Big Bear Vacations Reviews 

The check-in process left something to be desired. From the moment I arrived in the office until I received my keys, it had taken around 70 minutes. The line was very long, very slow. There were simply not enough agents to help the 60+ arrivals coming at check-in time..

Beyond that, they were extremely kind and helpful.
Checkout process was very easy.

Was not allowed into cabin several hours because was not clean/ready. Snow was not cleared off walkway or back area was dangerous to get into cabin. We were not allowed to park in garage as well so having to walk through snow to get into cabin was not good or safe was black ice.

Had a great time! Very dog friendly and house was warm/comfy. Loved the welcome sign that had our dog's names on it. House was cute and yard was very convenient. I would only recommend better lighting in the living room. I would definitely recommend and revisit myself.

Great customer service. The cabin was nice and clean. The jacuzzi was on and ready for us and there was even wood for the fire place provided! Our only complaint was that there was not enough towels: no dish towel, no jacuzzi towel and only 4 bath towels. Other than that, it was a great weekend. We would definitely stay again.

Home was astonishing and welcoming. Felt really comfortable. Will totally come out again this winter.

The house was not clean upon arrival not stocked with towels, toilet paper, etc. We reached out to the office multiple times and waited several hours for a cleaning “crew” to arrive - which consisted of one woman with her daughter. They did not finish up until midnight on our first night. I felt terrible for the two of them, as I’m sure the oversight was not their fault. The only silver lining was that we were reimbursed for that first night’s stay. It wasn’t a great first experience that’s for sure.

Easy, breezy, beautiful!!! We could not have asked for a better experience. A million thanks for a fantastic vacation, amd memories that will last a lifetime!

Very bad customer service and the house was a mess and had to wait 30 mins out in the cold for the house key

Great experience and the cabin was cute and cozy! Check in staff were friendly, quick and very helpful. Great experience, we’ll be back.

The guys in the office were super nice! Really helpful, gave us a bunch of recommendations for places to go. Gave us little bags with treats for the dogs, so cute. The cabin we rented was amazing. Super cute lakefront. Beautiful view. Big bed in the bedroom and cute living room. We loved it! Will definitely be going back.

The stay was amazing! The cabin was more than what we expected. The cabin was conveniently located to the slopes, restaurants, and shopping centers. The view and the cabin alone were in good condition, clean and kept up.

Horrible week to check in like 2 hours. No late check-out check out available check out move from 11 as posted on the website to 10 a.m.

No issues, place was nice.

The unit we stayed in was unsafe. We were unable to use the fireplace without smoke filling the unit. This was even after calling the office and someone coming out to inspect the flute and ventilate the unit. (We also did their one log slow start to warm up the chimney they suggested over phone). The heat worked in the bedrooms but the main living area and kitchen got really chilly without the ability to use the fireplace not to mention the health risk to us and our 6 month old with smoke/ carbon monoxide filling the condo. When we got home everything we owned smelled like a camp fire. This should be addressed before renting this unit to anyone.
Pros: proximity to village, clean, two nice size bedrooms on different levels for nice privacy, nice large hot tub with easy access from indoors. Decent for price if they figure out the fireplace issue.
Cons: fireplace unsafe (cold in main living area without it), one small bathroom with small shower, lots of stairs (split level), uneven flooring in kitchen and bathroom.

We loved our stay! Super convenient, cozy cabin, and amazing town. Definitely recommend Big Bear Vacations for anyone planning a trip to the mountain.

The cabin it’s self was big and clean. But there was a few things that were not working like the cable Tv we had no tv all weekend. We had bought food to cook over the weekend the oven was not working and as soon as I turned it on it, it started to smoke the room, i thought it was going to catch on fire. Once the trip was over I wrote an email to then Christina, and she responded to me right away and was able to get me a compensation for those issues. Even though I did receive a compensation, I don’t think I would book again with big bear vacations to many inconveniences. Big bear vacations should make sure each every appliance in the cabin is working before renting it out.That is why I only gave it 2 stars.

I love this place I really recommend for your next vacation😘