Bike Club UK Reviews 

We had a really positive experience with The Bike Club. Choosing a bike was straightforward, with plenty of clear options, and despite having seen a few mixed reviews about delivery, ours was quick and hassle-free.

I had a couple of questions along the way and the responses were prompt and helpful, which was reassuring. The bike has now arrived and, even though it’s a refurbished bike, you genuinely wouldn’t know — it’s in excellent condition.

It’s the perfect gift for my daughter, and I also love the sustainability aspect. Knowing we can simply swap it for another size as she grows makes the whole process practical as well as environmentally friendly. I’d happily recommend them based on our experience.

I subscribed to get a bike for my granddaughter for Christmas as these bikes are far lighter than other bikes and she needed a light one. I was very happy with the whole process , all went smoothly including the delivery . What spoilt it was that the bike had dirt marks on. I do not find this acceptable at all and very disappointed !! I've sent 2 emails but not had a response therefore this review.

My daughters bike was supposed to come today. Courier said delivery was "unsuccessful " and nobody at either company will talk to us. We've been in all day nobody came and they have fine this to countless others too

We've always had excellent service from bike club. With the recent changes we made; returning a larger bike to replace it with a smaller one for our youngest to enjoy a bike club bike, I have to give a shout out to Ashley who helped us out. Ashley's customer service was top class.

Due to the lack of organization between yourselves and the worst delivery company known to man ARROW XL. Our delivery was over a week late and had to be delivered on a Saturday when we didn't want it to be seen by our son. If it wasn't for the fact I couldn't buy a bike in time for Christmas I would have cancelled my order. I will however been arranging the bike to be collected at my quickest convenience once Christmas is out of the way and I'm able to actually buy the bike we wanted. To anybody thinking about joining bike club walk away. Don't bother writing back to me trying to justify the poor customer service. The exact same thing happened last time. We should of learnt our lesson but took it as a 1 off clearly we were wrong.

Thank you for your subscription service , it's been a massive blessing, being able to provide my little boy with a premium quality bicycle that he has been enjoying since it was delivered. It's his first proper bicycle after his balance bike days and it was a seamless transition to the Woom 3 with yourselves - looking forward to exchanging his Woom 3 once he has outgrown it - thank you for being a part of my boy's bicycle journey 👍

Easy-peasy sign-up process and great customer service experience 👌

With gratitude
Grant & Cayden 🚴🏾‍♂️

4th bike exchange! Son now 13 and we are so happy with the swap as you grow approach! The exchange & delivery was really smooth. Chose a re-bike this time (environmentally sound) and although the bike could have been a little cleaner - we did a little extra sprucing as it’s a Xmas gift - everything is fine. Good quality pre-loved. Brilliant service.

Fantastic service. 3 bikes later and service as good as ever!

I cannot rate the bike club highly enough. Fantastic service and fantastic bikes, this has helped with our child's confidence. From browsing to ordering and having the bike bike delivered, the bike club was first class. Thank you for a fantastic service, we will definitely use again in the near future.

Excellent bikes, great service, fantastic equipment which can grow with grow with yohr child. Have recommended to others and couldn't recomment enough.

We have subscribed with two bikes over the last year, my sons keep on growing so we recently swapped the smallest bike and ordered a bigger one.

The process was so easy, we had to go for a used bike as no new ones were in stock, but the re-placement bike was in great condition. New bike delivered and old one taken at the same time. Easy peasy!

Love this service and the bikes that are offered.

Customer service has always been very helpful when we needed. Bike exchanges over the years have been done smoothly and promptly. We are very happy being members of the Bike Club with a very happy child cycling around!

Love the bike club, what a brilliant idea. Very happy with our bike and the service so far.

I have ordered a bike for my 5 year old, her first pedal bike from Father Xmas. I paid £14.99 delivery and chose the 5th December delivery date. I now look and see that the delivery has changed to the 2nd January 2026. Is this companies intent to ruin Xmas for children or something? No phone number to speak to someone, just an email address with 2 day response time. Shocking.

Bike was due to be delivered today. It didn't arrive. No contact from the delivery company or Bike Club. After much chasing, got a phone call from Bike Club this afternoon saying it wouldn't be delivered today. They will try and arrange a delivery next week but no guarantee. As this is supposed to be a Xmas present I'm getting worried. Very poor service.

Very expensive over the life of a bike. Much cheaper to buy a bike and either sell it on or hand it down.

Bikes were good and it’s a great idea… but would never do again as £34.99 to return each bike was extortionate.

Great service. We are in our 2nd bike now. Delivery was absolutely rapid ,later exchange happened without a problem. We would recommend it to anyone. Amazing quality bikes and we definitely saved money by renting than buying brand new one.

We have been a customer for many years, maybe 7 years now? The cost was very reasonable when we joined first but now it's just too expensive. The cost to return the bike is now £35, after paying monthly for a bike for 2 or 3 years this is just excessive. We have therefore returned the two bikes we had (£70!!) and have opted to buy as this is unsustainable cost wise. Shame as its a great idea 💡 but in reality the costs are now too high.

Think about the RETURN and DELIVERY and
EXCHANGE fee when signing up. Your kids will outgrow the bike quickly as the bikes dont come with handles that can go up so you will need to change the bike and it will cost you.
Have been a customer for over 2 years now so practically paid for rhe bike.
Worse you have to pay 35 for the return. And since we had two bikes for our two kids paid 70 to return.