I would like to leave a review for Sandra a waitress in the Bents cafe. I'm not sure these hard working ladies are called waitresses? Sandra is always hard at work whenever I pass by her, she always... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I ordered a Weber Gas BBQ from Bents. They initially informed me that I wouldn’t receive the BBQ for 2 weeks, so I got in contact with them to explain that most other websites would provide next day... Toon meer
Absolutely disgusting bents cafe staff. Disabled parents went yesterday and asked for 2 lattes and could someone take them to the table. The lady serving pulled her face and said I got a gammy leg. So... Toon meer
I placed an order for a gift card for a friends birthday, on Wednesday 3rd April thinking it would arrive by Saturday the 6th April, it did not arrive until Monday the 8th. Please state how long... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established in 1937, we’ve always remained focused on providing fantastic service in relaxing surroundings. Premium quality, home grown plants and expert garden advice remain at the core of our business, but through our creative and dynamic approach to everything we do, we are now regarded as one of the best and most innovative garden & home retailers in the country.
Contactgegevens
Warrington Road, WA3 5NT, Glazebury, Verenigd Koninkrijk
- 01942 266300
- heretohelp@bents.co.uk
- bents.co.uk
3,7
Gemiddeld
5K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Lovely dog bed very pleased with it
Lovely dog bed very pleased with it. Good value for money.
28 januari 2024
Prompt delivery and well packed
Prompt delivery and well packed, great reduction in product bought , it was 6 pounds cheaper than a leading online store
26 januari 2024
Antwoord van Bents Garden and Home
Thank you for letting us know about the high standard of service you received from our Online Store; it is also lovely to hear that you found our products to be competitive.
We hope you will return in the future.
Kind regards
M Bent
Deer and fox throw
I bought a beautiful woodland themed throw with deer and foxes on it. Well priced. It is lovely and soft and very good quality. Feels quite luxurious. Feels and looks much more expensive than the amount I paid for it.Delivery was quick. Very effecient service.
26 januari 2024
Antwoord van Bents Garden and Home
Thank you for your feedback on our Online Store.
It is great to hear you are so pleased with your woodland themed throw and the service you received and we hope you will consider us for future purchases.
Kind regards
M Bent
Bents customer care service.
As can be seen by Bents reply they contacted me directly and fully rectified both situations mentioned in this review. Consequently it would be unfair to base my review on these two isolated incidents. Staff have been spoken to and it has been fully explained regarding the dangers of the hot milk. I am sure neither incident would reoccur.
This review takes in two recent experiences. Number one and the most dangerous. Myself, wife, daughter and grand child went to the main restaurant. Three coffees cake and baby chino were ordered. The baby chino on arrival at our table was giving off steam! I tested it and it was scalding. I returned to the counter with the drink and the woman on the till was a bit taken aback. However the woman who had made up the drink stated and this is a quote "it is a baby chino"! I had to request cold milk be added and pointed out my grandson could have been scalded. This made no impression on the woman. This happened before Christmas. We left and I did not pursue the matter further although I was and remain very annoyed. Number two today I attended at the dog friendly cafe. I waited my turn with my two dogs in a small queue. Once at the till which was pre 10 o'clock I was informed there was no sausage or bacon left. I enquired could some be brought from one of the other cafes to be told no the dog friendly cafe had been hammered earlier and was now sold out! I could have a tea cake, not much use to my dogs. Come on Bents customer service is slipping. There is a butchers department and other kitchens how hard would it have been to get more hot food delivered to that
23 januari 2024
Review zonder uitnodiging
Antwoord van Bents Garden and Home
Thank you for taking the time to leave a review.
We are so sorry to read of your experiences, it is not the service standards we expect and want to deliver, so we would very much like to speak with you to personally apologise and would be grateful if you would please email me a contact number to m.bent@bents.co.uk so we can call you back.
However, in the meantime I can only apologise that you did not receive the high standard of service that we expect and your feedback has been very much appreciated and taken on-board; we will be re-training and re-briefing our colleagues, not only on our service standards but also our guidelines for preparing coffees.
Once again thank you for bringing this to our attention and I sincerely hope you will get in touch.
Kind regards
M Bent
Enjoyed our visit yesterday
Enjoyed our visit yesterday. Must thank Kieran in the restaurant. My friend and I got confused with our order and he was so patient and welcoming. A credit to your business.
20 januari 2024
Review zonder uitnodiging
Antwoord van Bents Garden and Home
Thank you for letting us know you enjoyed your recent visit to our Restaurant and that you received great service from our colleague.
We will share your kind words with him and ensure he is recognised through our internal colleague recognition scheme.
Hope we may welcome you back again very soon.
Kind regards
M Bent
Beware Bents online store
Beware Bents online store. I bought 2 Henry Bell bird feeders as they had them instock. 4 days later when I am expecting delivery I receive an email saying we don't have the stock, unbelievable. Is it your customer serivices that is ultra slow or your computer system needs replacing. Extremely disappointed. VERY POOR ALL ROUND.
18 januari 2024
Review zonder uitnodiging
Antwoord van Bents Garden and Home
Thank you for your review on our Online Store.
We can only apologise for any disappointment and inconvenience you were caused; I understand our Online Team have been in touch to apologise and explain that there was a discrepancy in our stock system and as such our team were looking for the items for your order when in fact we had none in stock.
I am sorry that it took us so long to communicate this to you, but we did so as soon as it became apparent that we did not have the bird feeders in stock.
Constructive feedback is very important to us as it does allow us improve and we are looking into measures to avoid this happening again.
Once again we are so sorry and if we can be of any further assistance, please do not hesitate to get in touch.
Kind regards
M Bent
excellent service and product
Very easy purchase no fuss quick and easy to buy. Delivery was quick and on time also with good delivery updates.
The Christmas tree I purchase is absolutely gorgeous.
26 december 2023
Antwoord van Bents Garden and Home
Thank you for leaving a review on your experience of our Online Store.
We are so pleased to read that you received a high standard of service and that you are pleased with your Christmas Tree.
Hope you will visit again in the future.
Kind regards
M Bent
Great staff and excellent place to visit
A great place to visit and shop, as we do on many occasions. We have always found all the staff to be friendly and helpful, and after our visit today, we wanted to say a particular thank you to an employee, Sam Dunn, who we felt went 'above and beyond' with excellent customer service in sorting out price adjustments on recent purchases. We very much appreciated the time she gave us on a very busy shopping day.
14 januari 2024
Review zonder uitnodiging
Antwoord van Bents Garden and Home
We are delighted you enjoy visiting and your feedback on our colleagues is very much appreciated and will be shared with them.
Thank you also for letting us know about the great service you received from our colleague, Sam; we always feel very proud to hear that our colleagues go above and beyond and I will ensure your kind words are passed onto her and that she is recognised through our internal colleague recognition scheme.
We hope you will continue to enjoy visiting and thank you for sharing your experience with us.
Kind regards
M Bent
Shop is great
Well my husband and I came to have a good look round shop yesterday. Very good sales on which was brilliant.
So went to restaurant to get something to eat. We all decided on soup of the day. Which we all thought it was very good. I did ask the lady who served us was it any way spicy or peppered as cant eat anything like that. Lady said would you like to try some I said would that be okay. She gave me a dish to try it. Which was fine.with the bread too. We decided to get a custard slice which was very nice but I had 2 spoons of it then I saw as I thought was ant🐜. It put me off so I decided to take it back to lady were cakes where. She said oh looks like a fruit fly. I asked can I take another piece please she said do you want something else. I said no just custard slice which I thought was nice apart from either ant or fruit fly either way I wasn't going to eat something that's been walking over my food.
This is second time I have complained about my food. Which isn't very good.
You can ask lady on cake counter was this right. Don't know her name but around 1pm to 2.30pm
Let's hope next time it will be right and I won't have to complain again. Mrs S. Field .
10 januari 2024
Review zonder uitnodiging
Antwoord van Bents Garden and Home
Thank you for taking the time to leave a review following your recent visit.
I am delighted to read that you and your husband enjoyed browsing our One and Only Sale and thank you for choosing to dine with us too.
Thank you for letting us know about the high standard of service you received from our colleague, it is lovely to read that she was helpful when selecting your meal, however I can only apologise for any disappointment caused with your home-baked Custard Slice.
We adhere to strict hygiene guidelines and so I have asked our dining team to look into improvements to avoid this happening again, so thank you for bringing this to our attention and we hope that you enjoyed your Custard Slice.
Kind regards
M Bent
The solar lights I ordered brighten up…
The solar lights I ordered brighten up my outdoor space beautifully, and the secured delivery was a bonus. I've recommended this store to my friends for sure.
7 januari 2024
Review zonder uitnodiging
Antwoord van Bents Garden and Home
Thank you for such a lovely review on our Online Store.
It is lovely to hear that you are pleased with your solar lights and the high standard of service you received.
We hope you will return in the future and thank you for your recommendation.
Kind regards
M Bent
Disappointed with food
Had a scone and drink so disappointed scone was dry neithermysf or husband only ate about half. Didn't really fancy much else not good choice of soup for us looked at other food but nothing appealed. Thought couldn't ho wrong with a scone but I was wrong
9 januari 2024
Review zonder uitnodiging
Antwoord van Bents Garden and Home
Thank you for your feedback following your recent visit to our restaurant.
We are sorry for any disappointment caused with our menu on the day of your visit, we always aim to have a variety of hot and cold dishes each day and of course, where possible we will tailor dishes to suit personal tastes, so please ask our colleagues.
It is also disappointing to read that our scones were not to our high standards; they are such a popular item that we haven’t changed the recipe since they were introduced over 30 years ago. I am sorry and had we known on the day we would have been only too happy to have replaced them and shared your feedback with our bakers.
Please accept our sincere apologies and if you do have any feedback during any future visit, please ask for our Duty Manager so we may assist you immediately and in person.
Kind regards
M Bent
Lots of items were broken when arrived
26 december 2023
Antwoord van Bents Garden and Home
Thank you for your review on our Online Store.
It is so disappointing to read that your purchases did not arrive in a perfect condition; they should have been securely wrapped and I can only apologise.
Your feedback has been shared with the team to ensure they remain fully focused when packing products and we’ve also reminded our couriers to handle all packages with care.
Thank you for bringing this to our attention and I sincerely hope this will not deter you from using our Online Store again in the future.
Kind regards
M Bent
I was so disappointed I was really…
I was so disappointed I was really looking forward to receiving my order and then got a notification one item was sold out and then when the order arrived I was horrified to find 3 of the items were broken one of them quite badly so I will have to now return it
26 december 2023
Antwoord van Bents Garden and Home
Thank you for your feedback; it is very much appreciated.
We are so sorry for any disappointment you have been caused with your recent order and can only apologise for not only one item being out of stock, but also for some items not being in perfect condition; it appears they may have been broken in transit and we have shared your feedback asking our colleagues to ensure all items are securely packaged and our couriers to handle them with care.
I believe you have returned the items to store for a refund, however if this is not the case please contact us, (m.bent@bents.co.uk) so we may assist you.
Once again please accept our apologies and thank you for bringing this to our attention.
Kind regards
M Bent
Item arrived damaged
Item arrived damaged , not in transit because was small item delivered in excessively large packaging , had to make a trip to the tip to dispose of it !
Item is ornamental , had ribbon etc hanging off . no replacement available online so will have to keep and glue bits back on.
Very poor
26 december 2023
Antwoord van Bents Garden and Home
Thank you for your feedback.
We are so sorry that the item you ordered was not packaged securely; I believe our Online colleagues have been in touch asking for images, so please email them to me at m.bent@bents.co.uk and we will investigate further as this is certainly not the standard we expect and we will address your concerns with our colleagues.
Please accept our sincere apologies for the disappointment and inconvenience you have been caused and we look forward to hearing from you.
Kind regards
M Bent
Antwoord van Bents Garden and Home
Thank you for letting us know about the high standard of service you received from our Online Store; we hope to be of assistance again in the future.
Kind regards
M Bent
I ordered two of same item only one…
I ordered two of same item only one came however I was notified. You shouldn't have taken payment for two. Also one of my items is broken so I will have to return. Very disappointed from a store which is usually A +++
26 december 2023
Antwoord van Bents Garden and Home
Thank you for your feedback on your experience of our Online Store.
We are so pleased that you have previously enjoyed visiting but am sorry on this occasion you were so disappointed that we were unable to fulfil your order.
Items do sell out very quickly during our One and Only Sale; we do take payment upon completion of placing an order as we believe we do have the stock, however occasionally there are some discrepancies and as soon as we are aware we process a refund.
I understand our Online colleagues have been in touch as we would like to investigate how one of your items arrived broken, so please email an image to me at m.bent@bents.co.uk so we can investigate.
Once again thank you and we look forward to hearing from you.
Kind regards
M Bent
Disappointing online order experience
Really disappointed to be one of first to order online in the Xmas sales; to then have half my order cancelled due to stock availability. Then upon receipt of my order - 4 items were broken; and 1 wasn’t received.
I was refunded but don’t have most of my order.
25 december 2023
Antwoord van Bents Garden and Home
Your feedback on our Online Store is very much appreciated so thank you for taking the time.
We can only apologise for any disappointment caused with not only being able to process your entire order but also that items were broken; this is not what we expect as we should have been focused on ensuring all your items were securely packaged and your feedback has been shared for future improvement.
I am so sorry and thank you once again for letting us know.
Kind regards
M Bent
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.