BikesOnline.com.au Reviews 

BikesOnlineAus and Marin Rift Zone 2 - AVOID.
The problem you have with buying online is that BikesOnline have no local dedicated service centres and no real recourse when things go badly.

I bought a Marin Rift Zone 2, assembled it correctly and took it for one ride. Straight away, the pedals worked their way out of the crank and ruined the threads. There was play in both the pedals and the crank arm. I complained to BikesOnline, who stone-walled me.

I then took it to a local 99Bikes in order to try and remedy the issue, and they found a raft of substandard parts were used, which they replaced under warranty. They also repaired the crank with a heli-coil and new set of pedals. I took the bike for one ride and the crank and pedals again failed.

I returned the bike to the mechanic and upgraded the crankset and pedals to Shimano Deore and Crank Brothers and took the bike for two more rides around a flat local park. The new Deore crank set literally 'wobbled off' the bike. The mechanics concluded that the only possible way this could happen is that there was play or a misalignment in the frame or bottom bracket, as supplied by BikesOnline.

Predictlably, BikesOnlineAus have rejected any warranty claim and pushed it all back on to myself.

In short, I spent $2500 on a bike that has been in the workshop for three out of the four weeks I've owned it and had an additional $500 sunk into it. Its still lying in bits on my garage floor.

Honestly, don't be like me. Just support your local bike shop. There is hardly any difference in the price anyway. Once BikesOnlineAu have your cash, they will suddenly become very unhelpful in the event something doesn't go right.

Easy to deal with. Quick shipping and the repair kit I ordered was as advertised.

I ise bikes online for the majority of my online cycling purchases

Great customer service I accidentally ordered the wrong size and they help me right away with a refund great service

Ordered a Marin SQ3 on 1.12.25. Arrived in Rockhampton on the 5.1.26. Not bad at all from warehouse in Sydney to central Queensland over this busy period.

Upon inspection my dropper cable was slightly damaged prior to being installed, sent a photo to bikesonline support team, within 12hours they responded and had a new cable in the post. Arrived 3days later. Great service, would highly recommend this company.

ratchet broke on my helmet bikes online straight away sent me a new ratchet which was super easy installation taking like 30 seconds, no cost all covered.

Have adapted the rack just a typical men's cruiser GT. Seat pole attachment requires extra clamp awaiting feedback from Online but poor in return returning response including accessory information for bag to suit. Recommend schematic for bolt locations. No information was provided. If follow up Customer Service with those two responses I would've given a five star review.

Very fast delivery, the bike was securely packaged

Fast delivery great product

Totally stoked with my mountain bike comfy a solid build a pretty neat ride colours are cool so yes would definitely recommend bikes online it arrived 2 days after purchase that’s quick

great experience from start to end.

I had a sales call that helped me get the right size, wonderful guy, lots of knowledge.

bike arrives incredibly quickly.

Assembly took me a bit longer than planned, but I’m not that experienced.

After sales service was great, they answered questions and really helped.

I’ve previously purchased from a big brand store before, this was better, and cheaper.

Product was delivered promptly. First gauge was faulty and BikesOnline replaced promptly with minimal fuss. Great people to deal with.

From the moment I called Brad was absolutely amazing! He went above and beyond! I highly recommend!

BikeOnline rocked my world with the speedy delivery, fantastic packaging, and unbeatable value for money. The bike arrived within days of ordering, beautifully packaged inside a cardboard box with straps and foam to keep everything safe and unblemished. Inside was the bike of my dreams in pieces at a price that is still hard to believe. Thanks mostly to their instructions, but also my experience and general handiness, I was able to get the bike up and running within a couple of hours. Can't recommend more highly. To those of you who are a little nervous about ordering a brand you're not familiar with, because I know I was, don't be. It's an outstanding product.

Excellent service & product.

They took the time to give me advice before I purchased & the product was excellent & easy to assemble.

Loved the little gift box with all the tools too!

Always fast, reliable service from BikesOnline.

Great product, easy to use, easy to store, no movement while travelling.

Very quick delivery and an excellent bike.

Ease of ordering and speed of delivery