Used their welcome bonus and had a couple of flutters during the international break. Came back to place some stuff on some proper football to find the account has been stripped of promotions. There... Toon meer
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I made many deposits and withdrawals and Bettom are excellent when it comes to instant withdrawals.The funds are in my bank within seconds. This is what the punters want and the sporting casino and... Toon meer
Bedrijf heeft geantwoord
Wow, well done this website. Had a very lucky run today and withdrew my winnings and where in my account super quick 👏👏 fabulous service
Bedrijf heeft geantwoord
Your account is currently closed. Please contact Customer Services to discuss this further. Please all close down your accounts asp there ask me hold my passport side off me asked take pictures front... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over BetTom
Geschreven door het bedrijf
BetTom is your brand new destination for online sports betting and casino gaming. We are based in the UK and are fully regulated by the Gambling Commission and are committed to delivering an experience that’s fast, fair and packed with value. We pride ourselves on lightning withdrawals and superb customer service!
We offer Best Odds Guaranteed on all UK & Irish horse racing and greyhound racing (T&Cs Apply). You get 50% back on your first day sportsbook losses up to a £25 free bet welcome offer for new sportsbook customers and 50% back on first day losses up to £50 in casino bonuses. Whether you're into football, racing, slots or live casino, BetTom is designed to deliver a smooth, secure and rewarding experience.
- Licensed & regulated in the UK
- Instant withdrawals
- Best Odds Guaranteed (UK & Irish racing)
- Regular promotions and offers
- Responsive UK-based customer support
We’re here to raise the bar for what you expect from your bookmaker.
Why Pick BetTom Sportsbook & Casino?
Geschreven door het bedrijf
- Instant Withdrawals
- BetTom aims to process all withdrawals instantly meaning your winnings will be paid and within your bank lightning fast!
- Welcome Offers
- As a new BetTom customer you can get 50% back on your first day losses as a free bet up to £25 on the Sportsbook or 50% back as bonus slot funds up to £50 on the BetTom Casino.
Best Odds Guaranteed
BOG On All UK & IRE Racing
We offer Best Odds Guaranteed from 10 am every day on all UK & Irish Horse racing and Greyhound Racing.
Contactgegevens
Verenigd Koninkrijk
- bettom.com
3,4
Gemiddeld
441 reviews
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Stay away
2/2
Your reply is insulting
How can i add an attachment to this post? I want to share my 'random results '
17 gbp, 20p spins, 3 winning spins. 2x 20 1x 80p. Just shy of 100spins. 3 winning, technicallyomly 1 as 20p is justafree go. 150 gbp bet in total, 4x 10+gbp without a winning spin. Only 1 bonus, under 5 gbp when on a 50 losing run, less than 3% winning spins, 4%winnings. Its not about losing, this isnot random.
Terrible casino. Absolutely unethical and day light robbery.
Don't play, you will not win. I don't know how this industry is allowed, who are tge people ensuring it I fair?
1/1
Stay away, give your money t charity or use throw t away. Casino is a scam, never played on a site where not a single winning spin for over 50 gbp of 10-40 pence spins
You will not have fun and certainly will not win. Sports books s equally as poor experience
Stay away
18 maart 2026
Review zonder uitnodiging
Antwoord van BetTom
Hi Mark
We’re sorry to hear how frustrated you’re feeling. We completely understand how disappointing a prolonged losing run can be, particularly when it feels like you’re not seeing any return on your deposits.
We’d like to reassure you that all of our games are provided by licensed suppliers and operate using independently tested Random Number Generator (RNG) technology. This means that outcomes are entirely random and are not influenced or adjusted based on individual accounts or gameplay history.
Best wishes,
BetTOM Support
All good so far fast payouts good games
9 januari 2026
Antwoord van BetTom
Hi Craig
Thank you for taking the time to provide this review.
We’re delighted to hear that you are enjoying your experience with us.
We are also thrilled to hear that your withdrawals have been quick.
Providing a smooth and reliable experience for our customers is very important to us, so it’s wonderful to know we’re meeting your expectations.
If you ever need anything in the future, our team will always be happy to help.
Best Wishes
BetTOM Support
Polite & helpful staff when needing…
Polite & helpful staff when needing support , many thanks Tom
17 maart 2026
Review zonder uitnodiging
Antwoord van BetTom
Hi Philip
Thank you for taking the time to provide your fantastic review.
It means a lot to the team to know our efforts are making a positive impact and if there’s ever anything we can help you with, we’re always happy to help.
Best Wishes
BetTOM Support
Beware Profitable accounts WILL be…
Beware Profitable accounts WILL be closed
16 maart 2026
Review zonder uitnodiging
Antwoord van BetTom
Hi David
We’re sorry to hear you feel this way and understand how frustrating it can be when an account is closed. Please be assured that account closures are never made solely because a customer has won.
Each case is reviewed individually, and decisions can be based on a variety of factors, including compliance requirements and trading considerations, in line with our terms and conditions.
Regards
BetTOM Support
Antwoord van BetTom
Hi Glynne
Thank you for taking the time to provide your review.
We’re delighted to hear that you’re happy with our service and are enjoying your experience so far.
If there is anything we can do to make your experience even better, please don't hesitate to let us know. We are always more than happy to help.
Best Wishes
BetTOM Support
Antwoord van BetTom
Hi Danny
Thank you for taking the time to provide this fantastic review.
We’re delighted to hear that you’re enjoying the site and have found it easy to navigate.
Providing a smooth and reliable experience for our customers is very important to us, so it’s wonderful to know we’re meeting your expectations.
If you ever need anything in the future, our team will be more than happy to help.
Best Wishes
BetTOM Support
always impressed by paying winnings…
always impressed by paying winnings back to your account within 30 minutes
4 maart 2026
Antwoord van BetTom
Hi Andrew,
Thank you for taking the time to provide your fantastic review.
We're really pleased to hear that your withdrawals have been quick and smooth.
Providing a fast, reliable service is something we work hard to deliver, so it's great to know it's making a difference.
If there is anything we can do to make your experience even better, please don't hesitate to let us know. We are always more than happy to help.
Best Wishes
BetTOM Support
Omg what an amazing casino
Omg what an amazing casino ! Could not stop winning and getting bonus after bonus !!!!! No just joking not a single bonus anywhere happily took my money without a single ounce of winnings given back ! Cheers bet tom :D self exclusion from your site immediately.
10 maart 2026
Review zonder uitnodiging
Antwoord van BetTom
Hi there
We’re sorry to hear you’ve had a frustrating experience.
Our games are independently tested to ensure fairness, and the outcomes are random. We always encourage responsible play and setting limits to keep your experience fun.
Please check our responsible gambling page for more information about Player Protection Tools.
https://www.bettom.com/en/page/safer-gambling
If you’d like, our support team can review your account and help clarify any concerns.
Best Wishes
BetTOM Support
Good company offers if your a loyal…
Good company offers if your a loyal customer and staff always happy to help
10 maart 2026
Review zonder uitnodiging
Antwoord van BetTom
Hi Nicola,
Thank you for taking the time to provide your fantastic review.
It means a lot to the team to know our efforts are making a positive impact and if there’s ever anything we can help you with, we’re always happy to help.
Best Wishes
BetTOM Support
Antwoord van BetTom
Hi Paul,
Thank you for taking the time to provide your review. We are delighted to hear that you're happy with our quick withdrawals.
If there is anything we can do to make your experience even better, please don't hesitate to let us know. We are always more than happy to help.
Best Wishes
BetTOM Support
Casino slots are the worst you’ll…
Casino slots are the worst you’ll genuinely ever play. It will hardly ever get you into a bonus and when you do it very often doesn’t give you a single penny form it I would avoid this site at all cost
9 maart 2026
Review zonder uitnodiging
Antwoord van BetTom
Hi John,
We’re really sorry to hear how frustrated you’re feeling. We completely understand how disappointing a prolonged losing run can be, particularly when it feels like you’re not seeing any return on your deposits.
We’d like to reassure you that all of our games are provided by licensed suppliers and operate using independently tested Random Number Generator (RNG) technology. This means that outcomes are entirely random and are not influenced or adjusted based on individual accounts or gameplay history.
That said, if your recent experience is causing concern or frustration, we strongly encourage you to reach out to our Customer Support team. They can review your account activity with you and discuss the range of responsible gambling tools available to help you stay in control.
You can also find more information about these tools on our Safer Gambling page here:
https://www.bettom.com/en/page/safer-gambling
We’re here to support you if you’d like to talk things through further.
Best wishes,
BetTOM Support
Avoid !!!
Scam - games are rigged , fast payments however almost impossible to win!
8 maart 2026
Review zonder uitnodiging
Antwoord van BetTom
Hi there,
We’re sorry to hear you’ve had a frustrating experience. Our games are independently tested to ensure fairness, and outcomes are random.
We always encourage responsible play and setting limits to keep your experience fun.
Please check our responsible gambling page for more information about Player Protection Tools.
https://www.bettom.com/en/page/safer-gambling
Our support team can review your account and help clarify any concerns you may have. Thank you for taking the time to share your feedback.
Best Wishes
BetTOM Support
Wanting documents as to source of…
Wanting documents as to source of funds. Will stick with my local casino. They don't require evidence of funds.
8 maart 2026
Antwoord van BetTom
Hi Simon
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
As a UK-licensed gambling operator, we are required to follow strict regulations set by the UK Gambling Commission. These regulations mean that, in certain circumstances, we must request documentation relating to a customer’s source of funds. These checks form part of our legal obligations around safer gambling and anti-money laundering and are applied to ensure that gambling remains fair, safe, and transparent for all customers.
We understand that providing documents can sometimes feel inconvenient, however these checks are standard practice across UK-regulated operators and are not intended to cause frustration.
If you would like us to review your case or assist further, please contact our support team at compliance@bettom.com and we will be happy to help.
Best Wishes
BetTOM Support
poor odds compared to other sites
2 januari 2026
Antwoord van BetTom
Hi Mike,
Thank you for taking the time to provide your review.
We’re sorry to hear that you feel disappointed with your experience. Our goal is always to offer fair markets and competitive odds across all events.
We’d be happy to review your bets and clarify any specific concerns you may have — please reach out to our Customer Service team at support@bettom.com, and we’ll look into this for you.
Best Wishes
BetTOM Support
fantastic site
great had a few nice little wins on casino cant believe how quick you pay out matter off minute's. would highly recommend 👌
7 maart 2026
Antwoord van BetTom
Hi Shaun,
We appreciate you taking the time to provide the great feedback, we’re really pleased to hear you’re enjoying the site and the fast withdrawals.
If you ever need anything in the future, our team will always be happy to help.
Best Wishes
BetTOM Support
Temper tantrum company -avoid at all…
Temper tantrum company -avoid at all costs -they started off taking unauthorized amount out of my balance -if I didn't question this or notice what would have happened to my money?
They apologised and refunded my money -two days later they took my cricket bet and when it won they voided it!-my bet was a winner but they refuse to rectify their mistakes!
I asked them to log a complaint -they initially refused but after three attempts I got it logged.
I've chased them up as they refuse to settle my winning bet saying they need 30 days to do this!!
They sent me a rude email with an ❗ exclamation emoji on saying do not hesitate to contact us again!!-i replied asking for the contact details for the Uk gambling commission as this type of behaviour needs reporting..
They responded to my query with 19 emails! Yes that's correct!
19 emails all sent one minute after each other saying congratulations your winnings have been processed!
I never had any winnings or transactions with them !
That's surely been done on purpose!
I tried to log a 2nd complaint too which they ignored but only once I got on live chat did they acknowledge it..
I have reported this to the gambling commission as they need looking into.
They have stopped taking my emails now and I will not see my winning bet unless I put a claim in with the small claims court which I will do soon.
Today the 10th of march 2026 they have paid my winnings of a tiny amount with the excuse of terms and conditions which they showed me saying that they can take your bet and if the price given by the trader was too high then it's classed as an error and Thier terms allow for the bet to be void once the official results are in!!
I have the evidence in the form of Thier email!
stay away its not worth it -if you win you risk them telling you that Thier terms state they can void your winnings!
Any one who does not believe me I have the proof of this in writing from them!!
4 maart 2026
Review zonder uitnodiging
Antwoord van BetTom
Hi Lawrence
We’re sorry to hear that you feel dissatisfied with your experience and appreciate you taking the time to share your feedback.
We can confirm that your concerns have previously been reviewed and responded to in line with our formal complaints procedure.
We aim to provide a fair and transparent service for all customers, and we take concerns regarding account activity, bet settlement and complaints handling very seriously.
In some circumstances, bets may be reviewed or settled in accordance with our Terms and Conditions, for example where pricing or technical errors are identified. We understand that this can be frustrating and appreciate that you have raised your concerns.
As this matter relates to specific account activity, we’re unable to discuss the details publicly. If you would like us to review anything further, please contact our support team quoting your complaint reference and we will be happy to assist.
We would also like to apologise for the high number of automated emails you received regarding withdrawals. These notifications were sent in error as a result of a temporary system issue affecting a small amount of customers and were not intended to cause confusion.
Best Wishes
BetTOM Support
Great site
Great site, fast payments. What more could you ask for in a Betting and Gaming site.
5 🌟 🌟 🌟 🌟 🌟
5 maart 2026
Antwoord van BetTom
Hi Mark
Thank you for taking the time to provide your fantastic review.
We’re delighted to hear that you’re happy with our service and are enjoying your experience so far.
We’re always working to provide the best possible service. If you ever need any assistance, please don’t hesitate to get in touch — we’re always happy to help.
Best wishes
BetTOM Support
Antwoord van BetTom
Hi Paul
Thank you for taking the time to provide this review.
We’re delighted to hear that you are enjoying your experience with us.
We are also thrilled to hear that your withdrawals have been quick.
Providing a smooth and reliable experience for our customers is very important to us, so it’s wonderful to know we’re meeting your expectations.
If you ever need anything in the future, our team will always be happy to help.
Best Wishes
BetTOM Support
Antwoord van BetTom
Hi Christopher,
Thank you for taking the time to provide your review.
Here at BetTOM, we take our customers and our social responsibilities extremely seriously.
Providing a safe and reliable experience for our customers is very important to us, so it’s wonderful to know we’re meeting your expectations.
If there is anything we can do to make your experience even better, please don’t hesitate to let us know. We are always more than happy to help.
Best wishes,
BetTOM Support
Interface is superb
Interface is superb
You have excellent customer service who respond swiftly. The app is easy to navigate and very well categorised.
Most importantly, lots of betting outcomes
Oh I love this
4 maart 2026
Antwoord van BetTom
Hi Christian
Thank you for taking the time to provide this fantastic review.
We’re delighted to hear that you’re enjoying the app and have found it easy to navigate.
We’re also thrilled to hear that your withdrawals have been quick and smooth.
Providing a smooth and reliable experience for our customers is very important to us, so it’s wonderful to know we’re meeting your expectations.
We will ensure your positive feedback regarding our customer service team is passed on to them. If you ever need anything in the future, the team will be more than happy to help.
Best Wishes
BetTOM Support
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