Belfast International Airport Reviews 

Arrived last night at 11.40pm to find no staff to get us off Geneva flight, 40 minutes on plane, then 40 minutes through passport control only to find an angry baggage area where some people were waiting 4 hours already - police arrive, no baggage staff at the airport, 2am mayhem, crying, people confused. We left. No baggage. Trying to call. no answer

Worst airport ever. Tonight we were left on the runway for 2 hours. Flight arrived at 9pm. Now waiting on luggage it’s 1:30am. Really busy, a lot of angry people. Awful awful airport. This is not the first time this has happened to us. In future we will be flying from belfast city or Dublin airport. Absolute disgraceful 🤬

Flight delayed, no where near enough seating (or flight schedule viewing screens), people sat around on the floor all over. Paid almost £20 for fish and chips and cafe seat - cafe shut at 9.20pm and everyone kicked out 🤦🏼‍♀️

Toilets are a throw back to 70s, the place is drab, dark, tired, weary and needs a complete overhaul. Seemingly, lots of £££ being spent on tarting up the outside when actually the departures and arrivals areas need serious attention.

Echoing other comments, seems crazy to have multiple scanners and only a couple operational whilst there are enormous queues? On the plus side, staff were friendly though obviously very stretched.

Imagine there must be serious operational management issues. Sadly/embarassingly it's an 'International' Airport in name only.

The queues …
The employees shouting through the security absolutely ridiculous and unprofessional yet it seems normal in Belfast..
Not enough lines open almost didn’t make the flight despite being there 2hrs 15mins prior and no announcement if the flight will wait or fly without you..
I’m embarrassed living here I really am.
The airport feels like 100 behind

If I could give 0 stars I would at the disgraceful service my daughter and grandson received this morning

2 scanners working out if 6 on new years eve, long queues. What is the point of all these scanners is that don't use them! At the busiest time of year too...

£millions spent and yet again the airport pulls defeat from the jaws of victory. The security section has the most up to date equipment available and yet no sign to say what to take out of bags (or keep in) not a single sign. Then too few staff, so it all bottlenecks again - all in all, such a shame where even some basic management and thought could make this so much of a better experience

A big thankyou to Duncan at Belfast international airport police security. Duncan helped get my son’s hand luggage safely back to him after someone had mistakenly taken it. Duncan was very professional, helpful and friendly throughout

Business lounge cannot cope with the volume of clients. Food was very limited and not very nice.
Trying to get booked in on arrival was absolutely shocking.
Never again

I travel through Belfast international at least 6 times annually.
I have always found it excellent.
Every member of staff that I ever encountered have been very pleasant and helpful.
Particularly border control.They always give a warm jolly welcome on return .
Keep up the great work

0 star is what is deserved
Appalling attitude from the female supervisor at security waited nearly 30 minutes for a bag to checked not only was this so called supervisor causing stress to customers abut also to the members of her team by refusing to help a member of staff absolutely disgraceful should be sacked for been disrespectful to customers and her team

If you're flight is delayed past 2330, you're basically screwed. You need to pay £70 to a cabbie off the meter and the airport management doesn't understand that reflects badly on their airport.

If I could leave 0 star I would. It’s the cheapest mankiest airport in the UK. Absolutely scandalous the owners promised an amazing refurb - now it’s like a second hand ikea store. Deeply depressing place to be.

Arrived at the Airport in good time yet we missed our flight due to security queue, and only 2 lanes out of the 6 open for the amount of people security couldn't give a toss, many missed the flights would never fly in or out of there again pay the extra and use the city airport wife suffered an asthma attack because of it airport complaint going in tomorrow

I was in the queue through security on Sat 9th November- it was a shambles only 2 security lanes open - unhelpful staff - so many people missing or on the verge of missing flights- it was thee most stressful situation!!!….. An airport that facilitates flights but cannot process the passengers is not fit for purpose!!
Unfortunately looking back at the comments on this site- nothing has changed over past few months- this is an ongoing problem- so the apologies about staff shortages is just lies!
It will be a very long time before we put ourselves through such a stressful situation!
How can they call themselves an ‘International Airport’….. embarrassing!!

Having Dublin Airport which operates at its full capacity just two hours drive from Belfast should normally be a dream opportunity for an other international airport close by to expand its destinations list, flight frequency, attract new passengers (including the ones from NI who have no option now but to travel from Dublin).
But not for BFS ... Management at Belfast International Airport just does not see it as a chance, they seem to be happy with the existing domestic flights and just a few international ones once or twice a week.
Their it is as it is and why bother attitude seem to apply to basically everything at this airport and everyone can clearly see it from the moment of crossing the airport doors.
Its happening for so many years now that I doubt anything will change anytime soon ... unless someone competent will take over the management of this airport.

Do the management of this airport not take into consideration or even read the customer reviews? This is an appalling airport and an absolute disgrace to N. Ireland. Yet nothing ever changes! The customer always suffer.

If I could rate it less than one I would. This is the worst airport in the UK. Security queue right back to the door on a Sunday morning in the off season. Why do they even have six security lanes and six new scanners if they only ever use two? Baggage reclaim is absolutely shocking. You will be waiting on your bags for over an hour while other people’s bags (who aren’t even through passport control) sit there taking up the whole carousel (again only two). This airport has a serious operations management problem, chronically short staffed, and clearly underpaid, overworked staff.

We have flight to Turkey with kids on September one child was 8 months. We have baby food Ella's pouches for him for our holidays for all week.so we arrive 2 hours before our flight and security department we stuck with baby food young girl she checked every single pouch which we had 20 for baby.so takes ages to get back hes luggage..then we heard last call to our flight...we ask her how long she checking she said i have check all.we said our flight could be missed she said i still have check all i can't give back to you..so that was option leave baby food to her or missed our flight..so i said her you check 6 pouch in half hour and you still don't understand nothing wrong with then it's baby food she said i don't care..so i said look if you need baby food keep it give our bag and we run all the way to plain..we was last people get in plain with 3 kids..so she wasn't human..even i have different liquids in my bag whick nobody check them...we was very angry about this...when you check on Google information about baby food which says we allowed all baby food. So whats right i don't understand...