Great Overall experience with Bean Machine. Repair Service and follow up work. Demie was really helpful and swift with getting the unit back to us. The Connoisseur's are going to be out in force for... Toon meer
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Lees wat reviewers zeggen
Customer service is incredible. Hats off to Tara from the CS team who really looked after us. Special shout out to Paul the installer, super patient, very polite and did a fabulous job installing... Toon meer
Just want to thank the customer service team for their help! We had a slight delivery issue with our new coffee machine + were assisted by Farheen, who was so helpful + professional! She was able to r... Toon meer
Bean machines Hi everyone. From discovering BeanMachines online to discussing my requests with Liam and Scott, everything was made so simple. I now have my coffee machine installed and it works a... Toon meer
Bedrijfsgegevens
Over Beanmachines
Geschreven door het bedrijf
Established commercial coffee machine and servicing specialists. We proudly supply bean to cup and traditional espresso machine packages to UK businesses.
Contactgegevens
Verenigd Koninkrijk
- beanmachines.co.uk
4,4
Uitstekend
219 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 42% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent serviceThe fact you can talk to someone about…
The fact you can talk to someone about any problems with the coffee machine is excellent.
The engineers turn up when they say will.
Nice company to deal with
9 februari 2026
Antwoord van Beanmachines
Thanks again for taking the time to share your experience! It’s always our goal to make things easy and reliable for our customers, and feedback like yours really makes our day.
Milk cleaner product missed off…
Milk cleaner product missed off delivery and still not received
9 februari 2026
Antwoord van Beanmachines
Thank you for your feedback, and we’re very sorry your milk cleaner was missing from your delivery due to being out of stock. We’ve escalated this with our warehouse team to ensure it doesn’t happen again. Please let us know if we can help any further with this delivery.
Sean was super helpful
Sean was super helpful, fitted the machine quickly and was very informative and helpful when setting up the machine.
4 februari 2026
Review zonder uitnodiging
Good initiative
Good initiative. Ordering now is easier and deliveries are also streamlined with proper messages by DPD.
8 januari 2026
Their customer service does actually…
Their customer service does actually work.
Farheen was great. She took her time to really listen to me, and was then quick to resolve my issue.
15 januari 2026
Review zonder uitnodiging
This is the second time my order has…
This is the second time my order has been delayed. Some constructive feedback: why can't you inform the customer when their order is delayed? It's only when I chase that I receive a response.
9 december 2025
Antwoord van Beanmachines
Dear Rebecca,
Thanks for the feedback, and sorry for the inconvenience caused by the delay. You’re absolutely right - we should be notifying customers proactively. We’re currently in the process of automating alerts so any stock issues are flagged and communicated immediately. We appreciate your patience and your constructive comments.
Always the same..Consistent fabulous…
Always the same..Consistent fabulous quality of Bean and prompt delivery.
2 december 2025
Demie has provided a great service
Demie has provided a great service, was very attentive and quick to reply, it was very refreshing to get an issue sorted so quick! Thank you Demie:)
11 december 2025
Review zonder uitnodiging
Demi was quick to respond to our…
Demi was quick to respond to our service request - booked in engineer for the next day and provided details we needed. Thank you!
31 oktober 2025
Review zonder uitnodiging
Antwoord van Beanmachines
Thank you for the review Emily! We're really glad Demi was able to assist quickly and get everything arranged for you.
Amazing customer service!!
So grateful for Demie Smylie and all the help they have given me planning a decommission. When plans changed last minute they were so accommodating in helping.
31 oktober 2025
Review zonder uitnodiging
Antwoord van Beanmachines
Thank you kindly! We're delighted to hear Demie was able to help and make the process smooth even with last minute changes.
Delicious coffee selection delivered much faster than expected.
I ordered a selection box of beans to try out on friends and neighbours. Delivery was super-quick and each of three bean options was somebody's favourite. Great products, great service.
16 oktober 2025
Antwoord van Beanmachines
Thank you for this review. It's really great to read you've enjoyed the coffee and sharing it with your neighbours - you're a great neighbour!
Antwoord van Beanmachines
Thank you Marie! We're happy that you’re happy with the product and delivery! :)
Excellent coffee at a reasonable price…
Excellent coffee at a reasonable price with speedy delivery.
6 oktober 2025
Antwoord van Beanmachines
Thank you Rob. A lot of work goes into keeping the prices as low as we can so always appreciate the positive feedback!
Great coffee and great service
Great coffee and great service
25 september 2025
Review zonder uitnodiging
Antwoord van Beanmachines
Short and to the point! Thank you Philip :) much appreciated.
Demie is exceptionally helpful
Demie is exceptionally helpful, dealing with all enquiries and queries promptly.
She always attempts to resolve any issues we have, our organisation often requires engineer visits for a set time frame/short notice and this is always accommodated where possible.
23 september 2025
Review zonder uitnodiging
Antwoord van Beanmachines
Thank you Sophie your kind words! We’re really glad to hear that Demie has been helpful and accommodating — I’ll be sure to pass your lovely feedback on to her!
some beans packet are open i don't feel…
some beans packet are open i don't feel i got a right beans because few its open packets
26 augustus 2025
Great service as always!
28 augustus 2025
Antwoord van Beanmachines
We appreciate your kind word Wayne. Always a pleasure to be of service.
HUILA
The quality and thetaste of HUILA is excellent however it's never next day delivery and the item is pricey
4 augustus 2025
Antwoord van Beanmachines
It's great to hear you loved the Colombian Huila and thank you for your review. We appreciate it isn't the cheapest coffee we supply but it's one of our best - it's just won a great taste award in this years judging!
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