BIL Reviews 48

I ve been customer since 1985 at BIL ( Banque International a Luxembourg) route d' Esch , the main office in Luxemburg. Although the bank had a tumultuous history from 1985 till today ( starting as BIL, became Dexia, bancrupcy Dexia, BIL again...) , i always remained customer al those years. My portfolio was managed by the bank all those years , than it became a life insurance on their advice etc... But through all the years i saw the service declining from excellent to less excellent, good to good enough, good enough to poor service and finaly no more service. When i decided to end my life insurance from Wealins after more than a decade because i became 60 years old, i contacted the bank to put my insurance in cash on a new to open account. At first they tried to convince me not to close the insurance because of the intresting benefits etc.... But as i had no trust in the new man in the white house i erged them to close the life insurance AS SOON AS POSSIBLE. It toke me dozens of phone calls and an amount of papers to sign for doing this. It took the bank MORE THAN 4 WEEKS TO OPEN AN ACCOUNT, CLOSE THE INSURANCE AT WEALINS AND PUT THE MONEY ON THE ACCOUNT. Meanwhile our good president in the white house announced his tariffs and the 4 weeks delay of the bank costed me about 16.000 euro's. This extremely slow working bank is no good for investors. It was good many years ago but nowadays : RUN AWAY AS FAST AS YOU CAN before investing any euro in this bank.
This is my humble advice to anyone thinking of bying stocks,life insurances or any other investment at this bank.
No excuses, no word of thank you for being customer this long, nothing !!!
I withdraw every euro from this bank.
Happy at KBC now in belgium .
Decent bank with good service.
Hendrickx D.

A l'agence Centre, j'ai reçu un accueil chaleureux, un service parfait. Mr ROSSI, le conseiller, est à l'écoute, il a su répondre à toutes mes interrogations et à me donner d'excellents conseils.
Je suis plus que satisfaite de mon expérience à la BIL.

J’ai une très bonne expérience dans cette banque je suis très satisfaite bon suivi et à l’écoute

Je pensais qu'il n'y avait pas de pire banque qu'Ing, jusqu'à ce que j'ouvre un compte chez eux... aucune pitié dans cette banque, soit vous êtes millionnaire, soit vous n'avez aucune chance d'obtenir la moindre aide, même Si votre salaire leur est versé... je vais bientôt supprimer ce coût... absolument inutile pour un simple travailleur comme moi.

J'ai dû attendre 2 mois pour obtenir une réponse à une simple demande.
J'ai écrit plusieurs fois via la messagerie Web Banking, sans jamais recevoir de réponse.

Le niveau de service est honteux. Aucun suivi, aucun professionnalisme.
On a l'impression que les employés sont inexistants ou totalement désengagés.
Un service pareil, même en Afrique centrale on ferait mieux, et c'est dire.

Je ne recommande absolument pas!!!

Bei Anfragen bei dieser Bank kommt erst Monate später bei mehrmaliger E-Mail überhaupt mal ne Antwort. Sehr unprofessionell. Bei Anrufen sehr unfreundlich.
Nicht zu empfehlen...

Banque désastreuse. Service désastreux. Employés incompétents. Bah oui les meilleurs sont partis lors de la migration du core banking system. Ne respecte pas les closes de ses contrats.
La seule façon qu’ils ont de garder des clients, c’est de les prendre en otage.

C'est un enfer cette banque. Je viens d'attendre 1H30 avant d'avoir une personne. Service horrible. Il vaut prendre des banque en ligne puisque avec la bil, il n'y a aucun service.

This bank is a shambles. I had a card stolen, blocked it using their app, and the thief continued to use it. I had also mailed BIL regarding the matter. Then, after three weeks without a replacement card, I contacted their payments processor, Wordline, who told me that the card had never been blocked. This is despite BIL's own app showing it as blocked, and their online "agent" called Berry, which confirmed multiple times that the card was blocked and a replacement was on its way.

The effect was to expose me to continued fraud. This is the last thing that a bank should be allowing and aounts to negligence on their part. Their answer was to direct me to Worldline, despit my pointing out that the problem was with their own application. I was bounced around between BIL and Worldline. Neither wished to take any responsibility in regard to resolving the matter, although maybe some progress is being made.

Their reaction to a serious application problem is scary. My card was stolen and was blocked and I have to deal with texts messages notifying me that I "... have authorised a payment of €n at such-and-such." Each text made me feel ill.

I have long experience working on core banking systems. The flippancy that I see here (amounting to negligence) is truly incredible. I doubt that they even have opened an internal incident to examine what is a very serious system failure.

___________________________________________

Edit to add update: BIL eventually contacted me. They dismissively told me that I could easily have googled how to block my BIL card (!).

In the meantime, I contacted their GDPR office, ho provided me with the text of the exchange I had with the chatbot on their internet portal. It confirms that the bt offered two options: It would block the card for me *or* I could contact Worldline. The "or" is vital. It is an option that they offered me online. I took it.

I have asked them three times (once by phone, twice by their secured messaging service) to confirm that they are not going to investigate this. I need this confirmation in order to pursue the matter with the financial regulator. They have yet to provide this.

Kundenunfreundlich, keine zeitnahen Rückantworten, unverschämt hohe Gebühren, dazu in keiner Relation zum Aufwand.

1 Stär ass schon 1 zevill...
Ech hun den 29 Aprell eng Mail gemach wou ech reicht den 4 Mai eng Äntfert kruut, ech kruut gesoot wann ech en Angeschriwenen Breif maan ass et eng Sach vun 10 Deeg... den 21 Mai hun si Suen vun mengem Konto ofgebucht...awer zevill.. seitdem warden ech drop meng Suen zereck ze kreien... wann een well unruffen ass een mol eng halew Stonn an der Warteschleife fier dann eng Persoun um Telefon ze hun dei just soen kann Moment ech verbannen erch... waat an 9/10 Fäll net geet well keen errechbar ass... mache eng Mail heescht et dann...do kennt als Äntwert et ass an bearbechtung... an daat seit dem 21 Mai!!! Soubaal ech meng Suen hun wert ech mein Konto do kennegen an bei eng aaner Bank goen... et ass daat allerlächt...

BIL, c’est reparti. Avec leur nouveau site digital tout est simplifié et en ligne. Mais il ne faut pas appeler… comme Revolut mais avec une garantie AAA

i am writing in my secure messaging 7 messages but there comes no replay from bil.
it is a terrible bank without communications
there for pay your attention for this bank

Absolutely worst bank I have ever experienced. I had an account - no interest was given and no service but it topped when they decided (after they had a heavy fine due to improper financial transaction and laundry of dirty money) that I didn’t want me as a customer and they suddenly charged me with a fee of eur 5000 annually. They postulated they have informed me about the new fee but I have never received any communication. They rudely stated it was in their right to change conditions as needed. I have lost 5000 euro due to this. My recommendation is to never ever use this bank

Surtout ne pas choisir cette banque .. service client désastreux .. et en qu a de fraude vous ne serais jamais rembourser car la banque vous responsabilise quoi qu il arrive .

Banque de brouteurs à fuir aucun professionnalisme Clôture les compte sans avertir et garde l argent créditer Mauvaise gestion carte prélèvement etc allez chez Revolut c est mieux

Une catastrophe cette banque a fuir

The worst bank ever!
After being a customer for 25 years plus and only bad experiences, finally I am changing to a different bank.
Everything is for them not only complicated, but extremely complicated: be it a loan, trading shares or online banking at all.
After a complaint it took them THREE month to send me an answer, which was completely useless and not satisfying at all.
One can not reach them at all, neither via phone nor via e-mail.
Now after their maintenance of the BIL-NET online system ( already took them a weekend ) , it still does not work after 4 more days.
Therefore NO banking possible for 6 days in total and still no improvement on the horizon.
My bank in Germany ( SPARKASSE ) is 10 times more effective, helpful, friendly and everything works.

Service en chute libre depuis quelques temps déjà. De multiple erreurs de comptabilisation, des erreurs systématiquement en défaveur du client. Bref, une perte de confiance dans Ma banque. Je n'en peux plus de les contacter avec un succès très relatif car peu joignable, pour demander des corrections pour ensuite me faire reprocher l'erreur ("c'est de votre faute") par leur personnel et me faire payer leurs erreurs par des frais de corrections ou des intérêts de découverts. Service nul, incompétences au rendez vous, ..bref lamentable