I've been impressed with Betternet from the start. Everything is straightforward, from installing the app to connecting to the VPN. I initially used the free version but later upgraded to Premium to a... Toon meer
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Actually, I'm giving this app the benefit of the doubt. Trustpilot should require peeps to indicate if they are using the free or paid version. I'm using the free version and get what I paid for.... Toon meer
Bedrijf heeft geantwoord
very bad! useless brand, and these mfs stopped providing service for older versions lol, I had mac 10.13.6 version and I can't upgrade.
Bedrijf heeft geantwoord
Downloaded Betternet (free version) for Windows, started it, connected and immidiately noticed a severe performance drop regarding my connection speed. Went and did a speedtest whic... Toon meer
Bedrijfsgegevens
Info over Betternet
Geschreven door het bedrijf
About Us:
Betternet’s ultra-fast, unlimited, and reliable VPN secures your anonymity and protects your identity while browsing, streaming, gaming, and accessing restricted online content.
Protect your family and the life you are creating with the following features:
- Unlimited data
- Speed
- Reliability
- Dedicated servers
- 80+ virtual locations
- Connect up to 6 devices simultaneously
- Easy, one-step set-up
30-day Money Back Guarantee:
Your satisfaction is our top priority. If you decide during the first 30 days, that our service is not the product for you, we'll refund your subscription fees in full.
Contactgegevens
250 Northern Ave, Suite 300, 02210, Boston, Verenigde Staten
- support@betternet.co
- betternet.co
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Impressed with the VPN service
Impressed with the VPN service we have been receiving from Betternet. Definitely would suggest everyone to use it and the features of having multiple devices under single account makes it much better.
very bad
very bad! useless brand, and these mfs stopped providing service for older versions lol, I had mac 10.13.6 version and I can't upgrade.

Antwoord van Betternet
Uninterrupted services
Uninterrupted services with server locations to select from any place you need to access it. Thank you Betternet... 💙
Impossible d’annuler
Le site est conçu de manière à ce qu’il soit impossible d’annuler votre abonnement sans l’aide d’une personne du SAV. Ce qui est ILLÉGAL en France et en Union Européenne. Je ne recommande pas si vous ne souhaitez pas être engagé sans possibilité d’annuler.

Antwoord van Betternet
Impressed with Betternet
I've been impressed with Betternet from the start. Everything is straightforward, from installing the app to connecting to the VPN. I initially used the free version but later upgraded to Premium to access streaming services with original content and great speed performance for secure web browsing.
Different experiences based on free or paid
Actually, I'm giving this app the benefit of the doubt. Trustpilot should require peeps to indicate if they are using the free or paid version.
I'm using the free version and get what I paid for. My experience is paid versions get you much more.
So, it's hard to know since not all the reviews are based on the same version.

Antwoord van Betternet
Help me access the website better
Don't work
Hello, I paid for the order ID: ch_3OBtNAASwnj7wLlE0Yj6Xbl0
I'm still limited
Regards

Antwoord van Betternet
Terrible service and hard process to cancel
Firstly, the windows application is extremely buggy for some reason, I had to reopen the application multiple times since the VPN would stop for some reason, their chrome extension never worked with me for some reason. Even when using it on my phone every five minutes it would brick itself. Secondly, cancelation support is nearly non-existent, first they will have you talk to about which will ask for YOUR FIRST FOUR AND LAST DIGITS OF YOUR CREDIT CARD, EXPIRY DATE AND THE DATE YOU PURCHASED THE SERVICE, what kind of company asks for these info, even then they don't matter as you are asked these questions again and then wait for an email with customer service to then ask for details again to cancel your service.
In summary do not risk it with this service.
Don't allow autonomous cancellation
Don't allow autonomous cancellation. Avoid
Avoid - Service does not let you cancel
Do not trust this service. They say you can cancel at any time, but when you try to cancel you find you have to send an email and then they keep sending you questions and not cancelling your service no matter how strongly you ask for the cancellation to be made immediately. There are plenty of VPNs that act professionally. Don't risk your money with this one.
This Vpn All IP address is blocked
This Vpn All IP address is blocked. And premium version is not working.
I'm Connected premium Version connected successful but servers don't working.
I'm open any Website show this message, ( The site can't be reached)
I'm not recommend use this Vpn.
WHY DO THEY ADVERTISE IT AS FREE WHEN IT ISN'T?
IT'S MENTIONED FREE, BUT IN REALITY THERE'S ONLY FREE TRIAL AND HENCE IT'S NOT FREE AT ALL.
Customer service is TRASH
Can't cancel the subscription and they keep asking stupid and dumb questions. Employee won't cancel my subsription this is real madness.
Had to pay without using any service
Stay away from this app. After a free trial, I have been paying for more than a year without getting any sort of updates. Most apps with free trials would make sure you are ready to pay a monthly fee with automatic renewals. This VPN isn't user-friendly in this matter. I asked for a refund for services I never used. I've been sent a link to their terms and conditions. As if anyone is reading these before using an app. Anyway.. Leaving with a very bitter taste.
Slowed down my computer so much
Slowed down my computer so much, when I turned on the VPN my mouse would lag and it would be like that for at least 10 minutes. This thing is more malware than an actual app.
Very easy to use.
thanks to the team
thanks to the team, so far that is the best free web i have experience.
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