We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I've been impressed with Betternet from the start. Everything is straightforward, from installing the app to connecting to the VPN. I initially used the free version but later upgraded to Premium to a... Toon meer

Beoordeeld met 3 van de 5 sterren

Actually, I'm giving this app the benefit of the doubt. Trustpilot should require peeps to indicate if they are using the free or paid version. I'm using the free version and get what I paid for.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

very bad! useless brand, and these mfs stopped providing service for older versions lol, I had mac 10.13.6 version and I can't upgrade.

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

Downloaded Betternet (free version) for Windows, started it, connected and immidiately noticed a severe performance drop regarding my connection speed. Went and did a speedtest whic... Toon meer

Bedrijfsgegevens

  1. VPN-service
  2. Internetprovider
  3. Telefoon- en internetdienst

Info over Betternet

Geschreven door het bedrijf

About Us:

Betternet’s ultra-fast, unlimited, and reliable VPN secures your anonymity and protects your identity while browsing, streaming, gaming, and accessing restricted online content.

Protect your family and the life you are creating with the following features:

  • Unlimited data
  • Speed
  • Reliability
  • Dedicated servers
  • 80+ virtual locations
  • Connect up to 6 devices simultaneously
  • Easy, one-step set-up

30-day Money Back Guarantee:

Your satisfaction is our top priority. If you decide during the first 30 days, that our service is not the product for you, we'll refund your subscription fees in full.


Contactgegevens

3,1

Gemiddeld

TrustScore 3 uit 5

47 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Impressed with the VPN service

Impressed with the VPN service we have been receiving from Betternet. Definitely would suggest everyone to use it and the features of having multiple devices under single account makes it much better.

1 oktober 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

very bad

very bad! useless brand, and these mfs stopped providing service for older versions lol, I had mac 10.13.6 version and I can't upgrade.

12 oktober 2025
Review zonder uitnodiging
Logo Betternet

Antwoord van Betternet

Hi Alex,

Thank you for sharing your feedback. We’re sorry for the inconvenience caused by macOS 10.13.6 no longer being supported. This change was part of our infrastructure optimization to improve performance with our faster and more reliable Hydra protocol and 10G servers, which now require macOS 11.0 or later.

We also checked our system and could not locate any previous interaction or request from you regarding this issue. If you contact us directly, we’ll be happy to review your case and assist you with any available options.

Thank you again for taking the time to share your experience.

Beoordeeld met 1 van de 5 sterren

Impossible d’annuler

Le site est conçu de manière à ce qu’il soit impossible d’annuler votre abonnement sans l’aide d’une personne du SAV. Ce qui est ILLÉGAL en France et en Union Européenne. Je ne recommande pas si vous ne souhaitez pas être engagé sans possibilité d’annuler.

14 augustus 2025
Review zonder uitnodiging
Logo Betternet

Antwoord van Betternet

Bonjour, merci pour votre retour. Nous vous prions de nous excuser pour la gêne occasionnée et souhaitons remédier à la situation. Nous vous avons récemment contacté pour obtenir plus d'informations afin de localiser votre compte et de procéder à la résiliation dans les meilleurs délais.

N'hésitez pas à nous envoyer un e-mail à support@betternet.co avec vos coordonnées ; nous nous ferons un plaisir de vous aider immédiatement.

Merci de votre compréhension et à bientôt.

Beoordeeld met 5 van de 5 sterren

Impressed with Betternet

I've been impressed with Betternet from the start. Everything is straightforward, from installing the app to connecting to the VPN. I initially used the free version but later upgraded to Premium to access streaming services with original content and great speed performance for secure web browsing.

25 juni 2024
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Different experiences based on free or paid

Actually, I'm giving this app the benefit of the doubt. Trustpilot should require peeps to indicate if they are using the free or paid version.

I'm using the free version and get what I paid for. My experience is paid versions get you much more.

So, it's hard to know since not all the reviews are based on the same version.

14 maart 2024
Review zonder uitnodiging
Logo Betternet

Antwoord van Betternet

Thank you for taking the time to share your feedback. We appreciate your thoughtful suggestion. We have sent you an email regarding your review and if you need further assistance or have any questions, please don't hesitate to reply. Thank you for your understanding!

Beoordeeld met 1 van de 5 sterren

Don't work

Hello, I paid for the order ID: ch_3OBtNAASwnj7wLlE0Yj6Xbl0
I'm still limited
Regards

13 november 2023
Logo Betternet

Antwoord van Betternet

Hello! We are sorry to hear about the issues you are experiencing with activating your premium subscription. We apologize for any inconvenience this issue has caused. We are here to help.

We have looked into your account and can see that your premium subscription is active.

To activate the Premium features on your device, please follow the steps below:

*Open Betternet and tap the Menu button on the upper-left corner of the app.
*Select I'm Already Premium
*On the pop-up screen enter your premium email address and tap Sign in
*Tap OK and review your email inbox as you will get a verification e-mail. Please check your junk/spam if you don't see the email in your inbox
*Once you receive the email, please click on Confirm and your mobile device will be linked to your Premium subscription.

Additionally, we sent you an email with the steps to help you with your concern. If you need further assistance or have any questions, please don't hesitate to reply back. Thank you for your patience and understanding!

Beoordeeld met 1 van de 5 sterren

Terrible service and hard process to cancel

Firstly, the windows application is extremely buggy for some reason, I had to reopen the application multiple times since the VPN would stop for some reason, their chrome extension never worked with me for some reason. Even when using it on my phone every five minutes it would brick itself. Secondly, cancelation support is nearly non-existent, first they will have you talk to about which will ask for YOUR FIRST FOUR AND LAST DIGITS OF YOUR CREDIT CARD, EXPIRY DATE AND THE DATE YOU PURCHASED THE SERVICE, what kind of company asks for these info, even then they don't matter as you are asked these questions again and then wait for an email with customer service to then ask for details again to cancel your service.

In summary do not risk it with this service.

29 september 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Avoid - Service does not let you cancel

Do not trust this service. They say you can cancel at any time, but when you try to cancel you find you have to send an email and then they keep sending you questions and not cancelling your service no matter how strongly you ask for the cancellation to be made immediately. There are plenty of VPNs that act professionally. Don't risk your money with this one.

3 maart 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

This Vpn All IP address is blocked

This Vpn All IP address is blocked. And premium version is not working.
I'm Connected premium Version connected successful but servers don't working.
I'm open any Website show this message, ( The site can't be reached)
I'm not recommend use this Vpn.

6 september 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Had to pay without using any service

Stay away from this app. After a free trial, I have been paying for more than a year without getting any sort of updates. Most apps with free trials would make sure you are ready to pay a monthly fee with automatic renewals. This VPN isn't user-friendly in this matter. I asked for a refund for services I never used. I've been sent a link to their terms and conditions. As if anyone is reading these before using an app. Anyway.. Leaving with a very bitter taste.

31 december 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Slowed down my computer so much

Slowed down my computer so much, when I turned on the VPN my mouse would lag and it would be like that for at least 10 minutes. This thing is more malware than an actual app.

1 april 2021
Review zonder uitnodiging

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.

Lees meer over geverifieerde reviews.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

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Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

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