I was dealing directly with Mark, asking a lot of questions about finding a replacement spring for my B16 coilovers on my RS4. He was great in providing all the information i needed and has source... Toon meer
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Lees wat reviewers zeggen
Great service from the team at bilstein, I ordered 2of the same side shock and also the wrong one! I contacted them via the chat service and got it all sorted and my order changed to the right one. Ve... Toon meer
Bedrijf heeft geantwoord
Have bought the most expensive shock absorber for a fiat bravo. Put it in my fiat had engine probkem and never started. I have same car in Italy send it there and put it in that car less than a year t... Toon meer
Bedrijf heeft geantwoord
When I needed new front suspension struts for my Mercedes SLK AMG. I browses the Internet looking at suppliers and fom reading reviews I see that Bilstein we highly recommend. My local parts stor... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Bilstein Shocks.co.uk is the number one supplier for Bilstein shock absorbers and suspension kits. Our online shop has thousands of suspension car parts listed. We are now under the management of Sourcefy Ltd. UK, an official partner of Thyssenkrupp Bilstein GMBH. A home to Bilstein experts.
Contactgegevens
71–75 Shelton Street Covent Garden, London , London, Verenigd Koninkrijk
- +44 20 7870 1187
- sales@bilstein-shocks.co.uk
- bilstein-shocks.co.uk
3,9
Goed
171 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Honestly 31 emails to and from to get…
Honestly 31 emails to and from to get x4 washers what a joke
9 september 2019
Review zonder uitnodiging
Yeah customer service is a joke
Yeah customer service is a joke, these people know nothing about car suspension, constantly ringing and emails to no avail, they must have plenty of money because clearly they do not want my return custom, I think I will go with the likes of Gaz next time see if they want my hard earned cash.
3 september 2019
Review zonder uitnodiging
A1 Bilstein UK Team
The team were ready, willing and able to help on a difficult project. Top work!
29 augustus 2019
Review zonder uitnodiging
ordered Tuesday arrived Friday from…
ordered Tuesday arrived Friday from germany all ok happy with service.
23 augustus 2019
Review zonder uitnodiging
Great except for customer service
Just had the 5100 series installed on my Jeep which has a 4" lift and had some death wobble and suspension issues. Did the job and everything works great but the one issue I did have prompted me to call customer service and that's where everything came to a halt. Justin was not friendly or pleasant to speak to. Luckily I was able to have issue resolved back at the service shop that installed them and overall have to say that regardless of the rudeness, the product works great.
2 augustus 2019
Review zonder uitnodiging
Excellent communication
Excellent communication, clear information on what was in stock when no one else could deliver. Arrived in USA, very fair shipping prices, original boxes, high quality. Super.
24 juli 2019
Review zonder uitnodiging
I would like to be pampered a bit when…
I would like to be pampered a bit when I unload a bit cash to another country.
A tracking #
A conformation e mail
A text .
I got nothing till I reached out.
I still don’t know when it will arrive.
17 juli 2019
Review zonder uitnodiging
Fast and dedicated customer service.
16 juli 2019
Review zonder uitnodiging
Smooth transaction
Ordering via the website was easy and delivered quickly and well packaged. Many thanks
9 juli 2019
Review zonder uitnodiging
Bad experience
Placed order since last August. Haven’t receive it. Many excuses. Now, email that I regularly contact with is not working.
14 juni 2019
Review zonder uitnodiging
Excellent product at a very good price
31 mei 2019
Review zonder uitnodiging
Too difficult to cancel order
No delivery date given at time of order. Tried to cancel but emails bounce back. No phone number. A lot of wasted effort.
No they are on the way out to me a week after I ordered them. I STILL DON’T WANT THEM!
Update. Following my review I got an instant refund. Thanks.
30 mei 2019
Review zonder uitnodiging
Promised two day delivery and paid…
Promised two day delivery and paid £25.00 “express delivery “
Still waiting two weeks later 🙄
27 mei 2019
Review zonder uitnodiging
I want to suggest about packing
I want to suggest about packing: individual packing of shocks not sealed, due to this package opened during handling in transit, here the screws may lost but that not happened in my case.
I received my shocks in good excellent condition
11 mei 2019
Review zonder uitnodiging
Poor quality/Poor customer service
Poor quality, shocks failed w/in 3000 miles. Customer service denied our claim because we told them we went to Joshua Tree National Park and drove on one of their old dirt road. They said off-roading is excluded and "abuse" of the product. Do yourself a favor and buy anything else.
7 mei 2019
Review zonder uitnodiging
Excellent service
Excellent service, fast shipping, and good flexibility when it comes to shipping. Personal and helpful
7 mei 2019
Review zonder uitnodiging
Incorrect Item Sent. Ordered B12 - B8 being sent
Incorrect Item sent and price is 80% CHEAPER.
I have ordered Bilstein B12 Pro Kit however i received BILSTEIN B8. The price of the item i ordered is 80% HIGHER than the items that i have received.
Until today there is no solution if i should return the items and get refund. Or return the items and get the correct replacement.
29 april 2019
Review zonder uitnodiging
Antwoord van Bilstein-Shocks
Unfortunately the customer doesn’t understand what he has ordered :(
A B12 kit is 4 x Bilstein B8 shocks and Eibach lowering springs. We have told the customer this is correct.
We are working with the customer to resolve the problem.
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