Das Support Team antwortet bei Problemen innerhalb von wenigen Stunden und geht wirklich sehr gut auf die jeweiligen Bedürfnisse ein. Die Anwendung der App ist wirklich kinderleicht und verständlic... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ist ganz gut eigentlich. Eben eine Mental-Health-App mit vielen verschiedenen Inhalten, aber wissenschaftlich fundiert, usw. scheint es alles zu sein. Hat mir über die letzte Wochen geholfen, mein... Toon meer
Bedrijf heeft geantwoord
Je suis vraiment ravie de BETTER ME ! Recevoir une vidéo chaque jour me motive énormément et les cours sont clairs, bien expliqués et parfaitement adaptés à mes objectifs. Tout est pensé intellige... Toon meer
Bedrijf heeft geantwoord
Tolle App für alle, die keine Zeit oder Lust haben ins Fitnessstudio zu gehen !! Übungen werden gut erklärt und auch bildlich dargestellt - dauern 20 bis 30 min - die Zeit hat jeder !!! Sehr freundlic... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
BetterMe: Mental Health — simple meditations and guided courses for mental well-being. Mindfulness is the key to a balanced life. BetterMe has a set of simple, practical relaxation methods for beginners and seasoned pros alike. Learn to calm down and find inner peace with guided practices. Just take a deep breath and get ready to start your soul-soothing journey.
Contactgegevens
Office No. 101, 1st Floor, “Afentiko Anna” Building, Corner of Tepeleniou & Korytsas Street, 8010, Paphos, Cyprus
- trust@betterme.world
- betterme-mental-health.com
4,5
Uitstekend
75 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great customer service support!
The entire customer support staff were extremely communicative, attentive, and empathetic when I reached out with an issue regarding a charge. Not only did they resolve my issue, but they impressed me greatly with their interactive customer support skills!
8 november 2024
Review zonder uitnodiging
Antwoord van BetterMe: Mental Health
Hello!
That's great to know.
Positive feedback from our users is always a great motivation for our team!
Please reach us directly at trust@betterme.world and provide us with a screenshot of your review, or provide us with the info requested from you via Trustpilot user identification e-mail, and we'll do our best to give you the most effective solution to your concern.
Kind regards, Team BetterMe
The app is awesome 💪🏻
The app. Is the most motivating, cool fun app. I was so satisfied with it! Makes working out so easy! It’s very very convenient. On the app you have so many options of tracking what you eat, what you drink - it’s really affective.
Also I want to send a big thanks to the team of costume service- you are awesome!!!!! I had a problem & they came through for me big time!!!!
I will continue working out with the app asap .
Thank you ♥️♥️♥️♥️
12 november 2024
Review zonder uitnodiging
Antwoord van BetterMe: Mental Health
Hello,
We are so grateful for this wonderful review, both about the app content and your recent interaction with our customer care team 🙌️
We are glad to know that we have successfully addressed your request. So if ever any additional assistance is required, you can easily contact us via email, and we will take care of you and make sure that your experience is nothing but smooth and pleasant 😉️
Kind regards, team BetterMe
Quick answer and good support
I made contact because I couldn’t get access to my plan and I got a quick answer by email and they even try to explain it to me in my original language. I’m happy with the service
12 november 2024
Review zonder uitnodiging
Antwoord van BetterMe: Mental Health
Hello,
Mariana, we greatly appreciate you letting us know that your request has been successfully resolved.
Whenever any help is required, our team would be more than happy to assist and share advice on app usage.
Wishing you an amazing journey 🙌️
Kind regards, team BetterMe
Great app Where you can do al kinds of…
Great app Where you can do al kinds of things to feel better. Service and contact with customer service is very quick and helpfull.
12 november 2024
Review zonder uitnodiging
Antwoord van BetterMe: Mental Health
Dear Eveline,
Thank you kindly for leaving your feedback.
It makes us happy to know that your experience both with the app and with our team has been satisfying.
You can always contact us via email if you ever need any help or advice 😉️
Kind regards, team BetterMe
Proactive Customer Service!
I inquired (via email) about my Better Me Pilates box and within an hour or so I received a response with the tracking number number included! Great Customer Service Team!!!
12 november 2024
Review zonder uitnodiging
Antwoord van BetterMe: Mental Health
Hello,
Thank you for your kind review of your experience with BetterMe. Your time and effort are greatly appreciated.
Thalia, if you ever need any assistance, we would be more than happy to help 😉️
Kind regards, team BetterMe
Got a refund when looking for it..
Got a refund when looking for it... very fast and efficient
12 november 2024
Review zonder uitnodiging
Antwoord van BetterMe: Mental Health
Hello Thomas,
Thank you so much for leaving your comment about our service.
We are always glad to help with any questions and requests.
Kind regards, team BetterMe
Reembolso
Quiero agradecer toda vez que al solicitar un reembolso, ya que tuve que abandonar el plan por motivos de fuerza mayor, este se realizo sin ningún inconveniente y en un plazo muy corto, una vez que me mejore volveré.
7 november 2024
Review zonder uitnodiging
Antwoord van BetterMe: Mental Health
Hola Sergio,
Muchas gracias por tus comentarios.
Siempre hacemos todo lo posible para ayudar a nuestros usuarios en todo lo que podemos. Y es genial saber que tienes una opinión positiva sobre tu experiencia reciente.
Si decides probar BetterMe nuevamente en el futuro, estaremos encantados de ayudarte.
Atentamente, el equipo de BetterMe
My query was responded to promptly and…
My query was responded to promptly and efficiently. Very impressed with the service provided.
8 november 2024
Review zonder uitnodiging
Antwoord van BetterMe: Mental Health
Hello,
We greatly appreciate your comment, and we are glad that you are satisfied with recent communication with our team.
If any further help is needed, we are always just one email away.
Kind regards, team BetterMe
Prompt answers and resolution to my…
Prompt answers and resolution to my subscription query.
12 november 2024
Review zonder uitnodiging
Antwoord van BetterMe: Mental Health
Hello,
We are so happy that your recent experience with our team was smooth and pleasant! Thanks a lot for sharing this feedback with us and other users.
Whenever any questions arise, our team is always at your service!
Kind regards, team BetterMe
Customer service
Very prompt and professional response from the customer service team.
4 november 2024
Review zonder uitnodiging
Antwoord van BetterMe: Mental Health
Hello Greg,
We greatly appreciate your comment regarding your recent experience.
Your satisfaction is our priority. And we are glad that we could help you effectively.
If there is anything else that we can do for you, don't hesitate to contact us via email at any time.
Kind regards, team BetterMe
This very sad ,
This is very sad ,
People are getting on this app to get help for the traumas but they are finding other problems.
I was just about to buy this app ...but after reading all the comments...no thank you
3 augustus 2024
Review zonder uitnodiging
Antwoord van BetterMe: Mental Health
Hello!
Thank you for your feedback. We deeply regret the unfavorable impression you’ve formed concerning our services in this specific scenario. Please email us at trust@betterme.world, or send us a 7-digit ID number from the auto-reply here. We would gladly assist you. We encourage you to get in touch, as we deeply value your input and treat it with the utmost seriousness.
Looking forward to your reply.
Kind regards, Team BetterMe.
Antwoord van BetterMe: Mental Health
Hello,
We do our best to cater to all users' needs and help with any kind of questions daily to make sure that our beloved customers have a great and smooth experience at each step of the way.
So if you ever need any advice or assistance, our team is always at your service.
Kind regards, team BetterMe
I canceled my subscription but it still…
I canceled my subscription but it still wants to charge money please help
7 juli 2024
Review zonder uitnodiging
Antwoord van BetterMe: Mental Health
Hello Dilara!
Thank you for your feedback. Please email us at trust@betterme.world, or send us a 7-digit ID number from the auto-reply here. We would gladly assist you with your request and work towards finding a solution. We encourage you to get in touch, as we deeply value your input and treat it with the utmost seriousness.
Looking forward to your reply.
Kind regards, Team BetterMe.
I wanted to experience just one week…
I wanted to experience just one week with BetterMe… Whatever the reason money was taken from my account when I didn’t want to continue after that one week. I wrote to BetterMe to explain my point of vue. I was understood, and reimbursed in a short time. I am grateful for the service, honesty, seriousness of this company, which I am happy to recommend.
26 juni 2024
Review zonder uitnodiging
Antwoord van BetterMe: Mental Health
Hello Catherine,
Thank you so much for leaving your comment about our service.
We are always glad to help with any questions and requests.
Kind regards, team BetterMe
I’ve never regretted buying it
This is the best app for keep yourself motivated and focused. I love interface, personal exercises and reminder function. This is my best investment so far.
24 juni 2024
Review zonder uitnodiging
Antwoord van BetterMe: Mental Health
Hello Inna,
Thanks a lot for sharing your amazing feedback! We are truly pleased to know that you enjoy your health routine ;)
And if ever any advice is needed, you can easily contact us at any time.
Kind regards, team BetterMe
The excellent customer service…
The customer service I received was really good. An issue whereby I appeared to have got an account and one said was cancelled so I didn’t realise I had a different one to cancel. Cancelled and refund received really quickly. Very pleased
16 juni 2024
Review zonder uitnodiging
Antwoord van BetterMe: Mental Health
Hello Jill,
We are so happy that your recent experience with our team was smooth and pleasant! Thanks a lot for sharing this feedback with us and other users.
Whenever any questions arise, our team is always at your service!
Kind regards, team BetterMe
I am happy with the last communication…
I am happy with the last communication with the BetterMe team, I have requested a refund for a subscription I was charged. But I can't follow any schedule. They made me many very attractive offers but I am unable to follow any program. Nevertheless, they were kind and refunded my money.
20 juni 2024
Review zonder uitnodiging
Antwoord van BetterMe: Mental Health
Hello Tatjana,
Thank you for leaving a comment about your experience.
We do our best to assist our user with their requests. And we are pleased to know that you are happy with the outcome.
Don't hesitate to contact us again whenever you need any help. Our team is just one email away.
Kind regards, team BetterMe
Quick and efficient response to my email
Quick and efficient response to my email
21 juni 2024
Review zonder uitnodiging
Antwoord van BetterMe: Mental Health
Hello,
Julie, we greatly appreciate your comment regarding your recent experience.
Your satisfaction is our priority. And we are glad that we could help you effectively.
If there is anything else that we can do for you, don't hesitate to contact us via email at any time.
Kind regards, team BetterMe
Lovely team
The customer service team who work so hard to answer all our millions of tiny questions in a nanosecond were super friendly and helpful with my query. They gave me lots of options and then a no-quibble refund when i decided to cancel after 6 months.
16 juni 2024
Review zonder uitnodiging
Antwoord van BetterMe: Mental Health
Hello,
Thank you for leaving a comment about your experience, Cate!
We do our best to assist our user with their requests in a timely manner. And we are pleased to know that you are happy with the outcome.
Don't hesitate to contact us again whenever you need any help. Our team is just one email away.
Kind regards, team BetterMe
Responsive and easy
I didn’t catch that auto fill used the wrong shipping address on my order. I emailed support in the evening and when I checked my emails early the next morning, they had updated it and let me know.
14 juni 2024
Review zonder uitnodiging
Antwoord van BetterMe: Mental Health
Hello,
Holly, we do our best to cater to all users' needs and help with any kind of questions daily to make sure that our beloved customers have a great and smooth experience at each step of the way.
So if you ever need any advice or assistance, our team is always at your service.
Kind regards, team BetterMe
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