Beautyrest Reviews 

Avoid this company ! , if you have a warranty issue you are out of luck ! After purchasing their most expensive bed ( Heavenly Bed ) at close to 5000.00 , and only 3 years later it failed . They make it impossible to meet all of the hoops to make a claim . You have been warned !

I tried to read reviews before deciding to purchase directly from Beauty Rest. RXO who apparently has individual companies that deliver for the various companies did not give white glove service. That company rang the doorbell and by the time (2min) we got to the door as they arrived 25 minutes ahead of time without warning they left the mattress on my front porch. I was livid so I immediately reached out asking for them to return to pick up the mattress but no they made us wait 5 days before coming to pick up the mattress. Then what was delivered wasnt what we initially saw at Macys. Not sure if its because they had the mattress standing but there was a lump at one end. I will compliment Beauty Rest for not wasting time to refund the purchase back to my credit card. The experience wasnt a good one but I appreciate BR for acting quickly on their end.

Beautyrest should stop using RXO delivery to deliver their mattress. This company changed the delivery date 4 times. They are unaccountable and do not return calls that they committed on. All they do is apologize. What good does that do. They work for and represent Beautyrest. I emailed Beautyrest about this asking them to help expedite this order. Never got a response nor acknowledgement. Just because of this I will not purchase any Beautyrest product in the future.

shopping on the website was very easy. The order experience was very easy - I have bought beautyrest mattresses for many years. The mattress arrived on time as determined. Overall a very good experience

Delivery service is not white glove delivery and setup. I have contacted Beautyrest about this experience and not heard back.

Edit: Beautyrest

I have reached out to RXO, emailed your specific team, and submitted my information through the Contact Us page. To date, I have not received any response from Beautyrest.

RXO is a vendor representing your company, and the failure to provide the service that was stated as included is ultimately a responsibility of Beautyrest. I am requesting that your team address this issue directly.

Thank you.

New pillow, which helps dramatically with sleep.

I like that it has a 100 night trial period. Though I doubt I will need to return the pillow. I purchased a down alternative pillow and it has been performing well. I go to sleep on my back and then switch to side sleeping later in the night. The pillow has provided the support I need for these sleep positions. I have not been waking up with neck pain or headaches, so that is good news. At this point I am pleased with this purchase.

The delivery guys were polite, respectful and worked quickly and efficiently to remove our old mattress and box springs. They did request assistance when bringing the new mattress in as they were concerned with damage that may have occurred while bringing the VERY HEAVY mattress in...they were conscientious enough to ask for the help and I appreciated that!

excellent product and excellent customer service.

our Beautyrest is great mattress. It was super easy to order online, the delivery was efficient, and it was so great that they took the old bed away..

Beautyrest has the best customer service I have ever experienced.

Much to my chagrin, the mattress has not been delivered yet.

The shipping company used is horrible! I had to cancel my purchase because they lied about delivery times and dates over and over again.

Good communication on delivery date and time. The gents who picked up the old mattress and brought the new mattress into the house were on time, had good communication skills, and were freindly. They were also very strong and careful when they brought the mattress into the house.

Missed delivery date. Delivery service very in incompetent

Absolutely HORRIBLE shipping. Scheduled a day to take off work and be home to receive the mattresses I ordered. The delivery window goes by with no mattresses and two hours later I get a text that they won’t be delivered that day. Schedule a new day and take another day off work. Wait around all day again only to have them cancel the order after the window closes. I had to spend hours on the phone with Beautyrest and RXO to get them to realize they messed up and get my mattresses delivered later that night. Will NEVER buy from Beautyrest again.

Mattress arrived damaged and I can’t get anyone to help. I have already reached out to Beautyrest directly multiple times :(

I ordered a Beautyrest Black Hybrid Series Three XCS Medium directly from Beautyrest.com on June 19, 2026, spending over $4,000 on what I expected to be a premium purchasing experience.

At checkout, free white-glove delivery and mattress pickup were advertised. The earliest available delivery date was July 17, which I accepted.

On July 17, after receiving no delivery confirmation or delivery window, I called customer service and was shocked to learn that my delivery had essentially been canceled because I live more than 300 miles from the warehouse. I was then informed that deliveries to my area only occur once every three weeks and that the next available date would not be until August 14—nearly two months after placing my order.

What is most frustrating is that my address was known at the time of purchase. If my location presented a delivery issue, this should have been disclosed before accepting my order and scheduling a delivery date.

I have contacted both Beautyrest and their delivery provider RXO, and neither company has been willing to provide a meaningful solution or guarantee that the August 14 delivery will actually happen.

For a mattress costing over $4,000, I expected much better communication and customer service. At this point, I have little confidence that my mattress will arrive as promised.

Pros: Ordering process was easy.

Cons: Poor communication, canceled delivery without notice, excessive delays, and lack of accountability between Beautyrest and RXO.

I hope someone from Beautyrest reaches out to make this right.

If I could it is a 1/5 of a star I would.
Purchased the Black Signature. Most uncomfortable mattress I have ever laid on. Could feel all the little top coil springs. After a week, I couldn't take it anymore, we exchanged it for a Black Hotel.
In less than one year, the mattress springs began wearing out and some springs bent sideways and the mattress sags.

Beautyrest used to be a quality brand. Not anymore. Tried dealing with customer service about the warranty. Easier to get blood out of a stone. After several phone calls, I have finally gave up. The mattress to going to the dump. I do not recommend this brand.

LOL! Typical automated generic response from Beautyrest. If it was an actual person that read my comment, they would have noted that I have already made several phone calls to no avail.