Used their welcome bonus and had a couple of flutters during the international break. Came back to place some stuff on some proper football to find the account has been stripped of promotions. There... Toon meer
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I made many deposits and withdrawals and Bettom are excellent when it comes to instant withdrawals.The funds are in my bank within seconds. This is what the punters want and the sporting casino and... Toon meer
Bedrijf heeft geantwoord
Wow, well done this website. Had a very lucky run today and withdrew my winnings and where in my account super quick 👏👏 fabulous service
Bedrijf heeft geantwoord
Your account is currently closed. Please contact Customer Services to discuss this further. Please all close down your accounts asp there ask me hold my passport side off me asked take pictures front... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over BetTom
Geschreven door het bedrijf
BetTom is your brand new destination for online sports betting and casino gaming. We are based in the UK and are fully regulated by the Gambling Commission and are committed to delivering an experience that’s fast, fair and packed with value. We pride ourselves on lightning withdrawals and superb customer service!
We offer Best Odds Guaranteed on all UK & Irish horse racing and greyhound racing (T&Cs Apply). You get 50% back on your first day sportsbook losses up to a £25 free bet welcome offer for new sportsbook customers and 50% back on first day losses up to £50 in casino bonuses. Whether you're into football, racing, slots or live casino, BetTom is designed to deliver a smooth, secure and rewarding experience.
- Licensed & regulated in the UK
- Instant withdrawals
- Best Odds Guaranteed (UK & Irish racing)
- Regular promotions and offers
- Responsive UK-based customer support
We’re here to raise the bar for what you expect from your bookmaker.
Why Pick BetTom Sportsbook & Casino?
Geschreven door het bedrijf
- Instant Withdrawals
- BetTom aims to process all withdrawals instantly meaning your winnings will be paid and within your bank lightning fast!
- Welcome Offers
- As a new BetTom customer you can get 50% back on your first day losses as a free bet up to £25 on the Sportsbook or 50% back as bonus slot funds up to £50 on the BetTom Casino.
Best Odds Guaranteed
BOG On All UK & IRE Racing
We offer Best Odds Guaranteed from 10 am every day on all UK & Irish Horse racing and Greyhound Racing.
Contactgegevens
Verenigd Koninkrijk
- bettom.com
3,4
Gemiddeld
441 reviews
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Antwoord van BetTom
Hi Jo
Thank you for taking the time to provide this fantastic review.
We’re delighted to hear that you are enjoying your experience with us.
We are also thrilled to hear that your withdrawals have been quick.
Providing a smooth and reliable experience for our customers is very important to us, so it’s wonderful to know we’re meeting your expectations.
If you ever need anything in the future, our team will always be happy to help.
Best Wishes
BetTOM Support
Antwoord van BetTom
Hi David
Thankyou for taking the time to provide your fantastic review!
We’re delighted to hear that you're happy with our service and we hope you continue to enjoy your experience with us.
If you ever need any assistance in the future, our team will always be happy to help.
Best Wishes
BetTOM Support
Very helpful and easy to deal with,fast…
Very helpful and easy to deal with,fast withdrawals
4 maart 2026
Antwoord van BetTom
Hi Peter
Thank you for taking the time to provide your review.
We are delighted to hear that you're happy with our quick withdrawals and the service you have received.
If there is anything we can do to make your experience even better, please don't hesitate to let us know. We are always more than happy to help.
Best Wishes
BetTOM Support
BetTom Betting Site
BetTom is a decent site quick payout and customer service great. Very good site to navigate.Overall excellent.Thanks Kevin Jennings
4 maart 2026
Antwoord van BetTom
Hi Kevin
Thank you for taking the time to provide this fantastic review.
We’re delighted to hear that you’re enjoying your experience with us.
Providing a smooth and reliable experience for our customers is very important to us, so it’s wonderful to know we’re meeting your expectations.
We will ensure your positive feedback regarding our customer service team is passed on to them. If you ever need anything in the future, the team will be more than happy to help.
Best Wishes
BetTOM Support
No chance!
Its really not entertaining when a casino offers no chance of winning there are countless reviews pretty much saying the same so my advice for you stay away from this greedy company
3 maart 2026
Review zonder uitnodiging
Antwoord van BetTom
Hi there
We’re sorry to hear how frustrated you’re feeling. We completely understand how disappointing a prolonged losing run can be, particularly when it feels like you’re not seeing any return on your deposits.
We’d like to reassure you that all of our games are provided by licensed suppliers and operate using independently tested Random Number Generator (RNG) technology. This means that outcomes are entirely random and are not influenced or adjusted based on individual accounts or gameplay history.
That said, if your recent experience is causing concern or frustration, we strongly encourage you to reach out to our Customer Support team. They can review your account activity with you and discuss the range of responsible gambling tools available to help you stay in control.
You can also find more information about these tools on our Safer Gambling page here:
https://www.bettom.com/en/page/safer-gambling
We genuinely appreciate you raising this with us, and we’re here to support you if you’d like to talk things through further.
Best wishes,
BetTOM Support
Best Odds Guarantee not applied and account closed after query
placed a Heinz bet including UK horseracing selections which qualified for Best Odds Guaranteed (BOG) on two winners where the Starting Price was higher than the price taken.
When the bet was settled, the BOG uplift was not applied. Even allowing for the £100 per bet cap mentioned in the detailed betting rules, no capped uplift was credited.
I raised the issue with customer services and asked for the bet to be reviewed. Instead of resolving the settlement query, my account was subsequently closed while the dispute remained outstanding.
My concern is not simply the monetary amount but the principle. If BOG is advertised as applying to UK horseracing, customers reasonably expect it to be automatically and transparently applied at settlement, or at minimum clearly explained if it is not.
I would suggest:
Clearer visibility of any £100 cap in the main promotional wording
Automatic settlement checks to ensure BOG is consistently applied
A fair and transparent dispute resolution process rather than account closure
I am still seeking a proper explanation and settlement review.
1 maart 2026
Review zonder uitnodiging
Tend to agree
Tend to agree , with other comments , they don't like to pay winnings , and have rubbish customer Service , who just Type script you , today I've been told they are waiting for the Vender , and security checks , when asked what that means , thay hung up on live chat , no phone number .
If your there Bet Tom , you come across as a Boiler room enterprise !
28 februari 2026
Review zonder uitnodiging
Antwoord van BetTom
Hi Rob,
Thank you for taking the time to share your review.
We’re sorry to hear that your recent experience did not meet your expectations and that you experienced a delay in receiving your withdrawal.
We take pride in our speedy withdrawal process. However, on this occasion, due to the value of your withdrawal, we were required to request additional legitimacy checks from our gaming vendor before the payment could be authorised.
We always aim to have these checks completed as quickly as possible and apologise for any inconvenience the delay may have caused.
We value all customer feedback, as it helps us continue to review and improve our procedures and overall service.
If there’s anything further we can assist you with, please don’t hesitate to get in touch — we’re always happy to help.
Best wishes,
BetTOM Support
Do not use this vile company
Do not use this vile company, they let me son gamble over £3,000 pounds in 48 hours with no checks and made no appropriate steps to stop or help, he is mentally unstable and suffers from bipolar. This company are clearly cowboys and do not care for legislation or the rules. Do not use and avoid avoid
28 februari 2026
Review zonder uitnodiging
Antwoord van BetTom
Hi Rich,
We’re very sorry to read your comments and to hear about the concerns you’ve raised. We fully understand how distressing situations like this can be for families.
This matter is currently under formal review in line with our regulatory obligations. We take all concerns relating to safer gambling and potential vulnerability extremely seriously.
We have a number of monitoring systems, affordability checks and safer gambling tools in place to help identify and support customers who may be at risk. The circumstances surrounding this account are being thoroughly assessed as part of that review.
As this is a public platform, we’re unable to discuss specific account details here. However, we will provide a full response directly once our review has concluded.
We are committed to operating responsibly and to ensuring our processes meet the required regulatory standards.
Best wishes,
BetTOM Support
Had a small question and customer…
Had a small question and customer service live chat sorted with pleasure and within minutes to my satisfaction-great service!!!
1 maart 2026
Review zonder uitnodiging
Antwoord van BetTom
Hi Simon
Thankyou for taking the time to provide your fantastic feedback!
We’re delighted to hear that you're happy with our service and we hope you continue to enjoy your experience with us.
If you ever need anything in the future, our team will always be happy to help.
Best Wishes
BetTOM Support
AVOID THIS CASINO AFTER DAYS APON DAYS…
AVOID THIS CASINO DAY AFTER DAYS ALL IVE HAD WAS DEAD SPINS ONE AFTER ANOTHER THIS CASINO USED TO BE OK BUT ITS GOTTEN SO BAD NOW U WILL NEVER WIN A PENNY I SPUN AT LEAST 700 BEFORE EVEN BONUS KICKED IN AND ALL I WON WAS £2.40 AND NEVER GOT ANOTHER BONUS AFTER THAT IVE SEEN IT BAD BEFORE BUT TRUST THIS WAS ON ANOTHE LEVEL WORST THE BETWAY IN MY OPINION AND THATS SAYING SOMETHING I SPUN AT LEAST 3000+ SPINS AND ONLY GOT 1 BONUS IN THAT TIME AND WON £2.40 THIS CASINO IS RIGGED TO HIGH HEAVEN FOR TO LOSE THE RTP IS LESS THAT 1% IF YOUR VERY VERY LUCKY
UPDATE TRYED AGAIN 2 MORE TIMES AND STILL SAME JUST CONSTANTLY TAKING MONEY WITH 0 RETURN NOTHING BUT HEAD SPINS THIS TIME I SPUN I WAS COUNTING I SPUN 930 AND NOT 1 BONUS CAME NO WAY IS THIS RAMDOM ITS BLOODY RIGGED AND THEY WILL TELL YOU ITS RAMSOM ITS NOT ITS RIGGED
28 februari 2026
Review zonder uitnodiging
Antwoord van BetTom
Hi Kitty,
We’re really sorry to hear how frustrated you’re feeling. We completely understand how disappointing a prolonged losing run can be, particularly when it feels like you’re not seeing any return on your deposits.
We’d like to reassure you that all of our games are provided by licensed suppliers and operate using independently tested Random Number Generator (RNG) technology. This means that outcomes are entirely random and are not influenced or adjusted based on individual accounts or gameplay history.
That said, if your recent experience is causing concern or frustration, we strongly encourage you to reach out to our Customer Support team. They can review your account activity with you and discuss the range of responsible gambling tools available to help you stay in control.
You can also find more information about these tools on our Safer Gambling page here:
https://www.bettom.com/en/page/safer-gambling
We genuinely appreciate you raising this with us, and we’re here to support you if you’d like to talk things through further.
Best wishes,
BetTOM Support
Antwoord van BetTom
Hi Dru
Thank you for taking the time to provide your review.
We’re sorry to hear that your recent experience did not meet your expectations. All our games are tested for fairness and operate under strict regulatory standards to ensure a fair chance for all players.
We understand it can be frustrating not to win as often as hoped, and we encourage responsible play. If you have any specific issues with your account or gameplay, our support team would be happy to review them, please get in touch so we can assist you further.
support@bettom.com
Best Wishes
BetTOM Support
It’s my 1st time playing here casino…
It’s my 1st time playing here casino and read all of reviews now I believe it’s all fake cuz I withdrawal my money it’s still pending over 4 hours but not getting money,
27 februari 2026
Review zonder uitnodiging
Antwoord van BetTom
Hi Muhammad
Thank you for taking the time to leave a review.
We’re sorry to hear you feel disappointed with the withdrawal times. Having checked our records, we can see no evidence of any withdrawal delays on our side. In many cases, delays can be caused by the customer’s banking provider once funds have been released.
We would strongly advise you to contact our Customer Services team, who will be more than happy to review your account in detail and provide clarification or evidence where required.
We value all feedback and will always attempt to resolve any concerns as quickly as possible.
Kind Regards
BetTOM Support
The worst casino I’ve ever played
The worst casino I’ve ever played
21 februari 2026
Review zonder uitnodiging
Antwoord van BetTom
Hi Ela
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. All our games are tested for fairness and operate under strict regulatory standards to ensure a fair chance for all players.
We understand it can be frustrating not to win as often as hoped, and we encourage responsible play. If you have any specific issues with your account or gameplay, our support team would be happy to review them, please get in touch so we can assist you further.
support@bettom.com
Best Wishes
BetTOM Support
Very fast pay out 😁
Easy to use great selection of games, fast pay out. No crashing half way though a game that I have had on others
19 februari 2026
Antwoord van BetTom
Hi Allison
Thank you for taking the time to provide this fantastic review.
We’re delighted to hear that you enjoy our wide selection of games and have no issues whilst playing.
We are also thrilled to hear that your withdrawals have been quick.
Providing a smooth and reliable experience for our customers is very important to us, so it’s wonderful to know we’re meeting your expectations.
If you ever need anything in the future, our team will always be happy to help.
Best Wishes
BetTOM Support
Larger withdrawal disappointment
I have been an avid user of this site, withdrawals have always been speedy (within 2 hours) and I really like the site, however everyone here chases a big win, I have recently had that big win and withdrawn the amount, expecting as a verified member to see similar withdrawal times. Unfortunately, I have been left waiting and not only that, I have requested updates 4 times on the live chat and every time am told the same script ‘this has been escalated to our payments team, I am unable to give a timescale’, merely disappointed that I believed this was a different site to the others in honesty. Great to use for smaller wins, less desirable for those who dream of a larger win like me!
24 februari 2026
Review zonder uitnodiging
Antwoord van BetTom
Hi Adam,
Thank you for taking the time to share your review.
We’re pleased to hear that you’ve been enjoying your experience with BetTOM.
We take pride in our speedy withdrawal process. However, on this occasion, due to the value of your withdrawal, we were required to request additional legitimacy checks from our gaming vendor before the payment could be authorised.
We always aim to have these checks completed as quickly as possible and apologise for any delay you experienced.
We appreciate that this may not have met your expectations, and feedback like yours is important as we continue to review and improve our procedures and service.
If there’s anything further we can assist you with, please don’t hesitate to get in touch — we’re always happy to help.
Best wishes,
BetTOM Support
Antwoord van BetTom
Hi Razvan
Thankyou for taking the time to provide your fantastic feedback!
We’re delighted to hear that you're happy with our service and we hope you continue to enjoy your experience with us.
If you ever need anything in the future, our team will always be happy to help.
Best Wishes
BetTOM Support
When bookies do it right
When bookies do it right, it's only fair that we leave positive reviews. I've been with Bettom for over a year now. They are quick to post boxing odds. I've placed some sizeable bets, yet they haven't limited me. I'll stick with them until that day happens, if ever. Thank you Bettom. You restore faith in bookmakers.
24 februari 2026
Review zonder uitnodiging
Antwoord van BetTom
Hi there,
Thank you for taking the time to provide your fantastic review.
We’re delighted to hear that you’re happy with our service and are enjoying your experience so far.
We’re always working to provide the best possible service. If you ever need any assistance, please don’t hesitate to get in touch — we’re always happy to help.
Best wishes
BetTOM Support
Still throughly enjoy this site
Still throughly enjoy this site, the play for your deposit has brought faith to me in the site, don't always win but 5hats name of the game, but when you do win the withdrawal is in the bank within a minute, I would honestly say try the site.
22 februari 2026
Antwoord van BetTom
Hi David
Thank you for taking the time to leave another fantastic review.
We are delighted to hear that you are continuing to have a great experience with us and long may it continue!
If there is anything we can do to make your experience even better, please don't hesitate to let us know.
Best Wishes
BetTOM Support
Antwoord van BetTom
Hi James
Thank you for taking the time to provide your review. We are delighted to hear that you're happy with our quick withdrawals.
If there is anything we can do to make your experience even better, please don't hesitate to let us know. We are always more than happy to help.
Best Wishes
BetTOM Support
site was ok
site was ok, in play prices were generally good. I had two occasions where they hadn't settled bets correctly, one where they settled a winnder as a loser and they offered a free bet.
After I had an in play footbell bet win £75 they closed my account under rule 15.2, any account that shows a profit will be closed. Really poor show
17 februari 2026
Review zonder uitnodiging
Antwoord van BetTom
Hi Mike
Thank you for sharing your experience. We’re sorry to hear that you’re disappointed and we understand how frustrating this situation can feel. Account restrictions or closures are never taken lightly and are based on a range of factors, not solely on whether a customer is winning or losing.
Kind Regards
BetTOM Support
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