Betrino Reviews 

Please stay away from this bookie, they are happy to take your money but when you request withdrawal they do verifications for more then a week and is still pending even though I send everything. They should not operate under UK gambling rules stay away from them there are better options available for placing a bet or casinos.
I would give 0 starts if possible customer service keeps saying nothing they can do nor update on how long it takes for verifications.
Once you deposit don't expect to withdraw stay away SCAM!

i started using this company to get the bet £25 and get a £50 free bet. if your free bet wins you cannot withdraw until you have re-wagered your winnings at least once which is ok if you know this before you start. this is not a scam company like some of the reviews have said. i have had a few wins and the withdrawals have been in my bank within a day but you are charged a 1%fee which is not good and there is no live stream for the horse racing, other than that my experience has been ok

Do not use this company. They withhold withdrawals for days, request a ridiculous amount of documentation and do not pay out. Avoid at all costs

Scam company, avoid at all costs!

I wish I'd looked here first, They are total scum, rubbish site, too slow, you cant cant bet properly on the horses, some bets are not even accepted, they dont honour the free bet after deposit, Stay away,look at the reviews, & there are no replies from these scammers to one complaint. Ive looked it up & Im going to report them to the Gambling Commision. I hope others whove been stiched up read this & do the same. Im going to research people who catch scammers, get these robbers taken out of business, hopefully fined and jailed.

Useless rip.off merchants don't bother

Had £137 pending withdrawal for a week. Then got banned as they were searching for a way to reject it. Decided to say “duplicate accounts” but i have a twin sister… Stupid app - now forced to implement the UKGC, IBAS or even eCOGRA.

I placed a bet on the Grand National and got a free bet at the same time. I won. Due to the T &C of the free bet I had to make further bets which was ok. I won again and was then in a position to withdraw my money. I withdrew the money using PayPal which was the same account from which I paid the money in. I then got an email saying that the PayPal account wasn’t in my name(it’s in my husband’s name which is the same surname ) so unless I provided a handwritten letter from my husband saying that I had authorised use of the account plus photos of both of our passports they couldn’t send it. I went to report them on a betting dispute website and it said that the company wasn’t listed! Please beware as I’m not sure the company exist and I’ve certainly not had my money back.

I wish I could give zero star. I deposit and and got free bet for signing new and bet my bounce on football and won but didn’t get paid. These people are scums very unreliable total frauds.
I hate this company and when I connect via chat to Cutomer service they just ignored me and said rate out chat. Totally unacceptable and frustrating

Avoid.

They won’t honour the BB50 sign offer. Deposited £50 and didn’t get the £50 free bet. Customer services won’t help.

It shouldn’t be allowed. False advertising

Read the other reviews too.

I have to say I was put off at first by negative reviews but I honestly don’t understand them, I joined deposited and withdrew my winnings which I received within the hour, so all good here

Scumbag of a company.
Held my money for 12 days despite all relevant information. Avoid at all cost

Signed up through Racing TV link with code BB50 . Account opened code accepted deposit made bets placed £50 bonus on show press sports link bonus gone because they tell me i deposited through the casino page and will have to deposit through sports page to receive bonus. So how does the bonus appear if it did not recognise that I deposited 25 pounds to activate the bonus. This gambling site is not suitable for the UK and Irish market and Racing TV should hang their head in shame for promoting such a shower off.

My £200 Bonus cash account was taken away.
There is no way of live chat, or calling Betrino, so I emailed customer services. TWICE!!
They do not even reply.

How can they get away with this.
I have no other way of getting in touch.
I won £200, and have no way of getting it.
WHAT A SHAMEFUL GAMBLING SITE.
Do NOT use this site. Choose another one. There are plenty to pick from!!

Opened an account & deposited £10 to get the free £30 bet for the grand national. My horse came first & I won £600! However after trying to claim this they said I had to bet it first. I was gutted & ended up using it to bet on another horse winning £112.50. I withdrew that to my bank & 6 days later got an email saying because someone in my household also has an account it is a severe breach of t&cs and they are voiding the whole thing. I just got a refund of the original £10. The people on the chat were so rude & unhelpful. Was so excited when I thought I’d won £600 but this company ruined the rest of my afternoon as I tried to claim it then I’ve spent all week chasing them. Total scam! Do not waste your time or money on this site. I’ve reported to Action Fraud.

opened an account to place a bet on Grand National. promotion place a £10 bet to qualify. deposited £20 for two bets on two horses. wouldn't allow me to make anymore than a £1 bet, as said I would exceed my limits, despite no limits on my account. support was waste of time. the website is not fit for purpose. avoid this site at all costs unless you only want a £1 bet!!!!!!!!

Have been using the weekly free bet offer to place anti post bets at cheltenham.Had a few winners but they did not pay out on the bets.Unlike every other bookmaker the free bets were voided as the event did not take place within 7 days,So why were the bets accepted on the system if thet were never going to be valid.Shocking response from Mark in customer services and he ended the chat as soon as i mention gambling commision.

Deposited £20 into this website for a bet on Cheltenham races. Despite trying several times, no Cheltenham races showed. I was led to this website by Racing TV for a free bet. I am now in limbo as I am unable to withdraw my deposit and unable to find any UK telephone number to help. This must be a scam.

I done the welcome bonus the bet won it was put into bonus funds I couldn’t withdraw it, I had to bet my 10 pound real money and bonus money to get more real money the agent says, please avoid these scamming rats. If u withdraw your ten pounds u will lose ur bonus money of which mines was 60 il go use a proper company from now on. The agents I spoke to was Katie and Richard both as useless as the other. 🤣

Echoing what other people said, they heavily advertised a "free welcome bet", without mentioning you aren't eligible if you've used any of multiple unrelated companies. This is only acknowledged once you ask for the bet they have promised you.

They have all the resources to inform you of this when you set up the account or enter the promotion code (Doing so gives you a SUCCESSFUL) message, but they choose to deliberately mislead their customers. By definition, this is a scam site and should be avoided at all costs.