Used Reckon Accounts Personal for years to manage my finances, only to find that the moment my subscription expired, I was completely locked out of my own data. You don’t just lose access to th... Toon meer
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Lees wat reviewers zeggen
I had issues that I could not correct myself. The amazing, Shabnam, went through my problems and helped me more to understand my "Hosted" Account. I now am confident to work this Program properly, as... Toon meer
I love Reckon software have been using it for 20 years plus and I believe it is one of the best tools in the accounting software market. Jason in customer support was absolutely brilliant to deal wit... Toon meer
Bedrijf heeft geantwoord
Extremely patient and helpful chap who assisted me today. Love not having to explain everything to a 'virtual assistant' first. Stayed with me online the whole way through and never showed that he los... Toon meer
Bedrijfsgegevens
Info over Reckon
Geschreven door het bedrijf
Online & desktop accounting software for businesses of all sizes, accountants, and bookkeepers.
Reckon is an ASX listed and Australian-owned company with over 30 years’ experience delivering market-leading solutions to small to medium-sized businesses and accountants & bookkeepers.
Contactgegevens
Level 2, 100 Pacific Highway NSW, 2060, North Sydney, Australië
- 1800 732 566
- customerservice@reckon.com.au
- reckon.com
4,4
Uitstekend
2K reviews
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Staff commication and listening skills.
The listening, helpfulness and communication skills of Arpit!!
17 april 2026
Your staff was very polite
Your staff was very polite, helpful, understanding of the problem I was having and went out of her way to ensure the problem was rectified.
14 april 2026
Good service
7 april 2026
quick and efficient support response
2 april 2026
excellent service and my guy well…
excellent service and my guy well versed and very pleasant
1 april 2026
Locked Out of My Own Financial Data Unless I Keep Paying
Used Reckon Accounts Personal for years to manage my finances, only to find that the moment my subscription expired, I was completely locked out of my own data.
You don’t just lose access to the software — you lose the ability to even view or export your own financial records unless you keep paying. There’s no read-only mode, no grace period, and no way to retrieve your data without renewing.
They claim you “own your data,” but in reality, you can’t access it without an active subscription. That’s not ownership — that’s dependency.
Would not recommend to anyone who values control over their own information.
27 maart 2026
Review zonder uitnodiging
I had such wonderful support from Jason…
I had such wonderful support from Jason Z, it was great to have my problem solved with such professional help.
12 maart 2026
Still no fix for cash flow problrm
Still fix for cash flow problem this person says I knew how to fix which is not true setting my computer date back to pre-January is not a fix to the program. Its a program Fault and it is now march and nothing has been done to fix it
Andrew Triplady is not correct
Andrew Tiplady
1 review
AU
Rated 5 out of 5 stars
5 days ago
Verified
Immediately service
You new how to fix the problem immediately
26 januari 2026
Review zonder uitnodiging
Great Support
Very fast turnaround time for my support query and excellent, knowledgeable help
24 februari 2026
Excellent Service
I received excellent service and assistance from Reckon, despite my lack of knowledge.
22 februari 2026
Great Service from Rohit
The advice and service provided to me by Rohit when installing a program update was great. He was very helpful, extremely polite and clear and concise with the instructions that he gave.
2 februari 2026
Staff most helpful and polite
Staff most helpful and polite. Willing to help set up Host program
23 januari 2026
Antwoord van Reckon
Great to hear the team were able to help out Lorraine! Thanks so much for taking the time to share your feedback 🙂
NOT suitable for Australian Businesses
too may tax codes not relevant to australia- too complex for a simple bookkeeping software. not user friendly. cancelled trial within 10 mins. I dont care about USA tax codes or whatever. Why not make it simple like Xero - just need WITH GST and NO GST.
17 januari 2026
Review zonder uitnodiging
Antwoord van Reckon
Hi Tina
Reckon software is built specifically for Australian businesses and supports Australian GST and tax reporting requirements. The tax codes you’re seeing aren’t US-specific, but are designed to cater for a wide range of Australian business scenarios and compliance needs. We appreciate that, for some users, this can feel confusing or overly complex when you’re just looking for a simple “GST” or “No GST” option.
We’d genuinely value a bit more insight into which tax codes caused the confusion and what you were trying to achieve at the time. That feedback would help us understand where the experience didn’t meet expectations and where we can improve clarity or onboarding. If you’d be open to it, we’d also be happy to arrange a quick chat with our product team to walk through the setup and gather your feedback directly.
We’re sorry we didn’t have the chance to support you during the trial, and we appreciate you taking the time to share your experience.
If you'd be open to a chat, please feel free to shoot us an email at community@reckon.com and we'll set up a call
Cheers!
The problem was difficult to resolve
The problem was difficult to resolve. However, the agents persevered until we were able to solve the underlying issue, preventing bank feeds from working correctly.
20 november 2025
Antwoord van Reckon
Awesome to hear the team were able to assist to resolve a complex issue and thank you so much for sharing your feedback David!
I had problems and your man did a great…
I had problems and your man did a great job guiding me through the system - well done
13 januari 2026
Antwoord van Reckon
Excellent to hear! Thank you for taking the time to share your feedback Peter.
My perpetual reviews..Reckon Accounts Plus extortion.
My perpetual reviews..... Been using Quickbooks/Intuite/Reckon software for decades; until I upgraded to Reckon Accounts Plus in 2016 - then my "Perpetual" license was converted to "Extortion" version in 2021 when they refused to re-activate and wanted me to go subscription....
Thankfully, I use small program to by-pass their "activation" check and so far have managed to keep my "perpetual" Reckon Accounts Plus running on Windows 11 PC :)
15 december 2024
Review zonder uitnodiging
Antwoord van Reckon
We’ve already responded to this review in 2024, however we want to clarify a few points for anyone reading.
At no point has Reckon engaged in “extortion.” Reckon Accounts Plus transitioned from a perpetual licence to a subscription model as part of a clearly communicated product lifecycle change. This shift was necessary to support ongoing compatibility with modern operating systems, security requirements, and continued product maintenance and compliance. Activation of legacy perpetual licences was retired in line with those policies.
While we understand that this change was frustrating for some long-term customers, it was not targeted, arbitrary, or designed to force users into outcomes unfairly. Subscription pricing and licensing terms have always been transparent and optional, with customers free to choose whether to continue using supported versions of the software.
We also cannot support, endorse, or comment on the use of third-party tools to bypass software activation, as this falls outside our licence terms and supported use of the product.
We genuinely value the many years you used Reckon software and regret that the licensing transition did not meet your expectations. Our team remains available to discuss supported options should you wish to engage with us directly.
Thankful user
The fact that Avinash was so patient with me. I wouldn't have been able to correct my figures without him
11 december 2025
Antwoord van Reckon
Thanks so much for sharing your feedback for Avinash! Awesome to hear he was able to help out and I'll shoot this review over to him and his team, I'm sure they'll be absolutely stoked to see it 🙂
Extremely helpful and very patient
9 december 2025
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