I've order the red teddy bear on the 5th of February for Valentines day gift. It's now the 18th October and the tracking parcel is still in China. Sent several emails and also tried to go on live cha... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Gf loved it would recommend delivery took 10 days from when I placed the order (Wednesday-Saturday next week) living in Melbourne
I actually ordered two charm pendants for my wife. I received one last week and it was delicate and beautiful and the Rose box was very very beautiful. Today I received the second pendant and I wa... Toon meer
Bedrijf heeft geantwoord
Absolutely awful. I read reviews that they got theirs within 2 weeks and mine took well over 3 weeks. I purchased it from the moment they started advertising for valentines and the late shipment ruin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Gifts that melt your heart ❤️
Contactgegevens
30 N Gould St Ste R, 82801, Sheridan, Verenigde Staten
- office@beyond-love.com
- beyond-love.com
2,9
Gemiddeld
68 reviews
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Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Just received my order
Just received my order! Not a scam, like I thought. It was just late because of the holiday
28 december 2025
Review zonder uitnodiging
Antwoord van Beyond Love
Thank you for your review. We are so happy to hear that ❤️
Order not received
I ordered a bracelet and never received it. No responses to my emails
22 december 2025
Review zonder uitnodiging
Antwoord van Beyond Love
We’re really sorry to hear this, and we understand how frustrating it is to feel left without answers — that’s definitely not the experience we want for our customers.
We’d truly like to look into this for you, but we’re unable to locate your order without additional details. Please provide us with your order number and we will check on it right away.
We appreciate you bringing this to our attention and giving us the opportunity to make this right.
Absolutely horrible
Absolutely horrible. I ordered this because it said free shipping by Christmas. Also said US now my package has been stuck in mainland China. 2 emails no response. Guess I’m not getting my product for Christmas. Unreal. Scammers
14 december 2025
Review zonder uitnodiging
My order has been placed for days now…
My order has been placed for days now and I have emailed 3 times. My order has no tracking or anything. I’m disappointed and want an answer! 345131083
15 december 2025
Review zonder uitnodiging
Antwoord van Beyond Love
We’re sorry for the frustration this caused and understand how concerning it can be to wait for updates on your order.
We’d like to clarify that we did respond to your emails to confirm the engraving details, as emojis cannot be engraved on this item and we wanted to be absolutely sure you received exactly what you wanted. Once confirmation was received, your order was processed and shipped.
According to the carrier, your package has since been successfully delivered.
Thank you for your patience, and we appreciate the opportunity to ensure everything is resolved for you.
If I could give 0 stars I would this…
If I could give 0 stars I would this place is nothing but a scam spent almost $200 Australian dollars with this place to be lied to and scamed after i ordered on the 6th got the tracking on the 7th my ordered hasn't moved still today and its now the 18th emailed them and they tried telling me the Currier has lost my package in transit which then I spoke to the Currier and they told me that the package has never even been received from the send after emailing beyond-love.com telling them about speaking with the Currier i now am not getting any reply from them I've even been trying to call the phone number for beyond-love with no answer no matter how many times I try and call it Christmas is ruined this place needs to stop scamming people
7 december 2025
Review zonder uitnodiging
Antwoord van Beyond Love
We’re truly sorry for how stressful this situation was and for the frustration it caused, especially during such an important time of year. We understand how upsetting it can be when a gift doesn’t arrive as expected, and we regret the distress this created.
We’d like to clarify that the order was delivered in time for Christmas. Unfortunately, the package was damaged during transit, which is something we take very seriously. As soon as this was brought to our attention, we issued a full refund for the affected item and sincerely apologized for the inconvenience.
We’re sorry that communication felt delayed at any point — this was never our intention. We always aim to support our customers and resolve issues as quickly and fairly as possible.
We appreciate you sharing your experience and are truly sorry that it did not meet expectations. Our goal is always to provide meaningful gifts and dependable service, and we regret falling short in this instance.
Really happy with our product that I…
Really happy with our product that I got for my man, he loved it, it’s good quality and our names on it make it special.
Thank you 😁
24 februari 2025
Review zonder uitnodiging
Antwoord van Beyond Love
Thank you so much. We appreciate it 🥰
I've order the red teddy bear on the…
I've order the red teddy bear on the 5th of February for Valentines day gift. It's now the 18th October and the tracking parcel is still in China. Sent several emails and also tried to go on live chat on their website but there are no live chat representatives available, only get "I will forward your request to our support team, they usually reply within a day"
Having a really bad experience with them :/
5 februari 2025
Review zonder uitnodiging
Antwoord van Beyond Love
Hi there,
we are so sorry about the delay but as mentioned in our emails, the new law in the US was out of our hands and we are more than happy to refund a part of your order.
Please reach out: office@beyond-love.com
Kind regards
Scammers
I have been waiting for 2 weeks for my order and I haven’t received anything. Scammers
2 februari 2025
Review zonder uitnodiging
Antwoord van Beyond Love
Hi Karen,
we are not scamming anyone.
We informed all customers about the unfortunate delay due to the new law.
Since then, your package has been delivered and we hope it brings a lot of joy!
If you have any other concerns, please don't hesitate to reach out.
office@beyond-love.com
Kind regards!
Never received my order and customer…
Never received my order and customer service won't reply to emails. I wish I can give lower then one star. Don't buy anything from them.
30 januari 2025
Review zonder uitnodiging
Antwoord van Beyond Love
Hi Douglas,
I just checked your order and we did reply to your email, offered you a discount and your order was delivered as well.
Since the order was delivered, we never heard from you again.
If you still have a problem with the product, please reach out to us and we'll gladly fix it for you.
Kind regards!
Ordered my love heart and necklace in…
Ordered my love heart and necklace in plenty of time for Valentine’s Day They have said there has been political problems and will send as soon as possible but won’t receive them now for the special day Please don’t advertise these things when you can’t deliver on time Sounds like a lot of people having the same problem So dissatisfied with Beyond Love .Get it right before you advertise and don’t advertise false information when you would know you can’t deliver Never again for me
29 januari 2025
Review zonder uitnodiging
Antwoord van Beyond Love
Hi there,
thank you for your feedback. As we said, we are truly sorry about the delay but no one could have taken a new law into account. Otherwise, it would have been delivered well in time.
As explained in our email, we are happy to refund you a part of your order for the delay but unfortunately, we weren't in any position to stop the law or make them deliver it any faster.
Please reach out via email and we'll happily process your refund.
Kind regards
Very disappointed
Very disappointed. Can't even read the names. It looks like it would fit a child!
Not worth the money.
I was so excited to give this to my man.
VERY DISAPPOINTED AND UNHAPPY.
Never again!
10 december 2024
Review zonder uitnodiging
Antwoord van Beyond Love
Hi Lora,
we are sorry that it doesn't fit. We are very happy to replace it for free.
Please send us an email at office@beyound-loce.com.
Kind regards!
I would give the company 4 stars
I would give the company 4 stars. The customer service is really good and helpful. But I just don’t like the shipping a bit since it took too long to arrive. Anyway I love the product that I ordered and the customer service was excellent.
11 september 2024
Review zonder uitnodiging
Antwoord van Beyond Love
Hi there,
thank you for your feedback. We are glad you are happy with your order.
Kind regards,
Beyond Love
got a broken necklace
got a broken necklace . really annoying wait for like almost 3 weeks and still got broken one . thats my birthday surprise😟😟
3 juli 2024
Review zonder uitnodiging
Antwoord van Beyond Love
Hi there,
we are very sorry that it broke.
We are happy to exchange it for free, please contact our customer support.
Kind regards,
Beyond Love
I ordered the hearts bear engraved hearts were not engraved
I ordered the hearts bear
10 juli 2024
Review zonder uitnodiging
Antwoord van Beyond Love
Hi there,
thank you for your feedback. We apologize for the inconvenience.
If it wasn't engraved, there might have been a mistake while entering the names. Please be so kind and contact us on office@beyond-love.com and we will replace the necklace for free.
Kind regards!
It’s perfect
My husband purchased this for our 10 year anniversary. I absolutely love it. The packaging was beautiful and the message was beautiful. Both being perfect for such a beautiful necklace. Customer service is phenomenal. I’m so happy with my gift.
7 juni 2024
Review zonder uitnodiging
Antwoord van Beyond Love
Hi there,
thank you so much for your feedback. We really appreciate it.
Kind regards!
My wife loves the necklace I ordered
My wife loves the necklace I ordered for her, and the quality is very nice and being able to add engravings makes it have an even more personal touch. She couldn't do anything but smile when she got it.
1 maart 2024
Review zonder uitnodiging
Antwoord van Beyond Love
Hi there,
thank you so much for your feedback, we really appreciate it.
It makes us so happy to hear that.
Kind regards,
Beyond Love
They get all their stuff from Temu
They get all their stuff from Temu. Just buy it from Temu.
14 februari 2024
Review zonder uitnodiging
Antwoord van Beyond Love
Hi there,
thank you for your review.
We are sorry that you feel this way but this is simply not true.
We very much care about quality and customer satisfaction, which we could never guarantee with products from there.
They copy good products and sell them for cheap, it is sad but true.
If you ordered from us you will see the difference.
Kind regards,
Beyond Love
I encountered a small problem with a…
I encountered a small problem with a problem but the customer service by Viktoria is exceptional. Also, the wife loved the Valentine’s gift!
12 februari 2024
Review zonder uitnodiging
Antwoord van Beyond Love
Hi there,
thank you for your feedback. We are glad she likes it and we will let Viktoria know.
Kind regards,
Beyond Love
My daughter loves her photo ring of her…
My daughter loves her photo ring of her son and the rose light box.Its a perfect fit and ring.Very good quality.We will be ordering again very soon!
15 februari 2024
Review zonder uitnodiging
Antwoord van Beyond Love
Hi there,
thank you for your feedback. We are very glad that she likes it.
Kind regards,
Beyond Love
1) Best Customer Service
I placed my order as a gift for an exciting product which I never come across before (engraved pendant with a rose and message), the product arrived well-packaged, in a lovely presentation box. However, I managed to order the incorrect colour which led me to communicate with Kaan and the team, who went through my order process, with the fault being mine, which I acknowledged. Still, the team at Beyond Love made an extra effort to put it all right for me, making my case feel so special, which I have never experienced with any other company. I thank Kaan and the team for their great help and assistance and I will be coming back to re-order plus recommending it to everyone I know. - Muhammad Jawad.
26 januari 2024
Review zonder uitnodiging
Antwoord van Beyond Love
Hi there,
thank you for your feedback. We appreciate it and we will thank Kaan for you!
Kind regards,
Beyond Love
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