Forni, Blues Hog, Dekko, Dizzy Pig, Everdure, Fireboard, Halo, HPC, IR Energy, Solaira, Jealous Devil, Looft, Meat Church, Masterbuilt, Neso Grill, Pitmaster Choice Pellets, Regency, Solus, Solo Stove, Solaire, Smokeware, Spiceology, ThermoWorks, TrueFlame, Wellspring, Whiskey Bent BBQ, Xylo, Yoder Smokers, and Ted Reader.
Every brand we offer is carefully tested in our own grilling kitchen to ensure superior performance, reliability, and long-term support.
At Capital BBQ, service goes beyond sales. Our passionate team includes barbecue experts, certified technicians, and Kansas City Barbecue Society judges who provide personalized advice, dependable after-sales care, and expert support for many of the products we sell. Through BBQing.com, we ship from coast to coast, offering the convenience of e-commerce with the confidence of a specialty retailer. Customers benefit from our lowest-price guarantee, flexible financing, reliable nationwide delivery, and easy pickup or assembly options.
Those in the Ottawa/Gatineau region can also explore our expansive showroom, where products are displayed in real-life settings for inspiration and guidance.
With decades of experience, unmatched product depth, and a dedication to customer satisfaction, Capital BBQ continues to be Canada’s number one choice for premium gas grills, charcoal BBQs, pellet smokers, outdoor kitchens, fireplaces, patio furniture, and barbecue accessories.
Our promise to you
Geschreven door het bedrijf
- We're committed to our customers!
- From expert advice to dependable after-sales care, our promise is simple: treat every customer right and help them shine at home—we create Backyard Heroes.
- Quality you can trust
- Every grill, smoker, and outdoor product we carry is chosen for performance, reliability, and lasting value.
- Trusted across Canada
- For over 35 years, families nationwide have trusted us for fair prices, fast delivery, and expert support.
Lowest Price. Guaranteed.
Shop confidently—if you find a lower price in Canada, we’ll match it, hassle-free.
At Capital BBQ (BBQing.com), your peace of mind comes first. Our Best Price Guarantee means if you find the exact same item at a lower price from an authorized Canadian retailer, we’ll match it—so you always get the best deal.
How it works
- Share proof of the lower price (photo, screenshot, or URL).
- Item must be identical (brand, model, colour/finish, size/features), new, and in original packaging.
- Competitor must be an authorized Canadian retailer, advertising in CAD, with the item in stock.
What’s not eligible
- Clearance, refurbished, open-box, auction listings, marketplace/warehouse club pricing, private quotes, limited-time bundles, or coupon-stacked offers.
- Items not sold and shipped by an authorized Canadian retailer.
We keep comparisons fair by accounting for shipping and handling where applicable. Questions? Our team is happy to help—because we create Backyard Heroes, and that starts with great value and great service.
Contactgegevens
12 Grenfell Crescent, K2G 0G2, Nepean, Canada
- 1-800-606-7879
- support@bbqing.com
- bbqing.com
Free Shipping on $999+ Orders
4,7
Uitstekend
3K reviews
Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Family run business that cares.
31 juli 2025
Antwoord van Capital BBQ (BBQing.com)
John,
Thank you for your 5-star review and for supporting our family-owned business, we truly appreciate it!
We hope you get many more years of grilling/smoking from your Louisiana.
Best Wishes,
Quick delivery
7 augustus 2025
Antwoord van Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! I'm thrilled to hear you got your order quick! Happy Grilling!
Antwoord van Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We are happy you enjoyed the service that we provided and that you got the products that you were looking for. Happy Grilling!
Antwoord van Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review as well as the kind words. We appreciate you supporting our local family business very much. Happy Grilling
Antwoord van Capital BBQ (BBQing.com)
Merci beaucoup d'avoir pris le temps de nous laisser un avis. Nous sommes sincèrement désolés pour le retard de votre commande. Il arrive que des retards surviennent en attendant de recevoir les articles du fabricant. Nous vous remercions sincèrement de votre patience et de votre soutien continu.
Fast online order delivery
Fast online order delivery. Good selection of BBQ parts in stock.
29 juli 2025
Antwoord van Capital BBQ (BBQing.com)
"Thank you so much for taking the time to leave us a review! We truly appreciate your kind words and are thrilled to hear that you were happy with both our service and stock availability."
S est bien le service continuer comme ca
29 juli 2025
Antwoord van Capital BBQ (BBQing.com)
Merci beaucoup d'avoir pris le temps de nous laisser un avis ! Bonnes grillades !
Right product, right Price
Right genuine product, good Price, product avalability, excellent Deli very. Perfect for me!
5 augustus 2025
Antwoord van Capital BBQ (BBQing.com)
"Thank you so much for taking the time to leave us a review! We truly appreciate your kind words and are thrilled to hear that you were happy with both our service and stock availability."
Antwoord van Capital BBQ (BBQing.com)
"Thank you so much for taking the time to leave us a review! We're thrilled to hear that you enjoyed the service you received. Happy grilling!"
Easy_peasy
31 juli 2025
Antwoord van Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you enjoyed your experience with us.
Correct identification of the part needed
BBQing provided rapid guidance to the parts needed to repair my BBQ. The order and delivery were flawless.
29 juli 2025
Antwoord van Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We are thrilled to hear your happy with your experience with us and that everything was flawless. Happy Grilling
Antwoord van Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you got your order quick. We appreciate you supporting our local family business very much. Happy Grilling
Product as advertised
Product as advertised. Quick delivery. Supplier shows genuine interest in customer’s satisfaction.
29 juli 2025
Antwoord van Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review!
We truly appreciate your support of our local family business and are thrilled to hear you enjoyed your experience with us. Happy grilling!
Excellent service!!!!
22 juli 2025
Antwoord van Capital BBQ (BBQing.com)
Wow Thank you so much for taking the time to leave us a review. We are thrilled you enjoyed your experience with us. Happy Grilling
It works very well
21 juli 2025
Antwoord van Capital BBQ (BBQing.com)
Thank you so much for leaving us a review.
We appreciate you supporting our local family business so much.
Happy Grilling!
The parts we purchased to convert from…
The parts we purchased to convert from propane to gas did not work
28 juli 2025
Antwoord van Capital BBQ (BBQing.com)
It was such a pleasure speaking with you yesterday, Stacy. I’m really glad we were able to find a resolution for you.
As mentioned, if you ever need anything, please don’t hesitate to reach out — we’re always happy to help!
Service was friendly
Service was friendly. However when I ordered my BBQ your website said it was in stock but as soon as my order was processed, I received an email saying it had to be back ordered for at least a month. And then after a few weeks, the back order time was extended.
28 juli 2025
Antwoord van Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review!
We’re thrilled to hear you experienced friendly service — that means a lot to us. We’re truly sorry for the delay with your order. Unfortunately, we are sometimes at the mercy of the manufacturer, and delays can be out of our control. We really appreciate your patience and understanding.
Traitement de la commande et livraison…
Traitement de la commande et livraison vraiment vite !
👍👍👍👍 je recommande !
25 juli 2025
Antwoord van Capital BBQ (BBQing.com)
Merci beaucoup d'avoir pris le temps de nous laisser un avis. Nous apprécions votre soutien à notre entreprise familiale locale. Bonnes grillades !
Easy to place order
Easy to place order, shipped quickly and arrived intact. Great service!
25 juli 2025
Antwoord van Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review!
We’re absolutely thrilled to hear that you had a great experience all around — that’s exactly what we strive for. Your support means so much to our local family business.
Happy Grilling! 🔥🍖
Bought new BBQ online
I ordered my new Napoleon BBQ online from BBQing.com after chatting with their customer service team a few times. They were super helpful and knew their stuff! I’m really happy with the whole experience.
22 juli 2025
Antwoord van Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We are so thrilled to hear about your experience with us. We appreciate you supporting our local family business. Happy Grilling!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.