Bimmerdirect - EuroDirect  Reviews 

Extremely poor in every way.
Do not trust this company. They come across as competent in the beginning with their communication, but if something goes wrong with the device, communication either stops entirely or they fail to answer any reasonable questions in a timely manner. They become extremely rude and defensive and attempt to shift blame to the customer. Please read ALL of the reviews and their responses before considering spending any money with this company. My personal experience is that these guys are toxic and untrustworthy. They also lie and fabricate false information with their responses here on trustpilot

Very fast response time. Helped me fix my problem trouble free

Great product, why gatekeep updates?

I bought an MMI+ box for my BMW. Great bit of kit, fairly seamless and looks great. But why do you ask us to email you just for software updates and the "Online Software Update" requires a pin which you haven't provided in the manuals???? very odd.... This is the only thing letting it down

The BMW MMI Box works great! Seamless integration and very easy to use. Installation was straightforward, and everything functions as expected. What really stood out was the customer support. Super responsive, helpful, and professional throughout the whole process. Highly recommended!

Easy and simple install and a really good working product! Lost the pdf instructions so emailed and got them within 5 minutes! Overall great value for money.

Spoke to Kang on the WhatsApp helpline and he was extremely helpful. Addressed my issue as quickly as possible, ran through my options and proceeded with my chosen solution straight away. Aftermarket products always make me nervous so it’s great knowing that the support and warranty is there when things aren’t 100%

Straight forward, fast, and friendly conversation from Kang

Great company to deal with, provided you're not a snowflake who is easily offended by blunt answers for asking questions already addressed on their website.

I purchased a 2017+ BMW MMI box and received it (Alberta Canada) within 10 business days. Diagrams and instructions provided are easy to follow but you may want to check out several YouTube DIY videos which vary in quality and detail. Many YouTube content providers edit out the trickiest part of the installation process; cable management and the exact location for the MMI box. This can be frustrating if you have a larger head unit with no space above, below or behind to place the MMI box!

When I first received the MMI box, I contacted tech support via WhatsApp during regular business hours and within minutes, I received a detailed reply along with installation instructions.

Although I've only been using the MMI box for a couple of days, it appears to be of excellent quality and works almost seamlessly with the BMW original EVO I-drive 6 head unit.

In summary, I would not hesitate to buy from Bimmerdirect/Eurodirect. They are a solid company and offer a great product with excellent service!

I bought my unit a few years ago (probably around early 2023). It was working perfect but I made the mistake of leaving it parked outside in the sun for an entire year during deployment. When I came back it was destroyed as you can imagine. I sent the old one back in and after about 11 days the new one came in. Really can not complain considering I thought I’d have to buy a new one.

Was helpful at first-but after waiting almost a month for a replacement screen after the first eurodirect unit died after not even a year...they decided to stop responding. I'm left in the dark about my replacement under warranty, so now I am downgrading my 5-star review to a 1-star. Very poor customer service.

The most confusing part was when I was told that I would receive tracking within 96 hours. 9 long and silent days later...........nothing.
No tracking, no shipping information, not even a email back if I do not initiate it.

:(

The previous buyer of this head unit that I ended buying this from also had some complaints about their customer service. I ended up buying a head unit from a different manufacturer that had tracking and shipping info sent to me in under a DAY, and can finally drive my car normally again. Very confusing as to why they started to help me and decided to stop, especially as I kept it professional and cordial in the emails sent.

Great product but the people who manage customer support absolutely need to be more responsive and helpful to those who purchase them.

Everything connected as manual says. Sometimes just doesn't connect with carplay. If you leave your car running and leave the bluetooth area, it won't reconnect automatically when coming back. CANbus errors (light out etc) cant be seen unless you're on factory screen.
Music quality through bluetooth is bad compared to bmw original bluetooth (when switching to use cars bt channel, more problems occur..)
With android the MMI doesn't switch screen to darkmode automatically, only when switching headlights off and back on again.
Customer support is rude and suggests to buy a newer car. Don't understand why would you even produce something that doesn't work and then suggest buying yourself a newer car.

Great and fast customer care

Faster shipping than stated, easy installation, most difficult part is fitting the radio back in with the new wiring harness. Amazing wireless integration, more responsive than most new cars. Will recommend this to everyone

I bought the BASIC spec for my BMW F10. The screen is so much better than the original and it’s quite quick as well. I needed some support for the audio and camera, and received support instantly from their tech line. I definetily recommend them for any BMW navigations.

Great product, works excelent. Very good customer service!

Great support team, with quick answers via email and good tracking of the order. Despite small issues with the installation, the support team was here to assist and make things right.

Importantly, the system provided is fully compatible with car functionalities. Putting the car in reverse or clicking the parking assist button switches to and back from the OEM screens.

Same applies for day/night themes for apps, which are properly propagated from the car's automatic headlights.

Additionally, the support for AUX sound or OEM bluetooth on the car (+ microphone) work perfectly and as advertised.

Overall, I'd buy this product over anything else on the market provided it provides with the best functionality, for a good price.

First off WOW. It honestly blows my mind these guys have any bad reviews at all but I'm not surprised with how many arrogant dooshers drive these cars. We're considering trading this car in for a Porsche or Lexus for that reason alone. LOL!

As a psychologist myself, you would have to be pretty insufferable to argue with some little asian guys who just build radios. I also think it takes a special lack of awareness to argue with people who build this stuff. I'd rather not have them send a virus my way or something.

Their staff is genuinley pretty friendly considering they're literally across the ocean in another continent. Our local shop were the ones who recommended them to us.

Onto the actual review;

In my case, I ordered a 10.25" Top Spec for my m4. It had the factory 6.5" so it definitley had to go. Luckily i still had bluetooth audio but it still obviously was NOT ideal. Total delivery time from Taiwan to Rhode Island was about 7 days give or take? It arrived pretty securely and looked great out of the box. They put these large foam things around it to prevent it from sliding around. I did not have to pay customs which I almost expected. Apparently they pay it for you.

My partner and I managed to install it in 2 hours. The black harness is abit tedious but nothing too crazy. It's definitley very fast to use and the screen is great quality. It had a nice heft to it. The menus look like replicas of the newer factory menus instead of the cheap Chiniese trash you usaully see. It comes default with a blue theme but I discovered you can actaully toggle it.

Rear camera is great quality. My original one was basically water damaged with a large blur anytime i went into reverse. We were able to remove it and install the BimmerDirect one instead. Picture is better than the original one. Plus you can adjust it too.

All in all, definitley worth it. Keep up the good work. I know things are a bit harder in China and Taiwan and please just know that not all of us are like this! Just the dooshers!

This company is a complete sham. They are selling nothing more than the same product you can buy on Aliexpress or Temu but at a higher cost.

All the negative reviews are exactly the same experience I had, and all the positive reviews seem to be fake.

They will not send you an e-mail with a passcode to the instruction manual or any information period about the instruction manual. I had to go searching all over their website for a manual only to find out I couldn't even access the link without a password. When I contacted them, I never received an apology for the poor experience, I also never got the passcode, just a copy of the PDF. It took over 24 hours to receive that as well.

Since I was unaware of the existence of the instruction manual when I first installed the unit, numerous issues needed to be resolved. I contacted support about one of the issues, but it took 2 days or 48 hours to receive a response. Inbetween that time I figured everything out on my own without any manual.

Finally, Bluetooth calls via Android auto never worked as audio never came through the speakers during calls. They were never able to give me a clear answer, or concise troubleshooting steps on this matter. Instead, they will berate you, tell you it's your fault it does not work, or your phone's fault and refuse to provide any actual helpful information. There's no point in following up with them, because they will just go in this circular argument of it's your fault or your phone's fault. After all this, they will refuse to accept a return. I troubleshoot this issue for hours on my personal time, only to conclude its a limitation of the "zlink" app. I have my fair share of experiences with other wireless Android auto adapters like AAWireless. Which had similar issues when it first launched, but this was resolved through software updates. However, zlink is "freeware" that isn't getting the same level of support and it just flat out doesn't work for many devices. They will never tell you this because, again they are not technical. They just have a PDF and a script and don't understand much beyond that. How android auto handles calls is it utilizes Bluetooth and wifi, whereas audio is purely handled via wifi (for better fidelity) So, that's why calls don't work. Because it's run over Bluetooth and zlink fails to handle this function properly, music streaming apps will work because they run on the phones wifi.

The address listed on their website is not a valid address. This whole company is a scam, they are drop shipping the same product you get on other websites for half the price, and all you get in return is a lousy PDF, and if you have any issue outside of the trouble shooting steps in the PDF they don't know what to do so they'll blame you.

Save your money and buy the same product for cheaper, you'll get the same level of support and service anyway.

Great experience, there’s many CarPlays on the market but I wouldn’t trust ANY besides these ones. Comes with install guides, U.S. based support as well.

Contacted fast and helped to problem solve