Beckett Simonon Reviews 181

Fantastic customer service
Ordered a suede nelson belt that was hurting my hips after a couple of weeks of wear. After comparing it to a non-suede nelson belt I previously ordered, I discovered that the suede belt was 1/2in shorter, causing the issue. Reached out to customer service and they resolved my issue quickly and easily. They are sending me a replacement. I have loved Beckett Simonon's products for years, and their customer service lives up to their commitment to quality.

Received my new Nolan Brogues a couple weeks ago and was immediately impressed. They’re beautiful and the craftsmanship is flawless. Since I’ve been wearing them, they’ve been very comfortable with no noticeable break-in difficulties. I’ve received many compliments on them. The size is also perfect, so Beckett Simonon’s sizing algorithm works very well. I didn’t mind waiting for the handmade boots and I appreciated the periodic email updates. I will definitely buy from Beckett Simonon again.

Placed an order in January which is supposed to ship April. Still waiting and it’s mid April with no status update or anything. They took my money and zero communication. Seems like a scam. If they make it right I’ll update this review. Also they are using AI for their email responses.. fun

I bought the Yates Oxford shoes from Beckett Simonon as a gift for a friend, and he loved them. As soon as he opened the box, he put them on right away and wore them out.

They look great, feel comfortable, and are really well made. I’m very happy with this purchase—perfect gift!

This was the first time in years I've purchased from BS and honestly they keep getting better in their product offering! I was looking for a sneaker and found a solid selection and the quality is the same, so very happy with my purchases and experience. It does take a long time to produce, but it's worth it!

I am a first time customer for Beckett Simonon and ordered two pairs. I am so pleased to receive the quality shoes. They are true to the words "handcrafted". It's the most comfortable shows I have ever owned and especially inside lining is so soft that feet feels like its in sponge. Excellent quality leather inside out. Very pleased with their customer service too.

The customer service is exceptional. I originally ordered a custom made to order shoe for my soon to be husband to wear at our wedding next month and didn't realize the long lead times for receiving. The customer service team was incredibly communicative and transparent about the expected arrival time, which made it easy for me to realize that the shoes wouldn't make it in time, which led me to inquire for alternatives. They presented me with all of the available options in my partners size and got them shipped out that same day. We received the shoes yesterday and the quality is incredible. Excited for him to wear these on our special day and for future events!

Outstanding customer service and support. Reps were open to hearing my needs regarding the time it takes to creat a good product.
I pray more people purchase from this first class company

Had a mix up with shipping that was mostly due to UPS making a mistake. Even though Beckett didn’t have to do anything they made it right by sending me a whole new pair. Great company and great customer service. I will be purchasing again

Beckett Simonon has great quality shoes for a very reasonable price. The website is easy to navigate, ordering is easy and the customer service has been excellent also.

If I could give more stars I would! These shoes are incredible, the craftsmanship the quality is amazing and the comfort is unbelievable. Right out of the box these shoes feel like a favorite go to shoe for comfort. This is my 4th pair of B.S. shoes and certainly not my last! The bigger plus is that the customer service is outstanding!

I've always loved the style of Beckett Simonon’s shoes. I ordered a pair of the Morgen trainers and eventually had an issue with the heel wearing prematurely. I don’t wear sneakers often, so while the pair was still relatively new to me, it had actually been a couple of years since the original purchase.

After feeling disappointed with the quality, I left a review and was quickly contacted by Sebastian from their team. He apologized and explained they had been going through a design transition aimed at improving long-term durability. He then offered me the option of receiving a new pair or applying the value toward another pair.

I was genuinely impressed by their dedication to making things right. The communication was prompt, thoughtful, and very helpful throughout the process.

It’s rare for a company to go to these lengths to resolve an issue, so I wanted to make sure I shared this experience.

Excellent customer service and support, even though I had a time issue, I was treated with care and respect a customer requires. I am definitely coming back.

Two things surprised me. 1. The build quality. The materials, construction, and appearance out of the box are excellent. It looks and feel better than other popular premium brand of dress shoes. There is a bit of “weight” to them, but I think that’s just the quality of leather, wood, and rubber. But not heavy on your feet. 2. The comfort level of these dress shoes is excellent as a pair of dress shoes (maybe because they are Derbies and not Oxfords). They are not sneakers, so let’s not compare them. I feel like I can wear them all day, even without them breaking in yet. If you are traveling for business as a professional, and can only bring one pair of shoes, these Beckett Simonon Durham Derbies are it. Recommend. I would buy another pair, in another color.

I didn't realize each dress shoe was made to order, so I attempted to cancel. However, customer service gave me a few options to settle the issue and I am extremely satisfied.

Cesar was clear, concise and considerate. That goes a long way! I will be a future customer !

They did not disclose the essential info upfront that shoes would ship 3 months (!) later.
Also, I kept receiving "emails" from an AI bot. When I pay lots of money for shoes, I want to deal with a HUMAN BEING.

I’ve purchased several pairs of shoes and boots, as well as a weekender bag from Beckett Simonon. The quality of their products is excellent, especially when you see their prices. Their customer service is incredibly helpful and fast. I’ve had nothing but good experiences with them.

6-stars! Can’t say enough good things about Beckett Simonon. Stunning shoes that are customized and personalized. Although they are amazing, please be aware, they are not mass-produced where you buy off-the-shelf. Be prepared to wait for them to be made, but they are worth the wait because of their exquisite beauty and affordability. Their methodology keeps costs down by eliminating the middlemen, inventory, and excessive overhead. Their customer service and communications are unrivaled. Cesar has been phenomenal every step of the way. The shoes and the extraordinary customer service combine to serve as the centerpiece of their approach and it is working big time! 316

Great company, great product and great customer support! I just purchased my second pair of dress shoes. The quality, compared to other brands with heavy marketing, is SIGNIFICANTLY better. I did have a small issue with an order and the customer support went above and beyond to rectify the situation.