Bike Club UK Reviews 

So easy to find and swap bikes for or growing children

I have nothing but positive things to say so far and I am so glad I didn't pay too much attention to the negative reviews on here.

The process has been so smooth so far. I've got my daughter's first new bike at a fraction of the price than if I'd paid new and even took advantage off the 50% off for 12 months on starter bikes (promo code).

The bike arrived within 2 weeks and is absoutely beautiful. I opted for 'used' but it could pass as new - with brand new wheels.

The service has been great and I received a response email the very next morning - after I'd made an accidental order.

It gets 10/10 from me!

It was effortless! From selection to order and delivery the Bike Club team really made it a great experience. Would highly recommend. Thank you

So easy to deal with a fantastic idea saving a fortune thank you very much excellent

Quick and easy experience... I recently exchanged a bike and the whole process was hassle free. Great communication ahead of delivery and clear instructions on what to do with the bike that was being picked up. Excellent service and would highly recommend.

A brilliant example of the circular economy. Thank you to Bike Club for an affordable service, good communications, and a convenient collection and exchange service. The quality of the bikes is also very high

We love the quality of the bike. We are with bike club for 3 years now. The great structure of the bikes and confiirt, make it easy for my 6 years old to quickly adapt to different bike size.

The cost of delivery could be reviewed but overall great experience!

Options are limited, particularly for renewing and up-sizing. Customer service is about average, and leaves you feeling patronised. I cancelled my our subs for my daughter's bike and was allocated a completely unsuitable collection date by their delivery partner. This was by text so no option to vary. When I went back to Bike Club, they tried to convince me I'd selected this date. Quite illogical as it simply does not suit, and therefore more likely the cancellation process automatically allocated it and the instructions were simply not clear. The communication with their Customer Service is extremely condescending.

Quick reply’s on communication and regular updates on delivery date

Received new bike and returned smaller bike with great help from the courier
All worked as advertised.

Great company!
Excellent bikes provided at reasonable price.

I had a positive experience of bike club prior to now, but when I upsized my daughter’s bike for Christmas, the bike arrived missing a pedal, so is unusable, and despite my emailing 3 times since 23 December - they have no phone number so no other way of contacting them- I have heard absolutely nothing from them. Paying a monthly fee for an unusable bike, whilst my daughter is gutted that she still cannot use what was meant to be her main Christmas present, has completely put me off using this company and I will be cancelling my subscription. Lots of reviews and comments on their social media saying they don’t respond to emails - atrocious customer service and I would not recommend using this company.

Great concept and execution - works perfectly for us as our son loves riding and gets a new bike every Christmas that we otherwise couldn't afford!

Love what the company is trying to do and it's perfect for my fast growing girl. Good selection of bikes and ours was delivered to Devon without any issues. She loves her Bike Club bike.

We love the concept and the service. only the exchanging fees are a bit pricy i think.

Really easy, great experience & an amazing product

I know there appear to have been some negative reviews recently but honestly I could not be happier with the service received from the bike club!

We also ordered a bike to be delivered in the run up to Christmas, they shipped with DHL who ordinarily are an exceptional courier, but for some ungodly reason they have recently lost their minds and have become a nightmare which is NOT the fault of TBC.

We were meant to have the bike delivered the w/c 15th December. We had the notification that the bike had been dispatched, unfortunately we received a notification that DHL tried to deliver but nobody was in. This is false, we were in and have a Ring doorbell so we know that they didn't even try. We went for a redelivery but we knew we wouldn't be in the next time so requested a delivery to depot, we were happy to collect from there to ensure it would be received before Christmas.

Yesterday we went to collect, after 30 minutes waiting in the depot (with a baby I'll add!) they confessed that they had lost the bike. Which is wild because it hardly a small package!

Anyway, I sent a quick email to TBC to explain the situation and Joe VERY quickly got back to me to offer a same day courier delivery so our four year old wouldn't be disappointed come Christmas morning.

Now I know this is only possibly due to our location (London suburbs) which was close to their distribution centre, however to me it's akin to a Christmas miracle. We didn't have to pay a penny for it and we are SO grateful. Joe came back to me via email so quickly and the situation was resolved so fast that I would whole heartedly recommend TBC to everybody.

They CAN NOT be held responsible for DHL being utterly pants, as generally they are well known for excellent service (and not cheap service either!) so please take this into account when reading the recent reviews.

Ordered a bike from Bike Club in November for delivery on the 15th December, ready for Christmas.

Received communications from Bike Club and the courier confirming the bike was on track to be delivered that date. Come the delivery date, I received a message from the courier giving me the timeslot and saying they would call 30 mins before they would make the delivery.

Didn't receive any further communication from the couriers. They updated the delivery tracking to say the delivery details were wrong, but they were correct, the delivery drivers obviously just couldn't find our house, or were too busy to bother. The only contact details for the couriers was a live chat that they never respond to, despite me trying and waiting on multiple different occasions.

Contact Bike Club to ask what was going on. Was advised to wait 24hrs to be sent a link to reschedule the delivery. I then had to email Bike Club daily as I heard nothing from either Bike Club or the couriers.

Only after multiple emails from myself, did I hear back from Bike Club again, saying the bike had not re-entered the couriers' system. I was offered a different bike, but it was in a colour that I know my son does not want.

Whilst Bike Club have limited power to influence the couriers, it speaks volumes that they use a courier company with so little accountability, and also that they couldn't be bothered to keep me updated during the days waiting for updates on the delivery. This left me less and less time to source an alternative from elsewhere, which I suspect was deliberate to try and force me to accept the alternative bike. Avoid.

Initially I was really impressed with the concept and booking process. I ordered our bike in November with a delivery date of 15th of December. Unfortunately there seems to be an issue with the courier. I have emailed the bike club twice within the last week with no response. This was due to be my son’s biggest Christmas present and with no response from the bike club and no way to contact them I am feeling disappointed. I will update my review in due course.