Bestrealdoll Reviews 

271
•
TrustScore 4.5 uit 5

4,4

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Beoordeeld met 4 van de 5 sterren

Good experience with the customer service. At first ik got the wrong doll. After contact I send the wrong doll back and got the ordered doll quickly send to me. Nice doll, good quality and beautifull... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I was nervous at first but give Bestrealdoll a try and they came through with flying colors and not only did my doll arrive on time it was better than pictures will order from them again. Highly reco... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I've purchased a custom made AI doll with free delivery option. Max has kindly sent me the pictures and videos of the doll within 10 days of my purchase for my approval, then shipped it via container.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Incredible experience. Anny arrived in pristine shape, toes are a little wobbly so throw socks on her. Tightest I've ever felt. Makes a cute sound of air coming out upon exit. Great experience.... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Sex toy-winkel

Geschreven door het bedrijf

BestRealDoll’s story started in June 2017 when Andy Smith, a well-known sexologist from Germany, set up his own doll research and development company in Hong Kong, China. Andy had previously led a laboratory team to develop dolls that were comfortable and easy to use, more flexible and changeable, and more wear-resistant. However, after several trips and inspections, he discovered that China has the world's leading and most reliable doll production. Here he could push the bounds of doll production, application and development to create more advanced ideas and designs. To stay focused on his founding purpose, the doll brand he created was named BestRealDoll. Since its foundation in 2017, BestRealDoll sales and reviews have proved that Andy Smith achieved his goal of producing the most realistic sex dolls. In 2018-2019, BestRealDoll expanded with branches in North America, Asia and Europe.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

271 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,4

Alle reviews

(271)

64 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Great experience, and the best deals for dolls

My experience was awesome. Fast shipping on an in-stock US doll (about 1 week). The price was amazing, and doll is beyond my expectations for the price. There is a lot of negative talk about budget doll sellers on forums, so people get scared to order from anything not on the official list of doll sellers on dollforum.com. I think they are trying to keep doll prices high by doing this. Go with Bestrealdolls and save some money, you won't be disappointed.

26 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

quick fast discrete shipping.excellent…

quick fast discrete shipping.excellent doll.made of the best quality and work..doll looks exactly like a real women and feel real.price of the dolls is priced really great and affordable.great customer service.i will be ordering my second doll from them as well.but I'm gonna get me a custom made one.thank the team at best real dolls.

24 juni 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

EU no stock

I bought a doll from European stock to be delivered quickly.

After paying, customer service informed me that they did not have this doll in stock and that they had to send it by boat from China....
I ask to be paid back, they instead offer me to choose another doll in stock at the same price....

I refuse and ask for a refund again, this time they offer to send me the doll I chose by plane from China with less delivery time.
As I clearly understood that they did not want to reimburse me, I accepted but I felt that I didn't really have a choice...
In the end I received the right doll 1 and a half months after my order, they offered me a free option as compensation.

The doll in question is still online and announced in stock in Europe...(irontech jane valentine 150cm)

Even if it ended well for me I do not recommend this seller.

Edit after the answer : Making a stock error happens, leaving a reference that is not in stock is dishonest.

Between my order and the reception you had left this doll in stock, when I wrote here it was still there.
But since your answer I don't see it anymore, I'm happy to see that you finally removed it

12 juni 2024
Review zonder uitnodiging
Logo Bestrealdoll

Antwoord van Bestrealdoll

Thank you for your feedback and for sharing your experience with your recent purchase. We sincerely apologize for any inconvenience you encountered during this process. Your comments are important to us and help us improve our services.

I would like to address the concerns you raised and provide some clarity on the situation:

Stock Availability: We regret the inconvenience caused by the initial misunderstanding regarding the stock availability of the doll you ordered. Upon discovering that the doll was not in stock in Europe, we informed you and offered alternatives. We have since taken action to update our online inventory and remove the listing for the doll in question to prevent similar issues in the future.

Order Processing and Delivery Timeline: After you confirmed your acceptance of the alternate delivery method, we started the production process. Here’s a detailed breakdown of the timeline for your order:
Order Confirmation and Preparation: 1 week to confirm and start the production process.
Production Time: The doll was custom-made and required 2 weeks for production to ensure it met the highest quality standards.
Shipping and Delivery: The doll was shipped by air from our factory in China, taking approximately 2 weeks for delivery to your location. And we bear the cost of air freight shipment. You don't need to pay extra cost.

We understand that this entire process took a little over a month. Given that our factory is based in China, we strive to provide the fastest and most reliable service possible, and we believe the delivery time and service quality were quite efficient under these circumstances.

Customer Satisfaction and Compensation: We appreciate your understanding and patience throughout this process. To compensate for the delay, we offered you a free option, and we hope this gesture helped mitigate some of the inconvenience you experienced.

Future Improvements: We are continuously working on improving our inventory management and communication to ensure a better shopping experience for our customers. Your feedback has been invaluable in helping us identify areas for improvement.

While we are pleased that the issue was ultimately resolved and you received the doll as requested, we understand your frustration and sincerely apologize for the inconvenience. We are committed to providing the best possible service to our customers and will continue to make improvements based on your valuable feedback.

Thank you for bringing this to our attention. If you have any further concerns or if there is anything else we can do to assist you, please do not hesitate to contact us.

Beoordeeld met 5 van de 5 sterren

Beautiful

They took pretty long to ship but the wait was worth it. The doll arrived in peak condition. I thought the site was fake at first because of the gramatical errors on the site but they came through

4 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I absolutely love this company

I absolutely love this company. I have been a fan of the real doll since I first learned about them in 1999 on the HBO show Real Sex. I always wanted one but never purchased one until a few weeks ago. The order process was easy and she arrived on time as expected. I was completely impressed by the product. She is beautiful, soft, and far more flexible than I even imagined. I am super impressed by product and service. I would 100% recommend this company to anyone interested in purchasing a life-sized doll.

17 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Absolutely the best experience!

Absolutely the best experience!
The doll is amazing and the shipping was great.
The packaging was excellent, so good that it took a while to unpack.
I was very hesitant at first to make this purchase but I was pleasantly surprised.
Thank you very much!!

18 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Was skeptical at the beginning.

Was skeptical at the beginning.
But I’ve been doing business with BESTREALDOLL for a while now. I’m waiting on my 4th doll and every single doll I’ve bought from them has blown my expectations out of the water. The dolls are always beautiful and just as described. The customer service is always fast to reply and provide a solution quickly if any problem arises with an order.
100% will continue to buy from them in the near future.

14 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

100% communication and friendly

The staff is always helpful, they help with every step of the process. Great quality product, affordable with fast shipping. I would 100% use this service again, and recommend to anyone close to me.

7 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

My doll is absolutely gorgeous!

The doll I received is absolutely gorgeous. The deep look in her eyes are incredible. I was very skeptical at first but I thought to myself, this is a high-end doll so I’m sure I’ll be happy with it & I was right. She feels very real. Rubbing her from her neck line down to her hands still freaks me out (in a very good way). She just feels very realistic. Now I’m wondering how a full silicone doll would feel. I was so impressed I ordered another doll a week after receiving my first one.
Also, the customer service team is very great. They are very attentive.
Thank you BestRealDoll.

18 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Doll was custom took a long time to get…

Doll was custom took a long time to get to me. But all things considered was well worth it doll is very pretty.. so I will definitely recommend just remember they are on Hong Kong time but will get back to you when they get back to work.

16 april 2024
Review zonder uitnodiging
Logo Bestrealdoll

Antwoord van Bestrealdoll

Thanks for your order. We are very sorry for the long time shipment. As a seller, we also hope the shipping company delivers the products to our customers as fast as possible.

Your order is a custom order with custom options shipping from our factory. All custom orders should be confirmed factory pictures by customers first, then we can ship orders out. There are two shipping method options for custom orders:
1. Shipping by air freight (Average 5-10 business days to USA and Europe, etc)
2. Shipping by ocean freight (Average 30 business days to USA/45 business days to Europe, etc);
(After confirming the factory pictures of custom orders)

We will develop more faster shipping methods in the future. Thanks

Beoordeeld met 5 van de 5 sterren

Their products are fantastic!

14 april 2024
Review zonder uitnodiging
Logo Bestrealdoll

Antwoord van Bestrealdoll

Thanks for your order. We aim to provide great products at affordable prices to our customers. We have launched a lot of new dolls. Feel free to check on our site. If you have any questions, feel free to contact us. Thanks

Beoordeeld met 5 van de 5 sterren

The doll's skin feels very realistic!

The doll's skin feels very realistic!

12 april 2024
Review zonder uitnodiging
Logo Bestrealdoll

Antwoord van Bestrealdoll

Thanks for your order. We have launched a lot of new dolls. Feel free to check on our site. If you have any questions, feel free to contact us. Thanks

Beoordeeld met 5 van de 5 sterren

My product was exactly as pictured when…

My product was exactly as pictured when it arrived. Shipping was fast. Customer service is very good but you have to realize the time difference so don't expect a reply right away.

5 april 2024
Review zonder uitnodiging
Logo Bestrealdoll

Antwoord van Bestrealdoll

Thanks for your order. We will continue to do our best. Yes, we are in different time zones HK TIME (GTM+8). Thanks for your understanding. By the way, we have launched a lot of new dolls. Feel free to check on our site bestrealdoll.com. Thanks

Beoordeeld met 5 van de 5 sterren

Una buena compra

Por un momento sentí que fue un gasto innecesario pero cuando tuve la muñeca frente a mi supe que había valido la pena el gasto, compré dos muñecas una con cuerpo tpe y otra de silicona, aún espero la llegada de la de silicona, pero la de tpe muy suave y bonita, muy terapéutico para mi

29 maart 2024
Review zonder uitnodiging
Logo Bestrealdoll

Antwoord van Bestrealdoll

Gracias por tu orden. Continuaremos haciendo nuestro mejor esfuerzo. Si tiene alguna pregunta, no dude en contactarnos. Por cierto, hemos lanzado muchas muñecas nuevas. No dudes en consultar nuestro sitio bestrealdoll.com. Gracias

Beoordeeld met 4 van de 5 sterren

Straight up

The doll was just what I ordered. Great customer service. Fast response. I will be ordering from here in the future.

1 april 2024
Review zonder uitnodiging
Logo Bestrealdoll

Antwoord van Bestrealdoll

Thanks for your order. We will continue to do our best. If you have any questions, feel free to contact us. By the way, we have launched a lot of new dolls. Feel free to check on our site bestrealdoll.com. Thanks

Beoordeeld met 5 van de 5 sterren

Great value and excellent doll!

They were very attentive and kept me updated. The doll arrived in about 4 days from placing my order and it was better than expected. I'm not a novice doll owner and am quite mad I hadn't found this place sooner!

18 maart 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A great buy over all

Keeping in mind this is the first sex toy I have ever bought. She looks and feels real to the touch after a good powder. the fingers are extremely flimsy and the toes are basically jello but that’s not a big deal. The head is beautifully made and painted in my opinion I am however disappointed that her nipples and pussy where not painted at all but i was told the reason was they where marked as skin tone on their end which i know is an option on their custom models but i didn't see it in the description of the one i got, i just was going by the pictures provided. but all that being said I am really happy with her over all for the price. And would recommend to any first time buyers.

20 maart 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

after getting the shipping issues out…

after getting the shipping issues out of the way I received it pretty nicely packaged but a little damaged in shipping one small hole in the arm Barely noticeable to keep the doll clean baby oil works the best to clean TPE but need to use baby powder after to keep it from being sticky. I bought this as a mannequin but getting it to stand by itself has proven a huge challenge. the spine is too floppy and doesn't hold the weight well. I would consider getting one without a skeleton. over all first impressions not bad.

22 februari 2024
Review zonder uitnodiging

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