Bikmo Reviews 

Great experience with Bikmo Team!

Very professional and easy to deal with. My two 5-year-old bicycles were stolen from a locked communal area in Cambridge. The claim process took about a month — probably a bit longer than usual — as my case required extra confirmation (the thieves had cut through the bike rack, so there were no locks left). Despite that, communication was clear throughout, the process was smooth, and my claim was approved without issues.

I had insured my bikes with all the accessories for their current new market value, and everything went exactly as agreed. Just note there’s a 10% excess if you choose a cash settlement — it’s clearly stated in the policy. I’m now ready to buy a new bike, and I’ll definitely be insuring it with Bikmo again.

Sorting out insurance for my electric bike was really straightforward and I had quick responses to check my bike lock as well.
Bikmo help desk was also quick in clarifying my questions on insurance as well.

Huge thanks to Bikmo Cycle Insurance 🚴‍♂️
I just wanted to say how impressed I’ve been with Bikmo throughout the whole process after my bike was stolen. From start to finish, they’ve been incredibly professional, understanding, and efficient. The claim was handled quickly and smoothly, with great communication the whole way through.

It’s never a nice experience having your bike stolen, but Bikmo really made the process as stress-free as possible. Couldn’t recommend them enough!

Csak egy napig volt biztosításom mivel sajnos azt a biciklit aztán nem kaptam meg amit megrendeltem ide biztosítás már másnap le kellett mondanom de nagyon kedvesek és segítőkészek voltak a megszüntetés ben

I was knocked off my bike, due to a car driver distracted by his kids in his car, and hitting the back of me. Bikmo were very quick at sorting out the payment for my bike repairs. All the staff I dealt with were very friendly and helpful.

Recently joined and have been really impressed so far!

The policies are super clear, the claims process is straightforward, and the service is c30% cheaper than the equivalent of some of the competitors, whilst having better perks like unlimited worldwide coverage.

The process of setting up the insurance was easy. Have not had the necessity to claim and so cant comment on this.

My bike was stolen having been locked to a public bike rack with a diamond secure lock. I provided all the extensive evidence required (including lock and bike receipts and photos, maps, crime number etc). The claim was settled in full after 19 days. Other than no response to a couple of follow up emails I sent and a longer time than anticipated to settle (I’m sure I read somewhere that 95% of claims were settled within 2 days!) I was happy with the service and response.

Bikmo were pleasant and easy to deal with on a recent claim. After ruining several hundred pounds worth of kit and accessories in a crash, Bikmo processed and upheld the claim very promptly. The entire process was surprisingly smooth and efficient from start to finish, which is a rarity with insurers.
Yes they're expensive, but you get what you pay for in spades!

Bikmo insurance was fantastic when my bike was stolen. They responded quickly, guided me through a simple claims process, and settled everything within days. Highly recommend their prompt, professional, and supportive service!

Simple. Good pricing.

Don’t really write many reviews. Unfortunately I needed to make a claim and the service I received throughout the process was amazing. Rarely these days you get a such a high level of customer service from a company. Everybody you speak to is knowledgeable and helpful. I dealt mostly with a guy called Johnny who was brilliant. I wouldn’t contemplate insuring my bikes with anybody else. Thanks guys

Free 30 days insurance, but you are still quite expensive. Some insurers are half the price, but offer fewer distinct cover categories. Home contents cover leaves a lot of cover areas unavailable, and some with vague wording or lacking cautions provide no away from home cover at all.

Wollt ihr keine Probleme haben mit eurer Fahrrad Versicherung ? Leider suggeriert diese Versicherung genau das.Habt ihr aber mal n Problem passiert genau nichts ,man bekommt immer die selben e Mails dies und das fehlt noch ,obwohl du es schon drei Mal verschickt hast ,für mich ist diese Versicherung BETRUG .
Mfg.Roland

They are not a terrible company; the claim not was fulfilled properly--they declined it for an unintelligent reason. But most importantly, it took an EXTREMELY long time for it to come through--about a month--and they wouldn't respond to emails for weeks at a time. I could have taken care of it myself.

This is the second time this has happened – – and they pretend that there is an abnormally high volume – – I guess having a high volume of incidents is normal for them so they can just say there are too many incidents and that is why they are always slow.

Made my claim quickly information I gave them was submitted and claim was processed and waiting for payment very happy with the service from Tom at bikmo insurance

This is not worth the premium. Bike was stolen from a locked bike store room in our block of flats. In that room the landlord provided bike racks bolted to a concrete floor. We locked the bike by 3 approved locks to the bike rack . Thieves somehow managed to access room and unbolted the bike rack from the floor and took my daughter's bike.
But no payout by bikemo as the locked room doesn't count and the bolted to the floor rack is in their view not immovable. Just a joke and a waste of the premium.
I wish I had kept my money. Oh, and it took over a month for them to decide not to pay. Cyclists friend ? That's just the marketing
Beware .

Really quick in dealing with kit and bike

Unfortunately had a bike stolen whilst in possession of the bike. Bikmo were excellent in dealing with the claim explaining what needed to be provided as evidence and a fairly quick turnaround in approving the claim. Top tip is take photos of your bike especially any upgraded parts and this made the process very smooth. Would recommend