Niestety mam bardzo negatywne doświadczenie z obsługą klienta w Państwa sklepie. Chciałam dokupić kabel do szczoteczki sonicznej, a od ponad tygodnia nie mogę doprosić się zwrotu pieniędzy za błędnie... Toon meer
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Lees wat reviewers zeggen
Jestem bardzo zadowolona z urządzenia, świetnie masuje twarz, rzeczywiście czuć pracę tzn. ciepło przy opcji RF, prądy ale takie bezpieczne do używania w domu przy opcji EMS. Zgodnie z zaleceniami sto... Toon meer
I own a few Beautifly products and enjoying using all of them. My favourite ones are BGlossy Pro, BHydraclear and BScrub Pro. I suffer with acne prone and olily in T-Zone skin. All 3 helped in reduc... Toon meer
Kupiłam urządzenie do mezoterapi bezigłowej i jest to moj must have w pielęgnacji. Mam juz 55 lat i moja skóra nie wygląda idealnie. Dzięki urządzeniu pozbyłam się dużej ilości zmarszczek. Szczerze, s... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Beautifly - It’s your time for beauty!
Contactgegevens
590 Kingston Road, SW20 8DN, London, Polen
- office@beautifly.co.uk
- beautifly.co.uk
3,3
Gemiddeld
54 reviews
Vraagt klanten om een review
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Heeft nog niet op negatieve reviews gereageerd
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Appalling but eventually got refunded
Appalling item doesn’t work I asked them to collect it they would not send courier label just asking for a video of it not working what’s the point of that if it did something then stopped I could understand
Looking at other reviews I would simply say avoid this company I am now out off pocket by 200 pounds
With a junk foot spa.and to warn everyone the spa comes with a two pin plug which is illegal in the uk no earth and the item has water in it 👎
Update they sent a lovely reply saying if there’s any further help just contact us so I did and got no response I want a refund and want an explanation why you are selling two pin electric items in the uk with no earth it’s dangerous!,
After being promised a refund and weeks of chasing every few days I did eventually receive a full refund
Would I use this company again no
And did I get an explanation to why they are selling two pin electric items in uk No
But thanks for the refund item has been disposed of
5 februari 2024
Antwoord van Beautifly
Dear Mark,
We're sorry to hear about your experience and the issues you've encountered with the foot spa. We understand your frustration and apologize for any inconvenience caused.
Regarding the request for a video demonstration of the issue, this is a standard procedure in our customer service process. Providing a video helps us better understand the problem and allows us to assess the situation more accurately. It also serves to expedite the resolution process, as we can often identify the issue and provide assistance without the need for returning the item.
We want to assure you that customer satisfaction is our top priority, and we take all complaints seriously. We aim to resolve any issues promptly and efficiently to ensure a positive experience for our customers.
If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to assist you and ensure that this matter is resolved to your satisfaction.
Thank you for bringing this to our attention.
Best regards,
Beautifly Team
Antwoord van Beautifly
Dear Alex,
Thank you for your feedback! We're thrilled to hear that you're happy with your purchase and that it's working well for you. If you have any questions or need further assistance, feel free to reach out to us.
Best regards,
Beautifly Team
Antwoord van Beautifly
Dear Michalina,
Thank you for your kind words and recommendation! We're delighted to hear that you're satisfied with the quality of our products. If you ever need assistance in the future, please don't hesitate to reach out.
Best regards,
Beautifly Team
Very horrible service!
1 februari 2024
Antwoord van Beautifly
Dear Gabriela,
We're sorry to hear that you're unhappy with the service you've received. Your satisfaction is important to us, and we'd like to learn more about what happened.
Could you please provide us with additional details regarding your experience? We're here to assist you and ensure that any issues are addressed promptly.
As a premium brand, we value the opinions of our customers, and we strive to provide the best possible service. Please let us know how we can help.
Best regards,
Beautifly Team
I have ordered diamond…
I have ordered diamond microdermabrasion machine and facial masks. Paid for express delivery, had to contact beautifly as didn't receive shipping confirmation for days. After enquiry the order has been shipped, but received only microdermabrasion device, no face masks... Did send the enquiry to customer service, but had no reply... I have had microdermabrasion treatments before, and must say that the heads are not sharp enough, too smooth, and it basically does nothing to your skin what microdermabrasion should do. It only provides a bit of suction so you only get limfatic drainage. Very disappointed, and would not recommend to anyone.
12 januari 2024
Antwoord van Beautifly
Dear Ieva,
We sincerely apologize for the inconvenience you've experienced with your recent order. This is certainly not the level of service we strive to provide to our valued customers.
We understand your frustration regarding the missing facial masks and the performance of the microdermabrasion device. We're truly sorry for any disappointment caused.
Regarding the lack of response from our customer service team, we're investigating this matter internally to ensure such delays don't occur in the future.
We value your feedback and take it seriously. We want to assure you that this situation is an exception, and we're committed to resolving it to your satisfaction.
Please reach out to us privately with your order details, and we'll do everything we can to rectify this issue for you.
Thank you for bringing this to our attention, and we appreciate your understanding.
Best regards,
Beautifly Team
Scam Company
Scam Company
I have sent Brocken machine back to Beautifly but they are not returning my money back.
Please return my money!
14 augustus 2023
Review zonder uitnodiging
Antwoord van Beautifly
Please note that all negative reviews contain almost identical wording, claiming that Beautifly is a "scam," and these reviews are marked as unverified, meaning they are not linked to any actual purchase.
We are a well-established brand operating across Europe, selling not only online but also through major retail chains — something that can be easily verified. Therefore, any accusations of being a scam are completely unfounded.
We choose not to respond to reviews that appear to be an attempt at manipulation.
Scam website
Scam website. I have not received my £200 order which was supposed to be delivered next day. No one is responding to my emails. Buyer beware
Edit: 04/05/2025
Oh thanks for replying to my review two years later. I can assure you this review is genuine and the lack of effort in your response to my GENUINE review will be screenshotted for the very real credit card claim I have already made against you. Thanks for supporting my claim with your ongoing negligence
27 juni 2023
Review zonder uitnodiging
Antwoord van Beautifly
Please note that all negative reviews contain almost identical wording, claiming that Beautifly is a "scam," and these reviews are marked as unverified, meaning they are not linked to any actual purchase.
We are a well-established brand operating across Europe, selling not only online but also through major retail chains — something that can be easily verified. Therefore, any accusations of being a scam are completely unfounded.
We choose not to respond to reviews that appear to be an attempt at manipulation.
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