Better Batt Reviews 

Batterbat have a huge range of batteries, especially for older laptops and cameras. They are always helpful if I need help sorting out the battery.

Better Batt were exceptional with their customer service. Initially the new laptop battery was delivered quickly and at a good price. Unfortunately the battery started quickly loosing charge after a month, Better Batt gave me plenty of trouble shooting advice which unfortunately didn’t work, but Better Batt’s follow up was exceptional, even when I was slow to or hadn’t responded they were chasing me, wow this never happens After all trouble shooting advice was exhausted, Better Batt replaced the laptop battery I couldn’t ask for better customer service, well done to the Better Batt Team

Very helpful staff. Kept me informed throughout my order and followed up to ensure products meet my needs.

Do Not. I repeat DO NOT use this company. I rang to make sure they had my battery and charger in stock as I needed them within 3 days and I was assured that they would be dispatched that day if I placed the order straight away. Which I did. I then rang to make sure they had received my order. Which they did. I was then assured my order would be dispatched that day. It wasnt. I rang the next day to say that I hadnt received a tracking code and was told I would be notified once the order was picked and dispatched. I would not be getting my order by the time I needed it. Hopeless. Hopeless. Hopeless. Thanks for nothing Bad Batt.

Great fast and clear customer communications. Thank you.

My laptop battery was dying so I ordered a new one from BetterBatt. Unfortunately, I ordered the wrong battery and needed to return it. I phoned BetterBatt and they helped me with their return process and with selecting the correct battery for my laptop. By the end of the day they had emailed me with a link to the correct battery and provided a postage-paid label for returning the incorrect battery. They have since emailed me a few times with tracking info and to confirm that the new battery is working correctly. Excellent customer service. 10/10 would recommend. Shout out to Shine and Han for all their help.

Good range of well-catalogued products, competitively priced. Fast and efficient delivery of correct product.

I placed an order on 30 July, clearly shown as in stock. After weeks of silence and chasing, I was told it would take another 2–3 weeks. Then, after almost a month of waiting, they finally admitted the item was actually out of stock with no ETA at all.

Dont be fooled by in Stock, Thier defination of in stock is its in stock somewhere in mainland china, exact location and ETA of which they are not sure

This company knowingly lists items as “in stock” when they are not, stringing customers along with repeated excuses and empty apologies. Their communication is slow, vague, and unhelpful. Instead of taking accountability, they push the burden back on the customer to cancel and wait for a refund.

This is not just poor service, it’s outright misleading and dishonest. Wasted over a month of my time for nothing. I strongly advise avoiding this business altogether. They cannot be trusted to deliver what they advertise.

wasted several weeks of my time by sending me the wrong battery for my laptop, then having the nerves for asking me to pay for the return postage, then asked for more money to send the correct battery which i had paid the advertised price for, even after all that i tried to get him to send me what i paid for, for the advertised price, he declined but gave me my refund. I ended up buying the correct item from BIG W online for the same advertised price. Not a very intelligent person to deal with.

No matter how long the order takes to be delivered, the customer service has been great which is what I value the most. I have been updated consistently about the order status without having to ask. Exactly what I want from an online vendor.

VERY fast reply, helpful and informative, courteous.
Great service.

They told me in advance that it would take 30 days to ship the battery I bought. Very informative and necessary when the wait is that long.
Excellent work.

fast and reliable service prompt delivery
any installation query handled by phone

After placing an order, Better Batt emailed to point out that it might take 30 days for the items to ship. Because we’re sailing we would have departed the delivery address before the items arrived. I emailed back to ask if I could cancel the order and Better Batt processed a refund immediately.

Was able to find a battery that no one else seamed to have or get, was happy to wait for it.
Great customer service and support along the way

Returns was very easy. I could speak with someone (Han) straight away about it and she was so helpful and nice. She also replied to my emails me straight away every time. Great communication and service.

Fast delivery, high quality product and service!!

Excellent communication about delay in provision. Batteries were as described. Would use again.

Better Batt contacted me to make sure I understood the lead times for my battery which was coming from China. I was kept informed every step of the way how my battery order was progressing. I really appreciated their service, which was fabulous. Highly recommended.

Fantastic customer service
Very knowledgeable and helpful staff
Highly recommend and trust this company.