The delivery service that Beautyrest utilizes has been terrible to deal with. My delivery address only had one available day within the next year to make the delivery, which would not work. I suggeste... Toon meer
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Lees wat reviewers zeggen
the delivery from RXO was terrible. Cancelled at the last minute, on the first scheduled delivery date. The next available time was six days away after waiting two weeks already. Another day off work,... Toon meer
Bedrijf heeft geantwoord
We could not have had a more positive experience. From the Warrantee Claim being accepted to the delivery being completed was all wonderful. Expect 5-7 days to hear back from warrantee submission?... Toon meer
I chose to buy direct from beautyrest, as the delivery and haul away we’re free. It did take many weeks before ultimate delivery, but the service was “White Glove”. Very professional. I purchased... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Beautyrest® has spent over 100 years innovating luxury sleep products designed for personalized comfort, motion separation, and individualized support. Its mattresses feature Pocketed Coil® Technology for durability, pressure relief, and reduced motion transfer, helping partners sleep soundly without disturbance. With a wide range of mattress types, firmness levels, and features, Beautyrest offers options for back, side, and stomach sleepers. Beautyrest products are made with premium materials, including CertiPUR-US® certified foams that are free from harmful chemicals and meet low-VOC indoor air quality standards. Select models include cooling fabrics, cool-to-touch covers, latex, memory foam, and high-density foams for enhanced comfort and temperature management. Customers can shop Beautyrest mattresses, pillows, and adjustable bases online or in-store. Benefits include White Glove Delivery, expert setup, old mattress removal, a 100-night in-home trial, hassle-free warranties, and free shipping and returns.
Contactgegevens
2451 Industry Ave, 30360, Doraville, Verenigde Staten
- 1-877-298-4955
- beautyrest.com
3,7
Gemiddeld
242 reviews
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If I could it is a 1/5 of a star I…
If I could it is a 1/5 of a star I would.
Purchased the Black Signature. Most uncomfortable mattress I have ever laid on. Could feel all the little top coil springs. After a week, I couldn't take it anymore, we exchanged it for a Black Hotel.
In less than one year, the mattress springs began wearing out and some springs bent sideways and the mattress sags.
Beautyrest used to be a quality brand. Not anymore. Tried dealing with customer service about the warranty. Easier to get blood out of a stone. After several phone calls, I have finally gave up. The mattress to going to the dump. I do not recommend this brand.
LOL! Typical automated generic response from Beautyrest. If it was an actual person that read my comment, they would have noted that I have already made several phone calls to no avail.
13 juli 2026
Review zonder uitnodiging
Antwoord van Beautyrest
Hi there, thank you for taking the time to review your Beautyrest Black Mattress. Your feedback is valuable to us. We are very sorry to hear about your experience. If your mattress has begun to sag, it may have a manufacturing defect. If that is the case, we encourage you to reach out to your retailer to escalate your warranty claim to their management team. That way, if approved, you may qualify for a replacement mattress, which should help give you the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.
Terrible mattress for such a high…
Terrible mattress for such a high priced one. After a few months it developed dips and depressed areas in the mattress. I contacted the outlet where I purchase it and Beautyrest's response was basically that they are not responsible for my comfort! So instead of having back, hip and neck pain, I sleep in a chair or on my couch until I can afford a decent mattress!
25 juni 2026
Review zonder uitnodiging
Antwoord van Beautyrest
Hi there, thank you for taking the time to review your Beautyrest Mattress. Your feedback is valuable to us. We are sorry to hear about your experience. If your mattress has developed dips and depressions, it may have a manufacturing defect. If that is the case, we encourage you to reach out to your retailer to begin the warranty claim process. If approved, you may qualify for a replacement mattress, which should help you get the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
The sides of the bed is not reinforced
The sides of the bed is not reinforced. My bed is dented down on the left side because I tend to gravitate to the edge of the bed. The bed sleeps good but the dented situation makes the experience not good. I paid over $4000 for my mattress and because of this issue, I'll need another mattress soon but can't afford.
1 oktober 2025
Antwoord van Beautyrest
Hi there, thank you for taking the time to review your Beautyrest mattress. Your feedback is valuable to us. We are sorry to hear about your experience. If your mattress has developed dents, it may have a manufacturing defect. If that is the case, we encourage you to reach out to your retailer to begin the warranty claim process. If approved, you may qualify for a replacement mattress, which should help you get more of the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
Great bed I slept very well at night…
Great bed I slept very well at night and my bed came on time to my house
11 mei 2026
Antwoord van Beautyrest
Hi there, thank you for taking the time to review your Beautyrest product. Your feedback is valuable to us. We are sorry to hear that our product did not meet your sleep needs. If you are still within your Sleep Trial period, we encourage you to reach out to Beautyrest directly to begin the return/exchange process. That way, you can work toward getting a product better suited to your sleep needs and start to get the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.
Everything went wrong
Everything went wrong.
1. Never received a shipping notification, package could've been stolen.
2. Twin size hybrid mattress that i received was too short in length from what it's advertised on the box and website. Had to take pictures and send a video to prove that it was defective. Total waste of time.
3. Return service was a mess, twice had to schedule a pickup, and twice I was cancelled. Had to finally call them, they claimed some sort of ticket issue. Whatever.
4. Conclusion: hard working people out there,in these busy times that we're living,looking to buy a new mattress, save yourselves the headache and stress. Look elsewhere.
21 mei 2026
Antwoord van Beautyrest
Hi there, thank you for taking the time to review your Beautyrest mattress and experience. Your feedback is valuable to us. We are sorry to hear about your experience, but we are happy to hear that you were eventually able to return your mattress and receive a refund. We hope you are able to work toward getting a mattress more suited to your sleep needs so that you can start to get the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
Poor representation
The representative that I spoke with, on the phone, lied about the price and would not honor the price he quoted me when I placed my order. He went on to say that he tried to give me the price he quoted, but when he went to enter it, the system would not allow him to give me the price he quoted. A real bait and switch
4 november 2025
Antwoord van Beautyrest
Hi there, thank you for taking the time to review your Beautyrest experience. Your feedback is valuable to us. We are very sorry to hear about your experience. We will pass along your feedback to our team so we can make sure everyone is on the same page about pricing and avoid this kind of issue in the future. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.
Wonderful service!
The delivery drivers, Ramon & his assistant, were very courteous & careful with the delivery of my new Beauty rest Black mattress.
9 maart 2026
No problem with delivery and the Worl
No problem with delivery and the World Class med firm appears to be a nice mattress. However I feel the springs in my side. I’ve tried a latex 2” egg topper without any luck, next a 7 zoned soft topper. It helped with the spring feel but it hurt my shoulders. I just purchased a 3” memory foam and it bottoms out so I feel the springs. I’m still in the window to return so unfortunately it will probably go back. I would keep if the spring thing didn’t happen . I weight 115 lbs if that helps.
7 juni 2026
Antwoord van Beautyrest
Hi there, thank you for taking the time to review your Beautyrest mattress. Your feedback is valuable to us. We are sorry to hear about your experience. If your mattress springs are poking out prominently and you can feel them, your mattress may have a manufacturing defect. If that is the case, we encourage you to reach out to Beautyrest to begin the warranty claim process. If approved, you may qualify for a replacement mattress, which should help you get the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.
Photos and information were requested…
Photos and information were requested and sibmitted of large wrinkle on mattress top. Beautyrest kept me informed as to exchange for a new mattress. Outstanding customer service, especially rep stating her name and USA state calling from.I was informed of day and time of delivery, which occurred as described. My husband and I have had time to determine opinion on new, different mattress. No wrinkle, but mattress sleeps hot, and too firm. Oh well, maybe it's our old bones and joints.
15 december 2025
They were very knowledgeable Helping …
They were very knowledgeable Helping with my warranty claim it’s very easy Thank you very much
6 juni 2026
Great customer service an I love my new…
Great customer service an I love my new mattress
13 januari 2026
Beauty Rest, second to none
The delivery was great.
The pillows are as described on the site. The pillows are exemplary in design, performance, and comfort. This brand of pillows is the only brand that we will purchase.
14 mei 2026
Exceptional Service
Good delivery and good customer service.
Warranty customer service department was very efficient and helpful.
My overall experience was very positive and very professional.
21 maart 2026
I purchased the Beautyrest hospitality. It’s the flip one and it’s the best I’ve ever slept in. I give it a 10 stars.
I the Holiday Inn Express in Andalucia Alabama and slept in the most comfortable bed that I’ve ever slept in. When inquired about it, I was informed there was a Guest Purchase program so of course I had to purchase one for myself!
Customer and delivery Service we’re great
2 januari 2026
Very good support
They were very helpful in helping me with obtaining a reduction for the new mattress based on failure of an old mattress.
Delivery was very good
1 juni 2026
Great down alternative pillows!!!!!!
28 mei 2026
The replacement mattress is awful
The replacement mattress is awful. I would not give this to someone for free, let alone charge someone for it. We already have a hole on it on both sides.
Poor quality.
1 april 2026
Antwoord van Beautyrest
Hi there, thank you for taking the time to review your Beautyrest mattress and experience. Your feedback is valuable to us. We are sorry to hear about your experience. If your mattress has developed holes on both sides, it may have a manufacturing defect. If that is the case, we encourage you to reach out to Beautyrest to begin the warranty claim process. If approved, you may qualify for a replacement mattress, which should help you get the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.
Firm and Happy
Just as I ordered, extra firm. Great delivery service, fast and friendly.
20 maart 2026
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