Big Bedding Australia Reviews 229

Don’t EVER buy from these guys if possible. I’m still trying to get my refund from a return that both party agreed to 3 months now! Not only did they not admit to not properly checking their stock in the warehouse when the returned product has actually arrived, they also did not take responsibility for their mistake and was not proactive in helping out their customer in any way. On top of that they blamed the courier guys and i never once received an apology. Long story short i had to contact the tribunal and send big bedding a formal letter of complaint. They then agreed to refund me. Here’s the cherry on top. 3 weeks later now they have fully ghosted me and i still have not received my refund. Worst company and customer service i’ve ever dealt with period.

Poor delivery experience

I bought bamboo sheets and a camping sleeping bag, delivered quickly to me and both products are comfortable and high quality

The item arrived in good time, the packaging was good and the quality was as described online.

choices for all run out of some stock but your order will come

I recently bought the Comfort Sleep 5’’ Vogue Base from Big Bedding Australia, and the entire experience truly exceeded my expectations. The base itself is solid, beautifully made, and exactly what I needed, but what impressed me most was the level of customer service I received.

I had a lot of questions and sent multiple emails throughout the process. The salesperson who supported me was incredibly patient, responsive, and professional. Every message was answered quickly and with clear, helpful information. He never made me feel like my enquiries were a hassle, and his guidance made the whole purchase smooth and stress-free.

Exceptional service like this is hard to come by, and it gave me total confidence in my order. I’m extremely happy with my purchase and highly recommend Big Bedding Australia for their quality products and outstanding customer care.

corners of mattress, not good.
scruffy sewing, looked untidy cheaply done.

Terrible.
Item has been paid for but has not progressed past label creation in 2 weeks.
Contacted you by email after a week to ask what was happening with my order due to it not even being sent.
Responded quickly to my email, that you would follow up and now no further response after another week.
Pretty disappointed and won't purchase from you again.
I order another quilt cover at the same time and it arrived with 3 days.

Prompt communication via both email and phone.
Easy website to use.

The topper is great but the delivery experience is poor, for the second time.

Easy to put together.. and looks great

Very happy with mattress,just what I wanted

Very happy with service and product, duck down doona l highly recommend.

delivery guy was very polite, helpful and accomodating. The head office must have been affected by mercury retrograde, because of a communication misshap, but they were helpful once i chased them up about the tracking number not working.

I should have researched better.
A long time to dry completely (we dont have a dryer).
Feels & smells like a plastic or maybe pvc doona cover.
Not ever going to use it.

It was delivered promptly and the down/feather quilts are just wonderful. I would never go back to anything else

I still don’t have my order

For the most part everything was easy but we did have a problem with the postage as the wrong number was put on the package
Big bedding was very helpful in the finding the package

I was disappointed with the delivery process. The products arrived through different couriers at various times, which made coordination difficult. Australia Post, in particular, struggled to deliver to my apartment and even asked me to collect a sofa from the nearest post office completely unreasonable for such a large item.