Niqui was great at getting my problem sorted! As far as customer service goes, they get 5 stars. The quality of the mat however is what brings this review down a bit. Completely falling apart after on... Toon meer
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The app is fun and the experience is genuinely a great time (my swing has improved substantially because of this), however I was a little disappointed when my mat broke down after only about a week of... Toon meer
Needed to change the shipping address after ordering, Niqui was so helpful and the change was made promptly, i received an email confirming everything was in order just an hour after submitting the re... Toon meer
Niqui was the contact. When the order went missing, Niqui responded my e-mail within 2 hours. She resolved the shipping issue and sent a replacement. I have now had the chance to use the simulato... Toon meer
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You were available and responsive
You were available and responsive
Great Customer Support experience!
I had requested a return for the Golf at Home product. I was contacted by Mark in Product Support. He described other options that I could consider. In the end I decided to stick with the return and Mark started the return process. Several days later I decided I wanted to keep the product. I emailed Mark and told him to cancel the return. He also gave me a $25 dollar refund for deciding to cancel my return request. Mark was knowledgeable about the process and a pleasure to work with.
I had a great experience with Golf Daddy
I had a great experience with Golf Daddy. Although, it was not exactly what my son and I were looking for, I did have very good graphics and great looking golf courses.
We decided to return the Golf Daddy. I clicked on the refund button and was sent right away to Coach Mark. Coach made the whole return process so easy. I had several questions and of course they were not at the same time. Mark answered each question quickly and professionally. I will definitely continue to watch out for all Benchmark products and tell all my golf friends about Benchmark products and how GREAT I was treated by Benchmark representative Mark. Thank you,
Steve Nunez
Mark was the one helping me and he…
Mark was the one helping me and he really helped, he was quick to respond and was able to resolve the issue very clearly and effectively. I am very satisfied with the customer support that I received from Mark.
The response was prompt and thorough
The response was prompt and thorough. I feel much more comfortable about my situation now that your service has confirmed that you have my order and my correct address. I look forward to using your product. Thanks for the support.
Mark helped me out
Mark helped me out. A part of the bracket that holds the cell phone. What's missing a piece? And he shipped out a brand new tripod to replace. Just that little bracket . So far so good on customer service.
Coach Mark was very responsive to…shipment changes
Coach Mark was very responsive to changes in my order (less than 5min response time). I am looking forward to using the product as it has very high reviews
Coach Nikki was so great at helping me…
Coach Nikki was so great at helping me change my order address!!
Great customer service with coach mark.
Well i ordered this as a birthday present, expecting it to be here before then, coach mark explained that they only do shipping on weekdays, Coach mark really helped me see the delivery process a bit more clearly thanks coach mark.
Had the wrong email on my order
Had the wrong email on my order. Coach Mark helped me resolve my issues and get the order number and receipt that I needed.
Coach Mark has been extremely helpful…
Coach Mark has been extremely helpful in troubleshooting and resolving the issues I was having. I don't think I've ever had someone reply to emails related to this so promptly and for that I am very grateful. Mark you have exceeded my expectations and I know you will go far in what you do! Again, thank you so much!
I have had to reach out to the support…
I have had to reach out to the support team a couple times (due to my error) and they have been so wonderful to deal with. Coach Mark and coach Nikki both responded immediately and resolved my issue. It has been nice to deal with a “person”! Thank you so much!!
Prompt response answering my question
Prompt response answering my question. Ty
Coach Mark at golf daddy was a great…
Coach Mark at golf daddy was a great help in getting my order to me quickly and correct. He was able to get the carrier straight as they had a problem finding my address. I have the system now and I love it so far. Thanks for your help Coach Mark. The golf daddy system is easy to setup and give great feedback on your golf swing
Customer service was very supportive.
Excellent Customer Service
I reached out to Golf Daddy regarding an issue with our tripod. I was contacted quickly and the issue was resolved immediately. We were back to swinging away this afternoon. Coach Mark made the process easy and effortless on my part. I truly appreciate the amazing customer service that was provided.
Coach Nikki was very helpful when I…
Coach Nikki was very helpful when I ordered to the wrong address! Took care of everything, great customer service!
Not what we wanted but what a professional approach
I bought two of the products but it didn't really do what we needed it to do, but the company was awesome about respecting our misunderstanding of the product and coach mark helped us step by step to return the product. We will watch the process of their evolution for the future but we do want to express our appreciation to coach mark and his help.
Product & Customer Service- A +
Great product and equally great customer service. Coach Mark and Coach Nikki, were a pleasure to work with throughout the process.
Excellent customer service
My purchase was lost by the courier…however, COACH MARK was very helpful in expediting a new shipment. Very prompt response once I inquired as to where my package was.
Tracie J
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