Our mattress was replaced under warranty, that part of the process was satisfactory. However, the last mile delivery team was scheduled between 3:00-7:00pm with a 30 minute notice of arrival. BUT they... Toon meer
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Lees wat reviewers zeggen
We could not have had a more positive experience. From the Warrantee Claim being accepted to the delivery being completed was all wonderful. Expect 5-7 days to hear back from warrantee submission?... Toon meer
The delivery service that Beautyrest utilizes has been terrible to deal with. My delivery address only had one available day within the next year to make the delivery, which would not work. I suggeste... Toon meer
I chose to buy direct from beautyrest, as the delivery and haul away we’re free. It did take many weeks before ultimate delivery, but the service was “White Glove”. Very professional. I purchased... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Beautyrest® has spent over 100 years innovating luxury sleep products designed for personalized comfort, motion separation, and individualized support. Its mattresses feature Pocketed Coil® Technology for durability, pressure relief, and reduced motion transfer, helping partners sleep soundly without disturbance. With a wide range of mattress types, firmness levels, and features, Beautyrest offers options for back, side, and stomach sleepers. Beautyrest products are made with premium materials, including CertiPUR-US® certified foams that are free from harmful chemicals and meet low-VOC indoor air quality standards. Select models include cooling fabrics, cool-to-touch covers, latex, memory foam, and high-density foams for enhanced comfort and temperature management. Customers can shop Beautyrest mattresses, pillows, and adjustable bases online or in-store. Benefits include White Glove Delivery, expert setup, old mattress removal, a 100-night in-home trial, hassle-free warranties, and free shipping and returns.
Contactgegevens
2451 Industry Ave, 30360, Doraville, Verenigde Staten
- 1-877-298-4955
- beautyrest.com
3,7
Gemiddeld
246 reviews
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Warranty service was amazing and the…
Warranty service was amazing and the ladies who facilitated it were wonderful and efficient.
26 februari 2026
Overall satisfied with the mattress
The bed is super comfortable at first but over time I realized it’s not as “plush” as I would have wanted. I still give the mattress 4 stars because I’m probably just being picky. Also, I’m sure the level 4 plush mattress would’ve been exactly what I wanted instead of the level 3, but I thought I spent enough $. Delivery went smoothly. The delivery people were in and out in no time.
22 mei 2026
Excellent customer service
The mattress did not wear well. We're sure it was probably an anomaly, since Beautyrest replaced it. The store we bought our mattress from had closed. We notified Beautyrest and followed their directions. They delivered a new mattress and removed the old one.
2 maart 2026
Kevin made it happen I’m a completely…
Kevin made it happen I’m a completely happy person he knew exactly what I was looking for and I’m relieved beyond life! Love beautyrest
15 april 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Comfort of bed
The buying process is good.
However, this is my 3rd new beutyrest in 3 months, cause I returned other 2 for comfort reasons.
I upgraded on this one to black series 3, double the price of the others.
To me not worth the price tag.
For a 4800 bed it should feel good right out if gate.
I don't buy that 30 to 60 day break in period.
This seems no better than a Walmart bed. Probably Will return as well, no more beutyrest beds for me!
I previously had a steam and foster, liked from day one, should have stuck with that brand.
7 mei 2026
Antwoord van Beautyrest
Hi there, thank you for taking the time to review your Beautyrest Mattress. Your feedback is valuable to us. We are sorry to hear that our mattress did not meet your sleep needs. We encourage you to reach out to Beautyrest directly to begin the return/exchange process. That way, you can work toward getting a mattress that is more suited to your sleep needs, which should help you get the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
The mattress is not firm
The mattress is not firm, and it is sagging. I don’t think it is a great product/ Client service the warranty.
22 mei 2026
Antwoord van Beautyrest
Hi there, thank you for taking the time to review your Beautyrest Mattress. Your feedback is valuable to us. We are sorry to hear about your experience. If your mattress has developed a sag, it may have a manufacturing defect. If that is the case, we encourage you to reach out to Beautyrest to begin the warranty claim process. If approved, you may qualify for a replacement mattress, which should help give you the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
I purchased a beauty rest black through…
I purchased a beauty rest black through Rakuten. The day I made my purchase you were offering a substantial offer with them . When it came time for me to receive my 30% cash back offer through Rakuten you refused to acknowledge my purchase so I received nothing . I only purchased this because of the cash back offer. Now you dare to ask me how my purchase was . Why don’t you send me my cash back that you owe me then I’d be happy to provide you with a truthful review .
22 september 2025
Antwoord van Beautyrest
Hi there, thank you for taking the time to review your mattress and your experience. Your feedback is valuable to us. We are sorry to hear about your experience. However, all cash back rewards for Rakuten must be processed by Rakuten directly. We apologize for the inconvenience. Due to our Beautyrest sleep trial, these orders sit in pending status for 90 days from purchase. For example, if you purchased a mattress on May 15th, you can expect to see the cash back hit your quarterly total on August 15th, as Rakuten pays out its cash back to members quarterly. We encourage you to reach out to Rakuten and escalate your concerns to avoid cash back issues in the future. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
very professional and extremely helpful. could not have done better.
Perfect customer service. professional and extremely helpful. Have always loved Beautyrest
22 mei 2026
Great service
Great service, best bed i have every owned, worth every penny, best sleep I've had in a long time
22 mei 2026
Terrible mattress I’m only 80 days in…
Terrible mattress I’m only 80 days in and I’m stuck with it since I returned the last beauty rest mattress that was sinking as well as this one is starting to sink and the company won’t let me exchange for another beauty rest mattress.
Save your money and go somewhere else I promise you will regret it.
They are not the old beauty rest mattress like back in the day
Read your reviews and do your homework
WASTE OF MONEY NOT WORTH IT!!!
20 mei 2026
Antwoord van Beautyrest
Hi there, thank you for taking the time to review your Beautyrest Mattress. Your feedback is valuable to us. We are sorry to hear about your experience. If your mattress has started to sink, it may have a manufacturing defect. If that is the case, we encourage you to reach out to Beautyrest to begin the warranty claim process. If approved, you may qualify for a replacement mattress, which should help give you the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
Ordering through beautyrest.com is awesome…
Ordering through beautyrest.com is awesome a lot easier than dealing with the stores and the customer service is too notch! Also the 100 night sleep trial is awesome too! I got the series 1 plush Queen size the mattress is beautiful
Unfortunately for me I think it was to firm for me, I am going to do more research, possibly try different ones in stores and then reorder through beautyrest.com. It would be nice if they had their own store to try all the mattresses they sell staffed with people who can help you find the right mattress for you.
7 april 2026
I have bought 5 pillows from Beautyrest…
I have bought 5 pillows from Beautyrest and love them all!!
19 december 2025
I emailed customer support with no…
I emailed customer support with no answer on my ability to return the unused pillow. Do I now have an expensive pillow that I can’t use.
9 april 2026
Antwoord van Beautyrest
Hi there, thank you for taking the time to review your Beautyrest Pillow. Your feedback is valuable to us. We are sorry to hear that you have not gotten a response to your inquiry about processing a return. If you are still within your 100-Night Sleep Trial, you will still have the ability to return your pillow. Please fill out our return form here: https://www.beautyrest.com/pages/returns. We'll be happy to begin the return process for you. That way, you can work toward getting a pillow more suited to your sleep needs and start to get the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
Order took 9 weeks and still did not…
Order took 9 weeks and still did not arrive. Got a refund and had to find another mattress but we saved 800.oo
15 november 2025
Antwoord van Beautyrest
Hi there, thank you for taking the time to review your experience. Your feedback is valuable to us. We are sorry to hear that you did not have a great experience. But we are happy to hear that you received your refund, and can now work toward getting a mattress suited to your sleep needs. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
Finally a good night sleep
8 mei 2026
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