Bilstein-Shocks Reviews 

Fitted B14 kit end of 2018.
Mot advisory Oct 21 that springs corroded front and back.
Called Bilstein'support' Leicester office, to be told that only 2 year warranty on the components. Only USA has lifetime warranty.
Anyway absolutely no help from Bilstein the springs are scrap and need to be replaced.
So do I spent 200 plus 500 quid fitting new Bilstein springs only to have to do it again in 3 years? I think not.

I have a question for Bilstein regarding thier products.
Big Customer support icon on the home page - no link/no customer support
No contact details on the home page either phone or email.
Suggestion to contact via LIve Chat - no live chat.
Received an email about items in my cart with a email link for the sales department - Hooray! I can speak to someone - email bounced back , email account does not exist.
Mr Bilstein, in the new world of e-commerce contact with your customers builds trust and leads to sales. Maybe you should have a think about that while I go and buy your competitors products

I had a bad 6112 Strut bad right out of the box. Bilstein would not warranty it our because i had a leveling kit on it. Dumbest thing i have ever heard. Hello suppose to be an off-road shock. Don't buy. They do not stand behind their parts even if the part was bad out of the box.

My overall experience wasn't too bad. I emailed them to get an estimate on a delivery date and they told me they had them in stock so could be anywhere between 1-4 days. I told them to go ahead and send them.

The only problem I had is they didn't give me any shipping updates and didn't respond to my email agreeing for them to be sent. So I had to cancel my appointment with my garage because as far as I was aware they hadn't even been dispatched and I wouldn't want the garage to lose out on a significant amount of time that they could potentially spend with other customers.

The suspension surprisingly arrived very quickly, but now I'm having to try and make new arrangements with my garage to get them fitted.

No communication, no return phone calls, no explanation of what is happening, massive delays, and constantly told the person I need to speak to has gone home. I used Bilstein on rally cars for 34 years but no more , appalling unprofessional service

Ordered expensive pair of shock absorbers with EDC (damptronic) for my BMW F31 to find out THEY ARE NOT IN STOCK till end of next month at least! Over 2 months waiting? What a joke! They haven't changed description to "out of stock" even few days later. I'm now fighting to get my money back as they stopped replying to emails.
Lucky me I paid with credit card so I'll get my bank involved to get full refund

Absolute time wasters. Took my money then said parts need to arrive from Germany when promised next day delivery on the phone. Do not deal with these clowns.

Spent £400 on bilstein shocks for my bmw through demon tweeks, was sent a 2019 and 2015 built shock of completely different appearance and bump stop harnesses. One had a steel dust cap machined into the steel tube, the other had a plastic insert. Bilstein point blank refused to send me another 2019 built shock saying they cannot get more from Germany and think its acceptable to offload their old junk on me and to use an odd pair of shocks of varying performance. I cannot believe a large company can behave like this. I will never use this company again and will spread the word via forums to others.

Had my shockers for 6-8 thousand miles and they went faulty. They are supposed to have a 2 year warranty but take that with a pinch of salt
Poor service Bilstein no wonder your not as popular as you were

They will not honor their warranty. Has taken over 2 months and they still have to investigate. There is no clear cut off on warranty. Lifetime warranty is life time. When shocks are not working they should honor it.

Strut bearings failed before 20,000 miles of road use only.

B16 PSS10s.

6 months out of warranty (no, there is no lifetime warranty in the UK/Europe - only North America).

Now having to send the shocks back for rebuild at cost to myself.

Bilstein?

Avoid at all costs. Clearly engineered with the precision of paper aeroplane is my experience of them thus far.

Hello Guys!
I am just get B12 ProKit for my Audi TT 3,2 2007.
It was long story.
It start on COVID-19 happens and also other countrys hate Russia, so ther not so many options to purchase somthing beside local retailers. But Russian retailers have no fitment for my car.

So i start searching and found this guys.
And this mates confirm thet i can buy my stuff from them.

6 hours and my cargo arrived to Moscow from Britain.

And more than 2 monts to get out from UPS warehouse because they take job that they cant do.

BE AWARE OF THIS!!!

Shocks-absorbers is DANGER CARGO with GAS UNDER PRESSURE. Check it twice that ur contry's rules allowed to deliver this type of cargo.

THIS IS VERY IMPORTANT!!!

But to be honest guys from "bilstein-shocks.co.uk" take care about me for all time. So together we win UPS+ Сustoms and now I happy.

Thanks to Al support. Only reason that my mind is stilll healthy XD

P.S. bilstein-shocks.co.uk 5 stars
P.S.S Interparcel 4 stars
P.S.S.S UPS 1 star

My order was delayed and I could not get in touch, but the person in charge was kind and polite.

The suspension that arrived is the best ride and I am very happy.

I want to buy it again in this shop.

Great company with good online support. High quality parts.
I would have given them 5 stars if it wasn't for the terrible UPS delivery mix up and UPS online support. After having the wrong address and blaming Bilstein, it then took them two days to deliver the items from 25m away.Bilstein should stop using them and use DHL (has delivery slots, actual customer support that will talk to you)

Great and clear communication/support. Excellent quality.

I reached out about shipment details and they were very quick to respond, with proper information, and followed up promptly with additional shipment info. Very happy with my purchase process!!

I am grateful for the careful response to orders from Japan.

Easy to order via web chat, and also good email response on order progress