beut Reviews 

I had an issue with the delivery of my sheepskin rug, no ones fault but the delivery company. Septo sheepskin rug in fawn, promotional price of £200. I've just returned from holiday and on seeing my rug I have to say, firstly 'Sapphire' was eager to point out that I purchased it at a promotional rate, and secondly, if I had paid the full price of almost £400 then I would have been disappointed. The quality of the pelts is just that- average.
The hair isn't what I'd call shaggy, in fact it's fairly short. The pelts too are small, and yes, I've owned 10s of sheepskin rugs upto now, and would certainly NOT have paid full price if I had seen it first. So, on the whole just a very ordinary basic sheepskin, so either buyer beware, or wait for the sale....OH, and please tell Sapphire, buying at a discounted price should NOT affect the quality!

I had an agreement to return a roll of wallpaper for a refund of £69. I have done so but no further communications. Impossible to communicate with the company either through email or telephone. Awful Customer Service..... after posting a review on Trust Pilot everthing was actioned... whilst the company was helpful pre and at the point of sale I started communication with Customer Services on 27th August... numerous phone calls, voice messages and e mails.. that is My Issue.... one apologetic delayed response from Sapphire. Had Customer Services responded in a reasonable time.. and responded to my question as to where I should return the product this Negative review would not have been raised.

UPDATE: my refunds were processed eventually, and the issue was resolved.

Ordered from Beut in late July and asked to return three items on 31 July. Customer service replied promptly with return instructions, though no prepaid label is offered - you pay for tracked, insured return postage yourself.

I returned the parcel on 3 August at my own cost (tracked) and also asked to cancel the items that hadn't shipped yet. On 10 August I was told the return had arrived and that a refund had been actioned for both the returned and the cancelled items.

Since then, nothing. I asked on 10 August what the total refund amount would be - no reply. I chased again on 13 August after no money appeared - no reply. It's now 17 August and I've had no response to either message and no refund.

Going silent once a refund is owed is the part that matters, and it's hard to recommend a retailer where the process stops the moment money has to go back the other way.

Order 1000384327 / ticket 73791. Happy to update this review if it's resolved.

Super helpful customer service on the phone. Very accommodating and lovely to deal with

Placed my first online order with Beut. Two weeks later(!), I was informed the item I ordered was unavailable. Not impressed. Beut offered alternative finishes and I made my choice. Unfortunately the marble item I had then selected was sent out chipped.
I appreciate Beut can't check everything they dispatch, but my issue is the poor email action from their customer service; when a retailer politely apologises and promises they will arrange collection of said damaged item, you expect that to happen. But there was no initial email correspondence of the courier collection details. After one whole week and three emails from me asking for the collection details, it eventually happened.
By this point I was so disappointed, frustrated & angry. I won't shop with Beut again, it's been a miserable online shopping experience from start to end.
I will thank you for my Refund.

Compelled to write another 5 star review for Beut where I have recently ordered a few more items. I am very impressed with this company who have provided excellent customer service. They really do go above and beyond - this was to help me source a very specific request from an item purchased a few years ago leading to fruition. More recently, the additional items I have ordered - absolutely outstandingly packaged with a great deal of care and attention by Sean, fast dispatch and great items. Based of this recent experience, I can confidently say that Beut overtake ( perhaps larger competitors ) by many miles and on this basis, I would happily recommend to others and certainly will use again in the future. Many thanks

Cool products, great prices, my new designer inspiration. I bought two gorgeous Kartell stools from Beut for my new kitchen and I couldn't be happier with them or the service I recieved. Sean went above and beyond to make sure they were delivered promptly, with great communication.

I had some issues with my payment method but reached out to them and Sapphire sorted out the order for my very swiftly.

My wine glasses arrived soooooo quick and they were super well-packed - no broken glasses!

Will definitely purchase from here again and they’ve 100% deserved 5 stars

I used Beut to furnish my new studio. They were really helpful when I had a few questions and everything arrived on time and well packed. I couldn’t be happier with the results, my studio looks amazing.

I started using Beut, after being let down a couple of times by one of the larger interiors retailers. They have a great selection of brands, and I love the personal touch that you get from team. They have been super reliable and very helpful if I've needed support with a purchase.

My first order but definitely not my last!

I recently received my first homewares order from Beut & I’m so happy with it. The items I bought were well priced, brilliant quality & the questions I had were quickly & expertly answered by Sapphire & Amanda in the office. There are a few other pieces I have my eye on, so I’ll be back.

Zero stars. A previous customer for several items on Beut and never had any issues, always very responsive. However, I ordered an item 2 weeks ago and it wasn’t suitable so I returned it at my own cost (plus insurance). It’s been delivered back to them for a week now but they (aka the bot) have failed to acknowledge all emails and calls, calls do not connect and I actually now think they’ve gone bankrupt and ceased trading. I suspect I have lost my money, which was not a small amount and there appears to be no recourse. All I can advise is DO NOT USE this website. It’s not safe. Go elsewhere. I am seeking chargeback from my bank but that may not work. DO NOT purchase from this website.

If I could give no stars I would.
The web page says they pride themselves on customer service.
I placed an order in December and still waiting for the item. Telephone calls fail. Replies to e mails are more than likely produced by a bot.
I will never use this outfit again.
Hoping things will be resolved shortly.I paid for the item with a credit card so I’m hoping I have some protection.

What an unfortunate experience to deal with this company.
I ordered a Carl Hansen bookcase on 9 February for over £2000 which had to be made in Denmark and then delivered to Beut.
It was eventually delivered to me on 21 May after many calls to customer service and emails. It was delivered in an Enterprise van by one man who said he didn’t work for Beut.
Unfortunately, the bookcase was badly damaged and nobody seemed to know exactly how it happened. It was suggested that I take this bookcase and make do with it until they could order another one for me. I decided not to take this option.
After getting the phone number of the director, Liam, I insisted on a refund.
I have received my refund today 28 May. I was promised gift vouchers but they have not appeared.
This company is being sold and a new director is starting. What a shame they didn’t say this on the website.
I would not have bothered using them. Things may get better but, I’m not impressed.
I would avoid this company at all cost. The prices may seem reasonable on the website but the hassle to get a delivery date is not worth it.
I will now buy a bookcase from somewhere else.
A very sophisticated website which is glossy and appealing, but there is no substance to this company.
Best AVOID at all cost!!

I ordered a bar stool from beut. They noticed that I'd ordered an especially high stool, unusual for a residential property, so they emailed me to check whether I'd got the correct height for my situation. A bit of measuring revealed they were quite right, they altered the order and three days later a beautifully wrapped stool arrived that fitted perfectly under my counter. Can't recommend their service, speed and quality of delivery, and products highly enough!

Terrible experience - want to cancel order as still not dispatched after a month! No emails responded to and nobody answers phone???? Owe me £239.30??? Very frustrated customer , would not recommend buying from these people

Order was never despatched and it took us chasing to discover that it never left the warehouse and they don't know where it went. They reordered the items and it is now over the 2-3 week lead time they promised. It's a nightmare to get in touch with customer services, they are very nice when you do but I must've called 15 times in the last couple of weeks and no one ever picks up or follows up with voicemails. Via email it is the same story, you have to chase and chase to get any answers. The original order was from October last year and we still don't have the items, I'd expect more to be done to rectify such a delay.

Long delay in goods arriving and after repeated chases we were told they could not get the items from the supplier. Over two months post order. Odd when we were told they were on their way. Also chasing a refund for a tracked return which they say they have not received. Avoid!

I placed an order on 19 January and have not received it. I chased several times and got a couple of replies, but after they sent the tracking information, communication stopped. The tracking has been stuck on “We have received your order details but have not received your parcel” on DPD system since last Thursday.
I reached customer service by phone yesterday. They said they were waiting for an update from DPD and would call me back, but no update has been given. Beut has really good review overall so I am really disappointed.

I’m have now ordered multiple time with Beut and they have been superb. The range and choice offered, the delivery and the customer service have been exactly what we wanted. Out Tom Dixon lights are superb. Beut offered the best availability and the best price.