Purchased trainers as a gift. Unable to find them elsewhere so I tried a website I had not used before. Good value for money. Took a while to arrive but I was expecting this as comments made in previo... Toon meer
Bedrijf heeft geantwoord
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My Nike Air's finally arrived after 3 weeks. Happy with the trainers and the price was good compared to other retailers. I was unnerved by them not picking up the phone and taking a few days to... Toon meer
Bedrijf heeft geantwoord
After reading other experiences I realise I have most likely been scammed… website looks legit and I got taken in by the genuinely interesting and stylish designs I hadn’t seen before. I thought wow s... Toon meer
Bedrijf heeft geantwoord
Order took over 3 weeks to arrive and I’m pretty sure the trainers are fakes. Ignoring phone calls and emails. Do not order from Bennimarceau. Fingers crossed I’ll get some cash back from my bank.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
BenniMarceau is a premier online retailer of premium footwear and apparel based in the United Kingdom. Inspired by the intersection of sport, art, and culture, we curate a diverse portfolio of both established leading brands and emerging fashion labels. Established on 8 November 2023, we are dedicated to delivering style, quality, and contemporary fashion directly to consumers across the nation. Apparel | Footwear | Style
Contactgegevens
FLAT 23 GROVE HOUSE, WAVERLEY GROVE , N3 3PU, LONDON, Verenigd Koninkrijk
- 0330 043 4988
- customerservice@bennimarceau.com
- bennimarceau.com
2,2
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41 reviews
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No star actually.
It was a mistake to have ordered from here without going through reviews. The fact that the website is functional should be illegal. After 12days of wait I realised that the product I ordered won't be delivered. I got to the customer service who was telling me that they didn't receive my payment. I had to report to my bank who took up the process of retrieving the money back. Don't be tricked by the mouth watery price guys,stay safe
16 april 2025
Review zonder uitnodiging
Antwoord van BenniMarceau
Hi there. Please accept our sincerest apologies for this frustrating experience. It is never our intention to mislead our customers, and we regret the breakdown in communication regarding your payment. We want to investigate what went wrong with our customer service team. Please feel free to reach out to us at customerservice@bennimarceau.com if you would like to discuss this further.
Actually no stars !
Actually no stars !
I ordered on eBay 28 January money gone very quickly! I was excited I always wanted this colour!
But the service is zero . I chased chased and chased I received a few replies:
- on way
- been cancelled and refunded
- on way
So today is April still no money no order
It’s very upsetting !
I still hope they will send my money or my order!
I reported to eBay I’m waiting for their reply
28 januari 2025
Review zonder uitnodiging
Antwoord van BenniMarceau
I am truly sorry for the stress and confusion. I checked your order, and a full refund was issued. Because the case is reported to eBay, they handle the final transfer back to your card, which can take a few days.
Avoid
It’s been over a month and still no sign of my trainers
23 februari 2025
Review zonder uitnodiging
Antwoord van BenniMarceau
Thank you for your feedback, We are deeply sorry that your trainers have not arrived after more than a month. This is definitely not the standard of service we aim to provide.We want to resolve this for you today. Please contact our support team directly at customerservice@bennimarceau.com with your order number. We will look into the shipping status immediately and make sure you receive a full refund or a fast solution.
SCAM
SCAM. Shoes never sent. Sellers stopped returning emails. No sign of shoes or refund. Order was 2 months ago and doubt I will ever receive my money back.
20 januari 2025
Review zonder uitnodiging
Antwoord van BenniMarceau
Hello. We are deeply sorry for this unacceptable delay and the lack of communication regarding your order. This is certainly not the standard of service we aim to provide. We want to resolve this for you immediately. Please contact our management team directly at customerservice@bennimarceau.com with your order number. We will track down your package or issue a full refund immediately.
Do not order from this company!
I purchased two pairs of trainers, and it took two weeks for them to arrive, but this was only after I opened a case through PayPal highlighting the issue. When they finally arrived, one pair was the wrong size, and the other wasn’t true to size. I also highly doubt they were genuine trainers.
Getting a response about returning them was another nightmare. I had to open another PayPal case just to get the return instructions and to ensure I got a refund. On top of that, I had to pay for the return shipping myself. They finally agreed (through PayPal) to issue a refund, which I eventually received, but the whole process was frustrating and unnecessarily difficult.
I would strongly recommend avoiding this company. Buy from a reputable and genuine business instead. AVOID!!
11 januari 2025
Review zonder uitnodiging
Antwoord van BenniMarceau
Hello. Thank you for your feedback, and we sincerely apologise that your purchasing and return process was so frustrating. We are glad to confirm that your full refund has been successfully processed. We take your comments about our response times seriously and are actively working to improve our customer support. Please be assured that we only source 100% genuine products directly from trusted suppliers. We are sorry we missed the mark on this occasion, but we appreciate you bringing these delays to our attention so we can improve.
Delivered. Communication needs work
My Nike Air's finally arrived after 3 weeks.
Happy with the trainers and the price was good compared to other retailers.
I was unnerved by them not picking up the phone and taking a few days to respond to email. Who ever it is really needs to work on their customer services communications process. All present and correct though, finally. Would use again knowing this.
29 januari 2025
Review zonder uitnodiging
Antwoord van BenniMarceau
Thank you for your feedback! We are glad you love your Nike Airs and the price. We truly apologise for the communication delays. We are working hard to improve our customer service response times. We look forward to serving you better next time!
Order took over 3 weeks to arrive and…
Order took over 3 weeks to arrive and I’m pretty sure the trainers are fakes. Ignoring phone calls and emails. Do not order from Bennimarceau. Fingers crossed I’ll get some cash back from my bank.
Update: Trainers are confirmed to be fakes by legit Hoka retailer. The plastic smells cheap and compared to real trainers stitching in wrong place.
2 januari 2025
Review zonder uitnodiging
Antwoord van BenniMarceau
Hello. We take claims regarding product authenticity extremely seriously. We want to state unequivocally that Bennimarceau only stocks 100% genuine products sourced from verified suppliers. We are deeply concerned by your update and sincerely apologise for the delays you experienced with shipping and communication. Please contact our senior management team directly at customerservice@bennimarceau.com with your order details and the information from the retailer you visited. We want to investigate this immediately and ensure your case is fully resolved.
Avoid
Avoid - trainers were the best price on the web but took an age to arrive - and did not get a response to chasing messages until pay-pay chased them - know very little about the trainer market but I'm not wholly convinced these are genuine branded trainers or possibly some sort of grey import or stolen to order maybe who knows - if you want a amazon next day peace of mind shopping experience then pay a bit more and go elsewhere.
15 januari 2025
Review zonder uitnodiging
Antwoord van BenniMarceau
Hello Antony, thank you for sharing your feedback. We are glad you got the best price on the web, but we sincerely apologise for the delivery delay and the breakdown in communication. This does not meet our usual customer service standards. We want to firmly reassure you that we only source 100% genuine products directly from authorised distributors. We do not deal in grey imports or counterfeit goods. Because we work hard to secure the lowest possible prices, our delivery and processing times can occasionally take longer than standard next-day services. We are actively working to improve our response times so our customers never feel left in the dark. If you have any further questions, please reach out to us directly at customerservice@bennimarceau.com so we can make this right.
I ordered the item on the 8th of…
I ordered the item on the 8th of December for a Christmas present. I contacted customer service several times just to be told it would arrive soon. I still haven’t received the order or a refund. Please stay away from ordering from this company!
8 december 2024
Review zonder uitnodiging
Antwoord van BenniMarceau
We are incredibly sorry for this experience and the delay. This is absolutely not the standard we aim for, especially for a Christmas gift. We want to make this right immediately. Please send us a direct message with your order number and email address so we can locate your account, track the package, and issue a full refund right away.
Don’t order…
Took over 3 weeks to arrive and didn’t turn up on time for Christmas! I emailed a few times but they were quite rude and couldn’t care less. I’m not even sure the trainers are authentic!
11 november 2024
Review zonder uitnodiging
Antwoord van BenniMarceau
We are deeply sorry for the delay and the poor experience you had with our team. This does not reflect our service standards. We source all our trainers directly from official distributors and guarantee 100% authenticity. We want to investigate your interaction and make this right. Please contact us directly at customerservice@bennimarceau.com with your order number so we can look into this immediately.
Ordered trainers 3 weeks before…
Ordered trainers 3 weeks before Christmas for my boys present. Didn’t arrive and no answer when questioned where my order was.
However they did arrive eventually, so bonus there.
12 december 2024
Review zonder uitnodiging
Antwoord van BenniMarceau
Thank you for your feedback. We are glad the trainers arrived, but we are truly sorry for the silence and stress before Christmas. That is not the standard we aim for, and we are working hard to improve our holiday communication.
Nice trainers, slow delivery
At first I thought I got scammed, as delivery time was around 3-4weeks. Costumer service assured me of a date if there was any delay, and responded to every email. I, of course, checked the box and shoes for authentication and I was very pleased. The trainers are really nice and despite the long wait I am happy with my order.
26 januari 2025
Review zonder uitnodiging
Antwoord van BenniMarceau
Thank you so much for your review! We completely understand that a long wait can be worrying, so we are glad our team could keep you reassured. We are thrilled that you are happy with the trainers and their quality. Thank you for your trust and your patience!
Nike P6000
Had to send a few emails as delivery took longer than I expected (3 weeks). Good communication from BenniMarceau. Trainers arrived today and it was worth the wait, great product!
26 januari 2025
Review zonder uitnodiging
Antwoord van BenniMarceau
Thank you so much for the lovely review! We are so glad our team could keep you updated during the three-week wait. It is wonderful to hear that the trainers were worth it and that you love the product. Enjoy your new shoes!
Excactly the same experience as the…
Excactly the same experience as the other person. I guess that's £90 I'm not getting back!
21 januari 2025
Review zonder uitnodiging
Antwoord van BenniMarceau
I am truly sorry for this stressful experience. Please do not worry, you will absolutely get your £90 back. I have just issued a full refund to your account. You will see the money back in your bank within a few days. Thank you for your patience.
DO NOT USE!
DO NOT USE!
As per the other reviews, this is obviously a scammer. The website looks good, but it's not a reputable company or seller. The address is just a flat near Finchley. Made an order over a week ago and nothing has been dispatched. I've tried contacting them via the website and two different phone numbers, and I've been ignored. I've asked for a refund but don't expect to hear anything back. Luckily I used PayPal so I should get my money back, but I'll have to wait a week or two for it. People like this make me sick to my core.
6 januari 2025
Review zonder uitnodiging
Antwoord van BenniMarceau
Hello. We are sincerely sorry for the delay in dispatching your order and for failing to respond to your calls and messages. We completely understand why this lack of communication caused you such frustration and worry, and we apologise for letting you down. Please be assured that we are a legitimate, growing local business, though we clearly missed the mark on your order. We want to resolve this for you immediately so you do not have to wait weeks for PayPal. Please contact us directly at customerservice@bennimarceau.com with your order number, and we will manually approve and issue your full refund today.
The shipment took 3 weeks!!
The shipment took 3 weeks!!! Now I want to return the article and in order to speak with customer service through email and chat is taking ages! Horrible services
10 januari 2025
Review zonder uitnodiging
Antwoord van BenniMarceau
I sincerely apologise for this horrible experience. Waiting three weeks for shipping is already frustrating, and waiting for customer service makes it worse. This is not the standard we want for you. Please check your inbox, as I have just emailed you the full return instructions and a prepaid label to speed this up.
Order never sent
I ordered an item on 11th December which I was told was in stock. It was a Christmas present. Today is the 27th December and it still hasn’t been shipped. I assume this website is a scam. Will be arranging a charge back with my credit card company.
11 december 2024
Review zonder uitnodiging
Antwoord van BenniMarceau
Hello. We are deeply sorry that your order did not arrive in time for Christmas and for the severe lack of updates. We completely understand your frustration and anger regarding this delay. Please rest assured that we are a legitimate business, and this is absolutely not the standard of service we aim to provide. We resolve this for you immediately. Please contact our management team directly at customerservice@bennimarceau.com with your order number. We cancel the order and process a full refund right away so you do not have to wait for a bank chargeback.
Scam website-same issue as below…
Scam website-same issue as below review, ordered an item which never arrived, having to make a claim via PayPal to get my money back! Grammatical errors all over emails and full of lies
11 december 2024
Review zonder uitnodiging
Antwoord van BenniMarceau
Hello. We are very sorry to hear that your order has not arrived and that you have experienced poor communication from us. We hold ourselves to a high professional standard, and it is disappointing to hear that our recent emails did not reflect this. Please be assured that we are a legitimate business and want to make this right. We are happy to cooperate fully with PayPal, but if you would like us to resolve this and issue your refund directly and immediately, please contact our team at customerservice@bennimarceau.com with your order number. Thank you for your patience.
If I could give no stars for this…
If I could give no stars for this company, I would. As per the previous review I also placed an order on the 4th December. I’ve left voicemails & they don’t call you back. I’ve emailed them and they’ve given me different delivery dates with no sign of the goods I ordered!! I will be reporting them to the Trading Standards, they shouldn’t be allowed to be trading. They have my money and my son is without his Christmas present. DO NOT BUY FROM THEM!
23 december 2024
Review zonder uitnodiging
Antwoord van BenniMarceau
We are deeply sorry for letting you and your son down. There is no excuse for giving you conflicting delivery dates or failing to return your calls, especially for a Christmas gift. We take your feedback very seriously. We want to investigate your order immediately to either locate the package or issue a full refund right away. Please email us directly at customerservice@bennimarceau.com with your order number and the name on the account so our management team can handle this for you personally today.
Do not purchase from this company
Do not purchase from this company, I ordered an item on the 4th December and it still hasn’t arrived. Despite me trying to email, call, chat with this company, I am still no further on. Shocking service, when I called a grumpy guy just said “hello” I had to squeeze any information out of him - very unprofessional indeed!
Edit - The item arrived on the 27/12/24, very poorly packaged and no apology for the delay. I complained to PayPal and I received a tracking number on the 23/12/24 from the seller, saying the item would be with me by the 24/12/24, sadly it wasn’t. Will not be using this company again!
23 december 2024
Review zonder uitnodiging
Antwoord van BenniMarceau
Thank you for updating your review, and we sincerely apologise for this experience. It is unacceptable that your item arrived so late, poorly packaged, and that our phone service fell so short of professional standards. We are addressing this internally with our team to ensure all calls are handled properly. While we know the holiday season was frustrating, we want to ensure you are fully supported. Please contact us directly at customerservice@bennimarceau.com with your order details so we can offer a proper resolution.
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