The delivery service that Beautyrest utilizes has been terrible to deal with. My delivery address only had one available day within the next year to make the delivery, which would not work. I suggeste... Toon meer
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Lees wat reviewers zeggen
the delivery from RXO was terrible. Cancelled at the last minute, on the first scheduled delivery date. The next available time was six days away after waiting two weeks already. Another day off work,... Toon meer
Bedrijf heeft geantwoord
We could not have had a more positive experience. From the Warrantee Claim being accepted to the delivery being completed was all wonderful. Expect 5-7 days to hear back from warrantee submission?... Toon meer
I chose to buy direct from beautyrest, as the delivery and haul away we’re free. It did take many weeks before ultimate delivery, but the service was “White Glove”. Very professional. I purchased... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Beautyrest® has spent over 100 years innovating luxury sleep products designed for personalized comfort, motion separation, and individualized support. Its mattresses feature Pocketed Coil® Technology for durability, pressure relief, and reduced motion transfer, helping partners sleep soundly without disturbance. With a wide range of mattress types, firmness levels, and features, Beautyrest offers options for back, side, and stomach sleepers. Beautyrest products are made with premium materials, including CertiPUR-US® certified foams that are free from harmful chemicals and meet low-VOC indoor air quality standards. Select models include cooling fabrics, cool-to-touch covers, latex, memory foam, and high-density foams for enhanced comfort and temperature management. Customers can shop Beautyrest mattresses, pillows, and adjustable bases online or in-store. Benefits include White Glove Delivery, expert setup, old mattress removal, a 100-night in-home trial, hassle-free warranties, and free shipping and returns.
Contactgegevens
2451 Industry Ave, 30360, Doraville, Verenigde Staten
- 1-877-298-4955
- beautyrest.com
3,7
Gemiddeld
245 reviews
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The warranty replacement was fast and…
The warranty replacement was fast and received a nice quality matress.
23 maart 2026
back problems
because of back problems i have to have a firm mattress the hybrid wasn't firm enough I called they sent out an extra firm which is perfect no hassles
1 november 2025
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
This is our 3rd or 4th returned…
This is our 3rd or 4th returned mattress and we have had this last one for less than three months and we can already see the divot’s. Your product is poor at best.
5 maart 2026
Antwoord van Beautyrest
Hi there, thank you for taking the time to review your Beautyrest Mattress. Your feedback is valuable to us. We are sorry to hear about your experience. If your mattress has developed divots, it may have a manufacturing defect. If that is the case, we encourage you to reach out to Beautyrest directly to begin the warranty claim process. If approved, you may qualify for a replacement mattress, which should help give you the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
Took care of my needs in every aspect.
1 februari 2026
That you stood by your product and…
That you stood by your product and honored your warrantee! Thank you the beds sleeping fine!!!
23 mei 2025
Still haven’t gotten a updated on my…
Still haven’t gotten a updated on my mattress order, no delivery or anything, it’s been 3 weeks, I’m thinking of a refund, I have contacted the company and still no updated , horrible mattress company.
22 mei 2026
Antwoord van Beautyrest
Hi there, thanks for taking the time to reach out about your experience. Your feedback is very valuable to us. We are very sorry to hear that you had not received your items yet. However, it looks like we have since delivered your items. If that is not the case, please let us know. We will have our team look into it, and we will reach out with an update as soon as possible. We thank you for your patience. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
I bought a king mattress from metro…
I bought a king mattress from metro mattress in geneva ny and they went bankrupt and it was very difficult to get a warranty replacment. Finally did. I’ll let u know how this mattress holds up but I was told my warranty was no longer valid. Not great business practice if the one I originally bought was defective.
27 november 2025
Antwoord van Beautyrest
Hi there! Thanks for taking the time to review your Beautyrest Mattress. We truly value our customers' feedback. We are sorry to hear that your warranty experience was difficult, but we are glad your mattress finally arrived. We would love to learn more about your experience once you've had more time to try out the mattress. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
Pillows were too large and too stuffed…
Pillows were too large and too stuffed so that it was like sleeping sitting up. Terrible. I thought they were softer when I ordered them.
1 mei 2026
Antwoord van Beautyrest
Hi there, thank you for taking the time to review your Beautyrest Pillows. Your feedback is valuable to us. We are sorry to hear that our pillows did not meet your sleep needs. If you are still within your 100-Night Sleep Trial, we encourage you to reach out to Beautyrest to begin the return/exchange process. That way, you can work toward getting pillows more suited to your sleep needs, which should help you get the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
Delivery time is atrocious
Delivery time is atrocious - waiting over a month for delivery is crazy. Perhaps don't send out a survey until after your product has been delivered. (which is still 20 days away)
22 mei 2026
Antwoord van Beautyrest
Hi there, thank you for taking the time to review your experience. Your feedback is valuable to us. We are sorry to hear that your experience has not been great. We encourage you to reach out to us directly with your concerns so that we can see what we can do to help you out and avoid this kind of shipping issue in the future. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
Cuál es el correo para la devolución
Cuál es el correo para la devolución? Dónde atiendan. Ya he cancelado con una persona y por correo y aún no devuelven el dinero. Tengo el cobro dos veces a mi tarjeta de crédito
14 mei 2026
So far everything has been great
So far everything has been great. Absolutely great experience.
21 mei 2026
I still don't have my mattress box
The day of the delivery I was told the unit was damaged it has been almost a week now and I still don't have my unit.
I was told it would take another 2 to 4 weeks to have another one delivered
21 mei 2026
Antwoord van Beautyrest
Hi there, thanks for taking the time to reach out about your experience. Your feedback is very valuable to us. We are very sorry to hear that you have not received your items yet. We will have our team look into this, and we will reach out with an update as soon as possible. We thank you for your patience. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
A smooth transaction worry free
A smooth transaction worry free. Customer service was helpful, knowledgeable and professional. The delivery people were courteous and accommodating.
16 mei 2026
Regretful!
Regretful!
There’s zero cooling effect. And Re- comfort, nothing you can’t find in a cheaper mattress. Overpriced!
22 mei 2026
Antwoord van Beautyrest
Hi there, thank you for taking the time to review your Beautyrest mattress. Your feedback is valuable to us. We are sorry to hear that our mattress did not meet your sleep needs. If you are still within your sleep trial period, we encourage you to reach out to Beautyrest to begin the return process. That way, you can work toward getting a mattress more suited to your sleep needs. That should help give you the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
Warranty service was amazing and the…
Warranty service was amazing and the ladies who facilitated it were wonderful and efficient.
26 februari 2026
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