Berkfield Home Reviews 

I bought some shelves from this company but they came without the brackets. The incompetence of customer service dealing with this is unbelievable. Constant questions , asking to see photographs and eventually telling me the shelves don’t have brackets. They should. The photo and parts list has brackets and screws listed. Now after over a week of correspondence I have to send a photograph of the shelves. No idea what this will prove. At some point I’ll have to waste more time waiting in while they collect the unusable shelves.

Very weird how you can't find a phone number for this company!
You can only deal with them by email which is replied to by a different person everytime.
They know exactly have s**t their products are and try to palm you off by offering a 25% discount to keep the utter rubbish they have sent.

I really really wish I had read these reviews before ordering.

Next stop the bank to cancel the payment as I doubt im going to get a refund 🤯🤯🤯🤯🤯 Furious 😠 😡

Purchased the Berkfield Highboard White 68x39x107 cm Steel and, having build self assembly / flat pack items for over 30 years, I have to say this is one of the most impractical and poorly designed items I have had the misfortune to have purchased.

Despite having to chase failed delivery of the storage cupboard up on more than one occasion, it arrived and was an absolute nightmare to assemble (only manage part assembly and had to give up!). Instructions were cryptic, and while I like problem solving, this was a step too far!!!! The instructions were impossible to get to grips with (I have been able to follow complex flat packs previously for wardrobes etc.). Holes in places where you could fit a slim screwdriver meaning screws had to either go in at an angle or be left out, flimsy metal sheets meaning two people have to be present at all time for the assembly due to wobbling pieces. Screws would not always align with holes and should you get one thing wrong, you have to dissemble the whole lot and off you go again. There were many parts that could have been pre-assembled (e.g. doors, back wobbly panels), For the price of this product, I would have expected better quality and better instruction as well as more bits pre-assembled.

NEVER AGAIN would I purchase this or other products like this!!!!

Having tried to email as requested, I receieved the following:
Your email couldn't be forwarded from [INSERTED THE EMAIL YOU GAVE] to another email address.

Relivix
Your message wasn't delivered because the destination email system rejected your message for security or policy reasons. For example, the email address might only accept messages from certain senders, or it might not accept certain types of messages, like those larger than a specific size.

Hmmm

I bought 2 x 2 chairs. There were 2 bolts missing from each pack. I requested 8 bolts and was sent 2. I requested further bolts with no success. The replies were obviously AI generated. At this point I was so fed up, I requested a refund. We eventually agreed to a settlement and I have kept the chairs. The chairs are comfortable, but the instructions are too small to make it easy to construct. The customer service is less than useful. It was a painful process and I’m hopeful that I can enjoy them next summer!

Holly was great. Clear and quick communication with customer service.

Although product was delivered a few days late, I found their customer service good. Product was excellent. I ordered 2 but due to lack of space needed to return one. This was easy and I was refunded my money promptly.

I was very satisfied with the service I received . This is a good company with excellent customer service .

I had an issue with the return however the team help me quickly with reply and support

Most impressed with the cusomer service provided by Holly. Will definitely use again.

Very quick and helpful response to the customer care team

Holly was exceptional in responding to my query very promptly and provided some of the best customer service I have received. Her care and professionalism made the whole experience stress free.

Lots of variety of everything and great customer service

Really awful company. It took absolutely ages to get a response from customer services, and even after receiving a damaged and broken item, my first offer was only a 25% refund.

I repeatedly explained that I wanted a full refund because the item was flimsy, not as advertised, damaged, and even missing the stickers. The door also didn’t even fit properly and was hanging over the side. I sent photo evidence of all of the damage and issues, yet I was still told that 50% was the maximum refund I could receive.

I also had no luck getting help through Debenhams. The customer service was terrible — there was so much unnecessary back and forth, and the responses felt completely robotic. Towards the end of my emails, I was literally having to ask, “Can this please be sped up?” because we were constantly going back and forth without getting anywhere.

I should have received a full refund considering the item arrived damaged and broken and was so poor quality that it was going straight to the skip. The sideboard itself was nothing like advertised. It was tiny, flimsy, and honestly no bigger than a toddler’s TV stand.

What makes it even worse is that these units are advertised as previously costing around £800 and now being reduced to around £100. Let me tell you, this sideboard would never have been worth £800. Even as a cheap sideboard, the quality was absolutely awful. It looks like luxury furniture online, but the quality is horrific in person.

I will never use this company again. I ended up shopping elsewhere in the end and would strongly recommend others do the same. Please shop somewhere else — the products may look luxurious in the photos, but the quality is nowhere near what is advertised.

I ordered a bathroom cabinet with a mirror on the front. However this arrived in about 6 pieces and was so heavy, I expected a cabinet ready made not in pieces. Customer services was very helpful and refunded the money for the item.

Had a slight problem with a unit but was sorted out swiftly
Thank you

When I had an issue with the product I bought and wished to return the customer service that I received was very good.

I wanted to return ancoffee table purchase on debenhams store and Holly was my contact.
She was helpful, responsive and very efficient.
I got my refund
Great service